citizen s charter of 1023.pdf · differently abled persons. another is the publication of an...

CITIZEN’S CHARTER(updated as of October 2017)

Foreword

The Civil Service Commission: Powers and Functions

Vision and Mission

Performance Pledge

Feedback and Redress Mechanism

List of CSC Frontline Services

List of CSC-Central Office Frontline Services

List of CSC-Regional Office Frontline Services

Feedback Form

Directory

Forms

iii

v

vii

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xi

13

19

37

75

76

88

iii

Ten years ago, Republic Act No. 9485, also known as the Anti-Red Tape Act or ARTA, was enacted. The law provides for the cutting of red tape in all government frontline agencies through various mechanisms. These include the setting up of a Public Assistance and Complaints Desk or PACD, the implementation of the “No Noon

Break” policy and the Anti-Fixer Campaign, and the provision of special lanes for the elderly, pregnant women, and differently abled persons.

Another is the publication of an agency’s Citizen’s Charter, a document that details all of its frontline services, including step-by-step procedures showing the requirements, time, and fees involved for clients to get what they need.

ARTA requires Citizen’s Charters to be displayed prominently in government service offices so that clients can easily check if they are being served according to proper standards. If they see any discrepancy between what is stated in the charter and the actual experience that they had, they may air complaints through the agency’s PACD or via the Contact Center ng Bayan hotline 1-6565.

The Citizen’s Charter is also the basis of the ARTA Report Card Survey (ARTA-RCS). The ARTA-RCS is conducted to check the level of implementation in government service offices. It usually starts with what is stated in an agency’s charter. If the agency complies with the provisions of ARTA and with its own service commitment based on the charter, it will be able to pass the ARTA-RCS. If not, it may get a failing mark.

That is how central the Citizen’s Charter is in the implementation of ARTA. The CSC, as the lead implementer of ARTA, also publishes its own Citizen’s Charter. We are pleased to present to our clients and stakeholders the second edition of our charter, updated based on the current services we are providing. We have included here details of each of our frontline service, including what office the client should go to, how many minutes a client might expect the transaction to be completed, and the exact amount a client should prepare for the availment of a service.

The CSC remains dedicated not only to checking nationwide implementation of ARTA but of also to modelling the way for the Philippine government. A popular saying goes, “You are only as good as your last success.” More and more government service offices have been garnering Excellent ratings in the ARTA-RCS, but they remain competitive, knowing that the biggest room is still the room for improvement. Likewise, the CSC has received recognition and high marks for its frontline services, including consistent ratings of Good in the 2011, 2013, and 2014 RCS conducted by Pulse Asia. In 2016, the CSC got a rating of Excellent. Despite that, the CSC knows it could not be complacent. Public service is a changing landscape, and the CSC needs to continuously reinvent itself in the context of technological advancement and the dynamic needs of its clients. We hope that through the CSC Citzen’s Charter, we will continue to fulfill our commitment to a citizen-centered government.

ALICIA dela ROSA-BALA Chairperson

v

Composition of the Civil serviCe Commission

The Commission is composed of a Chairperson and two Commissioners who are appointed by the President of the Philippines with the consent of the Commission on Appointments for a term of seven years without reappointment. Appointment to any vacancy shall be only for the unexpired term of the predecessor. In no case shall any Commission Member be appointed or designated in a temporary or acting capacity.

powers and funCtions*

As the central human resource institution of the Philippine Government, the Civil Service Commission, among others, has the following powers and functions:

• Administer and enforce the constitutional and statutory provisions on the merit system for all levels and ranks in the Civil Service;

• Prescribe, amend and enforce rules and regulations for carrying into effect the provisions of the Civil Service Law and other pertinent laws;

• Promulgate policies, standards and guidelines for the Civil Service and adopt plans and programs to promote economical, efficient and effective personnel administration in the government;

• Formulate policies and regulations for the administration, maintenance and implementation of position classification and compensation and set standards for the establishment, allocation and reallocation of pay scales, classes and positions;

• Render opinions and rulings on all human resource and other Civil Service matters which shall be binding on all heads of departments, offices and agencies;

• Appoint and discipline its officials and employees in accordance with law and exercise control and supervision over all the activities of the Comission;

• Control, supervise and coordinate Civil Service examinations. Any entity or official in government may be called upon by the Commission to assist in the preparation and conduct of said examinations including security, use of buildings and facilities as well as

*Based on Subtitle A, Title I, Book V of E.O. 292 otherwise known as the Administrative Code of 1987

personnel, and transportation of examination materials which shall be exempt from inspection regulations;

• Prescribe all forms for Civil Service examinations, appointments, reports and such other forms as may be required by laws, rules and regulations;

• Declare positions in the Civil Service as may properly be primarily confidential, highly technical or policy determining;

• Formulate, administer and evaluate programs relative to the development and retention of qualified and competent workforce in the public service;

• Hear and decide administrative cases instituted by or brought before it directly or on appeal, including contested appointments, and review decisions and action of its offices and of the agencies attached to it. Officials and employees who fail to comply with such decisions, orders or rulings shall be liable for contempt of the Commission. Its decisions, orders or rulings shall be final and executory.

• Issue subpoena and subpoena duces tecum for the production of documents and records pertinent to investigations and inquiries conducted by it in accordance with its authority conferred by the Constitution and pertinent laws;

• Advise the President on all matters involving personnel management in the government service and submit to the President an annual report on personnel programs;

• Take appropriate action on all appointments and other personnel matters in the Civil Service including extension of service beyond retirement age;

• Inspect and audit the personnel actions and programs of the departments, agencies, bureaus, offices, local government units and other instrumentalities of the government including government-owned or controlled corporations; conduct periodic review of the decisions and actions of offices or officials to whom authority has been delegated by the Commission as well as the conduct of the officials and the employees in these offices and apply appropriate sanctions whenever necessary;

• Delegate authority for the performance of any function to departments, agencies and offices where such functions may be effectively performed;

• Administer the retirement program for government officials and employees, and accredit government services and evaluate qualifications for retirement;

• Keep and maintain personnel records of all officials and employees in the Civil Service; and

• Perform all functions properly belonging to a central personnel agency and such other functions as may be provided by law.

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vii

The Civil Service Commission (CSC) is the premier human resource institution of the Philippine government. Essentially, it takes care of the country’s 1.7 million civil servants in-charge of the efficient day-to-day operations of various offices to meet the

needs of the citizenry by building a professional, motivated, and energized bureaucracy equipped with the necessary competencies to perform their public service missions through strategic human resource management and organization development.

With the core purpose of “Gawing lingkod-bayani ang bawat kawani,” fueled by the core values of “love of God and country, excellence and integrity,” the CSC shall realize its vision of being globally recognized as a center of excellence for strategic human resource and organization development by improving its HR and OD processes with the quality management framework and in alignment with global best practices.

We, the officials and employees of the Civil Service Commission, commit to a Responsive,

Accessible, Courteous and Effective public service by

Serving you promptly, efficiently, and with utmost courtesy by authorized personnel with proper identification from Mondays to Fridays, 8:00 a.m. to 5:00 p.m., without noon break;

Ensuring strict compliance with service standards, with written explanation for any delays in frontline services;

Responding to your complaint about our services the soonest or within the day through our Public Assistance and Complaints Desk, and taking corrective measures;

Valuing every citizen’s comments, suggestions, and needs, including those with special needs such as the differently-abled, pregnant women, and senior citizens; and

Empowering the public through 24/7 access to information on our policies, programs, activities and services through our website (www.csc.gov.ph [for RO/FO website, please check Directory on page 77]).

All these we pledge, because YOU deserve no less.

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Please let us know how we have served you by doing any of the following:

Accomplish our Feedback Form available in the offices and put this in the drop box at the Public Assistance and Complaints Desk;

Send your feedback through e-mail ([email protected]) or text us at TextCSC (0917-8398272); or

Talk to our OFFICER OF THE DAY.

If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the Officer of the Day at the Public Assistance and Complaints Desk.

THANK YOU for helping us continuously improve our services.

Type of Frontline Service Fees Forms

Processing Time(Under normal

circumstances per Transaction)

Person In-Charge/Office

EXAMINATION & ELIGIBILITIES

Processing of examination application

• CentralOffice

s Computerized Examination

• RegionalOffice

s Career Service Examination - Pen and Paper Test

s Issuance of CSC Eligibility Card

Examination Fee

(P600.00)

Photo Capture Fee

(P80.00)

Examination Fee

(P500.00)

(P200.00)

CS Form No. 100(Revised

September2016)

CS Form No. 100(Revised

September2016)

15 minutes

18 minutes

20 minutes

ActionOfficer/Examination,

Recruitment and PlacementOffice

ActionOfficer/Examination Services

Division-Regional


Division-Regional

List of Frontline ServicesCentral and Regional Offices

13

14

Grant of eligibility under special laws and CSC issuances

RegionalOffice• Electronic Data Processing Specialist

(EDPS) Eligibility • ScientificandTechnologicalSpecialist

(STS) Eligibility (PD 997)• Veteran Preference Rating (VPR) Eligibility

• Honor Graduate Eligibility (PD 907) (local schools)• BarangayOfficialEligibility(BOE)

• Barangay Health Worker (BHW) Eligibility

• Barangay Nutrition Scholar (BNS) Eligibility• Skills Eligibilities - Category II (under MC 11, s. 1996 as amended by MC 10, s. 2013)• Sanggunian Member Eligibility (SME)

• Foreign School Honor Graduate Eligibility (FSHGE)

IssuanceofCertificationofEligibility

- CentralOffice(COMEX)

- RegionalOffice(CSC-PPT)

CS Form No. 101-A(Dec. 2011)

CS Form No. 101-C(Dec. 2011)

CS Form No. 101-B(Dec. 2011)

CS Form No. 101-D(Sept. 2013)

CS Form No. 101-E(Feb. 2017)

CS Form No. 101-H(Dec. 2011)

CS Form No. 101-I(Dec. 2011)

CS Form No. 101-G(Sept. 2013)

CS Form No. 101-J(March 2013)

CS Form No. 101-K(Dec. 2013)

E6 Form(Profileof

Eligibilities)

1 hour

10 minutes

30 minutes


Division-Regional Office/FieldOffice

ActionOfficer/Examination, Recruitment andPlacementOffice,

ARCT Bldg.


Division-RegionalOffice/FieldOffice

Evaluationfee1

(P200.00)

Processingfee2

(P300.00)

None

Type of Frontline Service Fees FormsProcessing Time(Under normal


Person In-Charge

1Shallbepaidbytheapplicantuponfilingofapplication,pursuanttoCSCResolutionNo.1100975.2Shall be paid by the applicant only upon approval of application, pursuant to CSC Resolution No. 1100975.

INFORMATION AND RECORDS MANAGEMENT

IssuanceofCertificationofEligibility(Walk-in,forlostcertificate)

• CentralOffice

• RegionalOffice

AuthenticationofCertificateofEligibility

• CentralOffice

• RegionalOffice

IssuanceofCertificateofNoPendingAdministrative Case

• CentralOffice

Personalpick-up/Bymail

• RegionalOffice

P100.00

P100.00

P50.00/copy

P50.00/copy

P100.00

P100.00

Exam RecordsRequest Form

Exam RecordsRequest Form

Exam Records Request Form

Exam Records Request Form

Request for CertificateofNo Pending

Administrative Case Form

Request Form forCertificateof No Pending Administrative

Case

60 minutes

60 minutes

60 minutes

60 minutes

20minutes/As scheduled

20 minutes

ActionOfficer/Integrated Records ManagementOffice/Examination Services

Division-Regional Office

ActionOfficer/Integrated Records ManagementOffice


Division

ActionOfficer/PublicAssistance and

Complaints Desk and OfficeforLegalAffairs

LegalServiceDivision - Regional

Office

Type of Frontline Service Fees* Forms** Person In-ChargeType of Frontline Service Fees FormsProcessing Time(Under normal


Person In-Charge

15

Type of Frontline Service Fees* Forms**Processing Time(Under normal circumstances

per transaction)

Person In-Charge

Issuanceofcertifiedcopiesofdocuments

CentralOffice• Appointments• ServiceCard/Record• CSCIssuances/Resolutions• SALN

RegionalOffice• Appointments• ServiceCard/Record• CSCIssuances/Resolutions

Filing of Pleading

•CentralOffice

•RegionalOffice

- Case/Appeal

- Motion for Reconsideration

PUBLIC ASSISTANCE AND INFORMATION OFFICE

Counseling/Response to Queries/Assistance on Civil Service Matters (Walk-in)

• CentralOffice

• RegionalOffice

Personnel Records Request Form/Customer

Information Sheet

Personnel Records Request Form Customer

Information Sheet

Customer Information Sheet/Clients

Feedback Form

(Authenticated Copy)

P30.00P40.00

P10.00/pageP30.00/copy

P30.00P40.00P10.00/

page

P500.00*

(None)

(None)

Type of Frontline Service Fees Forms Person In-Charge

ActionOfficer/Integrated Records ManagementOffice

ActionOfficer/Public Assistance

andLiaisonServicesDivision/Legal

Services Division

ActionOfficer/Integrated Records ManagementOffice-CentralOffice/LegalServices Division - RegionalOffice

ActionOfficer/PublicAssistance and

ComplaintsDesk/ActionOfficer/PublicAssistanceandLiaisonServices

Division

16

*Filing fee for Complaint is SUSPENDED per OM No. 92, s. 2012

Processing Time(Under normal


25 minutes

25 minutes

10 minutes

5 minutes

5 minutes

• Computerized Examination System (COMEX) • IssuanceofCertificationofEligibilityComputerized

Examination/ CSC COMEX• IssuanceofCertificationofEligibility(Walk-in,forlost

certificates)• AuthenticationofCertificateofEligibility(Walk-in)• IssuanceofCertificateofNoPendingAdministrativeCase (Walk-in/ByMail)• IssuanceofCertifiedCopiesofDocuments(Appointments, ServiceCard/Record,CSCIssuances/Resolutions,SALN)• Filing of Pleadings• Counseling/Response to Queries/Assistance on Civil Service

Matters(Walk-in)

2126

27

2931

32

3436

COMPUTERIZED EXAMINATION SYSTEM (COMEX)

TheCSCComputerizedExaminationSystem(COMEX)waslaunchedattheCivilServiceCommission-CentralOffice(CSC-CO), Constitution Hills, Quezon City on Dec. 27, 2013. ScheduleofAvailabilityofService:

• ExaminationAccountRegistration–24/7onlineviatheCOMEXwebsite• ExaminationSlotReservation–onlineviatheCOMEXwebsitesubjecttoslotavailability• ExaminationSlotConfirmation–onscheduleddateandtimethroughpersonalappearanceatthedesignated

CSCOffice• ActualTest–onscheduleddateandtimeatthedesignatedCSCOffice

WhoMayAvailoftheService:• Filipino Citizen, at least 18 years old, and of good moral character;• Hasnocriminalrecord,orhasnotbeenconvictedbyfinaljudgmentofanoffenseorcrimeinvolvingmoral

turpitude;• Has not been dishonorably discharged from military service, or dismissed for cause from any civilian position

in the government;• Has not passed the level of examination applied for; and• Has not taken the same level of career service examination within the last three (3) months immediately

preceding the date of examination applied for.

