cleaning restoration installation · canberra’s most reputable and reliable insurance restorer....

TILE & GROUT CLEANING CARPET REPAIRS GENERAL CLEANING WINDOW CLEANING CARPET CLEANING UPHOLSTERY CLEANING FIRE & FOOD RESTORATION

CLEANING RESTORATION INSTALLATION

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FROM THE MANAGING DIRECTOR

Hello and welcome to our company profile. As Managing Director, and because this our first edition, I feel it is only right to briefly cover our history before I provide an update on our current position and future plans.

The Company was established in 1978, by John Morgan, with the aim to provide the highest quality cleaning service in the Canberra region. The company was originally called MOJO Cleaning Services but soon changed to John Morgan Services.

In 1980, John added carpet cleaning to the range of services and therefore changed the name to Morgans Carpet Cleaning. Over the next 33 years, the carpet cleaning side of the business continued to grow extensively and it became Australia’s number one independently owned, non-franchised, carpet cleaning business.

In 1989, as a result of the growth, and excellent reputation, Morgans Carpet Cleaning was engaged to provide water damage restoration to a property that had suffered water ingress. By the year 2000, using that engagement as a springboard, Morgans grew to become Canberra’s number one Carpet Restoration provider. Restoration services, however, were not limited to carpet and Morgans were also often drying and restoring hard floors, walls and ceilings. Restoration was also not just focused on water damage with Morgans also being engaged to provide fire and sewer restoration.

As a result of the expansive growth of the Restoration Division, Morgans received constant enquiries to supply and install new carpet and, in response to the high demand, it was added and carried out by two full-time Carpet Layers. This proved a successful move and saw tile and grout cleaning also become part of the range of services.

With the above services developing at such a healthy rate, General Cleaning services continued to be a strong performer and also evolved. Due to market demand, Morgans

began providing post-construction cleaning, window cleaning and end-of-lease cleaning.

In 2002, due to the diverse range of services the company was providing, John, myself and senior management felt that the name Morgans Carpet Cleaning did not properly represent what the company had become. As a result, we changed the name once again to Morgans Group and for the next eight years, under the new and current structure, the company and brand grew stronger and stronger. The result was an increase in turnover of at least 10% every year.

I started working for John in July 1997 as a Carpet Cleaner. I soon moved into the Restoration Division and by the end of 1999 was managing the Division. I developed and shaped the Restoration Division into its current structure, moving from middle to senior management to sit alongside our current General Manager Kathy Ruston. In 2006, with strong structure and growth in place, John and Debbie Morgan decided to semi-retire. Kathy and myself were left to run the business until I bought it from John in October 2010.

Over the past three-and-a-half years, the business has continued to grow. Morgans Group turns over 20% more per annum than it did when I purchased it. Our staff numbers have grown from 80 to 110 and we have a loyal base of just under 60,000 customers; most of which are regular and/or repeat clients.

It is my goal to keep growing by continuing to provide our current services while also seeking out new opportunities based on the market needs of the Canberra community.

Our early growth outlined above, and our current success, is a reflection of our ability to deliver outstanding results, our strong customer relationships and excellent word-of-mouth. Our customers were, and remain, an integral part of our success and I thank them for their continued patronage and support.

Damien Murphy Managing Director

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CONTENTS

ii

OVERVIEW OF THE COMPANY 2

CORPORATE PARTNERS 3

EMPLOYEE FLOW CHART 4

AREAS WORKED 6

FINANCIALS 7

OUR SERVICES 8

TILE & GROUT CLEANING 10

CARPET SUPPLY, INSTALLATION, REPAIRS & RELAYS 12

GENERAL CLEANING 14

WINDOW CLEANING 16

CARPET CLEANING 18

UPHOLSTERY CLEANING 20

FIRE & FLOOD RESTORATION 22

1

The Company was established in 1978, by John Morgan, with the aim to provide the highest quality cleaning service in the Canberra region.

The company was originally called MOJO Cleaning Services but soon changed to John Morgan Services.

John originally outsourced the carpet cleaning of his commercial general cleaning contracts until he decided to start delivering it himself.

After investing enormous amounts of time and money in the research and development of the carpet cleaning service, John eventually became one of Canberra’s most reputable and reliable Carpet Cleaners and changed the name to Morgans Carpet Cleaning in 1980.

