client satisfaction survey inter freight services pvt. ltd

8/6/2019 Client Satisfaction Survey Inter Freight Services Pvt. Ltd

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INTERFREIGHT SERVICES PVT. LTD, CLIENT SATISFACTION SURVEY FORM

Dear Customer:

As the manager I want to thank you for giving us the opportunity to serve you. Please help us toserve you better by taking a couple of minutes to tell us about the service that you have receivedso far. We appreciate your business and want to make sure we meet your expectations. We hopethat you will accept this as a token of our good will.

Sincerely

[ MANAGER ]

Date: ________

1. Name of the Organization

: ____________________________________________________________________

Please put tick mark on the desired field!

Exporter Importer Freight Forwarder

2. Client of Interfreight Services Pvt. Ltd

Less than 1Year 1-5Year 5-10Year More than 10Year

3. In evaluating the most recent service experience, was the quality of service you received

Very Poor Unsatisfactory Average

Very Satisfactory Superior

Survey done by Ajesh M.J: Relating MBA academic project Export/Import Clearance Analysis & Client Satisfaction atInterfreight Services Pvt. Ltd, Cochin.


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4. [INTERFREIGHT] understands the service needs of my organization.

Strongly agree Agree Neutral

Disagree Strongly disagree Not sure

5. Would you recommend [INTERFREIGHT]s services to colleagues or contacts withinyour industry?

Yes No Not sure

Other (Please Specify) ________________________________

6. Communication with the service representativesExcellent Very good Good

Satisfactory Poor

7. Evaluating the behaviour of the Service representative

Excellent Very good Good

Satisfactory Poor

8. Overall, how satisfied are you with the amount of contact between you/your organizationand [INTERFREIGHT SERVICES PVT. LTD]

Very satisfied Satisfied Neutral

Dissatisfied Very dissatisfied Not sure

9. In evaluating the time frame of clearance


Sharp Satisfactory Poor



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10.Have you ever faced any errors while billing

Yes No

Other (Please Specify) ________________________

11. In evaluating the perfection of documentation


Satisfactory Poor

12.Are you satisfied with the transportation arrangements done by Interfreight?

Yes No


13. How will you evaluate [INTERFREIGHT]s problem handling and dealing power with customs house


Satisfactory Poor

14. Overall, the value of [INTERFREIGHT]s services compared with the price you paid is


Fair Poor

15.Do you utilize services of other CHA?

Yes No

(Please Specify) ________________________



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16.In comparison whose services do you more prefer

Interfreight Services Pvt. Ltd Others

If other (Please Specify the edge of other CHA) ________________________________

_______________________________________________________________________

17.Have you ever come across with any lose due to the negligence of [INTERFREIGHT]?

Yes No

(Please Specify) ________________________

18.Do you think that [INTERFREIGHT SERVICES PVT.LTD] is the best intermediary thanother CHAs to deal with various shipping lines to achieve your needs?

Yes No


19.Overall, I am very satisfied with the way [INTERFREIGHT] performed (is performing)its service.

Strongly disagree Somewhat disagree Neutral

Somewhat agree Strongly agree N/A

Thank you for completing the survey!

If you have any other comments for [INTERFREIGHT SERVICES PVT.LTD] please enter them

below:

_____________________________________________________________________________

___________________________________________

Name: _________________ Signature: _________________


client satisfaction survey inter freight services pvt. ltd

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