WhataretheRequirements:1. Original and photocopy of any of the following ID cards, which must be valid (not expired), and contains the

name, clear picture, date of birth and signature of the applicant, and the name and signature of the issuing agency’scurrenthead/authorizedrepresentative:CurrentOffice/CompanyID;SchoolID(mustbedulyvalidatedforthecurrentschoolyear);Passport;BIRID;PoliceClearance;GSISID;SSSID;Driver’sLicense;PhilHealth ID; Voter’s ID; Postal ID; or Barangay ID. (Any other ID card NOT included in the list shall NOT be accepted.)

Note:IDslackinginformation,particularlytheapplicant’sdateofbirth,shouldbesupportedbyBirthCertificateissued/authenticatedbythePhilippineStatisticsAuthority(PSA)orLocalCivilRegistrar(LCR).

2. CopyofCOMEX‘slotreservation’confirmationemail,indicatingdate,timeandvenueofpersonalappearanceforfilingapplicationform.

3. ForapplicantsholdingdualcitizenshipunderR.A.9225-originalandphotocopyofCertificationofRetention/Reacquisition of Philippine Citizenship by the Bureau of Immigration

DurationoftheExamination: 3 hours and 10 minutes for CSE Professional 2 hours and 40 minutes for CSE SubProfessional

ExaminationFee: P600.00

21

Step Applicant/Client ActionOfficerDuration of Activity

(Under Normal Circumstances)

Person in Charge Fees Form

1

2

3

4

5

AccessestheCOMEXwebsite online and signs uptocreateaCOMEXuser account

OpensCOMEXconfirmationemailandactivatesCOMEXaccountthrough corresponding activation link

NOTE:RegistrantsmaylogintoCOMEXtoview/update/editaccountinformation. Registrants may also print the corresponding form.

AccessestheCOMEXwebsite online and logs in to the system

Views examination schedules or online offerings through the examination schedule tab

Selects desired examination schedule from among the list of online offerings, clicks the‘reserveaslot’

System validates age and citizenship of the registrant, records account information details and sends confirmationemail.

System activates the user account. NOTE:Systemshallsend email notices of examination schedules and announcements to successful registrants, who agreed to receive said notices.

System authenticates username and password

System displays the list of online offerings

Systemdisplaysthe‘SlotReservation’confirmationpage.

HowtoAvailoftheService:

EXAMINATION ACCOUNT REGISTRATION

Based on system response time

Based on system response time

COMEX

COMEX

Online Registration

Form

Loginform

Examination Schedule Page

‘SlotReservation’ Confirmation

Page

EXAMINATION SLOT RESERVATION

22

Step Applicant/Client Service ProviderDuration of Activity

(Under NormalCircumstances)

Person in Charge Fees Form*Step Applicant/Client ActionOfficer


button, and types the CAPTCHA code

NOTE:Applicantmayprint the details of the‘slotreservation’confirmation

Opens and prints the‘slotreservation’confirmationemail

Appears at the testing center on the scheduled date and time of personal appearance and secures queuing number

6

7

Systemverifiesstatusof applicant against the E-Retaker*, DIBAR** and EDQIS*** databases.

NOTE:Ifqualified,systemallows reservation; otherwise, blocks the reservation.

Systemsends‘slotreservation’confirmationemail indicating details of preferred examination such as date and time of examination, and personal appearance.

Guard checks name of applicant against the ListofApplicantswithReserved Slots and issues queuing number.

‘Slotreservation’ confirmation

email

Queuing stub

*E-retaker – frequency of examinees taking the same level of examination **DIBAR – Database of Individuals Barred from Entering Government Service and Taking Civil Service Examination ***EDQIS – Eligibility Data Query Information System

EXAMINATION SLOT CONFIRMATION

1 minute CSC Guard on Duty

Duration of Activity(Under Normal

Circumstances)

23





Proceeds to processing areatodothefollowing:.

Present queuing number and documents to the Processor/ActionOfficer

Pay to the cashier

Present O.R. to the processor

Prepare name tag based on specifications

Sign in the signature tablet, then places thumb in the biometric scanner

Sign the examination application form

Receive CSID, then proceeds to waiting area for authentication process

8 Processor does the following:

Receive the number, verifiesapplicant’sidentity and validates documents submitted. If validated, instructs applicant to pay the examination fee at the cashier

NB:CashierissuesOfficialReceipt(O.R.)

Encode payment details

Take applicant’s photo

Capture signature and fingerprint

Print the examination application form

Print and issue the CSID

ERPO Processor

Cashier Php600.00

18 minutes

Valid I.D.COMEX

confirmationemail

O.R.

AF

CSIDName Tag


Circumstances)

24





Circumstances)


• Places thumb in the biometric scanner for authentication of identity

• Listenstoorientation/briefing

• Signs the EAS and PSP

ProceedstotheCOMEXRoom

Takes the test

9

10

11

System authenticates examinee identity andLocalServer(LS)Administrator generates and prints the Examinee Attendance Sheet (EAS) and Picture-Seat Plan (PSP) after all examinees’ identity have been authenticated.

Room Examiner (or RE) conductsorientation/briefing.

Room Proctor (or RP), RE, and Supervising Examiner (or SE) sign the EAS and PSP after all examinees have signed.

RP guides examinee to theassignedseat/testingmachine.

RP routes the PSP among theexaminees[N.B.:RP, RE and SE sign the EAS and PSP after all examinees have signed.

RE and RP administer the test.

40 minutes

1 minute

3 hours and 10 minutes for CSE Professional

2 hours and 40 minutes for CSE SubProfessional

ERPO Processor

LSAdministrator

RE

RP/RE/SE

RP

END OF TRANSACTION

ACTUAL TEST

EAS

PSP

25

N.B. Examinees assemble at designated area for examination orientation/briefing

ISSUANCE OF CERTIFICATION OF ELIGIBILITY (COMEX)

ScheduleofAvailabilityofService:Monday – Friday8:00a.m.–5:00p.m.withoutnoonbreak

WhoMayAvailoftheService:Those who passed the Career Service Professional and Subprofessional Examinations.

WhataretheRequirements:1. AnyofthefollowingIdentification(ID)cards,whichmustbevalid(notexpired):CurrentOffice/CompanyID;School

ID (must be fully validated for the current school year); Passport; BIR ID; Police Clearance; GSIS ID; SSS ID; Driver’sLicense;PhilHealthID;Voter’sID;PostalID;orBarangayID.(NOTE:AnyotherIDcardNOTincludedinthelist shall NOT be accepted.)

2. Two (2) pieces of picture with complete nametag (preferably the picture at the time of examination)

Duration: 10 minutes


1

2

3

Presents valid Identification(ID)Card

Sign photocopy of Certification

ReceiveCertificationofEligibility

Validate identity by comparing the valid ID and the picture presented with the picture and signature appearing on the picture Seat Plan accomplished during the exam

PrintCertificationof Eligibility on CSC letterhead in 2 copies

• Ask the client to sign the photocopy of Certificationasproofof receipt

• Release CSC Eligibility Card

5 minutes

3 minutes

1 minute

1 minute

Examination Administration

Division personnel

Releasing officer

Valid I.D.

CertificateofEligibility



Person in Charge Fees Form*Step Applicant/Client ActionOfficerPerson in Charge Fees Form


Circumstances)

END OF TRANSACTION

26

None

ISSUANCEOFCERTIFICATIONOFELIGIBILITY(WALK-IN,FORLOSTCERTIFICATE)

ScheduleofAvailabilityofService:Monday - Friday8:00a.m.-5:00p.m.withoutnoonbreak

WhomayavailoftheService:1 ThosewholosttheirCertificateofEligibility(duetotyphoon,flood,fire,theft,etc.)2. ThosewhoarenotinpossessionoftheirCertificateofEligibility(didnotreceive/claimtheircertificate, submitted CoE to the agency, etc.)3. ThosewhowanttoreplacetheirCertificateofEligibility(old/torn/worn-outcertificate,requestforcorrectionof

personal information has been duly granted by the Commission, etc.)

WhataretheBasicRequirements:1. ProperlyaccomplishedEligibility/ExaminationRecordsRequestForm(ERRF)andDeclarationForm(DF)2.Onepiece1inchby1inchpicturewithfullnametagandsignatureaffixedpriortohavingthephotographtaken

• Signature must be on top of the printed name.• Photographshouldhavebeentakenwithinthree(3)monthspriortofilingofrequestforCertificationof

Eligibility.• Scanned,computer-generatedphoto/name/signaturewillnotbeaccepted.

3.Certificationfee:Php100.00percopy.Eligiblemayrequestformorethanonecopy.4. Two(2)validIdentification(ID)Cardsor Iftherequestingpartyworks/livesabroad:

1. Copy of Passport; and2.Copyofone(1)IdentificationCard

(Note:ValidIDcontainsapplicant’sclearpicture,dateofbirth,signature,andsignatureoftheauthorizedheadoftheissu-ingagencysuchasDriver’sLicense,SSSID,GSISID,PhilhealthID,currentCompany/OfficeID,Voter’sID,ValidPassport,or Police Clearance. Any ID not included in the list shall NOT be accepted.)

SpecialRequirement:1. PSA-issued Marriage Contract for women who married after taking the examination.

WhataretheAdditionalRequirementsifrequestisfiledthroughaRepresentative:1.AuthorizationLetterorSpecialPowerofAttorney(SPA);and2.One(1)validIdentificationCardoftherepresentative


Note: For verification of examinations conducted in 1985 and prior years, or eligibilities granted which need further verification, the process may take a longer duration and the client is advised accordingly.

dulyauthenticatedbythePhilippineEmbassyorConsularOffice

27



Person in Charge Fees Form*

1

2

3

4

Fill-outEligibility/ExamRecords Request Form (ERRF) and Declaration Form (DF).

Pay to the Cashier and claimOfficialReceipt

Present OR and wait for the request to be processed.

Affixsignatureontherelease portion of the ERRForfilecopy.

Receive/Reviewaccomplished ERRF and DF; issue Order of Payment and advise client to pay to the Cashier

Process payment and issueOfficialReceipt.

Process the request

ReleasetheCertificationof Eligibility to client

2 minutes

1 minute

55 minutes

2 minutes

Cashier

RCAD verifiers/

staff

PACDOfficer

Director

ERS-IRMOReleasing Officer

END OF TRANSACTION

Step Applicant/Client ActionOfficerPerson in Charge Fees Form

Note:FormsareavailableattheCertification/AuthenticationofEligibilityWindowandattheCSCwebsitewww.csc.gov.ph. The 60-minute processing time is for one client being served at one time. The time is extended when there are two or more clients.


Official Receipt

CertificationofEligibility

P100.00per copy


Circumstances)

28

1 Fill-outEligibility/ExamRecords Request Form (ERRF).

Receive/Reviewaccomplished ERRF; issue Order of Payment; and advise client to pay to the Cashier.

2 minutes ERS-IRMOAction Officer

ERRF (revised 100312); and

Order or Payment




AUTHENTICATIONOFCERTIFICATEOFELIGIBILITY(WALK-IN)


WhoMayAvailoftheService:Eligibleswhohaveoriginalcopy/iesofthecertificate/sofeligibilityorreport/sofratingintheirpossessionandwantit/theseauthenticated.

WhataretheBasicRequirements:1. ProperlyaccomplishedEligibility/ExamRecordsRequestForm(ERRF)2.OriginalCertificate/CertificationofEligibilityorReportofRating3. Certificationfee:Php50.00percopy4. Two(2)validIdentification(ID)Cardsor Iftherequestingpartyworks/livesabroad:


(Note:ValidIDcontainsapplicant’sclearpicture,dateofbirth,signature,andsignatureoftheauthorizedheadoftheissu-ingagencysuchasDriver’sLicense,SSSID,GSISID,PhilhealthID,currentCompany/OfficeID,Voter’sID,ValidPassport,or Police Clearance. Any ID not included in the list shall NOT be accepted.)

SpecialRequirement:1. PSA-issued Marriage Contract for women who married after the examination.

WhataretheAdditionalRequirementsifrequestisfiledthrougharepresentative:1.AuthorizationLetterorSpecialPowerofAttorney(SPA);and2.One(1)validIdentificationCardoftheRepresentative

Duration:60 minutes


dulyauthenticated/validatedbythePhilippineEmbassyorConsularOffice



Circumstances)

29

END OF TRANSACTION

2

3

4

Pay to the Cashier.

Present OR and wait for the request to be processed.

Affixsignatureontherelease portion of the ERRForfilecopy

Process payment and issueOfficialReceipt(OR).

