citycare - valuing you...newsletter issue 11 - november 2015citycare - valuing you our valuing you...

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Newsletter Issue 11 - November 2015 CityCare - Valuing You Our Valuing You staff awards ceremony in September was a fabulous way to celebrate the successes and achievements of CityCare teams over the last year. Nearly 300 staff enjoyed a special evening at the Indian Community Centre on Hucknall Road, hosted by Notts TV presenter, Frances Finn and with music from the Joe Strange band. Chief Executive Lyn Bacon, also shorlisted for Chief Executive of the Year in the Nottingham Post Women in Business Awards, said: “It was a fantastic night. Everyone has worked really hard to make CityCare the success it is today and we are thrilled to be able to celebrate their achievements. “We know from our patient feedback that our teams’ work is very much valued, and these awards are designed to share that recognition with each other and our partners. We’re looking forward to next year already!” We had a record number of nominations for teams and individuals across CityCare, celebrating achievements in categories including patient care, innovation, working in partnership, and improving health and wellbeing. The winners and highly commended nominees for each category were presented with awards on the night – see pages 6-7 inside. National awards news CityCare is in the running for two national awards this November, after being shortlisted in both the Social Enterprise UK and Health Service Journal (HSJ) awards. The Social Enterprise UK Awards recognise organisations for their business excellence and contribution to society, and we are a finalist in the Best Health and Social Care Social Enterprise category. The CityCare Community Stroke Discharge and Rehabilitation team led by Kate Hooban has been shortlisted in the Clinical Leadership category at the 2015 HSJ Awards. The Hospital Discharge Service was also a finalist in the Value and Improvement in Clinical Support Services category of the HSJ Value Awards held in September. Congratulations to all!

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Page 1: CityCare - Valuing You...Newsletter Issue 11 - November 2015CityCare - Valuing You Our Valuing You staff awards ceremony in September was a fabulous way to celebrate the successes

NewsletterIssue 11 - November 2015

CityCare - Valuing You

Our Valuing You staff awards ceremony in September was a fabulous way to celebrate the successes and achievements of CityCare teams over the last year.

Nearly 300 staff enjoyed a special evening at the Indian Community Centre on Hucknall Road, hosted by Notts TV presenter, Frances Finn and with music from the Joe Strange band.

Chief Executive Lyn Bacon, also shorlisted for Chief Executive of

the Year in the Nottingham Post Women in Business Awards, said: “It was a fantastic night. Everyone has worked really hard to make CityCare the success it is today and we are thrilled to be able to celebrate their achievements.

“We know from our patient feedback that our teams’ work is very much valued, and these awards are designed to share that recognition with each other and our partners. We’re looking forward to next year already!”

We had a record number of nominations for teams and individuals across CityCare, celebrating achievements in categories including patient care, innovation, working in partnership, and improving health and wellbeing.

The winners and highly commended nominees for each category were presented with awards on the night – see pages 6-7 inside.

National awards news

CityCare is in the running for two national awards this November, after being shortlisted in both the Social Enterprise UK and Health Service Journal (HSJ) awards.

The Social Enterprise UK Awards recognise organisations for their business excellence and contribution to society, and we are a finalist in the Best Health and Social Care Social Enterprise category.

The CityCare Community Stroke Discharge and Rehabilitation team led by Kate Hooban has been shortlisted in the Clinical Leadership category at the 2015 HSJ Awards.

The Hospital Discharge Service was also a finalist in the Value and Improvement in Clinical Support Services category of the HSJ Value Awards held in September.

Congratulations to all!

Page 2: CityCare - Valuing You...Newsletter Issue 11 - November 2015CityCare - Valuing You Our Valuing You staff awards ceremony in September was a fabulous way to celebrate the successes

Introduction from Lyn Bacon - Chief ExecutiveWelcome to the Autumn 2015 CityCare magazine. There is a real celebratory feel to this issue, and I’m delighted to showcase many of our achievements over the last year as well as update readers on some exciting new developments.

We were excited to open the new Urgent Care Centre (UCC) in October, which is an enhanced facility for the people of Nottinghamshire. Expanding on the walk-in services previously delivered from the site, the UCC provides access to assessment and treatment for health problems that are urgent, but not life-threatening. It will be well placed to support the whole health community this winter with the inevitable pressures on the system.

