cloud services brokerage demystified

Download Cloud Services Brokerage Demystified

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  • 1. @LiaisonTechCloud Services BrokerageDemystified

2. @LiaisonTechTopics Cloud Services Brokerage Emergence Business Challenges Definition in the context of business processes & integration Benefits of using a Cloud Services Broker Factors to consider about whether to seek a CloudServices Broker Transformation and evolution of IT roles Sample business case(s) Keys for success2 3. @LiaisonTechEmergence of Clouds Services Brokerage - IntegrationTypes Types of integration On-premise to on-premise Intra-enterprise Application-to-Application (A2A) Business-to-Business (B2B) Inter-enterprise E-commerce EDI/VAN MFT3 4. @LiaisonTechEmergence of Cloud Services Brokerage Emerging cloud based services Breakdown of integrated systems (SAP/Oracle) now Software as a Service Data as a Service Every company will encounter multiple third-party cloud services: SugarCRM Concur Kronos StrikeIron MercuryGate NetSuite Integration needs to solve for Published APIs that are complex On-premise to cloud & cloud to on-premise Cloud to Cloud Cloud Services Brokerages to Cloud Services Brokerages4 5. @LiaisonTechBusiness Challenges - Increasing Complexity and Risk5 Acceptance of cloudapplications, iPaaS,SaaS, DaaS How to implement &maintain controlover data withoutdisruption? Growing & changingnumber of datasources, formats,points How to govern dataintegrity & quality? Growing Cannot keep upwith pace ofchange and stillrespond tobusiness needs How to overcomebarriers toadoption?Number &Diversity ofConnections Need to identify,categorize, andsegment keyinformation How to consume,harmonize,manage, leverage,enrich andintegrate?Big DataLoomingEmergingCloud-BasedSystemsDevelopingStandards 6. @LiaisonTechEmergence - Cloud-Based Data CentricServices6Application Centric Cloud Services Insulated from complexity to keep thebusiness model intact Very focused and optimized in a specificbusiness process or use case Leverage and scale is the key tosustainability and business healthUsers of Cloud Services Dynamic needs across a widerange of applications and services Growing variation and volume ofdata needed to drive the business Regulatory Compliance necessitatesa somewhat reactive postureInfrastructure & DataCentric ServicesWorkflowRules EngineCloud Brokerages Bridge the needs of Users and Application centricCloud Services Business model is built on embracing and managingcomplexity, providing a simplified interface to bothUsers and Cloud Service ProvidersCustomerBig DataCost ControlsInnovationComplianceTime to MarketUSERS CLOUD BROKERAGESFACRMOtherHRSemanticIntegrationData Translation& HarmonizationComplexity BufferComplexity BufferCLOUD APPLICATIONS 7. @LiaisonTechDefinition of Cloud Services Brokerage Normalizes and simplifies consumption by consolidatingmultiple third party services into one Brokering connections to these clouds and helping customersleverage these services. Includes the bundling of services/connections to other clouds,data enrichment and value-add for integrated businessprocessing. Gartner Provides value by aggregating, normalizing, customizing andenhancing information Helps avoid a new point-to-point connection problem by beinga hub Needs to be data aware and an expert in dataintegration and data management7 8. @LiaisonTechDefinition Cloud Services Brokerage Buffers customers from technicaldetails of interacting with these clouds Integration skills, platform, tools Provides managed services Customers call upon services as neededfor updates and new projects Sometimes called: Cloud Integration Brokerage Integration Platform as a service (iPaaS) Enterprise Application Integration (EAI) inthe cloud Service Oriented Architecture (SOA) inthe cloud Enterprise Service Bus (ESB) in the Cloud Integration in the cloud8Experts(Services)IntegrationToolsPlatform 9. @LiaisonTechCloud Services Brokerage ProfessionalServices Management consulting Process optimization Project planning Domain expertise & specialization Solution architecture Service aggregation & centralized governance Customization & implementation (SDLC) Cloud Services Brokerage On-going managed services & operations support9 10. @LiaisonTechCloud Services Brokerage Platform & Tools10 Data management Data quality Data integrity Data enrichment Data transformation Any-to-Any data integration Secure data transactions Connections Data In transit Data at rest Encryption Tokenization Extended visibility andactivity monitoring 11. @LiaisonTechFactors to Consider in Seeking Outside Help Capabilities for cloud integration Quickly establishing and maintainingconnections, services & APIs Increasing number of disparatesystems and business relationships Increasing variety of data Handling the hybrid of fixed internal &external systems integration needs Sharing information between clouds Ability to synchronize data acrosscloud platforms11 12. @LiaisonTechBenefits