Process the request

Release the authenticated copy of COE or ROR to client

1 minute

55 minutes

2 minutes

Cashier

RCAD verifiers/

staff

PACDOfficer

ERS-IRMOReleasing Officer




OfficialReceipt

Authenticated copy


P50.00 per copy

Note:FormsareavailableattheCertification/AuthenticationofEligibilityWindowandCSCwebsitewww.csc.gov.ph. The 60-minute processing time is for one client being served at one time. The time is extended when there are more clients.


Circumstances)

30

ISSUANCEOFCERTIFICATEOFNOPENDINGADMINISTRATIVECASE(WALK-IN/BYMAIL)


WhoMayAvailoftheService:Governmentofficialsandemployeesandotherauthorizedindividuals

WhataretheRequirements:AccomplishedCustomerInformationSheet(CIS)andRequestforCertificateofNoPendingAdministrativeCaseForm



1

2

3

Accomplish Customer Action Sheet and RequestforCertificateof No Pending Administrative Form.

Pay to the Cashier.

Present receipt and get theCertificate.

Encode and provide client’s information via chatnetworktoOLA,issue charge slip, and advise client to pay while request is being processed.

Receive information via chat network and verify/checktoCaseTrackingSystem/RapidfileofOLA,preparetheCertificateandreleaseto PACD

Process payment and issue O.R.

Releasecertificate.

5 minutes

10 minutes

4 minutes

1 minute

PACD Action Officer

OLAActionOfficer

Cashier

PACDActionOfficer

P100.00

CIS and Request for CertificateofNo Pending

Administrative Case Form

SignedCertificateof No Pending Administrative

Case





END OF TRANSACTION


Circumstances)

31

1

2

3

4

Accomplish Customer downloadable form (Request for Clearance)WriteN/Aforeachfieldthat is not applicable.Send accomplished form thru email using the applicant’s own email account.

PERSONALPICK-UPPay to the CashierPresent receipt and get the certificateNote:Ifthruarepresentative,present authorization letter and valid ID of applicant

BYMAILSend self-addressed stampedenvelopeorLBCPouch and Postal Money Order (PMO)

N/A

- Acknowledge the emailed request with instructions on mode ofpayment/modeand date of release.- Verify and check information in the Integrated Case Management System Case Tracking SystemRapidFileofOLA-PrepareCertificateProcess payment and issue O.R.

Releasecertificate.

MailthesignCertificateofNoPending Administrative Case upon receipt of self-addressed stampedenvelopeorLBCpouch and PMO

N/A

2 minutes

10 minutes

4 minutes4 minutes

As scheduled

N/A

OLAActionOfficer

Cashier

PACDActionOfficer

OLAActionOfficer

N/A

P100.00

P100.00

Request for Clearance


Case


Case

ISSUANCE OF CERTIFICATE OF NO PENDING ADMINISTRATIVE CASE (ONLINE)





END OF TRANSACTION


Circumstances)

32

ScheduleofAvailabilityofService:ArequestforissuanceofCertificateofNoPendingAdministrativeCasemaybefiledonlineatanytimeaspreferedbythe client.


WhataretheRequirements:Accomplished Request for Clearance (downloadable at [email protected])



ISSUANCEOFCERTIFIEDCOPIESOFDOCUMENTS(APPOINTMENTS,SERVICECARDS/RECORDS,CSCISSUANCESANDRESOLUTIONS,SALN)


WhoMayAvailoftheService: ThefollowingmaybeallowedaccesstoCSCrecords:

1)Anyrequestingpartyasitpertainstohis/herpersonalrecords;2)TheHeadoftheAgency,theHumanResourceManagementOfficerortheAdministrativeOfficeroftheAgencyto

which the employee concerned belongs; 3)Courtsandadministrativebodiesexercisingquasi-judicialand/orinvestigativefunctionsbymeansofthe

compulsory process of subpoena duces tecum,inaidofinvestigationand/ordeterminationorresolutionofpending cases; and

4)Suchotherofficialsorentitiesdulyauthorizedbycompetentauthorities.

WhataretheRequirements:1) AccomplishedPersonnelRecordsRequestForm(PRRF)/RequestforSALNForm;2) One(1)valididentification(ID)card;and3) Iftherequestisfiledthrougharepresentative,anAuthorizationLetterand/orSpecialPowerofAttorney(SPA)and

one (1) valid ID of the representative.



1

2

Accomplish Personnel Records Request Form (PRRF)/RequestforSALNForm.

Wait while the requested documents are being retrieved.

Receive/reviewtheaccomplished form.

Retrieve the requested records, issue order of payment and advise client to pay corresponding fee if records are available.

If records are not available, inform the client that the requested documents/recordsarenot available.

2 minutes

19 minutes

PRS-RCAD Action Officer

PRS-RCAD Staff

PRRF/Request forSALN

Form





33


Circumstances)

END OF TRANSACTION

Note:FormsareavailableattheCertification/Authenticationwindowfree of charge. The 25-minute processing time is for one client being served at one time. The time is extended when there are two or more clients.




3

4

Pay to the Cashier.

PresentOfficialReceipt(OR).

Receive the documents requested.

In the case of request for SALN,approvalbyIRMODirector is required prior topaymentofSALNfee(Ref.:CSCResolution1100356 dated March 15, 2011).

While the client pays the corresponding fee, the requested records arebeingphotocopied/reproduced.

Record OR Number

Release requested documents/recordstoclient

2 minutes

2 minutes

Cashier

PRS-RCAD Staff

PRS-RCAD Staff


Appointment:P30.00;

ServiceCard/Record:P40.00;

CSCIssuances/Resolutions:P10.00/page;

SALN:P30.00/copy


OfficialReceipt

Certifiedcopy of

document

34


Circumstances)

35

FILING OF PLEADINGS

ScheduleofAvailabilityofService:Monday – Friday8:00am–5:00pmwithoutnoonbreak1

WhoMayAvailoftheService:Thefollowingmayfiletheappropriatepleading:1. Complaint – any person;2. Appeal/PetitionforReview–partyadverselyaffectedbyadecision/resolution2; the complainant from a decision

oftheCivilServiceCommissionRegionalOffice(CSCRO);3. Motionforreconsideration–partyadverselyaffectedbyadecision/resolution;privatecomplainantincases

decided by the CSC RO;4. Petition for a favorable recommendation for the grant of removal of administrative penalties or disabilities of

officialoremployeewhowasdismissedfromtheservice.

WhataretheRequirements:A. Complaint

1. Must be in writing and subscribed and sworn to by the complainant3;2.Mustcontainthefollowing:

a. Full name and address of the complainant;b. Fullnameandaddressofthepersoncomplainedofaswellashis/herpositionandofficeofemployment;c. A narration of the relevant and material facts which shows the acts or omissions allegedly committed;d. Certifiedtruecopiesofdocumentaryevidenceandaffidavitsofhis/herwitnesses,ifany;ande. CertificationorStatementofNon-ForumShoppingdulynotarizedbyacommissionedNotaryPublic

B. Motions for Reconsideration1. Motion for Reconsideration

C. Appeal/Petition for Review1. Appeal Memorandum (3 copies)2.Certifiedtruecopiesoftheassaileddecision,resolutionororder;3.Certifiedtruecopiesofdocumentorevidencerelevanttothecase;4.ProofofServiceofacopyoftheappealmemorandumtoDiscipliningOffice(DO);5. Proof of payment of the required fee; and 6.CertificationorStatementofNon-forumShoppingdulynotarized.

____________________1 Pleadingsmaybefiledthroughprivatecourierswhichmayhaveadifferentschedulethanthegovernmentoperatinghours2 Refers to the respondent against whom a decision in an administrative case has been rendered or to the disciplining authority or prosecuting agency in an appeal from a decision reversing or modifying the original decision

3 The number of copies of the complaint shall depend on the number of persons complained of

36


1

2

3

4

Filethecomplaint/appealalong with the requirements at IRMO receiving counter.

Pay to the cashier.

Return to the receiving counter. Present O.R. and Notice of Payment.

Receive the receiving copy ofthecomplaint/appeal.

Receivethecomplaint/appeal and other documents, if any, and require the client to pay the filingfee.

Process payment and issue OfficialReceipt(O.R.)andNotice of Payment.

Receive Notice of Payment.

Issue the receiving copy to the client.

5 minutes

2 minutes

2 minutes

1 minute

CMD-Officerofthe day (OD)

Cashier-OFAM

CMD-OD

CMD-OD

Filing of Complaint/Appeal/Petition for Review

Php500.00*


Filing of Motions for Reconsideration

None1 File the motion for reconsideration at IRMO receiving counter.

Receive the motion for reconsideration and issue the receiving copy to the client.

5 minutes CMD-Officerof the Day

(OD)




END OF TRANSACTION



Circumstances)


Circumstances)

Duration:FilingofComplaint/Appeal/PetitionforReview–10minutesFiling of Motions for Reconsideration – 5 minutes

*Filing fee for complaint is suspended per OM No. 97, s. 2012

COUNSELING/RESPONSETOQUERIES/ASSISTANCEONCIVILSERVICEMATTERS(WALK-IN)


WhoMayAvailoftheService: General Public

WhataretheRequirements: None

Duration: 5 minutes


Action Officer/Public

Assistance and

Complaints Desk

Provide reply to simple queries.

For complex queries or concerns, request theclienttofill-outAksyon Agad Para sa Taumbayan Form and advisehim/herthatthematter will be referred to appropriateoffice.

1 Accomplish and submit Customer Information Sheet.




5 minutes None Clients Feedback Forms:

Form 1 - For commenda-tion (pink)

Form 2 - For request for Assistance

(blue)Form 3 -

For complaint (white)

Form 4 - For suggestion

(yellow)

END OF TRANSACTION


37


Circumstances)

• Processing of Examination Application (CSE-Pen and Paper Test) (ProfessionalorSubprofessionalLevel)• GrantofEligibilityUnderSpecialLawsandCSCIssuances• IssuanceofCertificateofEligibility(CSE-Pen and Paper Test)• IssuanceofCSCEligibilityCard• IssuanceofCertificationofEligibility(Walk-in,forLostCertificate)• AuthenticationofCertificateofEligibility(Walk-in)• IssuanceofCertificateofNoPendingAdministrativeCase• IssuanceofCertifiedCopiesofDocuments(Appointments,Service

Cards/Records,CSCIssuancesandResolutions)• Filing of Pleadings• Counseling/Response to Queries/Assistance on Civil Service Matters

(Walk-in)

41

44596164656768

7072

41

PROCESSING OF EXAMINATION APPLICATION (CAREER SERVICE EXAMINATION-PEN AND PAPER TEST) (PROFESSIONAL OR SUBPROFESSIONAL TEST)

ScheduleofAvailabilityofService:Monday to Friday8:00a.m.–5:00p.m.withoutnoonbreak

WhoMayAvailoftheService:Filipino Citizen, at least 18 years old, and of good moral character.Hasnocriminalrecord,orhasnotbeenconvictedbyfinaljudgmentofanoffenseorcrimeinvolvingmoralturpitude.Has not been dishonorably discharged from military service, or dismissed for cause from any civilian position in the government. Has not taken the same level of career service examination within three (3) months from the last examination taken.

WhataretheRequirements:1. Fully accomplished application form (CS Form No. 100 Revised September 2016). The spaces for “Signature

of Applicant” and “Right Thumbmark” on the form should be left blank. These shall be accomplished in the presence of the CSC processor.

2. Four(4)copiesofidenticalpictureswithspecificationasfollows: Philippine passport size (4.5 cm x 3.5 cm or 1.8 inches x 1.4 inches) colored, with white background printed on good quality photo paper in standard close-up shot (from shoulder level up with the head and face occupying at least 80% of the

picture and with the name tag position at approximately 1 inch or 2.54 cm below the chin); in bare face (with no eyeglasses or any accessories that may cover the facial features); showing left and right ears; taken in full-face view directly facing the camera with neutral facial expression and both eyes open not computer enhanced withfullandhandwritten(notcomputer-generated)nametagintheformat:FirstName,MiddleInitial,

LastName,andExtensionName,ifany(e.g.JUANC.DELACRUZ,JR.),andsignatureoverprintedname takenwithinthelastthree(3)monthspriortofilingofapplication

3. Original and photocopy of any valid ID containing applicant’s clear picture, date of birth, signature, and signatureoftheauthorizedheadoftheissuingagency.OnlythefollowingIDsshallbeaccepted:Driver’sLicense,SSSID,GSISID,PhilhealthID,currentCompany/OfficeID,currentSchoolID,PostalID,BIRID,Barangay ID, Voter’s ID, Valid Passport, or Police Clearance. IDslackinginformation,particularlytheapplicant’sdateofbirth,shouldbesupportedbyBirthCertificate

issued/authenticatedbythePhilippineStatisticsAuthority(PSA)orLocalCivilRegistrar(LCR).


Applicant/Client Service ProviderDuration of Activity



• Review and evaluate Application Form and makeclarifications,ifnecessary.

Checkthefollowing:a. proper

accomplishment of the form

b. qualificationofthe applicant (citizenship and age)

c. completeness and validity of supporting documents/requirements

• requireapplicanttoaffixsignature and properly affixthumbmark

Verify examination records of applicant throughE-Retaker*/DIBAR** System.Ifapplicantisqualifiedtotake examination, return application form and advise client to pay the examination fee to the cashier. If applicant is not qualified,informapplicantof the reason for the disqualification,andreturnthe application form.

2 minutes

10 minutes

1 minute

Action Officer(CSC

Regional and FieldOffices)

Action Officer

Action Officer

1

2

3

Secure application form or download the same from the CSC website (www.csc.gov.ph)

Submit accomplished application form without affixingsignatureandthumbprint.

Affixsignatureandthumbprint on the form in the presence of Action Officer.

StepStep Applicant/Client ActionOfficerPerson in Charge Fees Form


CSC Form 100 (Revised September

2016)

42


Circumstances)

43




Process payment and issueOfficialReceipt(OR).

Give- examination receipt slip- Examinee Guide

5 minutes

2 minutes

Cashier/Deputized

Cashier

Action Officer

4

5

Pay the examination fee.