In 1989, due to growing demand, John decided to extend his services to offer fire and flood restoration. With staff attending courses on a regular basis, Morgans managed to also become Canberra’s most reputable and reliable insurance restorer.

Extra services such as window cleaning, tile and grout cleaning, carpet repairs & installation, post-construction cleaning and forensic cleaning were all services added in response to high market demand.

The General Cleaning Division kept on growing too, and as a result of the success of all the individual services, Morgans Carpet Cleaning evolved into Morgans Group in 2002.

For over 30 years, Morgans Group has been a company that has had the privilege of increasing its turnover

year after year. This increased turnover has enabled the company’s Carpet Cleaning and Restoration Division to expand to nine truck mount machines and vans, nine fully trained and qualified Carpet Cleaners, two full-time Water Restoration Technicians, two full-time Fire Restoration Technicians, two qualified full-time Carpet Layers and an Operations Manager.

The general cleaning division consists of approx 52 casual employees, six full-time Labourers, two full-time Area Managers, two full-time Window Cleaners and a General Manager.

To support the operations side of the business, the Morgans office consists of an administration team of five full-time and two part-time employees.

Morgans boasts 83 employees, a fleet of 22 Vehicles and a 1000m2 warehouse with a 300sqm office. This is exactly the type of infrastructure that will see us continue to deliver quality service and continue to grow for years to come.

Morgans Group has established an excellent reputation in the local market. Marketing continues to be constant, mainly through mass-media such as television, radio and occasional newspaper advertising. This is supported by the Yellow Pages to help maintain brand awareness and recognition. Increased exposure is sometimes achieved through radio if research identifies periods of opportunity for the business.

Word-of-mouth is also a very strong, and essential, marketing tool. The leadership in place, the culture, the

attitude of employees to excellent service, their appearance and the immaculate presentation of our vehicles and machinery all combine to reinforce our quality service delivery and encourage word-of-mouth and referrals.

Morgans Group continues to look for new opportunities to expand the business but does so while being mindful of innovations in the industry and best practice. The most important priority for Morgans is to continue to achieve highly and increase market share. Morgans Group intends to facilitate this through expansion, diversification and by maintaining awareness of new opportunities.

OVERVIEW

2

CORPORATE PARTNERS

3

Damien MurphyManager Director

Kathy RustonGeneral Manager/

Finance

Carpet Cleaning & Fleet Manager

Floor Covering Supply& Insurance Division

Manager

General Clean AreaManager

General Clean Area Manager

Post Construction & Special Poject

Manager

Warehouse Manager

Insurance Technicians

Measure/Estimation installer

supervisor

Training Coordinator

OH&S Representative

Site Supervisors

General Cleaning Team of 80

6 x Carpet Layers

6 x Office Personel

9 x Carpet CleaningTechnicians

EMPLOYEE FLOW CHART

4

Damien MurphyManager Director

Kathy RustonGeneral Manager/

Finance

Carpet Cleaning & Fleet Manager

Floor Covering Supply& Insurance Division

Manager

General Clean AreaManager

General Clean Area Manager

Post Construction & Special Poject

Manager

Warehouse Manager

Insurance Technicians

Measure/Estimation installer

supervisor

Training Coordinator

OH&S Representative

Site Supervisors

General Cleaning Team of 80

6 x Carpet Layers

6 x Office Personel

9 x Carpet CleaningTechnicians

5

AREAS WORKED

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65% of our customers are repeat customers

99% of all customers are happy with our services

$2,900,0002009

$2,600,0002008

$2,750,0002010

$2,500,0002007

$3,300,0002011

$4,170,0002014

$3,400,0002012

$3,700,0002013

3886Weekly

555Daily

MORGANS GROUPF I N A N C I A L S

DID YOUKNOW?REPEAT BUSINESS TURNOVER

WORK CARRIED OUT

CUSTOMER SATISFACTION

PAYROLL AND TRADE CONTRACTOR COSTS

202,104 Engagements

SERVICESTILE & GROUT CLEANING CARPET SUPPLY & INSTALLATION GENERAL CLEANING WINDOW CLEANING CARPET CLEANING UPHOLSTERY CLEANING FIRE & FLOOD RESTORATION

O% O%13%-2%2%

15%7.5%

1O%20

14

2013

2012

2011 2010 2009 2008 20

07GROW

TH

GROW

TH

GROW

TH

GROW

TH

GROW

TH

GROW

TH

GROW

TH

GROW

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ICONS

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SERVICES

Are you finding it difficult to keep your tiles and grout in pristine condition? If the answer is “Yes” then you need to contact Morgans Group Tile and Grout Cleaning Division.