Our staff will also be supporting the NHS Stay Well This Winter campaign, which helps those with

long-term health conditions, those over 65, pregnant women and parents of under-sevens stay well and keep their loved ones well this winter.

Preventing ill health, improving wellbeing and providing services that improve local health outcomes is an important strategic objective for CityCare, so health promotion makes up a large portion of our work.

To provide the best services we continually invest and support our staff to enable them to become leaders and innovators, and so we we were proud to welcome Baroness Sue Campbell, Chair of the Youth Sports Trust and previous Olympic Committee Chair, to our second annual managers’ conference. She gave an inspirational keynote speech highlighting areas such as the need for moral purpose and integrity, and asking ourselves ‘what does great look like’ then acting on the answers.

We’re also continuing our work to share learning and expertise nationally; Dr Claire Hatton and I recently spoke at the National Association of Primary Care’s Annual Conference, Best Practice Show 2015. We have also recently launched our new “Delivering Social Value” booklet that highlights all the work we have delivered as a social enterprise and our commitment to support our local community. Contact us if you would like a copy.

I hope you enjoy reading the news and features throughout this newsletter, and please get in touch.

Lyn

I’m delighted to showcase many of our achievements over the last year

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Business news

Breaking the CycleCityCare has played a key role in Breaking the Cycle (BTC), a national initiative led locally by Nottingham University Hospitals (NUH), which aims to improve the patient journey in Emergency Care and help avoid unnecessary delays, increase daily discharges and decrease hospital admissions.

Special ‘weeks of action’ were held earlier in the year to trial new ways of working, which included CityCare’s Reablement and Urgent Care teams increasing their out of hours capacity,

our community bed providers increasing patient admissions per day and extending admission times, and using our own patient transport to take patients from the NUH discharge lounge directly to one of our community providers or on to the patient’s home, helping to improve patient flow.

In the second week of action we provided Ward Liaison Officers to be alert to any delays or blockages that might hinder patient flow, and provided community pharmacy staff within our within our Reablement and Urgent Care teams.

Steve Upton, CityCare Assistant Director of Urgent Care said: “BTC was a huge success and everyone involved has been thanked by NUH for their support. None of this could have been achieved without the hard work and dedication of staff, particularly those within our Reablement and Urgent Care and our community bed providers.”

CityCare is working with partners across the local health community to ensure we offer the best services to all our communities.

Our partnership with Nottingham University Hospitals bridges the gaps between community and acute care, and treating patients safely, in the best place, at the right time.

The Urgent Care Centre is one example of partnership working at its best, with NUH radiologists delivering services from within the CityCare led centre, and exploring different ways of working such as new and expanding roles.

One example is rotational posts, meaning clinicians gain experience across both community and acute care without needing to change employers, which helps support us in areas where we need to work together on a day to day basis to deliver joined up care.

In addition, we use contracting mechanisms to introduce higher levels of skills to a community setting, such as consultants in MSK, Geriatrics and Endocrinology.

We have also trialled ways of embedding CityCare staff within NUH, including Health Visitors triaging families with children attending the paediatric Emergency Department, helping to bring them back into mainstream health services if needed.

A multi-agency ‘Supported Transfer of Care’ team which includes hospital staff, CityCare team members and social care colleagues will be co-located during December, working together to facilitate the discharge of patients to the care of community services

We are also able to share back office expertise, we currently contract NUH’s Medical Equipment Service Unit (MESU) to check our medical equipment, and we are working with their Information Technology team on developments to facilitate information sharing along patient pathways.

Working together in this way, we aim to create a flexible health service that can respond to changes in levels of demand through better integration and developing services together from the outset, improved education and cooperation at a level not seen before.

Aligning secondary & community care Now open – NHS Urgent Care CentreCityCare’s Walk-in Centre at Seaton House, London Road, opened its doors, as the new NHS Urgent Care Centre at the beginning of October.

CityCare staff in the centre will offer assessment and treatment for health conditions that are urgent but non-life threatening, with support from doctors across Nottinghamshire.

The service covers conditions such as:• Minor burns and scalds• Minor head injury with no loss of consciousness• Skin infections and rashes• Suspected broken bones, sprains and strains (X-ray will be available on-site)• Eye infections and minor eye injuries.

This is a drop-in service so no appointment is needed. Opening hours are 7.00am to 9.00pm, 365 days a year.

