clinical operational performance

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Clinic Operational Performance

Healthcare Qlik Sense® Accelerators

www.syntrixconsulting.com | 877.SYNTRIX (877.796.8749)

About Syntrix

2

Syntrix Consulting Group specializes in data reporting and business

analytics for healthcare organizations.

We provide tools, processes, and expertise to accelerate the production and adoption of analytic applications

in healthcare.

We are a Qlik Implementation Partner with expertise in multiple EMR

systems including Epic.

877-SYNTRIX (796-8749)[email protected]

www.syntrixconsulting.com

mailto:[email protected]

http://www.syntrixconsulting.com/

www.syntrixconsulting.com | 877.SYNTRIX (877.796.8749) 3

Clinic Operational Performance This Qlik Sense® application evaluates

key operational performance metrics for outpatient clinics. It helps assess operational efficiency by OP clinic, service, provider, and patient type (new vs. established). It explores factors that impact patient experience and provides a breakdown of cycle time for each segment of a patient’s visit. It analyzes provider productivity and overall utilization.

Key Metrics: Encounter Volumes, Cycle Times, 3rd Next Available for New and Established Patients

Syntrix Qlik Sense® Accelerator Apps

The Qlik Sense application described in this document utilizes synthetic healthcare data only.


Clinical Operational Performance• Common Clinical Operational Questions• Performance KPIs• Clinic Volumes• Schedule Monitoring• Productivity Review• Cycle Time Analysis

Application Screenshots

Content Outline


Outpatient Clinic Operational Performance


Key Questions How well are appointment schedules managed for new vs.

established patients? How are clinics performing against their revenue and productivity

targets? Are patients waiting too long to get an appointment? Is their visit

experience negatively impacted by long wait times? Where are the best opportunities to improve cycle time? What drives variability in provider productivity and performance?Audience CMIO, COO Clinic Managers Clinic Physicians Financial Analysts Managers Directors

Common Clinic Operational Questions


OP clinic performance viewed by New vs Established patients

Performance KPIs

Clinic performance in a nutshell for schedule management and patient experience aggregated by service

Color-coded metrics coupled with up/down indicators to visualize KPIs

is an effective way to convey messages


Understanding your clinic volumes helps put perspective on the health of your organization.

Dashboards like the one below enable you to see volumes by Service, Clinic, Provider and Financial Class on one page

Clinic Volumes

Contrasting colors yellow (closed encounters) with red (open

encounters) enables user to spot issues.

Consistent colors of green for new patients and blue for established patient enables users to quickly relate the charts.


Measuring 3rd Next Available for New and Established Patients is a standard way of determining schedule availability and overbooked doctors

Schedule Monitoring


Measuring relative value units (RVUs) is an effective way to measure physician services productivity

Measure totals by clinic and quickly drill down to provider details.

Productivity Review


To improve your cycle time you need to identify the bottlenecks• Charts like the one below will make you quickly

realize that Wait Times and Provider Times are high

Cycle Time Analysis

If provider time were quicker, target cycle time could be met. Focusing on

the issues areas saves time and money.


Application Screenshots


To learn more, contact us at:877-SYNTRIX (796-8749)

[email protected]

Syntrix Consulting Group

mailto:[email protected]

http://www.syntrixconsulting.com/