Present OR and processed application formtoActionOfficer.


P500.00

*E-Retaker System refers to the electronic database of examinees’ frequency of taking the Career Service Examinations.**DIBAR System refers to the Database of Individuals Barred from Entering the Government Service and taking Career Service Examinations.

END OF TRANSACTION


Circumstances)

GRANTOFELIGIBILITYUNDERSPECIALLAWSANDCSCISSUANCES

ScheduleofAvailabilityofService:Monday to Friday8:00a.m.to5:00p.m.withoutnoonbreak

WhoMayAvailoftheService:

BasicQualifications:a. Citizen of the Republic of the Philippines;b. At least 18 years of age at the time of application;c. Has not been found guilty of crime involving moral turpitude or of infamous, disgraceful or immoral conduct,

dishonesty, drunkenness or addiction to drugs;d. Has not been previously found guilty of offenses relative to, or in connection with the conduct of a civil service

examination; ande. Has not been dismissed from the service for cause.

EligibilitiesGrantedUnderSpecialLawsandCSCIssuances• ElectronicDataProcessingSpecialist(EDPS)Eligibility–pursuanttoCSCResolutionNo.90-083datedJan.

22, 1990 ConferredonpassersoftheproficiencytestortrainingcourseconductedbytheDepartmentofInformation

andCommunicationsTechnology(DICT)onthefollowingcomputercourses:SystemsAnalysisandDesign;ComputerProgramming;Java;MSAccess;andVisualBasic.

• ScientificandTechnologicalSpecialist(STS)Eligibility–pursuanttoPDNo.997 Conferred on S&T Specialist who has at least a bachelor’s degree in areas enumerated in Section 1 of the

Rules and Regulations Implementing the Provisions of PD 997 (Revised 2009) and who meets any of the followingadditionalrequirements:- Atleastthree(3)yearsofcontinuousexperienceinresearchand/orteachinginpertinentfieldwhichmay

includespecializedtraininginresearch,orteachingexperienceatthecollegelevelinone’smajorfieldorfieldofspecialization,orcompletionofapatentedinvention;or

- Hasearnedamaster’sordoctoratedegreeinanyofthefieldsofstudyenumeratedunderSection1of the Rules and Regulations Implementing the Provisions of PD 997 (Revised 2009) from a school recognizedbytheCommissiononHigherEducationatthetimeoffilingofapplication.

• VeteranPreferenceRating(VPR)Eligibility–pursuanttoEONo.132/790 GrantedtoPVAO*-certifiedWorldWarIIveteran,orhis/herspouse,oranyoneofhis/herchildrenwhofailed

and lacks no more than 10 points in either the Career Service Professional Examination, the Career Service SubProfessionalExamination,theFireOfficerExamination,orthePenologyOfficerExamination.

44

Note: For the STS eligibility, the CSCROs only receives applications, and releases the Certificate of Eligibility. Processing is done at the Department of Science and Technology.*Philippine Veterans Affairs Office

• Barangay Nutrition Scholar (BNS) Eligibility - pursuant to PD 1569 Grantedtoabarangay-basedvolunteerworkerwhomeetsthefollowingqualifications:

- Rendered at least two years of continuous and satisfactory nutrition services and other related activities such as community health, backyard food production, environmental sanitation, culture, mental feeding, andfamilyplanningtothebarangayascertifiedbythenutritionactionofficerandattestedbythedistrictcity nutrition program coordinator;

- Resident in the Barangay for at least six years, and can speak the dialect;- Completed at least high school education;- Completed the prescribed 10-day training course and 20-day practicum in the barangay;- Obtained a passing mark in the accomplishment of targets set in the action plan;- NameisincludedintheListofBNSissuedbytheNationalNutritionCouncil;and- Wasnotemployedin,anddidnotreceiveanyformofsalary/compensationfrom,thegovernmentduring

the service requirement.

• Barangay Health Worker (BHW) Eligibility – pursuant to RA No. 7883 GrantedtoaBarangayHealthWorkerwhomeetsthefollowingqualifications:

- AccreditedbytheBHWRegistrationandAccreditationCommitteeandtheLocalHealthBoard;- Completed at least two years of college education leading to a college degree;- Renderedatleastfiveyearsofvoluntary,continuous,activeandsatisfactoryserviceasanaccredited

BHW to the community;- Name is included in the Registry of Accredited BHWs issued by the Department of Health; and - Wasnotemployedin,anddidnotreceiveanyformofsalary/compensationfrom,thegovernmentduring


• BarangayOfficialEligibility(BOE)–pursuanttoRANo.7160 GrantedtoElectiveBarangayOfficials:PunongBarangay,regularSangguniangBarangayMembers,and

SangguniangKabataanChairpersonswhowereelectedinthe1982Electionsorthereafter;andtoAppointiveBarangayOfficials:BarangayTreasurersandBarangaySecretarieswhowereappointedbythedulyelectedpunongbarangay,whomeetthefollowingqualifications:- Completedthetermofofficespecifiedbytheprevailinglaw(forelectiveBarangayofficials)andhavefiled

application within the prescribed period;- CompletedthetermofofficecorrespondingtotheappointingPunongBarangay(forappointiveBarangay

officials)andhavefiledtheirapplicationwithintheprescribedperiod;- NameisincludedinthecorrespondingMasterListissuedbytheconcernedDepartmentoftheInterior

andLocalGovernmentOffice;and- Wasnotemployedin,anddidnotreceiveanyformofsalary/compensationfrom,thegovernmentduring


• Skill Eligibility – pursuant to CSC MC No. 11, s. 1996, as amended (Category II) Granted to incumbents of positions under Category II of CSC MC No. 11, s. 1996, as amended, who meet the

followingqualifications:- Temporary status of appointment; - Rendered service under temporary status for one year or at least 10 months; and

45

- Rendered Very Satisfactory actual work performance for the two rating periods during the one-year temporary appointment.

N.B.: Category II refers to positions listed under CSC MC No. 11, s. 1996, as amended, the required eligibility for which can be obtained by completing one year of very satisfactory actual work

performance under temporary status.

• Honor Graduate Eligibility (HGE)– pursuant to PD 907 (local schools)Grantedtoindividualswhomeetthefollowingqualifications:

- Graduatedsummacumlaude,magnacumlaude,orcumlaude,intheirBaccalaureate/Bachelor’sdegree, regardless of the number of years of completion;

- Graduated from school year 1972-1973, and thereafter; and- Withbaccalaureate/bachelor’sdegreerecognizedbytheCommissiononHigherEducation(forthosewho

graduatedfromprivateHigherEducationInstitutions),orwithbaccalaureate/bachelor’sdegreeincludedinthecharter(forthosewhograduatedfromstate/localuniversities/colleges).

• Sanggunian Member Eligibility (SME) – pursuant to RA 10156 GrantedtothefollowingSanggunianMembers(SM):

a. SangguniangBayan-thevicemayor,aspresidingofficerandtheregularSanggunianmembers;b. SangguniangPanlunsod-thevicemayor,aspresidingofficeandtheregularSanggunianmembers;andc. SangguniangPanlalawigan-thevicegoverner,aspresidingofficer,andtheregularSanggunianmembers.

AboveSMmustmeetthefollowingqualifications:a. ForSME(firstlevel):

- Served as Sanggunian Member for an aggregate period of six (6) years; and completed at least 72 unitsleadingtoabaccalaureate/bachelor’sdegree.

b. ForSME(secondlevel):- Served as Sanggunian Member for an aggregate period of nine (9) years; and completed a

baccalaureate/bachelor’sdegree.c. NameisincludedinthecorrespondingMasterListissuedbytheconcernedDILGOffice.d. Musthavefiledtheirapplicationwithintheprescriptiveperiod.

• Foreign School Honor Graduate Eligibility (FSHGE) – pursuant to CSC Resolution No. 1302714 Granted to Filipino citizens who graduated summa cum laude, magna cum laude, cum laude, or its equivalent,

intheirbaccalaureatedegreefromschoolyear1972-1973andthereafter,inlegitimateprominent/reputableschool/college/universityinothercountriesasverifiedbytheDepartmentofForeignAffairs(DFA),throughthePhilippine Foreign Service Posts.

46

47

WhataretheRequirements:

GENERAL DOCUMENTARY REQUIREMENTS: (shall apply to all types of eligibility granted under special laws and CSC issuances) 1. ProperlyaccomplishedApplicationForm:

CS Form No. 101 - A (Dec. 2011)

CS Form No. 101 - C (Dec. 2011)

CS Form No. 101 - B (Dec. 2011)

CS Form No. 101 - D (Revised, Sept. 2013)

CS Form No. 101 - E (Revised, Feb. 2017)

CS Form No. 101 - H (Dec. 2011)

CS Form No. 101 - I (Dec. 2011)

CS Form No. 101 - G (Revised, Sept. 2013)

CSFormNo.101–J(Revised,Dec.2013)

CSFormNo.101-K(Dec.2013)

Electronic Data Processing Specialist Eligibility (EDPSE)

ScientificandTechnologicalSpecialistEligibility(STSE)

Veteran Preference Rating Eligibility (VPRE)

Honor Graduate Eligibility (HGE)

BarangayOfficialEligibility(BOE)

Barangay Health Worker Eligibility (BHWE)

Barangay Nutrition Scholar Eligibility (BNSE)

Skills Eligibilities - Category II

Sanggunian Member Eligibility (SME)

Foreign School Honor Graduate Eligibility (FSHGE)

Form TypeofEligibility

2. Three(3)piecesofidenticalI.D.pictureswiththefollowingspecifications:a. Passport size (4.5 cm x 3.5 cm or 1.8 inches x 1.4 inches);b. Colored with white background;c. Printed on good quality photo paper;d. Takenwithinthree(3)monthspriortofilingofapplication;e. Taken in full-face view directly facing the camera;f. Showing left and right ears;g. With neutral facial expression and both eyes open;h. In bare face (with no eyeglasses, colored contact lens or any accessories that may cover facial features;

facial features not computer-enhanced); i. In standard close-up shot (from shoulder level up with the head and face occupying at least 80% of the

picture and with the name tag positioned at approximately 1 inch or 2.54 cm below the chin); andj. WithHANDWRITTEN(notcomputergenerated)nametaglegiblyshowingSIGNATUREOVERPRINTED

FULLNAMEintheformat:FirstName,MiddleInitial,LastName,andExtensionName,ifany(e.g.PETERS.CRUZJR.).

3. OriginalandphotocopyofanyofthefollowingI.D.cards,whichmustbevalid(notexpireduponfilingofapplication), and contains the name, clear picture, date of birth and signature of applicant, and the name andsignatureoftheissuingagency’scurrenthead/authorizedrepresentative:

48

CurrentOffice/CompanyI.D.,GSISID,PhilHealthID(ATMType),SchoolID(mustbedulyvalidatedforthecurrentschoolyear),SSSI.D.,Voter’sI.D.,Passport,PRCLicense,PostalI.D.,BIRI.D.,Driver’sLicense,Barangay I.D. and Police Clearance (with picture).

N.B.: Any other I.D. card NOT included in the above list shall NOT be accepted. Alumni, association, membership, and health I.D.s, including ATM cards, shall NOT be accepted.

4. OriginalandphotocopyofBirthCertificateoftheapplicantauthenticated/issuedbythePhilippineStatisticsAuthority (PSA);

N.B.: In case where the PSA Birth Certificate is not legible, or the PSA has duly issued a negative certification of birth (PSA CRS Form No. 1) printed in PSA security form, the applicant shall, in addition, submit the original and photocopy of his/her PSA birth certificate authenticated/issued by

the Local Civil Registrar (LCR).

5. Forfemalemarriedapplicants,originalandphotocopyofMarriageCertificateauthenticated/issuedbythePSA; N.B.: In case where the PSA authenticaed Marriage Certificate is not legible, the applicant shall, in addition,

submit the original and photocopy of her Marriage Certificate authenticated/issued by the LCR. 6. CertificationofNoPendingCase/Non-ConvictionofAnyOffense(CSCSPELForm1,April2012);and

7. Iftheapplicationisfiledthrougharepresentative:a. Authorization letter or SPA executed by the applicant; and b. Original and photocopy of at least one (1) valid I.D. card of the representative, as listed under Item No. 3

above.

SPECIFICDOCUMENTARYREQUIREMENTS(Shallapplydependingonthetypeofeligibility)

1. ELECTRONIC DATA PROCESSING SPECIALIST (EDPS) ELIGIBILITY

A. ForTrainingCourse:1. OriginalandcertifiedcopyoftheCertificateofProficiencyissuedbytheDICTonthefollowing computercourses:SystemsAnalysisandDesign,ComputerProgramming,Java,MSAccess,orVisualBasic;2. OriginalandphotocopyoftheCertificateofCompletionissuedbytheDICT;and3. Original and photocopy of the Grade Slip issued by DICT.

B. ForProficiencyTest:1. OriginalandcertifiedcopyoftheCertificateofProficiencyissuedbytheDICTonthefollowing

computercourses: SystemsAnalysisandDesign,ComputerProgramming,Java,MSAccess,orVisualBasic;2. OriginalandphotocopyoftheNotificationSlipissuedbyDICT.

49

2. SCIENTIFIC AND TECHNOLOGICAL SPECIALIST (STS) ELIGIBILITY

A. Upon Filing of Application at the Department of Science and Technology (DOST) ThefollowingarethedocumentaryrequirementstobesubmitteduponfilingofapplicationattheDOST

CentralOffice,TaguigCity(throughthePD997Secretariat),orattheDOSTRegionalOffice:

1. Duly accomplished CS Form 101-C, Dec. 2011

2. Three (3) pieces of identical I.D. pictures (Refer to Item No. 2 of the General Documentary Requirementsforspecifications)

3. Assessment fee of P100.00 payable to DOST; and

4. Five(5)copieseachofthefollowingdocuments:a.Dulycertifiedstatementofdutiesandresponsibilitiesb. Original and photocopy of Transcript of Records (TOR) and diploma c. RecommendationfromheadofofficeorschoolontheapplicationforPD997eligibility,which

shallincludeastatementregardinghis/herassessmentoftheapplicant’sresearchorteachingproficiency

d. ListofS&Tsubjectstaught/beingtaughtandthedurationofteachingsaidsubjects,dulycertifiedbytheDeanoftheschool;and

e. Otherdocumentssuchas:- Publishedresearchpaper/technicalreportsforconcludedscientificresearch,orprogress

reports for researches still in progress. Thereportsmustbecertifiedastruecopybyauthoritiestowhomtheoriginalcopieswere

submitted. - Certificationofresearchproficiencyindicatingthetitleofscientificresearchproject/s

theapplicanthasparticipatedinandthedurationandnatureofparticipationand/orresponsibilitiesoftheapplicantintheresearchproject.

