clear returns retail intro
TRANSCRIPT
It’s not a sale until the shopper decides to keep it
I choose at home & return 80%
Returning makes me angry – if I’m forced to then I don’t buy again
Returns costs retailers £425bn globally + lost lifetime value
Data analytics to boost profits by pre-empting returns
CustomersProducts
Delivers £1 million revenue for every £10 million refunded
Marketing
@clearreturns
Returns intelligence platform enables retailers to act fast
Retain more
revenue
Cut costs and
wastage
Improve customer
experience & lifetime
spend
Improved buying
decisions & stock
coverage
Optimise profits
Market-wide benchmark: category, brand, supplier, sector, geography, retail format
@clearreturns
Clear Returns team
Julie AshworthRETAIL CHAIR
Vicky BrockTECH CEO
Stephen BuddDATA PRODUCT
Jo SwinsonNXD
Sam SoutheyNXD
Former London Stock Exchange
Google Analytics, HP DAA & Data Lab
Former Tesco Exec, Liberty & IBM
Former Government Minister
Luxury & retail marketing
IBM Smartcamp ~ Top EU Tech Startup ~ Retail Week Tech Awards ~ Best Ecommerce Innovation
@clearreturns
Product alertsEarly warning system using proven models & algorithms to spot problems fast - supports commercial decisions.
Insight into the causes of returns and prioritisation of remedial responses - delivers actionable insight.
Customers
Not all customers return equally – and some are highly costly to serve, others are highly sensitive to returns & don’t buy again. Commercial impact on lost lifetime value and market share.
