WHAT ARE MY RIGHTS?

When you are involved with Hamilton County Job & Family Services, you have the right to:

Be treated with courtesy and respect.A staff member who listens to your needs and concerns and works with you in a caring, private, and professional manner.Be informed about procedures that apply to your needs.Clear, honest answers to your questions so you understand why decisions are being made and actions taken.Be informed about other ways to get help if Hamilton County Job & Family Services cannot assist you or your family.Be served without discrimination on the basis of age, race, national origin, religion, gender, sexual orientation, lifestyle, or physical, mental, or developmental disability.State any concerns you have and file a complaint.

THE ROLE OF THE OFFICE OF CLIENT RIGHTS

Provides information on your rightsWorks to ensure that client rights are upheldWorks in collaboration with the Customer Service Office to ensure that citizens, clients, and community partners, are obtaining efficient and quality services from the agencyHelps to facilitate the resolution of complaints that are unable to be resolved through the Customer Service OfficeShares your concerns with Hamilton County Job & Family Services leadership and other agencies to improve servicesProvides training and development to agency staff based on community feedback received and data produced by the Customer Service OfficeProvides access to the agency’s appeal process if you were accused of child abuse and/or neglect and do not agree with the assessment.Reviews cases for Multiethnic Placement Act (MEPA) & Civil Rights Act of 1964 (Title VI) assessments

Client Rights

CONTACT US

PHONE513.946.1313 – Monday–Friday, 8 AM–4:30 PMMAILHamilton County Job & Family Services,222 E. Central Parkway,Cincinnati, Ohio 45202.

When should you contact the Office of Client Rights?

If you have questions regarding your rightsIf you are unable to reach a resolution of your complaint through the Customer Service OfficeIf you are a community partner who would like to schedule a meeting or a member of the community who would like to schedule a community session to provide feedback on your agency experiencesIf you have an indicated or substantiated finding of child abuse and/or neglect during an agency assessment, and you do not agree with the finding, and would like to schedule an appeal hearingIf you have a complaint of a possible violation of MEPA & Title VI

Understand that the Office of Client Rights & the Customer Service Office CANNOT:

Challenge or attempt to influence a court decision in your caseConduct our own assessment of an active child protective case

Do you have concerns about our services?

The Office of Client Rights in collaboration with the Hamilton County Job & Family Services Customer Service Office is here to help and listen. The Office of Client Rights works with the Customer Service Office to receive complaints and/or inquiries from the community at large and consumers of agency services, to improve upon the services offered by our agency.

Client Rights