cloud
TRANSCRIPT
Zana Borisavljevic
TOC for Intercultural Dialogue, 2013
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
A clash between two
different wants
that cannot be achieved
at the same time and
in the same place
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
BOTH SIDES’ NEEDS
ARE SATISFIED
ONE SIDE’S
WANT
THE OTHER SIDE’S
NEED
ONE SIDE’S
NEED
THE OTHER SIDE’S
WANT
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
To adopt this way of thinking it is required to:
Analyze the problem in a fair way.
Shift the focus form the Wants to the Needs.
Find alternative ways to satisfy the
significant needs of each side.
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
The CLOUD is a logical thinking tool
we use in order to analyze a conflict situation.
One side's Want
Other side's Want
One side's Need
Other side's Need
Commonobjective
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Theory of Constraints www.toc-goldratt.com
CLOUD is a part of a programme for using logic tools
for analyzing and solving conflicts, strategic planning
and effective communication
Dr Eliyahu M. Goldratt
the founder of TOC
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
One side's Want
Other side's Want
One side's Need
Other side's Need
Commonobjective
The broken arrow symbolize the conflict -
the WANTS can not exist simultaneously.
The NEED is the reason why each side insists on getting what they
want.
In order to satisfy the NEED it is necessary to achieve the WANT.
The COMMON OBJECTIVE is a situation both sides wish to
have,
but in order for it to exist each side must satisfy his/her NEEDS.
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Constructing the CLOUD –
guidelines:
1. First decide if it is an external or internal conflict.
Then, identify the sides involved in the conflict.
2. Identify each side’s want.
The Wants must be verbalized as opposites.
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Constructing the CLOUD –
guidelines:
3. Identify each side’s Need.
Questions to help identify the Needs:
Why do we want this Want? In order to…
What Need are we trying to satisfy by this Want?
Why is this Want important to us? In order to…
What does this Want give us?
What are we trying to achieve by this Want?
Which important Need will be jeopardized if we give
up on our Want?
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
PRESCHOOL / EARLY PRIMARY age 4 – 7
SERBIAN FOLK TALE
The Grateful Bear
A woman and her child are
walking through the forest and
they come across a bear who has a
thorn in his paw. The bear asks the
woman to take the thorn out.
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
take the
thorn out
not take the
thorn out
The woman’s dilemma
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
take the
thorn out
not take the
thorn out
be helpful
Protect
her child
be
satisfied
The woman’s dilemma
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
How can the woman fulfil both her needs:
be helpful to the bear
AND
protect her child
?
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Children suggest:
The bear to promise he wouldn’t hurt the child
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Children suggest:
The bear to promise he wouldn’t hurt the child
-The child to climb the tree before the woman takes
the thorn out
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Children suggest:
The bear to promise he wouldn’t hurt the child
-The child to climb the tree before the woman takes
the thorn out
-The woman to take the child home and then come
back to help the bear
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
3) Internal conflict
A manager finds out that there has been
some stock missing from the stockroom due
to the negligence of the guard. He is angry
because that has happened but
isn’t sure what to do about it.
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
WANTS
discipline
the guard
not
discipline
the guard
NEEDS
COMMON GOAL
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
WANTS
discipline
the guard
not
discipline
the guard
NEEDS
Prevent
repetition
Keep a
good
relationship
COMMON GOAL
Be happyat work
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
Story line:
During one of the breaks, a group of children had gathered to play basketball.
The guys really liked to play it and enjoyed the competition and the excitement.
During the preparations for the game, David showed up and requested to join the
game. David really enjoyed being with his friends and did not want to stay out of
the game. The problem was that David is not such a good player so the rest of
the kids did not want him to join the game. David was offended and started to
interrupt the game.
Read the story, construct the cloud and try intuitively to find Win-Win solutions.
Solution:
and/or
Solution:
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
WANTS
To play
basketball
with the boys
Not to play
basketball
With David
NEEDS
COMMON GOAL
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013
WANTS
To play
basketball
with the boys
Not to play
basketball
With David
NEEDS
To be a part
of the team
To win
COMMON GOAL
Have funAt school-break
Zana Borisavljevic, TOC for Intercultural Dialogue, 2013