- Certificateofpatentedinvention,ifavailable.

B. UponClaimingofCertificateofEligibilityattheCivilServiceCommission ThefollowingarethedocumentaryrequirementstobesubmitteduponclaimingofCertificateofEligibility

attheCSC:

1. Original and photocopy of valid I.D. card (Refer to Item No. 3 of the General Documentary Requirements for the list of I.D. cards accepted)

2. OriginalandphotocopyofBirthCertificateoftheapplicantauthenticated/issuedbythePSA[Note:IncasethePSABirthCertificateisnotlegible,orthePSAhasdulyissuedaNegativeCertificationofBirth (NSO CRS Form No. 1) printed in PSA security form, the applicant shall, in addition, submit the originalandphotocopyofhis/herBirthCertificateauthenticated/issuedbytheLocalCivilRegistrar.]

50

3. Forfemalemarriedapplicants,originalandphotocopyofMarriageCertificateauthenticated/issuedbythePSA(Note:IncasethePSAauthenticatedMarriageCertificateisnotlegible,theapplicantshall,inaddition,submittheoriginalandphotocopyofherMarriageCertificateauthenticated/issuedbytheLocalCivilRegistrar.)

4. CertificationofNoPendingCase/Non-ConvictionofAnyOffense(CSCSPELForm1,April2012).

3. VETERAN PREFERENCE RATING (VPR) ELIGIBILITY

a) OriginalandphotocopyofBirthCertificate(PSAorLCRauthenticated)oftheVeteran;b) OriginalandphotocopyofMarriageContract(PSAorLCRauthenticated)oftheVeteran;c) AffidavitofWaivertobeexecutedbytheveteranonlyifstillalive;orJointAffidavitofWaiverbythe

veteran’ssurvivingspouseandotherchildren,iftheveteranisdeceasedandoneofhis/herchildrenisavailing of the grant;

d) OriginalandphotocopyofDeathCertificate(PSAorLCRauthenticated)oftheveteran,ifdeceased; N.B.TherequirementforDeathCertificatealsoincludesthatoftheveteran’sspouseand/oranychild,if deceased.)e) OriginalandphotocopyofMarriageContract(PSAorLCRauthenticated)oftheApplicant(iftheapplicant

is either the spouse, or a female married child of the veteran)f) Original and photocopy of the Report of Rating in the CS examination where the VPR shall be applied; andg) VerificationSlipoftheapplicant’sexaminationresult/ratingissuedbyCSC-IRMO/CSCRegionalOffice

concerned

OtherRequirements:- Original/Authenticatedcopyandphotocopyofthefollowing(iftheapplicant’snamehasbeen

changed,orhasdiscrepancywiththenameoftheveteran):• Order/Resolution/DecisionissuedbytheCSCortheCourtonthecorrectionofnameofthe

applicant; and• Affidavit/sused/presentedtosupporttheCSC/CourtOrderonthecorrectionofnameofthe

applicant (may be executed by the applicant, or other disinterested parties); and- Other documents as may be deemed necessary upon evaluation of the VPR application.

4. BARANGAY NUTRITION SCHOLAR (BNS) ELIGIBILITY

a) Diploma or authentic evidence of completion of high school courseb) Certificationofresidencyinthebarangayforatleastsix(6)years,andcanspeakthedialectc) Certificationofcompletionoftheprescribed10-daytrainingcourseand20-daypracticuminthebarangay

where applicant is assignedd) Certificationthattheapplicanthasobtainedapassingmarkintheaccomplishmentoftargetssetinthe

action plane) Copies of monthly accomplishment report (NNC Form 5) for the last two years authenticated by the

nutritionactionofficer

f) Copies of BNS performance evaluation sheets for the last two years authenticated by the nutrition action officerforservicesrenderedfromJan.1,1981

g) Certificationofatleasttwo-yearcontinuousandsatisfactoryserviceasBNSbythenutritionactionofficerand attested by the district city nutrition program coordinator

h) Copies of Memorandum of Agreement or contract of service as BNS for the last two years i) NotarizedAffidavitstatingthattheBNSwasnotemployedinthegovernmentduringhis/herservice

requirement,andthathe/shedidnotreceiveanyformofsalary/compensation,excepthonorarium,duringhis/herservicerequirement

*For purposes of the requirement for Notarized Affidavit, the phrase “was not employed in the government” shall mean that the BNS has not been issued any appointment, whether permanent, temporary, substitute, co-terminous, contractual, or casual, and that he/she has not received any salary/compensation derived from any government agency plantilla payroll, during his/her service requirement

j) Original/Authenticatedanddry-sealedListofBNSissuedbytheNationalNutritionCouncil(agencytoagency concern; to be submitted by NNC to CSCRO)

5. BARANGAYHEALTHWORKER(BHW)ELIGIBILITY

a) Schoolcertificateortranscriptofrecord[applicantmusthavecompletedatleasttwo(2)yearsofcollegeeducationleadingtoacollegedegree]

b) CertificateofAccreditationissuedandsignedbythechairmanorauthorizedofficialoftheBarangayHealthWorkerRegistrationandAccreditationCommitteeandoftheLocalHealthBoard(theCertificateofAccreditationmusthavebeenissuedonorbeforethestartofthefive-yearvoluntaryservice)

c) Certificationofatleastfive(5)yearsofcontinuousandsatisfactoryserviceasanaccreditedBHWissuedbytheLocalHealthBoard

d) NotarizedAffidavitstatingthattheBHWwasnotemployedinthegovernmentduringhis/herservicerequirement,andthathe/shedidnotreceiveanyformofsalary/compensation,excepthonorarium,duringhis/herservicerequirement

*For purposes of the requirement for Notarized Affidavit, the phrase “was not employed in the government” shall mean that the BHW has not been issued any appointment, whether permanent, temporary, substitute, co-terminous, contractual, or casual, and that he/she has not received any salary/compensation derived from any government agency plantilla payroll, during his/her service requirement

e) Authenticated/CertifiedcopyofAnnualAccomplishmentReportsf) Original/Authenticatedanddry-sealedRegistryofAccreditedBHWissuedbytheDepartmentofHealth

(agency to agency concern; to be submitted by DOH to CSCRO)

6. BARANGAY OFFICIAL ELIGIBILITY (BOE)

a) CertificationfromauthorizedDILGofficialatthemunicipal,city,provincialorregionalleveloftheservicesrenderedbythebarangayofficial,usingtheprescribedCSC-ERPOForm1a(February2017),forelectivebarangayofficials,orCSC-ERPOForm1b(April2012)forappointivebarangayofficials.

b) CertificationfromtheBarangayChairmanontheservicesrenderedbythebarangayofficial

51

c) Dulysignedoath-takingcertificateorotherproofsofhavingbeendulyelectedorappointedsuchaselection returns and appointment paper

d) NotarizedAffidavitstatingthatthebarangayofficialwasnotemployedinthegovernmentduringhis/hertermofoffice,orservicerequirement,andthathe/shedidnotreceiveanyformofsalary/compensation,excepthonorariumforholdingapositioninanex-officiocapacity,duringhis/hertermofofficeorservicerequirement

*For purposes of the requirement for Notarized Affidavit, the phrase “was not employed in the government” shall mean that the Barangay Official has not been issued any appointment, whether permanent, temporary, substitute, co-terminous, contractual, or casual, and that he/she has not received any salary/compensation derived from any government agency plantilla payroll, during his/her term of office, or service requirement

e) Forappointivebarangayofficials(BarangaySecretary&BarangayTreasurer),notarizedAffidavitstatingthattheappointivebarangayofficialisnotrelateduptothe4thdegreeofconsanguinity,orofaffinity,tothe appointing Punong Barangay

f) Original/Authenticatedanddry-sealedMasterListofElected/AppointedBarangayOfficialsissuedbytheDILG(agencytoagencyconcern;tobesubmittedbyDILGtoCSCRO)

g) OtherdocumentsasmaybedeemednecessarybytheCSCRegionalOfficeinverifyingauthenticityofinformationsuppliedbythebarangayofficial

7. SKILLELIGIBILITY(CategoryII)

a) OriginalandphotocopyofAppointmentPaperoftheapplicant,specificallyindicatingthestatusofappointmentas“Temporary”(NOTE:Nostatusofappointmentotherthan“Temporary”shallbeconsidered for the grant of eligibility under Category II)

b) Certification(usingtheprescribedCSC-ERPOCat.IIFormNo.1,RevisedOct.2009)fromtheagencyhead/highestHRMOthattheappointeeobtainedatleastVerySatisfactoryratingforthetworatingperiods during the one-year temporary appointment

c) StatementofActualDutiesandResponsibilities(usingtheprescribedCSC-ERPOCat.IIFormNo.2,Jan.2011) of the applicant executed by the applicant’s immediate supervisor

d) Authenticatedcopyoftheapplicant’sPerformanceRatingForm,dulyconfirmedbytheagency’sPerformance Evaluation and Review Committee (PERC), for the two rating periods covered by the one-year temporary appointment

8. HONOR GRADUATE ELIGIBILITY (HGE)

a) Original and photocopy of Transcript of Record (TOR) of the applicant;b) Certificationfromtheuniversity/collegethattheapplicantgraduatedsummacumlaude,magnacum

laude, or cum laude. (ThiscertificationisseparatefromandontopoftheTranscriptofRecord);andc) ListofHonorGraduatescertifiedandsubmittedbytheSchoolRegistrartotheCSC(agencytoagency

concern).

52

9. SANGGUNIAN MEMBER ELIGIBILITY (SME)

a) Forapplicantwhoisabaccalaureate/bachelor’sdegreeholder,original/authenticatedandphotocopyofTranscript of Records;

b) ForSanggunianMemberFirstLevelEligibilityapplicantwhoisnotabaccalaureate/bachelor’sdegreeholder,certificationonthenumberofunitsearnedandthebaccalaureate/bachelor’sdegreebeing/haspursueddulysignedbyauthorizedofficial/registraroftheuniversity/college;

c) Original/AuthenticatedMasterListofqualifiedSanggunianMembersissuedbytheDILG(agencytoagency concern);

d) ForSanggunianMembersnotincludedintheDILGMasterList,CertificationofservicesrenderedbytheSanggunianMemberdulysignedbyauthorizedDILGofficialattheregionallevelwherehe/shehasservedas Sanggunian Member (Use CSC SME Form 1, March 2013); and

e) Other documents as may be deemed necessary by the CSC in verifying authenticity of information supplied by the applicant.

10. FOREIGN SCHOOL HONOR GRADUATE ELIGIBILITY (FSHGE)

a) TranscriptofRecordcertifiedastruecopybytheforeignschool(withEnglishtranslationasapplicable)anddulyauthenticatedbyaPhilippineForeignServicePostwithjurisdictionovertheforeignschool;

b) Certificationonthehonorsreceivedandbaccalaureatedegreeearned,dulysignedbytheauthorizedofficial/registraroftheforeignschool/college/universitybearingthesealofthecollege/university,anddulyauthenticatedbyaPhilippineForeignServicePost.TheCertificationmuststate/indicatetheequivalentLatinhonorincasesofhonorswithname/titledifferentfromtheLatinhonorssummacumlaude,magnacumlaude,orcumlaude.(ThiscertificationisnottheDiplomaandisseparatefromtheTranscript of Record);

c) CertificationfromtheCommissiononHigherEducation(CHED)onthecomparability/equivalencyofthecourse/degreetakenabroadwithacourse/degreeearnedinthePhilippinesdulysignedbytheauthorizedCHEDofficial,affixedwithCHEDofficialdry-seal,andprintedonCHEDofficialletterhead(agencytoagency); and

d) CertificationfromtheDepartmentofForeignAffairs(DFA)onthestatusofoperationoftheforeignschooldulysignedbyauthorizedDFAofficial,affixedwithDFAofficialdry-seal,andprintedonDFAofficialletterhead (agency to agency).

Duration: 1 hour

53

1

2

3

File duly accomplished form and documentary requirements at the CSC RegionalOfficethrutheExamination Services Division (ESD)

Pay the evaluation fee* at the CSC Cashier

Return to ESD and present O.R. and application form to the attendingActionOfficer

Require the applicant to pay the evaluation fee at the Cashier

Process payment and issueOfficialReceipt

Receive the O.R. and process the application form

Check if the name of the applicant is included in the corresponding master list provided by the agency concerned, including the consistency of all of the applicant’s data indicated therein, affixinitialsanddateopposite the applicant’s data entry

Fill out the jurat, if applicable

1 minute

1 minute

18 minutes

1st Processor

Cashier

1st Processor

Appropriate Application

Form

CSCOfficialReceipt





STAGE1:EvaluationofApplication

P200.00

*The evaluaton fee shall be paid by the applicant upon filing of application.

54

HowtoAvailoftheService:The grant of eligibility under special laws and CSC issuances involves two (2) stages – EvaluationofApplication,andProcessingofCertificateofEligibility.