Tile and grout are porous materials and unfortunately they will begin to become increasingly dirty, and hard to keep clean, as they absorb dirt or begin to grow mildew or mould.

Conventional tile cleaning, using a mop and bucket, is simply not efficient these days as the tiles are more porous than ever before. While this is great for slip resistance, it is simply a nightmare for trying to keep you tiles looking bright and clean. Mopping simply takes the dirt off the top of the tile while other dirt remains deep in the pores of the tiles and gives them a dirty look.

That’s where Morgans Group tile and grout cleaning comes in to play; we have just invested in the newest and most efficient system to clean tiled surfaces. The system combines high pressure hot water with powerful suction allowing us to completely control the water used for the cleaning process. This means that as the entrenched dirt is being cleaned with high pressure, it is also being extracted, removing it from the pores of the tile and because of the extraction it makes it suitable for indoor use as there is no over spray to affect your furniture or walls.

SO HOW EXACTLY DOES IT WORK?Morgans Group has invested in the latest machinery to enable high

pressure to be used indoors in a controlled method.

The main floor tool has a rotating bar with a jet at each end, which is enclosed inside a cylindrical housing. The jets are off-set to power the rotor once water is flowing through (similar to an outdoor sprinkler, only turned upside down). This creates a high pressure system confined to the inner walls of the cylindrical housing. The inner walls are surrounded by the external housing, leaving a small cavity in between. This cavity is where the suction extracts all the water and dirt. The waste is removed completely from the tile and taken away to the extraction machine where it runs through a filter and is then directed down the sewerage system. The result is a fresh, clean, finish to the tiles and grout. Best of all, there is no drying period; you can walk on the tiles as soon as we are finished.

This system is ideal for domestic and commercial premises. It works fantastic in kitchens, dining areas, hallways, bar areas, restaurants; in fact, anywhere there is tiled surfaces that receive high or consistent levels of use.

WHEN SHOULD I GET MY TILES CLEANED?As a general rule, high volume traffic areas will need cleaning more regularly. If you notice, however, that your tiles are dirty or dull, even after you’ve cleaned them properly yourself, then it is time to call Morgans. And you shouldn’t put it off! The sooner

Morgans come and clean your tiles the better the result will be. In any case, when Morgans attend to provide you with a quote, our experienced staff can discuss the traffic and use your tiles receive and recommend a regular cleaning pattern to maintain the quality and freshness of your tiles.

So if you have tried everything in your power to keep your tiles clean and you are still not satisfied, call Morgans Group and we will arrange for an obligation free quotation and assessment of your tiled areas.

Find out more about our tile & grout service by contacting our office to arrange an obligation free quotation.

SERVICE PROVIDED FOR

COMMERCIAL RESIDENTIAL INSURANCE CONSTRUCTION

TILE & GROUT CLEANING

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TILE & GROUT CLEANING

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CARPET SUPPLY AND INSTALLATIONMorgans Group supplies and installs new carpet into homes or businesses and sources materials from the majority of the major carpet suppliers at very competitive prices.

Our experienced sales staff have all had long careers in the carpet cleaning industry so clients are assured that our recommendations are suited to their environment provide best value for money and, with regular maintenance, maximum longevity of the carpet.

Our office includes a small show room of carpet types and, by appointment our customers are welcome to browse through the samples. We are also able to visit sites and, if clients know their preferred style, we can bring a selected range of samples for consideration.

WHICH CARPET IS BEST FOR ME?The best carpet is different for everyone because everyone has different

lifestyles. When talking to Morgans about your new carpet, things to think about, which can influence your choice, include:

• Does the area see a lot of traffic e.g. do you spend a lot of time home or is your office frequented by lots of people moving around?

• Is there a large risk of staining from food, drinks, mud, or other spillages?

• Will the area have pets on it?• Are you aiming for a certain look

or style?• What is your budget? How much do

you wish to spend?