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New websiteCityCare’s new website is now live at www.nottinghamcitycare.nhs.uk after a five-month project to engage with site visitors and shape its structure and content according to how they want to use it.

Marketing and Communications Manager Chris Holland explained: “Taking all the input on board, we have carefully shaped the site to meet the needs of our three audience groups of service users and the public, stakeholders and staff.

“It now has a modern contemporary design with easy to use navigation which allows people to find out more about our services and how to access them, there’s lots of information for potential new employees looking for a career with us, plus news updates, public health messages and publications such as our Annual Quality Account and our magazine.

“We’ve also ensured that the new site meets accessibility standards and works equally as well on mobile or desktop devices.”

New CityCareWebsite

CityCare recently purchased the People’s Centre on Alfreton Road. The building will undergo refurbishment to become a new training centre – CityCare Exchange.

Chief Executive Lyn Bacon, also chair of the Local Education and Training Committee, is leading CityCare’s drive to develop training and education that meets the needs of CityCare and our partners across health and social care, and reflects the increasing integration of services.

She said: “CityCare Exchange will help us support the development of our own workforce through bespoke local training with reduced costs and travel expenses.

“Local people and other community and voluntary organisations will also

be able to use the centre to support community learning.

“Our vision is for integrated training across all sectors – for example, health and care professionals, carers and patients. We want to offer training to all these groups in same way, in the same place to bring people together and help them understand and value each other’s roles.

“In the longer term we’d also like to develop a Health & Social Care University with a hub to coordinate student placements across the local health and social care community.

“It’s essential that the right training and education is in place across the region, and is responsive and flexible enough to ensure we have the right workforce, at the right time, in the right numbers.”

We’ve ensured that the new site

meets accessibility standards and works

equally as well on mobile or desktop

devices.

New training centre to be developed

We want to offer training to all these groups in same way, in the same place to bring people together and help them understand and value each other’s roles.

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News in brief

APP-y days ahead for new parents in NottinghamMums and dads-to-be in Nottingham can now benefit from a new, personalised smart phone app designed to help them during pregnancy and the first stages of parenthood.

Now Small Steps Big Changes (SSBC) - a Big Lottery funded project led by CityCare - is bringing ‘Baby Buddy’ to Nottingham.

Head of SSBC Michelle Battlemuch said: “We’ve been working closely with parents, health colleagues and early years professionals to explore how the app can be used to support expectant and new parents and we predict that it will have a big impact on the lives of many parents in Nottingham.”

Downloadable for free on Android and iPhones, the app will be promoted in local children’s centres, as well as through health and early years professionals across Nottingham.

Find out more at www.bestbeginnings.org.uk/babybuddy.

As part of our commitment to reinvesting into the community, CityCare has close links with the charity Nottingham Forest Football in the Community.

“This year we supported a trip it runs to Ghana with partner organisation African Adventures” said Karen Frankland, Director of Business & Marketing. “We sponsored Stephen Bunting, Community Matron, Adult Services, to provide healthcare support and offer health promotion initiatives during the visit.”

Stephen and nine others, including football coaches and teachers, visited a small settlement around four hours’ drive east of the capital Accra.

Stephen said: “I got involved personally to challenge myself to go outside my ‘comfort zone’ and take my skills to a completely new environment and attempt to help

the children and teachers with health issues.”

Karen Frankland added: “We were proud to sponsor Stephen in this venture as we believe in supporting

all our staff to expand their skills and horizons, and share their learning with colleagues.The trip was a great development opportunity for Stephen as well as a chance to support our local charity partners.”

Supporting our staff to expand their horizons

Change of commissioner for Health Visiting

Nottingham City Council took over the responsibility for commissioning our Health Visiting and Family Nurse Partnership (FNP) services on 1 October.

We have worked together over the past few months to ensure a smooth transition from the Clinical Commissioning Group (CCG) and the change offers us a new opportunity to better co-ordinate early intervention in Nottingham and further strengthen relationships between the City Council and the NHS.

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Celebrating our successes

Congratulations go to everyone who was shortlisted for a Valuing You award – we had a fantastic awards evening in September as colleagues came together to celebrate and share our successes.

Winner CityCare Voice Award

Sarah Furlong, Senior Project Manager

“Sarah has been pivotal in driving change forward in the School Nursing service by engaging with staff, she has listened, promoted creative thinking and facilitated staff to understand different perspectives and views across the service and with wider key stakeholders.”

