citycare partners

8/3/2019 Citycare Partners

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ne op erv ce en er

Partner Development Program


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Citycare BPO Overview

CityCare is a domestic BPO dedicated to servethe needs of local businesses and Local citizensto the satisfaction

Vision: Be the City Support Center

Be the local partner for businesses India wide.

Be the trusted local information source for citizens Be a Benchmark for Service Excellence.


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Citycare BPO

Trusted Partner for Businesses Trusted Source of Service for Citizens

Trusted Partner for Infrastructure Providers

Trusted Employer for Long term career


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Partner Program Overview

Citycare BPO as part of its business plan realization,offering partnership opportunities for existing/potential entrepreneurs across all cities/towns in

.

The partnership program is designed to serve theneeds of customers through the help of partners, andensure all stakeholders are benefited in the process.


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Citycare BPO - operational procedure

Partners ty areBPO

Client


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Partner Responsibilities Citycare is seeking partners from each city in India to set-up and administer the location

Partner can be an individual, or Body Corporate.

Partner is responsible for

Providing Own/rent Office Space, Computer hardware/software, safety, security infrastructure forBPO for required number of people.

Obtaining public utilities connection like water, electricity, telephone, internet connections.

Furnishing the office suitable to run BPO operations.

look after day to day administration of office, including team management.

Hire Human Resources suitable for the running of Citycare BPO as per Job Description on their pay.

Obtain performance from People to earn more revenues. Allow Citycare to register a Branch Office on that Address as part of the agreement.

Display Citycare BPO name plate at the premises.

Operate in the name of citycare/client of citycare name as per process requirements

Sign a partnership Agreement for 3- 5 year period, extendable further on mutual agreement

Sign a Process related SOW terms and conditions time to time, as required by the client Meet the quality and discipline parameters set by Citycare BPO.

Allow citycare Operations team to visit, involve in operations for performance improvement of team


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Citycare Responsibilities Citycare is responsible for

Legal compliance of setting up a BPO at the specified location, including

the permissions on citycare BPO name, including registering a branchoffice as necessary.

Client Acquisition and contract Management with customer of CitycareBPO on regular basis.

uaran ee ng aymen o par ner ase on e wor e vere as perPartnership agreement, and terms and conditions of SOW for eachprocess.

Successful development of Business Orders and Pipeline

Training to Staff Members at partner location

Providing applications, software, HR, Accounting, legal, Partner supportall the time 24*7.

Providing Open Source technology for call center. ( open source only)

Brand building India wide through publications.


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Partner agreement terms1. Valid for 3 -5 years duration initially , extendable for further period

on mutual interest.

2. Payment is based on contract type for each process based on clientagreement with citycare BPO.

3. Contract types based on the Process ( all are used based on theprocess)

1. Revenue Sharing Model1. Depends on the service ,% varies from 5 to 90% of net revenue.2. Performance based pay, no fixed fee commitment.

2. Time & material1. Citycare hire the staff on monthly basis and pay per seat2. Minimum target commitment team need to met otherwise penalties are

charged

3. Cost plus Incentive Model Per Seat fixed payment is paid to take care of fixed cost to some extent Incentive is paid as % of total revenue or Unit Basis


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Partner Joining terms

Need to submit the documentation proof for the period ofagreement, the title or holding of office space, and otherbusiness registration documents, id proof etc.

Sh uld have ins ect able ffice with at least c m uters t

start, no people are required initially, and on provision ofJob Description, you have to recruit people.

Should able to pay 50000/- as yearly sharing of

administrative cost for accounting, legal, travel to thelocation, compliance management, branch registrationcost, communication cost, training to staff, providingcitycare stationary etc.


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Exclusivity terms

Partner should never circumvent partnershipagreement to deal with clients directly for the periodof 2 years from the expiry of agreement. Otherwise

,

loss incurred.

Should Protect Citycare brand, copy rights, trademarks, intellectual property all the time


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Citycare Processes to offer immediatelyMARKETING AND Field SALES PROCESSES1. Management Consulting Program2. Student registration program for Management courses

3. Management Trainings (400+ courses) for corporate4. Certification Preparation Workshops5. Real Estate Marketing6. Software products Sales

7. n ne Ye ow page A vert sement8. Website Design, Hosting and Maintenance9. Club Membership & holiday packages10. Credit card sales11. Loan Products from various banks

12. Tele marketing for various products from different brands13. Lead Generation Services14. Media Content Development Services15. Software Development Services ( project to project , not regular)16. Donation collection for NGOs


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Citycare Processes to offerimmediately Support Processes

Citycare Info Services Debt/Payment Collections for banks Brokerage Services for Real Estate Facility Management Services IT hel desk services for businesses and households

Ticket booking services for air, bus, movies, sports Bill Payment services Accounting Services Company Secretarial services Legal Advisory Support services Govt Office/department support services Event management Services Payroll Processing Services Temporary Staffing 24 &7 taxi services ( to be tied up with local taxi operators)


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Citycare BPO - CEOSRINIVASARAO KANNEGANTI

M.Tech (IIT Kharagpur) 15 years of experience in IT, BPO, consulting services

Founder of Abhinav Group of companies with a mission to create 1Million sustainable jobs ( group have 10 companies)

Citycare BPO is part of Abhinav Group.

Founder of Great Indian Foundation, a Non Profit organization workingto promote entrepreneurship and working to develop 1 MillionEntrepreneurs in India.


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Contact

SRINIVASARAO KANNEGANTICITYCARE BPO SERVICES PRIVATE LIMITED

321, 2ND FLOOR, CMH ROAD

INDIRANAGAR, BANGALORE -560038TEL: 080 42171543

M: +91 9845155440

[email protected]

WWW.CITYLANDTECH.COM

citycare partners

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