CARPET LAYING AND REPAIRSMorgans Group boasts a fully qualified Carpet Laying team, who have been installing carpets in the Canberra region for over 40 Years. Morgans Group team have become known around Canberra for their uncanny ability to match patterns in carpets and carry out repairs that are invisible to even

the sharpest of eyes.

REPAIR OR REPLACERestoration cleaning and carpet repairs can often prolong the life of the carpet and keep it looking great for many years. Over time, carpets become stained and stretched and, without proper repairs, can prematurely wear.

Our services can help keep your carpets looking their best for longer.

Find out more about our carpet services by contacting our office to arrange an obligation free quotation.

CARPET MAINTENANCEMaintaining carpet is not just limited to regular vacuuming. Vacuuming is just one-step in a range of maintenance tasks that can keep your carpet looking great and lasting longer.

Regular spot, professional cleaning, along with minor repairs, which

CARPET SUPPLY, INSTALATION, REPAIRS & RELAYS

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will dramatically increase the life

of the carpet and can be achieved

at a fraction of the cost of a

major replacement.

Followed correctly, our advice will keep

your carpets looking great and smelling

fresh for a long time.

DO I NEED NEW CARPET?

Although proper maintenance can

dramatically extend the life of your

carpet, every carpet that sees regular

use will need to be replaced eventually.

• STAINS

Most carpets come with a stain

resistant finish, but over time, even

with regular and proper maintenance

and cleaning, the treatment

fades and eventually leaves the

carpet unprotected.

• WEAR AND TEARMatted carpet, tears, and significant wear on the main walkways are major signs your carpet needs to be replaced

• SMELLIf you own a pet, or haven’t cleaned in a while, you may notice a lingering smell on your carpet even after a proper cleaning. Carpet cleaning can help but you may need to replace the carpet to be truly satisfied.

• CONDITION OF CARPET PADDINGCarpet padding is like the pillow under the case, the carpet is nothing but a layer of fabric without the padding. It helps support the carpet, working as a foundation, and making it comfortable to walk and lay on. It buffers sounds, keeps a room quieter, and even improves insulation. Signs of aging padding include unevenness, wrinkles, and a crinkling sound when someone walks over it.

• INCREASED ALLERGY SYMPTOMSOften, older carpets catch and retain more allergens, and particulate matter, which may cause your allergies to act up. If you notice an increase in allergies then one source may be your old carpet. Are you still using the 1970s carpet that came with your house? New carpet can completely transform a room and make it feel brand new again. Combine new carpet with some redecorating and it will feel like you’ve had a whole new room added to your house!



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A fact that many people don’t know is that Morgans Group started as a humble one man cleaning company.

Established in 1978, John Morgan set out to start a cleaning company that delivered more than the nationwide companies that dominated the cleaning industry at the time. John quickly became renowned for high quality general cleaning and the ability to ensure a healthy indoor environment. This is something we continue to strive for today.

With regular inspections, by our management team, our clients can be sure that they receive the best quality service from our long-term and dedicated staff.

OUR OFFERINGSMorgans Group offers

• Commercial general office cleaning on a daily, weekly or fortnightly basis for embassies and small, medium or large businesses;

• Commercial window cleaning;• Supply of consumables such as

toilet paper, paper towelettes, hand soap, etc; and

• Initial and final cleaning of commercial premises.

Customers who want a competitive price, with a high and thorough level of cleaning, choose Morgans.

COMMERCIAL & POST CONSTRUCTION CLEANINGMorgans Group has been providing post-construction cleaning to major builders and developers in the ACT Region since 1977. Our attention to detail and precision in being able to hand over a brand new property, or refurbishment project, is second to none.

The construction industry has very strict OH&S guidelines and protocols that must be adhered to. That is why all of our staff, deployed to carry out post-construction work, obtain the Construction Industry OH&S White Card. Site specific Safe Work

Method Statements (SWMS) Asbestos Awareness Training and Material Safety Data Sheets (MSDS) are all prepared and submitted prior to conducting work on any job site.

With construction and development in the ACT Region flourishing, the demand for post-construction cleaning, by appropriately trained and certified personnel, is on the rise. This has enabled Morgans Group to employ and certify a team of professional, qualified, hard-working and dedicated staff who will present the building in perfect order for hand over.

