city parks services - works management improvement project
TRANSCRIPT
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City Parks ServicesWorks Management Improvement
Project
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Full Facility Service Provider
Service Local Government & Private Organisations
300+ Skilled & Qualified Staff
9 Distributed Depots
750+ Vehicles & Equipment
60000+ Work Orders Monthly
40000+ Assets
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Streetscapes mowing, vegetation control, spraying and street sweeping
Stormwater
Sports Fields
Auckland Domain and Wintergarden
Building Infrastructure & Trade Services
Playgrounds
Cemeteries
Public Toilets
Event Clean Up
Golf Courses
◦ Landscaping
◦ Infrastructure Maintenance
◦ Sportsfield Renovations
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Various Software Products including multiple spreadsheets
Incomplete Asset Register
Manual Work Scheduling
Disconnected Mobile Application
No measurement of Resource Utilisation and Efficiency
Manual Contract Management & Reporting
Poor Asset Location Information
Customer Billing & Invoicing on Spreadsheets
Limited Capability to Chase New Contracts
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Provide a Fully Managed Service (Cloud)
Improve & Consolidate Data for
Contract Management
Work Scheduling
Streamlined Service Request Process
Field Workforce Mobility
Automated Customer Billing
Health, Safety & Environment
Manage & Measure Results using
Business Intelligence & Reporting
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Cloud based offering
Asset Management Scheduler
Work Order Management
Contract Management
Mobile Application
Integrated Financials
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Cloud based offering: Low cost solution upgrades and the ability to easily stay on current
software versions;
The agility to expand (and contract) license levels to suit current
workloads and staffing levels;
The ability to access the system from anywhere and any connected device;
Access to on-stream expert advice and assistance in the configuration
and use of the MaxiCloud suite of software.
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Start / Stop buttons to record WO
time.
Allocation of Tools & Materials to
WO
Add Tasks within WO
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Standard functionality in Datasplice to capture GIS coordinates and photos including the ability to mark up the photo.
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Integrated Google Maps in Datasplice providing directions to the exaction asset location from the Work Order.
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New Outcome Based Contract with New Services & Locale
Compressed Timeframe of 5 months
Multiple Data Loads with Incomplete Datasets
Business Resources not Dedicated to the Project
Field workforce – Varied IT Skills / Aged Workforce
Mobile Devices Needed Replacement
Network Infrastructure at Depots Insufficient
Project Manager Change
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300 MaxiCloud Users
165 Datasplice Users
30,000 Work Orders Generated for July
Field Staff Operational on Mobility App
Ordering of Stock & Materials
Business Operational
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‘Vanilla’ Product Implementation
Tight Management of Project Scope
Phased Delivery Approach
Committed Project Team & SMEs
Dedicated Testing Team for Integration & Data Input
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Dedicated Project Resources Essential
Change to Organisational Structure & Contract Terms - not
ideal
Current Business Processes Defined Prior to Project Kick Off
Dedicated Training to Ensure Understanding & Adoption
Change Management Underestimated
Infrastructure Requirements to be Determined Early
More Time Needed on Financial Integration & Workflows
More Time Needed Upfront on Dashboarding & Reporting
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Timesheeting Application
B2B Integration to Auckland Council’s SAP system to
Provide Real-time WO Data & Claims and Contract
Reporting
Cognos BI Reporting & Advanced Analytics
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Madge Wilkinson
Head of Transformation & Support
021 728 786