Circumstances)

4

7 minutes

1 minute

Applicant/Client ActionOfficerStepPerson in Charge Fees Form

Accomplish the “Action Taken” portion on the applicationform,filltheeligibility data on space provided as applicable, andaffixsignatureoverprinted name and date on space provided for 1st Processor

Review the application and documentary requirements,affixinitials on the masterlist, makefinalevaluationon validity of the application’s approval, andaffixsignatureover printed name and date on space provided for 2nd Processor on application form

Give the duly evaluated and approved application form and instruct the client to pay the processing fee at the Cashier

CSCOfficialReceipt

1st Processor;Cashier

55


Circumstances)

Pay the processing fee* at the Cashier

P300.00

5

6

7

Return to ESD and present OR and application form to the attendingActionOfficer

Review the draft CoE (particularlyastohis/her name and date and placeofbirth)andaffixsignature on the draft CoE and signature over printed name and the date on the “Checked by” portion

Pastepictureandaffixsignature on appropriate spaces on the security form

Step Applicant/Client ActionOfficerPerson in Charge Fees Form*

Receive the OR and process the application form

Print the CoE draft on paper

Stamp the draft CoE with “Checked by” and present the same to the applicant for review Print the CoE on security form

Check proper and accurate printing of the CoE on security form and endorse the same, together with the rest of the documents, to the Directors for signature

Review the documents, and sign CoE

Record the application data on the correspondingLogbook,and prepare the receiving photocopies of the CoE

1st Processor;

Cashier

1st Processor

2nd Processor

Directors/Authorized Signatory

1st Processor

56

12 minutes

5 minutes

2 minutes

8 minutes

STAGE2:ProcessingofCertificateofEligibility(CoE)


Circumstances)

*The processing fee shall be paid by the applicant upon approval of application.

Security Form

57

Step Applicant/Client ActionOfficerPerson in Charge Fees Form*

8 Release the fully accomplished original CoE to the applicant, together with the original ORs and the application receipt stub and accomplish appropriate portion in the receiving copies

Receive the original CoE and ORs and sign the receiving copies and the Logbook

1st Processor5 minutes


Circumstances)

END OF TRANSACTION

Note:ApplicationFormisavailableFREEOFCHARGEatanyCSCoffice,ormaybedownloadedfromtheCSCwebsitewww.csc.gov.ph

58



Person in Charge Fees

Inform the client to wait forhis/hernametobecalled.

Verify identity of the client by comparing the valid ID and the picture presented with the picture and signature appearing on the Picture Seat Plan accomplished during the exam.

After evaluation, ask the client to indicate the serial number of CoE and sign the copy of the Register of Eligibles.

1 minute

15 minutes

1 minute

ESD Personnel

ESD Personnel

1

2

Fill-out the Client Logbook.

Present valid I.D. and picture with complete nametag (preferably the picture used at the time of examination).


None

ISSUANCE OF CERTIFICATE OF ELIGIBILITY (CAREER SERVICE EXAMINATION-PEN AND PAPER TEST)


WhomayavailoftheService:ThosewhopasstheCSProfessionalandSubprofessionalExaminationsandwillclaimthecertificateforthefirsttime

WhataretheBasicRequirements:1. Valid I.D.2. Two (2) pieces picture with complete nametag (preferably the picture used at the time of examination)




Circumstances)




PhotocopyCertificateofEligibility together with the valid I.D.

Ask the client to sign the photocopy of the CertificateofEligibilityas proof of receipt and affixtheofficialsealof CSC on the original copyoftheCertificate.Request client to accomplish E-6 form.

ReleasetheCertificateof Eligibility to the client Accept the accomplished E-6 Form.

5 minutes

7 minutes

1 minute

ESD Personnel

ESD Personnel

ESD Personnel

3

4

Paste picture on the CertificateofEligibilityandaffixsignatureonthespace provided for in the CertificateofEligibility.

ReceiveCertificateofEligibility.


END OF TRANSACTION

E-6Form(Profileof Eligibles)


Circumstances)

59



Person in Charge Fees

• Establish and validate the identity of the eligible

• Require applicant to pay card processing fee

3 minutes1 Present valid ID to the Examination Services Division (ESD)


Valid ID

ISSUANCE OF CSC ELIGIBILITY CARD

ScheduleofAvailabilityofService:Monday to Friday8:00a.m.to5:00p.m.

WhomayavailoftheService:1.ThosewhopassedtheCareerServiceProfessionalandSubprofessionalExamination(CSCCOMEX,Penand

paper test);2. Thosegrantedthefollowing:FireOfficerEligibility;PenologyOfficerEligibility;CareerForeignServiceOfficer

Eligibility; and Meat Inspector Eligibility; and3. ThosegrantedthefollowingspecialeligibilitiesunderspeciallawsandCSCissuances:HonorGraduate

Eligibiity;ScientificandTechnologicalSpecialistEligibility;ElectronicDataProcessingSpecialistEligibility;SanggunianMemberSecondLevelEligibility;SanggunianMemberFirstLevelEligibility;ForeignHonorGraduateEligibility;BarangayOfficialEligibility;BarangayHealthWorkerEligibility;BarangayNutritionScholarEligibility; Veteran’s Preference Rating Eligibility; and Skills Eligibility (Category II pursuant to CSC MC 11, s. 1998 as amended by CSC MC 10, s. 2013).

The eligile is required to appear in person at the CSC Regional Office concerned in claiming the card. Representatives shall not be allowed to claim the card on behalf of the eligible.

WhataretheBasicRequirements: Anyofthefollowingidentification(ID)cards,whichmustbevalid(notexpiredonthedateofclaiming):Driver’s

license;Passport;PRClicense;SSSID;GSISID(UMID);Voter’sID;BIRID(ATMtype/TINcardtypewithpicture;PhilHealthID(mustatleastcontaintheholder’sname,clearpicture,signatureandPhilHealthnumber);Company/OfficeID;SchoolID(validatedforthecurrrentschoolyear/semester/trimester);PoliceClearance(withpicture);Postal ID; Barangay ID; or NBI Clearance.




Circumstances)

60




Process payment and issueOfficialReceipt

• Require eligible to sign on the signature panel of the card

• Verify the signature• Return ID and other

items presented by the eligible

Release CSC Eligibility Card

Accomplish the Receipt form

Request eligible to accomplish Feedback form

3 minutes

5 minutes

1 minute

1 minute

2 minutes

Cashier

Releasing Officer

Releasing Officer

2

3

4

5

6

Pay the card processing fee

Present O.R. to Releasing Officer

Receive and accomplish the Receipt form

Accomplish Feedback form

P200


END OF TRANSACTION

OfficialReceipt

CSC Eligibility Card

Receipt form

Feedback form


Circumstances)

61

62

ISSUANCEOFCERTIFICATIONOFELIGIBILITY(WALK-IN,FORLOSTCERTIFICATE)


WhomayavailoftheService:1. ThosewholosttheirCertificateofEligibility(duetotyphoon,flood,fire,theft,etc.)2. ThosewhoarenotinpossessionoftheirCertificateofEligibility(didnotreceive/claimtheircertificate,submitted

COE to the agency, etc.)3. ThosewhowanttoreplacetheirCertificateofEligibility(old/torn/worn-outcertificate,requestforcorrectionof

personal information has been duly granted by the Commission, etc.)

WhataretheBasicRequirements:1.ProperlyaccomplishedEligibility/ExaminationRecordsRequestForm(ERRF)andDeclarationForm(DF)2.Onepiece1inchby1inchpicturewithfullnametagandsignatureaffixedpriortohavingthephotographtaken

• Signature must be on top of the printed name.•Photographshouldhavebeentakenwithinthree(3)monthspriortofilingofrequestforCertificationof

Eligibility.•Scanned,computer-generatedphoto/name/signaturewillnotbeaccepted.

3.Certificationfee: Php100.00percopy4. Two(2)validIdentification(ID)Cardsor Iftherequestingpartyworks/livesabroad:

1. Copy of Passport; and2.Copyofone(1)IdentificationCard (Note:ValidIDcontainsapplicant’sclearpicture,dateofbirth,signature,andsignatureoftheauthorizedheadofthe

issuingagencysuchasDriver’sLicense,SSSID,GSISID,PhilhealthID,currentCompany/OfficeID,currentSchoolID,Postal ID, BIR ID, Barangay ID, Voter’s ID, Valid Passport, or Police Clearance. Any ID not included in the list shall NOT be accepted.)

SpecialRequirement:1. PSA-Issued Marriage Contract for women who married after taking the examination

WhataretheAdditionalRequirementsifrequestisfiledthruarepresentative:1.AuthorizationLetterorSpecialPowerofAttorney(SPA);and2.One(1)validIdentificationCardoftherepresentative


Note: For verification of examinations conducted in 1985 and prior years, or eligibilities granted which need further verification, the process may take a longer duration and the client is advised accordingly.

dulyauthenticatedbythePhilippineEmbassyorConsularOffice

63

ESD personnel

ESD personnel

Director

Cashier

ESD personnel

Receive/reviewaccomplished ERRF and DF, and issue Order of Payment.

Process the request

Process payment and issueOfficialReceipt.

ReleasetheCertificationof Eligibility to client.

1

2

3

4

Fill-outEligibility/ExamRecords Request Form (ERRF).

Wait for the request to be processed.

Pay to the Cashier.

PresentORandaffixsignature on the release portion of the ERRF or filecopy.




ERRF (Revised 100312);

DF and Order of Payment

OfficialReceipt

Certificationof Eligibility


1 minute

56 minutes

1 minute

2 minutes

P100.00/copy

END OF TRANSACTION


Note:FormsareavailableattheCSCRegionalOfficeandCSCwebsitewww.csc.gov.ph. The 60-minute processing time is for one client being served at one time. The time is extended when there are two or more clients.


Circumstances)

AUTHENTICATIONOFCERTIFICATEOFELIGIBILITY(WALK-IN) ScheduleofAvailabilityofService:

Monday - Friday 8:00a.m.-5:00p.m.withoutnoonbreak

WhoMayAvailoftheService:Eligible/swhohaveoriginalcopy/iesofthecertificate/sofeligibilityorreport/sofratingintheirpossessionandwantit/theseauthenticated.

WhataretheBasicRequirements:1.ProperlyaccomplishedEligibility/ExamRecordsRequestForm(ERRF)2.OriginalCertificate/CertificationofEligibilityorReportofRating3.Certificationfee:Php50.00percopy4.Two(2)validIdentification(ID)Cards Iftherequestingpartyworks/livesabroad:


(Note:ValidIDcontainsapplicant’sclearpicture,dateofbirth,signature,andsignatureoftheauthorizedheadoftheissuingagencysuchasDriver’sLicense,SSSID,GSISID,PhilhealthID,currentCompany/OfficeID,currentSchoolID,Postal ID, BIR ID, Barangay ID, Voter’s ID, Valid Passport, or Police Clearance. Any ID not included in the list shall NOT be accepted.)

SpecialRequirement:1. PSA-Issued Marriage Contract for women who married after taking the examination

WhataretheAdditionalRequirementsifrequestisfiledthrougharepresentative:1. AuthorizationLetterorSpecialPowerofAttorney(SPA);and2.One(1)validIdentificationCardoftheRepresentative

Duration:60 minutes


dulyauthenticated/validatedbythePhilippineEmbassyorConsularOffice




Receive/reviewaccomplished ERRF; issue Order of Payment; and advise client to pay to the Cashier.

Fill-outEligibility/ExamRecords Request Form (ERRF).

1 1 minute ESD Personnel


ERRF (revised 100312);

and Order of Payment

64


Circumstances)

65




Process the request

Process payment and issueOfficialReceipt(OR)

Release the authenticated copy of the CoE or ROR to client

Wait for the request to be processed

Pay to the Cashier

Affixsignatureontherelease portion of the ERRForfilecopy

2

3

4

56 minutes

1 minute

2 minutes

ESD Personnel

Supervisor/Senior Human

Resource Specialist

Cashier

ESD Personnel


END OF TRANSACTION

P50.00/copy

OfficialReceipt

Authenticated copy

Note:FormisavailableattheCSCRegionalOfficeandCSCwebsitewww.csc.gov.ph. The 60-minute processing time is for one client being served at one time. The time is extended when there are two or more clients.


Circumstances)

66

ISSUANCEOFCERTIFICATEOFNOPENDINGADMINISTRATIVECASE(WALK-IN/BYMAIL) ScheduleofAvailabilityofService:

Monday - Friday 8:00a.m.-5:00p.m.withoutnoonbreak


WhataretheRequirements:1. AccomplishedCustomerInformationSheet(CIS)andRequestforCertificateofNoPendingAdministrativeCase

Form;2. CertifiedphotocopyofvalidIDoftherequestingparty.Ifrequestisthrougharepresentative,authorizationletter

and valid ID of the representative.3. Proofofpaymentofcertificationfee(exceptifthepurposeisforCOMPULSORYRETIREMENTorforcandidatesof

HONOR AWARDS PROGRAM)

Duration: 20 minutes HowtoAvailoftheService:




END OF TRANSACTION

1

2

3

Submit accomplished Customer Information Sheet (CIS) and request form.

Pay to the Cashier.

Present receipt and request form and get the Certificate.

Assess the request form.

Issue charge slip and advise client to pay to the Cashier while request is being processed.

Process payment and issue OR.

ReleasetheCertificate.

10 minutes

1 minute

4 minutes

5 minutes

ActionOfficer

Cashier

ActionOfficer

P100.00


CIS and Request forCertificationof No Pending Administrative

Case Form


Circumstances)

67

ISSUANCEOFCERTIFIEDCOPIESOFDOCUMENTS(APPOINTMENTS,SERVICECARDS/RECORDS,CSCISSUANCESANDRESOLUTIONS) ScheduleofAvailabilityofService:Monday - Friday 8:00a.m.-5:00p.m.withoutnoonbreak WhoMayAvailoftheService:

ThefollowingmaybeallowedaccesstoCSCrecords:1) Anyrequestingpartyasitpertainstohis/herpersonalrecords;2) TheHeadoftheAgency,thePersonnelOfficerortheAdministrativeOfficeroftheAgencytowhichthe

employee concerned belongs;3) Courtsandadministrativebodiesexercisingquasi-judicialand/orinvestigativefunctionsbymeansofthe

compulsory process of subpoena duces tecum, inaidofinvestigationand/orthedeterminationorresolutionof pending cases; and

4) Suchotherofficialsorentitiesdulyauthorizedbycompetentauthorities. WhataretheRequirements:

1) Accomplished Personnel Records Request Form (PRRF); 2)One(1)valididentification(ID)card;and3) Iftherequestisfiledthrougharepresentative,anAuthorizationLetterorSpecialPowerofAttorney(SPA)and

one (1) valid ID of the representative. 4) Ifarequestingpartyclaimstobesurvivingspouse/heir,aCertificateofDeathshallberequired.