END-OF-LEASE CLEANINGMorgans Group are able to provide a complete end-of-lease cleaning service.

Our professional General Cleaners are able to provide a high level of service in bringing a premises up to the standard Real Estate Agents, and buyers, expect. That means that your end of lease can finish smoothly and you will minimise the risk of not receiving all your bond back.

Furthermore, through our Carpet Cleaning Division, we can be the single point of contact needed to organise all end-of-lease cleaning services including curtain cleaning.

Our end of lease cleaning services include:

• washing down walls, skirtings, sills and bench tops;

• oven cleaning;• fixtures cleaning;• toilets and bathrooms;• carpet cleaning;• window cleaning; and• curtain cleaning.

Call us to organise an obligation free quotation.

MOULD REMEDIATIONMould enters a building as tiny spores. The spores need moisture to begin growing, digesting and destroying. Moulds can grow on almost any surface, including; wood, ceiling tiles,

wallpaper, paints, carpet, sheet rock, and insulation. The mould grows best when there is lots of moisture from a leaky roof, high humidity, or flood. There is no way to get rid of all moulds and mould spores from your building but you can control mould growth by keeping your building dry.

Mould is becoming a major problem in homes with a growing awareness of the adverse health effects mould can have on people’s health.

Mould is in the air we breathe everyday and, similar to allergies, each person will react differently. Most moulds are not harmful, however those sensitive can be affected by some of the following:

• Nasal and sinus congestion • Hay fever • Sore throat and hacking cough• Headaches, rashes and eye irritations • Aches and pains • Diarrhoea and Fever

Morgans Group are equipped to carry out mould remediations both in commercial and domestic premises.

Our mould remediation services include:

• moisture intrusion investigation;• indoor air quality testing before and

after remediation;• removal of damaged building

and contents;• remediation of

contaminated substrates;• remediation of contents; and• prevention advice.

Find out more about our general cleaning service by contacting our office to arrange an obligation free quotation.


COMMERCIAL CONSTRUCTION

GENERAL CLEANING

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Morgans Group offer contract window cleaning for both the commercial and domestic market. Our window cleaning staff are appropriately qualified to operate elevated work platforms and machinery such as boom and scissor lifts.

No matter how difficult the application, clients can be assured that we are able to complete most window cleaning jobs throughout the Canberra region.

Our window cleaning services include:

• residential and commercial;• internal and external windows;• cleaning of screens and tracks;• removal of cobwebs around

window sills;• difficult to access windows; and• multi-story buildings.

WHAT MAKES WINDOWS DIRTY?People often think that the rain can make your windows dirty but this is not the case. That’s not true, in fact the rain will not dirty your windows, if anything it will actually help clean them. Sometimes it looks like the rain makes your windows dirtier, but this is because of the dust and grime that is actually on the windows in the first place.

The main reasons windows become dirty is because of

• pollen and dust;• bird and insect droppings; and• soot and exhaust fumes from traffic.

If these are present on the glass when it rains, the residue in the rain attaches itself to the dirt and often makes the windows look worse. So if the windows

have recently been cleaned, then the rain will simply run off the clean glass and the windows continue to remain clean.

Inside your building, airborne dirt and dust from heating and cooling systems, fingerprints, pet smudges and cooking residue all collect on your window surfaces and form a hazy layer.

HOW OFTEN SHOULD I GET MY WINDOWS CLEANED?Most clients require their windows cleaned every 3 - 6 months. However, this can vary depending on many factors, such as traffic pollution or if there are a lot of little children or pets putting dirty hands or paws on the glass, etc. Any windows near places of high volumes of cooking may also require more regular cleaning.

Find out more about our window cleaning service by contacting our office to arrange an obligation free quotation.

SAFETYAs you can imagine, cleaning windows can sometimes place our workers in situations of heightened risk. That’s why you can rest assured that not only do we have all the necessary insurances but all our Window Cleaners have obtained the construction industry OH&S White Card and have undergone asbestos awareness training which allows us to carry out major work on construction sites.

The White Card provides our workers with the basic principles of health and safety in the construction industry as well as information about preventing

workplace injury and illness, workplace injury management. It also provides them knowledge about the law, common hazards and how to control the risks.