WinnerImproving Health and Wellbeing

Behavioural and Emotional Health Team

“This team was commissioned last year to support universal services, parents/carers and children and young people to identify behavioural concerns and to support them in preventing ongoing or future behavioural, emotional or mental concerns.”

WinnerInnovation

Purvi Bhatt, Public Health Nutritionist

“Purvi has researched, designed and delivered a new nutrition education programme for people at risk of developing Type 2 diabetes. Purvi has looked at all aspects of the project, including working with Healthy Change to ensure participants follow the healthy lifestyle pathway.”

WinnerLifetime Achievement

Norma Mardell, Estates Co-ordinator

“Norma has worked for CityCare for 22 years and improved the service in so many ways. She progressed from clerical officer to senior health centre manager/estates co-ordinator, providing support above and beyond what was expected. She has always taken on challenging work and finished it to the highest standard.”

WinnerRising Star

Nicola Parker, CityCare Voice Ambassador

“Nicola has played an integral part in the development of CityCare Voice over the past year. She is a credit to CityCare and I’m sure she will continue to represent us all in a proactive and positive manner. We need more ‘Nicola Parkers’ in the organisation.”

Winner Sheena Prentice award for improving patient careStephanie Kidder, Occupational Therapist

“Stephanie set up the Occupational Therapy service within the Primary Care Cardiac Service from scratch. Steph has worked tirelessly with the team, and through partnership working with OTs within other CityCare teams, to develop a pioneering service which is one of a kind.”

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WinnerTeam of the Year

Safeguarding Team

“There has been a positive shift in relation to safeguarding and staff willingness to engage and take professional ownership - which I feel is down to the team’s approach of walking alongside staff until they feel confident and competent.“

WinnerUnsung Hero

Karen Milbourne-Goose, Community Nursery Nurse

“Karen is the staff member you can always rely on and demonstrates all the CityCare values. Karen completes her work to a high standard and is always positive even when the workload gets demanding. Karen is well respected by her immediate colleagues.”

Winner Chairman’s Award

CityCare Voice

“In September we began innovating how we could be ‘re-launched’ as a team dedicated to ensuring the employees of CityCare had their voice. We are now stronger than ever and on target to really make a change to the lives of CityCare employees.”

WinnerChairman’s Award

Zillah Owen, HR Advisor

“Zillah is an inspiration to the team and deserves recognition for all the hard work she puts in on a daily basis. She demonstrates all of the values and behaviours of CityCare and integrates them in to her work. Zillah is often sought after for her support and advice.”

WinnerWorking in Partnership

End of Life Care Team

“The team is coming together with Nottinghamshire Hospice, Treetops Hospice and Cruse Bereavement to deliver an integrated end of life care pathway to support more patients to live and die where they choose.”

The following teams and individuals were also highly commended in the awards:

CityCare Voice Award - Michelle Battlemuch, Head of Small Steps, Big Changes. Working in Partnership

- Behavioural and Emotional Health Team. Improving Health and Wellbeing - Pippa Atkinson and the Breastfeeding Peer

supporters and Health Visiting Teams; Sharon Sipple, Health Improvement Coordinator for healthy weight; and Public Health

and Nutrition team. Innovation - CityCare Voice. Lifetime Achievement - Lyn Webster, Manager, Sherwood Health Centre

and Teresa Cocum, Domestic Supervisor. Rising Star - Diane Mills, Administrator. Team of the Year - Healthy Change Team

and CityCare Connect. Unsung Hero - Elizabeth Henson, Gail Howard, and Val Fearon (joint nomination); and Zillah Owen,

HR Advisor. Working in Partnership - Supported Transfer of Care Team.

The following teams and individuals were also highly commended in the awards:

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Pictured: Catherine Shiels collecting the Unsung Hero award on behalf of Karen

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Service focus

Immunisations:

Derby City School Aged

Immunisation Service

CityCare’s dedicated immunisation team

will be providing vaccinations to children in

Derby city schools from September 2015.

These include:

• Flu - school years 1 & 2

• HPV - school years 8 & 9 (Girls only)

• Td/IPV (the teenage booster which contains

vaccines against diphtheria, tenanus and

polio - school year 9

• Meningitis A,C,W,Y - school year 9

If your child is home educated or does not

attend school, please contact the CityCare

Immunisation Service directly to discuss how

we can support with your child’s vaccinations.