Duration: 25 minutes HowtoAvailoftheService:




1

2

Accomplished Personnel Records Request Form.

Wait while the requested documents are being retrieved.

Receive and review the accomplished form.

Retrieve the requested records, issue order of payment, and advise client to pay corresponding fee if records are available.

If records are not available, inform the client that requested records are not available.

2 minutes

19 minutes

Action Officer

Action Officer


PRRF


Circumstances)

68




While the client pays the corresponding fee, the requested records arebeingphotocopied/reproduced

Record O.R. Number.

Releasecertifiedphotocopy of requested documents/recordstoclient.

2 minutes

2 minutes


Appointment:P30.00;

ServiceCard/Record:P40.00;

CSCIssuances/Resolutions:P10.00/page


3

4

Pay to the Cashier.

PresentOfficialReceipt

Receive the documents requested.

END OF TRANSACTION

OfficialReceipt

Certifiedcopyof document

Note:FormsareavailableattheCSCRegionalOfficeandCSCwebsitewww.csc.gov.ph. The 25-minute processing time is for one client being served at one time. The time is extended when there are two or more clients.

Cashier

Action Officer

Action Officer


Circumstances)

69

FILING OF PLEADINGS


WhoMayAvailoftheService:Anypersonmayfileanadministrativecomplaintagainstanynon-presidentialappointeeinthegovernment

WhataretheRequirements:Filing of Cases Complaint 1. Must be in writing and subscribed and sworn to by the complainant;2. Mustcontainthefollowing:

a. Full name and address of the complainant;b. Fullnameandaddressofthepersoncomplainedofaswellashis/herpositionandofficeofemployment;c. Narration of the relevant and materials facts which shows the acts or omissions allegedly committed by the

civil servant;d. Certifiedtruecopiesofdocumentaryevidenceandaffidavitsofwitnesses,ifany;ande. Certificate/StatementofNon-ForumShoppingdulynotarizedbyacommissionedNotaryPublic

Filing of AppealsInvalidated/DisapprovedAppointments:appointingauthorityorappointee1.AppealMemorandum,togetherwiththecertifiedtruecopyofthedecision,resolutionororderappealedfrom,and

certifiedcopiesofthedocumentsorevidence(3copies);2. Proof of Service of a copy of the appeal memorandum to the appointing authority; 3. Proof of payment of the appeal fee; and 4.Statement/CertificateofNon-ForumShoppingdulynotarizedbyacommissionedNotaryPublic

Protest:qualifiednext-in-rankofficial/employee1.AppealMemorandum,togetherwiththecertifiedtruecopyofthedecision,resolutionororderappealedfrom,and

certifiedcopiesofthedocumentsorevidence(i.e.appointmentandPersonalDataSheets,andotherpertinentdocuments);

2. Proof of service of a copy of the appeal memorandum to the appointing authority;3. Proof of payment of the appeal fee; and4. Statement/CertificateofNon-ForumShoppingdulynotarizedbyacommissionedNotaryPublic

RecallofApproval/ValidationofAppointment:anypersonormotu propio by the CSCReassignment:personreassignedtoanotherunit/divisionDropping from the rolls:partyadverselyaffectedbytheOrderofdroppingfromtherolls1. AppealMemorandum(PetitionforRecall),togetherwiththecertifiedtruecopyofthedecision,resolutionororder

appealedfrom,andcertifiedcopiesofthedocumentsorevidence;2. Proof of service of a copy of the appeal memorandum to the appointing authority;

70


Filing of Cases/Appeals

Filing of Motions for Reconsideration

None1

2

File the motion for reconsideration at the LegalServicesDivision.

Receive the motion for reconsideration.


3 minutes

2 minutes

LSDActionOfficer




END OF TRANSACTION


*Filing fee for Complaints is temporarily suspended Per OM No. 92, s. 2012

1

2

3

4

Filethecomplaint/appealalong with the requirements atLegalServicesDivisionfor evaluation.

Pay to the cashier.

Return to the receiving counter and present O.R.

Receive the receiving copy ofthecomplaint/appeal.

Reviewthecomplaint/appeal and other documents, if any, and require the client to pay the filingfee.

Process payment and issue OfficialReceipt(O.R.).

Receivethecomplaint/appeal.


5 minutes

2 minutes

2 minutes

1 minute

LSDActionOfficer

Cashier

LSDActionOfficer

LSDActionOfficer

P500.00*



Circumstances)


Circumstances)

3. Proof of payment of the appeal fee; and4. Statement/CertificateofNon-ForumShoppingdulynotarizedbyacommissionedNotaryPublic

Filing of Motions for Reconsideration (Disciplinary and Non-Disciplinary Cases) Duly signed Motion for Reconsideration.

Duration:FilingofCases/Appeals–10minutes Filing of Motions for Reconsideration - 5 minutes

71

COUNSELING/RESPONSETOQUERIES/ASSISTANCEONCIVILSERVICEMATTERS(WALK-IN)


WhoMayAvailoftheService: General Public

WhataretheRequirements: None

Duration: 5 minutes


Assigned Action Officer

Provide reply to simple queries.

For complex queries or concerns, request client tofill-outAksyon Para sa Taumbayan Form and advisehim/herthatthematter will be referred to appropriateoffice.

1 Accomplish and submit Customer Information Sheet.




5 minutes Aksyon Agad Para sa

Taumbayan Forms:

Form 1 - For commenda-

tionForm 2 - For request for Assistance

Form 3 -For complaintForm 4 - For suggestion

END OF TRANSACTION


Response Time (Under Normal

Circumstances)

SAMPLE

FEEDBACK FORM(Pananaw o Puna)

Please let us know how we have served you. You may use this form for compliments, complaints, or suggestions. Simply check the corresponding box.(Ipaalam po ninyo sa amin kung paano namin kayo napaglingkuran. Maaaring gamitin ito para sa papuri, reklamo, o mungkahi. Mangyaring I-tsek lamang ang kahong naaayon.)

Compliment Complaint SuggeStion (Papuri) (Reklamo) (Mungkahi)

Person(s)/Unit/Office Concerned or Involved: _______________________________________________________________________________________(Mga) tao/pangkat/tanggapan na may kinalaman sa papuri, reklamo, o mungkahi)

Facts or Details Surrounding the Incident:(Kaganapan o detalyeng bumabalot sa pangyayari)

(Please use additional sheet/s if necessary)(Mangyaring gumamit ng karagdagang papel kung kinakailangan)

Recommendation(s)/Suggestion(s)/Desired Action from our Office(Rekomendasyon/Mungkahi/Nais na aksiyon mula sa aming tanggapan)

(Please use additional sheet/s if necessary)(Mangyaring gumamit ng karagdagang papel kung kinakailangan)

Name [optional]: ______________________________________________ Office/Agency: ______________________________________(Pangalan) (Tanggapan/Ahensya)

Address: _______________________________________________________________________________________________________(Tirahan)

Contact Number(s) (if any): _____________________________________ E-mail Address (if any) _______________________________(Telepono)

Signature: ___________________________________________________ Date: _____________________________________________(Lagda) (Petsa)

72

CENTRAL OFFICE DIRECTORY

The Commission

Chairperson Alicia dela Rosa-BalaDirector IV Carlo D. Bala:[email protected] [email protected]((02) 931-7913; (02) 931-8187;

(02) 931-7997

Commissioner Robert S. Martinez:[email protected] [email protected]((02) 931-7996; (02) 931-8026;

(02) 931-4145

Commissioner Leopoldo Roberto W. Valderosa Jr.:[email protected]((02) 931-7943

(02) 931-7967

OFFICE OF THE ASSISTANT COMMISSIONER Asst. Commissioner Ariel G. Ronquillo:[email protected] [email protected]((02) 932-3781

(02) 931-8016

OFFICE OF THE ASSISTANT COMMISSIONER FOR SPECIAL CONCERNSAsst. Commissioner David E. Cabanag Jr.:[email protected] ( (02) 932-2606; (02) 932-2710

(telefax)

OFFICE OF THE EXECUTIVE DIRECTOR Executive Director IV Arthur Luis P. Florentin:[email protected]((02) 931-7971; (02) 931-4143

COMMISSION SECRETARIAT ANDLIAISON OFFICEDirector IV Dolores B. BonifacioDirector III Prisco S. Rivera, Jr.:[email protected]( (02) 951-4627; (02) 931-7947 (telefax)

CIVIL SERVICE INSTITUTEExecutive Director IV Arthur Luis P. FlorentinDirector III Lucina Flor B. RamosDirector III Maricar T. Aquino: [email protected] ( (02) 931-4182; (02) 931-8019 (telefax)

EXAMINATION, RECRUITMENT AND PLACEMENT OFFICEDirector IV Fernando M. PorioDirector III Lorelei Q. Cabatu: [email protected]; [email protected]( (02) 951-2578; (02) 931-8163; (02) 931-4138 (telefax)

INTEGRATED RECORDS MANAGEMENT OFFICEDirector IV Maria Leticia G. ReynaDirector III Ettesa Corazon C. Taroy: [email protected]( (02) 951-4628; (02) 932-2293; (02) 931-7981 (telefax)

INTERNAL AUDIT SERVICEDirector IV Carlos A. EvangelistaDirector III Elnora B. Gotis: [email protected]( 951-2645; 931-4135 (telefax)

OFFICE FOR FINANCIAL AND ASSETS MANAGEMENTDirector IV Cecilia C. Dela FuenteDirector III Nerissa B. Canguilan : [email protected]( (02) 931-7990; (02) 931-7984; (02) 931-8029 (telefax)

OFFICE FOR LEGAL AFFAIRSAsst. Commissioner Ariel G. RonquilloDirector IV Alma F. ForondaDirector III Ariel V. Villanueva: [email protected]((02) 932-3781; (02) 951-2630; (02) 951-2625; (02) 931-8016 (telefax)

OFFICE FOR HUMAN RESOURCE MANAGEMENT AND DEVELOPMENTDirector IV Editha M. Dela PeñaDirector III Noreen Boots Gocon-Gragasin: [email protected]( (02) 932-0181; (02) 951-2639; (02) 951-2637 (telefax)

OFFICE FOR STRATEGY MANAGEMENT Director IV Helene Grace T. RamosDirector III Lida C. Ayon: [email protected]( (02) 932-0236; (02) 932-3939; (02) 931-7931 (telefax)

HUMAN RESOURCE POLICIES AND STANDARDS OFFICEDirector IV Azucena P. EsletaDirector III Jennifer L. Timbol: [email protected]( (02) 951-4629; (02) 931-4144 (telefax)

HUMAN RESOURCE RELATIONS OFFICEDirector IV Alan F. AlegriaDirector III Rafael R. Marco:[email protected]( (02) 931-8039; (02) 931-4149 (telefax)

PUBLIC ASSISTANCE AND INFORMATION OFFICEDirector IV Maria Luisa Salonga-AgamataDirector III Ma. Theresa C. Fernandez( (02) 931-7993; (02) 932-0381; (02) 932-0179 (telefax): [email protected]

73

CSC REGIONAL OFFICE NO.1 Acting Director IV Hedy Jose B. LardizabalOIC Director III Violeta Nipal-Mendoza+ Quezon Avenue, San Fernando City, 2500 La Union( (072) 700-5639; (072) 205-0081

(072) 700-5626 : [email protected]; [email protected]

CSC REGIONAL OFFICE NO. II Acting Director III Marites M. Lappay+ San Gabriel, Tuguegarao, 3500 Cagayan( (078) 844-3605; (078) 844-5352

(078) 396-1321: [email protected]; [email protected]

CSC REGIONAL OFFICE NO. IIIDirector IV Nelson G. SarmientoDirector III Carlos P. Rabang + Diosdado Macapagal Government Center

Maimpis, City of San Fernando 2000 Pampanga ( (045) 455-3242;

(045) 455-3241: [email protected] [email protected]

CSC REGIONAL OFFICE NO. IVDirector IV Karin Litz P. ZernaDirector III Alexis P. Tabino Director III Fernando O. Mendoza+ 139 Panay Ave. Barangay South

Triangle, 1103 Quezon City ( (02) 927-1830; (02) 920-9987; (02) 927-1809: [email protected]

CSC REGIONAL OFFICE NO. VDirector IV Cecilia R. Nieto Director III Daisy P. Bragais+ Rawis, Legazpi City ( (052) 482-0699; (052) 482-0314

(052) 482-0695: [email protected]; [email protected]; [email protected]

CSC REGIONAL OFFICE NO. VIDirector IV Rodolfo B. EncajonadoActing Director III Cherry G. Dela Cruz+ No. 7 Oñate Street, Manduriao 5000 Iloilo City ( (033) 321-2668 to 69;

(033) 321-1253 (ARTA related concerns): [email protected]; [email protected]

CSC REGIONAL OFFICE NO. VIIDirector IV Editha D. Luzano Acting Director III Ariel B. Bacatan + Sudlon, Lahug, 6000 Cebu City ( (032) 414-7676; (032) 414-7488

(032) 253-9050: [email protected] CSC REGIONAL OFFICE NO. VIII Director IV Victoria F. EsberDirector III Rowin P. Riños + Government Center, Palo, 6501 Leyte ( (053) 323-2962; (053) 323-2857

(053) 323-2967: [email protected] CSC REGIONAL OFFICE NO. IX Acting Director IV Alvin R. Araneta Acting Director III Cynthia J. Rivera-Florendo+Cabatangan, 7000 Zamboanga City ( (062) 955-1643; (062) 955-5946