All of this ensures that our Window Cleaners can come and safely clean your windows in the safest manner possible.



WINDOW CLEANING

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Morgans Group Carpet Cleaning Division has grown to be one of Australia’s best known and respected carpet cleaning services. The Carpet Cleaning Division has been the flagship of our company in recent years and we pride ourselves on being

Canberra’s most recognised carpet cleaning company. This is largely due to the fact that we provide customers with fantastic results and great value for money.

Growing from strength to strength every year, our increasing fleet offers flexibility and reliability for our valued customers. With nine truck mount carpet cleaning vans in operation, clients can be sure that Morgans Group can accommodate any carpet cleaning demand in the Canberra region.

Morgans Group is constantly researching and investing in the latest technology for carpet cleaning machinery and equipment. In the past three years, we have invested in five brand new vans and machines totalling more than $400,000.

A further $30,000 per annum is invested in ongoing training for all of our qualified staff to ensure we are delivering the best possible service and value for money to our customers. Further to our truck mount fleet, we have five

fully qualified technicians to carry out our environmentally sustainable low-moisture cleaning system outlined in detail below.

CHOOSING A CARPET CLEANERIn the unregulated carpet cleaning industry, anyone can operate a carpet cleaning business without any recognised training and without any particular skill set or experience.

Many of these unqualified and unskilled carpet cleaners offer a cheaper price to gain entry into a home or business. With a cheaper price, they spend less time on your carpets which leads to a lower standard in the finished result.

The stark comparison is:

• A splash and dash operator who offers a cheaper price and who can cause long term damage to valuablecarpets; or

• A fully certified technician, formally trained and qualified by examination, who meets the Australian standards as a minimum requirement.

Make no mistake, carpet cleaning is a science which requires skill and expertise that can only be obtained through formal training. Morgans Group offers carpet and upholstery cleaning technicians who are certified by the Australian Carpet Cleaning

Institute (ACCI) and who clean to the requirements of Australian Standard AS/NZ S:3733 1995.

Carpets are considered an investment and if they are not maintained correctly then an unnecessary expense can be realised when carpets need replacing prematurely.

Our goal is simple; to make carpets look good, feel great, stay odour free and be as sanitary as possible which ultimately assists in a long life from the investment.

STEAM CARPET CLEANINGSince the company was founded, in 1978, steam cleaning is what we have built our business on. As such, we use the best of truck mount machinery and cutting edge carpet cleaning detergents to achieve the results that our customers have come to expect.

Pre-vacuuming of the carpets is a very important stage of the carpet cleaning process which is generally carried out by the client (unless they specifically ask for us to do this for them). Carpet soils are generally made up by 70% dry soils which readily vacuum out using a powerful vacuum cleaner, with a powerhead, and the correct vacuuming technique. Having this stage of the cleaning done incorrectly can impede on the cleaning results and so we

CARPET CLEANING

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continue to encase and solidify for the following 24-48hrs. The remaining soils, now broken down into particles, are not visible to the naked eye yet are suspended in the polymer and readily vacuumed out on the next scheduled vacuum.

CARPET PROTECTIONThese days, many carpets are protected by the factory in the construction process. These protections are baked on during the manufacturing process and provide excellent durability and long lasting carpet. As these protections begin to wear off, however, it is advised to reapply a protection to give the factory protection a boost to its ability to guard against heavy soiling and stains.

To achieve this, protection is applied once the carpets have been thoroughly cleaned. When applied, the product adds a microscopic layer of polymer to the carpet. The carpet protection will assist in repelling stains from the carpet and ensure an easier and more effective clean up should the need arise.

The benefits of carpet protection include:

• assistance with soil removal during every day vacuuming;

• aiding in quick removal of spills from everyday living (if following our spot cleaning guide);

highly recommend that you request your carpets be pre-vacuumed by our qualified technician.

MOR-CLEAN (SUSTAINABLE LOW MOISTURE CLEANING SYSTEM)The technology in carpet cleaning is changing at a rapid pace due to the worlds concerns with environmental impact. Mor-Clean is a low-moisture carpet cleaning system which uses up to 85% less water than conventional steam cleaning, has no waste water to dispose of and uses a fraction of the energy to power the machinery.

This technology differs greatly compared to removing the soils via hot water extraction or by transfer of the soils onto the bonnet pads of conventional dry cleaning methods.