Further information about your child’s vaccine

will be sent to you from the Immunisations

Team via your child’s school.

CityCare Immunisation Service

07825 402018

Do you have school

age children?

The Continuing Care Assessment service for adults and children has been extended after CityCare won the tender to provide Continuing Healthcare to Mansfield & Ashfield, Newark & Sherwood, Rushcliffe, Nottingham West and Nottingham North & East CCGs.

The service For adult patients, the team’s role is to assess individuals who have been identified as likely to be eligible for continuing healthcare (support in their own home), or for funded nursing care in a care home. The team also reviews patients to assess whether their needs have changed.

A fast track team is available to support discharge from hospital for patients who need end of life care.

The team also organises and reviews support for children and young people with complex needs and eligibility for Continuing Health Care funding, including support through the transition process to adulthood.

The team Forty-one staff transferred over to CityCare in July and are based in Pure Offices on the Annesley Business Park.

The city-based team of 26 continues to support people with a Nottingham City GP.

The teams include registered general nurses, mental health nurses, children’s nurses and learning disabilities nurses who complete assessments for eligibility for continuing care whilst working closely with staff from local hospitals to facilitate timely discharges. The team also has a full complement of financial, secretarial and administrative support staff.

The way ahead Continuing Care Team Manager Sharon Morgan said: “We’re really excited to be extending the service to Nottinghamshire.

“We’re working to bring new systems online to dovetail with those already used in the city including mobile working, so that assessments can be carried out in the patients’ homes. “We continue to offer personal health budgets to eligible patients, using the experience of our teams who have been involved in these individual budgets.”

Please contact the team or other health worker or your GP if you would like more information.

Expanding our reach across Derby cityCityCare is now running the School Age Immunisation Service in Derby city. A specialist team based in Cardinal Square in the city started delivering the service to around 100 schools in September, offering the seasonal flu vaccine, the HPV vaccine, the diphtheria, tetanus and polio school leaver booster, meningitis A, C, W and Y vaccines and the BCG jab.

Extending our Continuing Care Assessment service

Working with partners to provide End of Life Care

CityCare is now working together with Nottinghamshire Hospice, Treetops Hospice and Cruse Bereavement Care to deliver the new integrated Nottingham City Community End of Life service.

The service offers a single point of access to specialist end of life advice and support for both citizens and health and social care professionals.

The partnership includes a rapid response service, palliative care beds, planned care (day therapy and hospice at home), bereavement support and signposting to community support services.

For more information contact the Nottingham Health and Care Point on 0300 300 3333 (option 3).

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Speech and Language Therapy (SLT) is not just about helping people with the way they talk and the language they use. It is in fact one of the most important and impactful therapies that we can be offered to patients with a range of conditions affecting their ability to communicate, eat, drink and swallow.

CityCare’s team of four Speech and Language Therapists and two Assistant Practitioners, work with adults with a broad range of conditions including stroke patients, dementia and Parkinson’s disease sufferers, and end of life support. The team help with problems such as difficulty swallowing, people experiencing difficulty expressing themselves, slurred speech and dyspraxia.

The team also supports people with the most severe communication needs, and provides expert advice to other health professionals to jointly complete complex capacity assessments in line with the Mental Capacity Act.

Support is tailored to meet the needs of each individual, working together until the patient has met their agreed goals. This includes a focus on supporting people to manage their own condition.

Once discharged from the service, patients can refer themselves back for further assessment and support if they need it.

Group therapy options

In addition to tailored individual support, the SLT service offers a range of group sessions.

These include:

Chatability - a 12-week programme offered to stroke patients with aphasia, helping practice supported conversation techniques.

Loud Crowd - a group for patients who have received the internationally recognised Lee Silverman Voice Training, an intensive specialist course aiming to improve vocal quality and intensity.

The service has made me feel

like me again. Thank you.

Aimee Wrate, 19, (pictured right) was seen daily by the SLT team for four weeks.

She said: “The service supported me from the start and throughout my treatment. I couldn’t have wished for a nicer team.

They made me feel at ease and we built a relationship up immediately. It has really helped my confidence and I now feel I can communicate better with people.”

Talking Speech and Language Therapy

The SLT team works with up to 150 people on their caseload at any time.

