CITY MALLS MANAGEMENT Brunswick Street Mall and Chinatown Mall

The Fortitude Valley Malls (map pictured right) are managed by Brisbane City Council’s City Malls Management (CMM). This factsheet includes information on the services provided by CMM to help you operate your business within the Valley Malls.

The CMM office is located at Level 1/277 Brunswick Street Mall, Fortitude Valley. If you would like more information about CMM services, activities or events please phone (07) 3403 8195, email malls.management@brisbane.qld.gov.au or visit our office.

what we doActivation and marketing CMM organise regular events and festivals within the Valley Malls to help promote the precinct, generate additional customer traffic and enhance economic outcomes for local businesses.

Busking Busking in Brunswick Street Mall or Chinatown Mall adds to the vibrant atmosphere of the Valley precinct. Buskers will need to apply for a licence to perform in the Valley Malls. The licence is free, however buskers need to submit an application and attend an audition.

Outdoor dining Council supports outdoor dining within the Valley Malls, as it promotes increased social and cultural life, and contributes to the precinct’s identity, animation and security. Businesses abutting the Valley Malls are encouraged to undertake outdoor dining. CMM can help you apply for an outdoor dining permit.

Mall traffic permits For safety reasons, businesses need to apply to CMM for a mall traffic permit before entering Brunswick Street Mall or Chinatown Mall with a car, truck or other vehicle.

Hoarding and scaffolding If building improvement work is likely to extend into the Valley Malls, businesses need to apply to CMM for a hoarding and scaffolding permit. This ensures the safety of mall patrons and businesses.

Peaceful assembly Members of the public can provide to CMM a public notification of intent to hold a peaceful assembly in the mall. Any peaceful assembly should comply with the Peaceful Assembly Act 1992.

Customer Liaison Officers and Local Laws CMM Customer Liaison Officers (CLOs) actively engage with visitors and businesses within the Valley Malls to provide advice and manage issues, needs and concerns.

CLOs ensure the Valley Malls are maintained to a high standard in terms of safety, cleanliness, landscaping and maintenance. They also ensure appropriate actions are taken relating to the enforcement of ordinances, legislation and local laws under the City of Brisbane Act 2010 and City of Brisbane Regulation 2012.

CitySafe The CitySafe closed circuit television (CCTV) system provides high-quality surveillance within the Valley Malls and outer perimeters to provide a safe environment for patrons. CitySafe aims to reduce crime by deterring potential offenders and helping the police and CMM apply fast and effective responses to incidents and emergency situations.

KEY CONTACTS

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In an emergency Police, Fire, Ambulance 000

Alcohol, shoplifting, public nuisance etc Fortitude Valley Police Beat (07) 3224 4444

General mall enquiriesBuilding and scaffolding permits, outdoor dining, busking licences, peaceful assemblies, vehicle access permits, traffic restrictions, cleaning, maintenance, fundraising locations, trees and plants, CitySafe and other day-to-day activities in the Valley Malls.

City Malls Management (07) 3403 8195

Brisbane City Council Council's Contact Centre is open 24 hours a day, seven days a week

(07) 3403 8888

Brisbane City Council's business hotlineBusinesses can access information on a range of Council-related services including licensing, development applications and procurement.

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Water and sewerage Queensland Urban Utilities General enquiries Faults and emergencies

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Homeless persons information Queensland

Free call 1800 474 753

@brisbanecityqld

For further enquiries please call City Malls Management on (07) 3403 8195 or email malls.management@brisbane.qld.gov.au

Brisbane City CouncilInformation

GPO Box 1434Brisbane Qld 4001

For more information visit www.brisbane.qld.gov.au or call (07) 3403 8888

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© Brisbane City Council 2014