Mor-Clean relies heavily on a thorough pre-vacuum to remove the dry soils from the carpet. This is the most crucial stage of the Mor-Clean. The Mor-Clean solution is then applied to the carpets using an electric sprayer and immediately dispersed through the carpet by rotary agitation using the correct brush/pad combination for maximum cleaning efficiency.

Using nano-technology, the detergent penetrates the remaining soils and oils and encapsulates them into a slippery polymer which is left behind and will

• making the carpet more resistant to oil and water based stains;

• allowing carpet to resist more acid

dyes in many common foods and beverages (excluding spills containing excessive acid dyes e.g. curry, mustard, herbal tea, etc.)

It is recommended that carpet protection is reapplied every 12- 18 months to ensure maximum protection efficiency.

Find out more about our carpet cleaning service by contacting our office to arrange an obligation free quotation.



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Our qualified Upholstery Cleaning Technicians can professionally clean all upholstery covered in fabric including lounge suites, dining chairs and mattresses.

Just like carpet cleaning, it is important to have upholstery cleaned on a regular basis to prolong the piece’s life and keep it looking clean and fresh. Whether it be steam cleaning, or our new sustainable low-moisture cleaning solution, our Upholstery Cleaning Technicians will choose the best method of cleaning for the best results possible. Using these methods we are able to clean all fabric types ranging from micro-suede to wool and even those delicate silks. Once cleaned, the fabric is groomed to give the upholstery a uniformed finish.

Following the cleaning process, it is recommended that upholstery is protected so as to aid in the removal of spills, soils and general oily build-ups from skin and hair.

UPHOLSTERY PROTECTIONMorgans Group use and fully recommend the following upholstery protectors;

Advance Teflon® Upholstery Protection by DuPont; and Bio Defense Healthy Solutions by Great Southern Coatings

ADVANCE TEFLON® UPHOLSTERY PROTECTION – BY DUPONTAdvance Teflon® upholstery protection can help provide easy clean upholstery and help pieces look new for longer. It also provides the opportunity to avoid unsightly stains from everyday living.

Advance Teflon® makes all upholstery fibres significantly more resistant to both oil and water based agents – wet or dry. It resists more acid dyes contained in many common foods and beverages (excluding spills containing excessive acid dyes or natural colourings e.g. mustard, herbal tea, curry etc).

Advance Teflon® provides a 1-2 year

warranty against minor spills, dirt and wear and is a minor cost on the investment by providing maximum useful upholstery life.

BIO DEFENSE HEALTHY SOLUTIONS – BY GREAT SOUTHERN COATINGSBio Defense is 100% Australian owned and made. It provides an effective and durable anti-microbial coating for furnishings such as fabrics, carpets and curtains. It is also 100% environmentally friendly and personally safe (once dried and cured).

Bio Defense safeguards against all bacteria, fungi, yeast and their spores which may come into contact with furnishings. It destroys microbial cells by piercing the cell quickly and efficiently upon contact with the coatings. As a result, it eliminates all odours associated with such microbes, leaving a fresher and healthier environment.

Bio Defense, when professionally applied, will bond with and coat individual fibres. University testing has proven that the coating remains active, even after multiple washes, against microbial cells for a period of up to ten years. The same testing has proven that, even after repeated washes, the coating will also not be removed.

Furnishings treated with Bio Defense are rendered uninhabitable for dust mites and other microbes. These, when unhindered, can lead to infections, allergies and other reactions such as asthma, hay fever, rhinitis and eczema.

The Sun’s harmful ultra-violet rays cause premature fading and textile breakdown of fabrics, carpets and curtains. Bio Defence will reduce the visible ageing of furnishings by inhibiting the harmful effects of the Sun’s UV rays in the same fashion as an SPF sunscreen.

The rate of UV fade and damage of each textile is directly related to the manufacturer’s quality of dyes and textiles chosen. Bio Defence will always decrease the rate of fade and

damage regardless of the materials and processes used by the manufacturer.

Some lights can also cause photo bleaching of fabrics and carpets and this will inevitably lead to colour fade for those textiles. Fixed position lights obviously beam directly onto the same piece of furnishing every time they are switched on. Bio Defense protects your textiles against photo bleaching and therefore against colour fade and damage, both day and night.