Find out more

Email our Clinical Specialist Speech and Language Therapist at [email protected] or to make a referral contact Nottingham Health and Care Point

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Getting great results from our Healthy Weight programme

A 10 year-old from Bulwell lost more than a stone and a half in just three months, after receiving help and advice about exercise and nutrition from CityCare’s Healthy Weight Support Programme.

Brooke weighed 64kg (10 stone 1lb) in April – and was assessed as overweight for her age and height by her School Nurse.

Brooke’s mum Melanie enrolled her on the programme and three months later she weighed 55kg (8 stone 9 lbs) and was well on her way to maintaining a healthy body mass index (BMI).

Melanie said: “I knew Brooke’s weight was getting out of control, but I had no idea how to manage it on an ongoing basis until I found out about CityCare’s service.

“As soon as we sat down with them, they gave us lots of information about sugar and fat. Immediately

I started looking more closely at packaging and checking how much of Brooke’s daily allowance she was having in each item.

“They also focused their advice on portion size, which was the main problem. Now, we measure out our portion sizes and don’t overload our plates.

“We’ve built exercise into our daily routines such as swimming, cycling and walking - which means Brooke is using her inhaler less and less.”

Brooke added: “I feel like I’ve got more energy now and I am really enjoying being more active with my friends. I feel more confident and happy and proud about what I have achieved in three months.”

Health Improvement Coordinator Sharon Sipple said: “Our Healthy Weight Support Programme is aimed at five to 16-year-olds who are overweight. They can be

referred by their parents, carers or School Nurse, or they can self-refer.

“I then look at a typical day’s food – showing them how much carbohydrate or fat or sugar they are eating and comparing it to what they should be eating.

“The vital part of the programme is having the parent or carer on board. It is all about a healthy, balanced diet at home and at school, and learning how to manage that each and every day.”

For more information call 0115 883 4348.

• Since September 2014, approximately 70% of children and young people taking part reduced their BMI

• 58 children and young people have joined the programme since April 2015

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Free healthy eating courses inspire changes for families

Health promotion

Nottingham city residents have found that their eating habits have changed for the better after completing Eatwell for Life courses run by CityCare.

The six week courses focus on teaching nutritious, affordable cooking and promoting healthy eating habits.

Vicki Watson, Specialist Dietitian said: “The success of the course is that it allows people to have a go at cooking and tasting new foods, as well as learning more about low cost healthy eating in an interactive way.

“The support of the rest of the group and the experience of our facilitators helps to inspire people to make simple changes that can have a big impact on their health.”

Ursula, a mum from St Ann’s, said: “I can cook but there were certain things I’d never cooked before, like making my own sauces from scratch and using fruit for sweetness.”

Eatwell for Life and other courses focused on nutrition are free for people living in the city. To find out more call 0115 883 4291 or email [email protected].

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Celebrating breastfeeding training successes

Sally’s swim to support Breathe Easy

After celebrating the award of Unicef Baby Friendly status earlier this year, the breastfeeding service at CityCare is going from strength to strength, with new qualifications gained across the team.

CityCare Specialist Health Visitor Pippa Atkinson has become one of just 30 people in the country to be awarded a Breastfeeding Specialist Diploma.

Pippa worked towards the qualification for more than 20 months, and can now provide extremely detailed advice to mums who are experiencing challenges while breastfeeding.

She said: “It is great news that I have this new qualification, which combined with CityCare’s partnership with Unicef UK’s Baby Friendly Initiative and our peer training for breastfeeding mums, means we are perfectly placed to increase breastfeeding rates and improve care for all mothers in Nottingham.”

Breastfeeding Peer Support Coordinator Rebecca Bodkin has also gained a Level 3 qualification in Education and Training. The course was funded by CityCare to support Rebecca in delivering peer support training.

She said: “My qualification has given me great confidence in teaching and I look forward to delivering our next session. We are looking for more volunteers across the city, so if you have breastfed and you are interested in supporting our breastfeeding groups we would love to hear from you.”

Eight Nottingham mums have successfully passed CityCare’s accredited breastfeeding peer support course, which means they can now support fellow breastfeeding mums with information and tips during local groups in a community setting.

Their training from CityCare included how to give information and offer suggestions to other mums about breastfeeding.