of Using a Cloud Services Broker Simplification Relationship with a single provider Single point of entry to multiple clouds Singular faade with coherent, uniform services Provides a common visibility layer Handles security, certificates Directs transaction to destination Seamless integration whether on-premise or cloud-based businessservices Allows businesses to focus on their core competency vs.learning how to interact with new cloud services12 13. @LiaisonTechBenefits of Using a Cloud Services Broker Can start small and can leverage services as businessscales or encounters significant events like: Changing distribution methods or channels Trying out new lines of business Mergers & acquisitions and divestiture Business partners coming and going Future proofing - ensure that business stays up withlatest technologies Fast time to deployment Cost considerations Fixed (predictable) pricing Shift from capital expense to operating expense Increased reliability13 14. @LiaisonTechBenefits of Using a Cloud Services Broker14 Customers have access to subject matter experts ondemand with: Experience connecting systems and working with cloud-basedservices Best practice domain expertise (holistic vs. project focused) Experience in many vertical markets and solving many types ofcomplex integration challenges A trusted advisor role Unique specialty in addressing the data layer level Resolving data quality issues at the source (breaking throughinformation silos on behalf of customers) Enriching data, adding significant value to services Enabling analytics and business intelligence 15. @LiaisonTechTransformation of ITs Role Cloud Services Brokers handling complex dataintegration shifts the focus for IT to refining businessprocesses and innovation Focus on core business and partnering with thebusiness Business model design Value networks Business processes that deliver sustained competitiveadvantage Find new methods and avenues to differentiate &compete Try new things at low risk/cost, freedom to experiment Enable new distribution channels Think of new ways to leverage technology15 16. @LiaisonTechEvolution of ITs Role Increasing business strategy alignment What to leverage from 3rd parties How to apply services to achieve business goals Managing an ecosystem of partners and vendorrelationships & orchestration16 17. @LiaisonTechCase Study - Solution & Results17Challenge Solution Results Urgent need to migrate awayfrom current provider thatwas a fulfillment partner andintegration is not their corecompetency and notextensible Need to integrate with onlinestores, multiple partners,multiple fulfillment partners Need to provide ordermanagement, stock checks,tax calculations, real timecredit card authorization,financial processing,fulfillment processing Need to provide current,accurate, complete productinformation and pricingacross the enterprise Need to have agility for rapidchanges moving forward Outsourced partnerintegration Outsourced transactionprocessing Advanced routing capabilities MDM hosted solution Develop governance &extracts from multiplesources Provided discrepancyreporting Migrated customer off offulfillment partner Provided real time stockchecks, calculations andtransaction processing Single data sourcereduces errors betweenonline and customer systems Lower costs Ability to scale for newacquisitions and expandingmarkets Allows more focus on corebusiness 18. @LiaisonTechCase Study Business Processes Inventory/stock check Tax calculation Credit card authorization Split and forward to fulfillment Split, calculate and forward to ERP Order tracking/status EDI processing MDM with 3 legacy source systems18 19. @LiaisonTechCase Study Solution Walk ThroughStock CheckTax CalculationCredit Card Auth.Order Confirm3rd PartyIntegrationSAPHomegrownSystem 20. @LiaisonTechSuppliersCase Study 220PlatformOrdersMDM, Transformation,Integration, CSBSecurityCustomerSingleConnectionBusiness-to-Business (B2B)Third-PartyLogisticsOutsourcedManufacturerFinancialInstitutionsCustomersOrders & InvoicesOrders & InventoryOrders & ReceiptsCash TransactionsCloud-Based Services (SaaS, DaaS)ExpensesEmployeesContacts & OrdersWeb ServicesCurrencyWSInventoryPricingWSShipments & InvoicesFreight WSApplication-to-Application (A2A) 21. @LiaisonTechKeys for Success Navigation of technical landscape &responsiveness to change at all levels Interoperability inside and outside of theorganization among systems and acrossbusiness partners Have a good handle on data managementand integration Allow for better segmentation & analysis byhaving consistent, accurate data Migrate to cloud when you are ready, forareas that make sense and aremanageable Be in a position for Business ProcessAgility (speed, any to any, agnostic)21 22. @LiaisonTechSummary Collecting, assembling and making use of information isgetting more complex Standards alone cannot solve this problem Every company has challenges with harmonizing a


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