By reducing the damaging effects of UV rays, and because Bio Defense protectors bind to individual fibres, textiles will last longer because of the protective coat around the fibres. Carpet and other textiles will also feel softer due to this protective shield.

Electric shocks can be uncomfortable yet with Bio Defense’s effective anti-static protection, on your carpets and upholsteries, they can be alleviated.

Find out more about our upholstery service by contacting our office to arrange an obligation free quotation.



UPHOLSTERY CLEANING

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24 HR FIRE DAMAGE SERVICESMorgans can handle the entire restoration process from the cleaning of carpets, curtains, household furniture and contents through to the building itself.

QUALITY THROUGH CERTIFIED PERSONNELOur certified technicians are able to offer a full fire and smoke damage restoration service and have been fully trained and tested to become members of the Institute of Inspection Cleaning & Restoration Certification (IICRC).

When it comes to cleaning, restoration and inspection, the IICRC writes the book on standards for fire and flood restoration. These standards are reviewed and updated at least every five years. Many of these fields, such as the water damage restoration field, change rapidly and those who are certified keep up with the advancement of the science and generally accepted practices of the industry.

In order to achieve IICRC-certified status, Morgans had to meet, and continue to maintain, a rigorous list of standards in business ethics and expertise and must:

• Present accurate information to you and conduct business with honesty and integrity.

• Require a technician on your jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to arbitration, if necessary, to resolve disputes, and accept the conclusions and recommendations of arbitration.

All of this is paramount to ensuring that you have full confidence and peace of mind that your fire and flood restoration can occur professionally and bring your premises back to normal as quickly as possible in what can be a very stressful time.

QUICKLYWe know that you want, and need, to get back to normal as quickly as possible. That’s why, when disaster first strikes, and you contact us, we’ll often give you advice and implement immediate tactics to prevent the possibility of further damage and escalating costs. That way, damage and inconvenience is minimized from the beginning of the claim and it helps ensure that site safety is also maintained or restored as quickly as possible.

REMOVAL AND STORAGE SERVICESExtensive damage to buildings may require the contents to be removed so restoration services can more quickly and effectively be carried out. Sometimes, the contents may get in the way of any structural rebuilding that needs to be undertaken or they may not be secure against theft and further damage if left on site. If that is the case, we can carry out a full inventory of the contents, pack them up and store them at our modern, secure and fully outfitted factory in Fyshwick while any work is completed.

SMOKE REMOVALThe removal of any smoke smell from the premises is important and our special ozone machines, blowers and chemical actions can achieve this efficiently.

Our state of the art ozone machines will have your premises back to normal as quickly as possible. Ozone (O3), or enriched oxygen, is a powerful oxidizing gas that has been in use since the early 1800’s. Ozone occurs quite readily in nature, most often as a result thunderstorms. That fresh, clean,

spring-like rain smell that we notice after a storm most often results from nature’s creation of ozone.

Although ozone is very powerful, it is very unstable and begins to decompose instantly. Its half life ranges from a few seconds to several hours. When ozone comes in contact with organic compounds or bacteria, the extra atom of oxygen destroys the contaminant by oxidation. Ozone decomposes to oxygen after being used so no harmful by products result. One of the most positive features about ozone is that it performs its work, and then reverts back to normal oxygen within 15 to 30 minutes.

We have handled all types of fire and smoke restoration jobs from just one room through to large jobs involving an entire home or large office space.

CONTACTABLE TIME 24x7x52We understand that fire, flood and damage often occurs at odd times. We also know that you need to take action to rectify the situation as quickly as possible and that is why, to assist in cases of emergency needing an immediate response, our office is staffed with experienced personnel 24 Hours, 7 Days a Week, 52 Weeks a Year. Simply call and we’ll be on the job straight away.

These are just some of the reasons why a large number of Insurance Companies and Loss Assessors use and recommend Morgans.

Find out more about our fire and flood restoration service by contacting our office to arrange an obligation free quotation.



FIRE AND FLOOD RESTORATION

22

OFFICE 55 COLLIE STREET FYSHWICK, ACT 2609

PHONE 1300 362 911 FAX 1300 362 912

WWW.MORGANSGROUP.COM.AU

CERTIFICATIONS


www.morgansgroup.com.au

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