Pippa Atkinson said: “We are thrilled that eight mums have completed this training and can now offer really valuable and tried and tested support to fellow breastfeeding mothers.

“However a mother chooses to feed her baby, she can be sure that she will be supported to form a strong loving relationship with her newborn – through information about having maximum skin to skin contact and understanding how her baby communicates with her and needs her to respond.”

Pippa and Rebecca with their certificates

Sally Davies, Occupational Therapist with the CityCare Integrated Respiratory Service, bravely donned her wetsuit this summer to complete The Great North Swim on Lake Windermere.

She took part in the event to support the Nottingham City Breathe Easy Group, and the money raised is helping the support group to cover its room costs.

The Nottingham City branch of the group was officially launched in March 2015 with support of staff from the Integrated Respiratory Service and the British Lung Foundation.

It meets on the first Tuesday of every month from 1.30-3.00pm at the Bulwell Riverside health centre and anyone is welcome to attend – no referral is needed. The group offers support and information for people with a respiratory condition who live in Nottingham City and their carers, as well as social events, quizzes, and guest speakers.

Occupational Therapist Jane Taylor said: “It’s a great way for people living with a respiratory condition to get support and advice to help them manage independently.”

For more information contact the British Lung Foundation on 03000 030 555.

Attending the meetings is great. The atmosphere is excellent. I have made loads of friends.

For more information call 0115 883 4900.11

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Focus on feedback

CityCare has a vibrant Patient Experience Group (PEG) that meets every six weeks to discuss CityCare services and developments as well as general health related issues.

PEG members are also involved in ‘peer review’ teams, working alongside CityCare staff to help us assess the quality of our services. These peer review teams have visited venues where CityCare delivers services to help us make sure people are getting the best experience of our care, and to give us ideas for where we could make any improvements.

PEG members can also get involved in planning groups for new developments such as the Urgent Care Centre and Connect House, both covered in the last issue of CityCare magazine. We also have PEG representatives on our Research Strategy Group and Equality and Diversity Group.

PEG is open to anyone using CityCare services or members of the public with an interest in our organisation. If you think you would enjoy being a member of our PEG or would like to find out more, contact us using the details to the right.

Feedback from patients and the public is important to us, so that we can share best practice when we’re doing something right, and make changes when we can do something better. To find out more or give us your comments, go to the Get in Touch section of our website at www.nottinghamcitycare.nhs.uk or give us a call – details are below.

Our Patient Experience Group

Our Learning Disability Health Group

Satisfaction with services

We want to hear from youJonathan Wright: Patient and Public Involvement OfficerEmail: jonathan.wright @nottinghamcitycare.nhs.ukTel: 0115 883 9605

Kate Whittaker: Head of Patient and Public EngagementEmail: kate.whittaker @nottinghamcitycare.nhs.ukTel: 0115 883 9678

Our Learning Disability Health Group meets every three months, enabling people with learning disabilities to share their experience of health and CityCare services.

To find out more or to join the group, contact us Jonathan or Kate using the details below.

We are delighted that overall patient satisfaction remains extremely high, with 97% of people completing surveys rating our services as good or excellent.

From April to August 2015, 97% of the 1,009 patients we asked said they were extremely likely or likely to recommend the service they were receiving to their family and friends.

“It provides help and advice and eventually avoids being admitted to hospital. It helped me tremendously.”

(Community Integrated Respiratory Service)

“Friendly efficient treatment in a clean and very pleasant environment.”

(Podiatry)

They are easy to contact, provide lots of advice. They have helped the patient get onto further programmes, they are friendly, they promote independence and have provided useful exercise equipment.” (Community Stroke Team)

“I found the New Leaf Advisor particularly helpful out of all the counsellors. She had empathy, listened and provided insight and one felt she really cared. As a result I quit!” (New Leaf Stop Smoking Service)

“Makes you feel at ease, doesn’t keep you waiting and keeps you informed at all times. The staff are all so friendly and make you feel welcome.” (Integrated Diabetes Team)

“Extremely helpful workers, who helped my recovery well. Intelligent and well informed, friendly at all times.”

(Primary Care Cardiac Service)

www.nottinghamcitycare.nhs.uk Nottingham CityCare Partnership Community Interest Company is registered as a company limited by guarantee.Company reg number: 07548602 Registered address: 1 Standard Court, Park Row, Nottingham, NG1 6GN