(062) 955-2765; (062) 955-1642:[email protected]; [email protected]; [email protected]

CSC REGIONAL OFFICE NO. X Director IV Adams D. TorresDirector III Noemi Rabe-Torres + Vamenta Blvd. Carmen, 9000 Cagayan de Oro City ( (088) 858-7563 : [email protected]; [email protected]; [email protected]

CSC REGIONAL OFFICE NO. XIDirector IV Annabelle B. Rosell Director III Cyril-Nathan SM. Eamiguel+ Ecoland Drive, Matina, 8000 Davao City

( (082) 299-1727; (082) 299-1724; (082) 299-1725

(082) 299-3118 : [email protected]; [email protected]

CSC REGIONAL OFFICE NO. XIIDirector IV Grace R. Belgado-Saqueton Director III Venus D. Ondoy+ Gov. Gutierrez Avenue 9600 Cotabato City ( (064) 552-1911; (064) 552-1383 (064) 552-1118): [email protected]; [email protected]

CSC CORDILLERA ADMINISTRATIVE REGION Director IV Marilyn E. TaldoDirector III Cornelia M. Rillera+ No. 116 Wagner Road, Military Cut Off, 2600 Baguio City( (074) 443-5981; (074) 442-0367; (074) 443-0366: [email protected]; [email protected]

CSC CARAGADirector IV Resurreccion P. PueyoDirector III Winston L. Plaza+ Doongan Road, 8600 Butuan City ( (085) 342-6089

(085) 815-3370 +63918-5134278 (Txt CSCCaraga): [email protected]; [email protected]; [email protected] CSC AUTONOMOUS REGION IN MUSLIM MINDANAO Acting Director IV Maribel S. AlejoActing Director III Dominador E. Gonzales Jr.+ ARMM Complex, 9600 Cotabato City ( (064) 552-0512; (064) 552-0327

(064) 552-1855 0995-5813182 (Text CSCARMM): [email protected]; [email protected]

74

REGIONAL OFFICES

CSC NATIONAL CAPITAL REGION Director IV Judith D. Chicano Director III Maria Victoria M. SalazarDirector III Katherine Limare-Delmoro+ No. 25 Kaliraya St., Brgy. Doña Josefa, Quezon City ( (02) 740-8412; (02) 749-0980; (02) 781-5864; (02) 781-5886; (02) 741-6097 : ncr.csc.gov.ph; [email protected]; [email protected] Director II May Antonette D. Arriola Civil Service Commission-National Capital RegionField Operations and Strategy Implementation Center (FOSIC)+No. 25 Kaliraya St., Brgy. Doña Josefa, 1113 Quezon City((02) 740-8412 loc. 209; (02) 381-7681; (02) 494-3984:[email protected]

CSC NCR - Field Offices

BUREAU OF INTERNAL REVENUEBureau of Internal RevenueDangerous Drugs BoardNational Power CorporationNational Telecommunication Commission - CONational Telecommunication Commission – NCRNational Transmission CorporationNational Council on Disability AffairsOccupational Safety & Health CenterOffice of the OmbudsmanPhilippine Atmospheric, Geophysical & Astronomical Services

AdministrationPhilippine Drug Enforcement AgencyPhilippine Science High SchoolPhilippine Children’s Medical CenterPublic Private Partnership Center of the PhilippinesPower Sector Assets and Liabilities Management

Director II Cecilia C. Villafuerte CSC Field Office - BIR+Rm. 210, BIR Bldg., Agham Road Diliman, Quezon City ((02) 929-5568; (02) 929-7515 : [email protected]

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COMMISSION ON AUDITCareer Executive Service BoardCommission on AuditDepartment of Social Welfare and DevelopmentHouse of Representatives Electoral TribunalInter-Country Adoption BoardSenate Electoral Tribunal

Director II Cecilia C. VillafuerteCSC Field Office - COA+2/F COA Bldg., Commonwealth Avenue, Quezon City((02) 932-7136:[email protected]

HORHouse of Representatives

Director II Cecilia C. VillafuerteCSC Field Office - HORBasement, South Wing, House of Representatives, +Constitution Hills, Quezon City((02) 932-6221:[email protected]

BANGKO SENTRAL NG PILIPINASBangko Sentral ng PilipinasBureau of Local Government FinanceBureau of Plant IndustryBureau of the TreasuryCentral Board of Assessment AppealsCultural Center of the PhilippinesDepartment of FinanceDepartment of Labor and Employment – CODepartment of Labor and Employment – NCRInstitute for Labor StudiesInsurance CommissionIntramuros AdministrationLand Bank of the PhilippinesMaritime Industry AuthorityNational Archives of the PhilippinesNational Conciliation and Mediation BoardNational Historical Commission of the PhilippinesNational Parks Development CommitteeNational Wages and Productivity CommissionOverseas Workers Welfare Administration

FIELD OFFICESNATIONAL CAPITAL REGION

Philippine Charity Sweepstakes OfficePhilippine Sports CommissionDesign Center of the Philippines (formerly PDDCP)The National Library of the PhilippinesTourism Promotions Board (formerly PCBC)

Office of the Field DirectorCSC Field Office - BSP +Rm. 605 EDPC Bldg., BSP Complex, F. B. Harrison St., Roxas Blvd., Manila ((02) 708-7347:[email protected]; [email protected]

DEVELOPMENT BANK OF THE PHILIPPINESAl-Amanah Islamic Investment Bank of the PhilippinesAurora Pacific Economic Zone AuthorityBases Conversion Development AuthorityBoard of InvestmentsCagayan Economic Zone AuthorityCredit Information CorporationConstruction Industry Authority of the PhilippinesConstruction Manpower Development FoundationDepartment of EnergyDepartment of Tourism - CO & NCRDepartment of Trade and Industry – CODepartment of Trade and Industry – NCRDevelopment Bank of the PhilippinesEmployees Compensation CommissionFilm Development Council of the PhilippinesGames and Amusement BoardGovernance Commission for GOCC (GCG)Home Development Mutual FundHome Guaranty CorporationHousing & Urban Development Coordinating Council (HUDCC)Intellectual Property OfficeNational Development CompanyNational Home Mortgage Finance CorporationNational Livelihood Development CorporationNational Mapping and Resource Information AuthorityNational Police Commission – COOffice of the Solicitor GeneralPhilippine Deposit Insurance CorporationPhilippine Institute for Development StudiesPhilippine International Trading CorporationPhilippine Merchant Marine AcademyPhilippine National Oil CompanyPhilippine Racing CommissionPhilippine Reclamation AuthorityPhilippine Retirement AuthorityPrivatization Management Office

Small Business Corporation (formerly SBGFC)Trade and Investment Development Corp of the Philippines

(PhilExim)Tourism Infrastructure and Enterprise Zone Authority

Director II Henry B. PeliñoCSC Field Office - DBP+4/F DBP Bldg., Gil Puyat Ave., cor Makati Avenue, Makati City((02) 818-9511 loc. 3404

(02) 812-6371:[email protected]

MAKATICGO-MandaluyongCGO-PasigCGO-MakatiCommission on PopulationDepartment of Education – CODivision of City Schools – MandaluyongDivision of City Schools - MakatiDivision of City Schools – PasigLand Transportation Office – NCRMetropolitan Manila Development AuthorityPhilippine Health Insurance CorporationRizal Technological UniversityNational Center for Mental Health

Director II Henry B. PeliñoCSC Field Office - Makati+7/F Building 2, Makati City Hall, Poblacion, Makati City(870-1794:[email protected]

DEPARTMENT OF FOREIGN AFFAIRSCenter for International Trade Exposition and MissionCGO - Pasay CityCommission on AppointmentsCommission on Filipino OverseasDepartment of Foreign AffairsDivision of City Schools - Pasay CityForeign Service InstituteGovernment Service Insurance SystemLight Rail Transit AuthorityOffice of the Vice-PresidentPhilippine Economic Zone AuthorityPhilippine Trade Training CenterSenate of the PhilippinesUNESCO National Commission of the Philippines

76

Director II Laura D. MangorangcaCSC Field Office - DFA+3/F DFA Bldg., Roxas Blvd., Pasay City((02) 834-3381; (02) 834-4809


DEPARTMENT OF THE INTERIOR AND LOCAL GOVERNMENTBureau of Fire Protection - NHQBureau of Fire Protection – NCRBureau of Jail Management & Penology – NHQBureau of Jail Management & Penology - NCRDepartment of the Interior & Local Government - CODepartment of the Interior & Local Government – NCRLocal Government AcademyNational Police Commission – NCRPhilippine Public Safety College

Director II Claudia A. TanCSC Field Office - DILG+23/F DILG-NAPOLCOM Center Bldg., EDSA cor. Quezon Avenue, Quezon City((02) 929-9622; (02) 925-9113:[email protected]

SOCIAL SECURITY SYSTEMLand Registration AuthorityLand Transportation Franchising and Regulatory Board - COLand Transportation Franchising and Regulatory Board – NCRLand Transportation OfficeLung Center of the PhilippinesNational Commission on Muslim FilipinosNational Electrification AdministrationNational Irrigation AdministrationNational Kidney & Transplant InstituteNational Security CouncilNational Water Resources BoardOffice of the Government Corporate CounselParole & Probation Administration – COParole & Probation Administration – NCRPhilippine Crop Insurance CorporationPhilippine Heart CenterPhilippine National Volunteer Service Coordinating AgencyPublic Attorney’s Office - CO & NCRSocial Security SystemTariff CommissionNational Intelligence Coordinating Agency

Director II Claudia A. TanCSC Field Office - SSS+10/F SSS Bldg., East Avenue, Diliman, Quezon City((02) 924-7826; (02) 920-6401 loc. 5959:[email protected]

DEPARTMENT OF THE NATIONAL DEFENSEAFP General HeadquartersAFP Medical CenterAFP Philippine Air ForceAFP Philippine ArmyAFP Philippine Military AcademyAFP Philippine NavyAgricultural Credit Policy CouncilCGO - San JuanDepartment of National DefenseDepartment of TransportationDevelopment Academy of the PhilippinesDivision of City Schools - San JuanEnergy Regulatory CommissionMetro Rail Transit IIINational Defense College of the PhilippinesNational Economic and Development AuthorityOffice for Civil DefenseOffice for Transportation SecurityOffice of the Presidential Adviser on the Peace ProcessPhilippine Competition CommissionPhilippine Coast Guard – CivilianPhilippine Overseas Employment AdministrationPhilippine Veterans Affairs OfficePresidential Commission on Good GovernmentSecurities and Exchange CommissionThe Government ArsenalToll Regulatory BoardVeterans Memorial Medical Center

Director II Lucila C. PagdangananCSC Field Office - DND+Camp Gen. Aguinaldo, Boni Serrano St., Quezon City((02) 982-5673; (02) 982-5600 loc. 5673:[email protected]

DEPARTMENT OF HEALTHAmang Rodriguez Memorial Medical CenterCenter for Health Development (DOH-NCR)Department of Health – CODr. Jose Fabella Memorial HospitalEast Avenue Medical CenterJose N. Rodriguez Memorial HospitalJose R. Reyes Memorial Medical Center

77

78

Las Piñas General Hospital and Satellite Trauma CenterNational Children’s HospitalPhilippine Institute for Traditional & Alternative HealthcarePhilippine Orthopedic CenterQuirino Memorial Medical CenterRizal Medical CenterSan Lazaro HospitalSan Lorenzo Ruiz Women’s HospitalTondo Medical CenterValenzuela Medical Center

Director II Fe P. LacabaCSC Field Office - DOH+G/F Building 12, San Lazaro Compound, Rizal Avenue, Sta. Cruz, Manila((02) 781-4329; (02) 651-7800 loc. 2252:[email protected]

CALOOCAN CITY GOVERNMENTCGO – CaloocanCGO - MalabonCGO – NavotasCGO – ValenzuelaDivision of City Schools - Caloocan CityDivision of City Schools – MalabonDivision of City Schools - NavotasDivision of City Schools - Valenzuela CityPhilippine National Railways

Director II Fe P. Lacaba CSC Field Office - Caloocan City Government+3/F Caloocan City Hall, A. Mabini St., Caloocan City((02) 288-8811 to 14 loc. 2257


DEPARTMENT OF SCIENCE AND TECHNOLOGYBureau of CorrectionsCGO – TaguigDepartment of Science & Technology – CODepartment of Science & Technology – NCRDivision of City Schools - Taguig & PaterosFood & Nutrition Research InstituteForest Products Research and Development InstituteIndustrial Technology Development InstituteMetal Industry Research and Development CenterMunicipal Government of PaterosNational Academy of Science and TechnologyNational Nutrition CouncilNational Research Council of the Philippines

Philippine Council for Agriculture, Aquatic and Natural Resources Research and Development

Philippine Council for Health Research & DevelopmentPhilippine Council for Industry, Energy and Emerging Technology

Research and DevelopmentPNP NCRPOPNP Special Action Force (SAF)Philippine Textile Research InstituteScience & Technology Information InstituteScience Education InstituteTechnology Application & Promotion Institute

Director II Dick N. EchavezCSC Field Office - DOST+4/F Philippine Textile Research Institute Building PITRI Compound, Gen. Santos Avenue, Bicutan, Taguig City((02) 837-2071 loc. 2278/2279:[email protected]

DEPARTMENT OF PUBLIC WORKS AND HIGHWAYSBureau of CustomsBureau of QuarantineCommission on Elections – COCommission on Elections – NCRDepartment of Public Works and Highways – CODepartment of Public Works and Highways – NCRDepartment of Public Works and Highways - Road BoardLands Management BureauNational Tax Research CenterPhilippine Normal University Philippine Ports AuthorityTechnological University of the Philippines

Director II Evelyn N. Enrique-Viernes CSC Field Office - DPWH+Mezzanine Floor, DPWH Bldg., Bonifacio Drive, Port Area

Manila((02) 304-3292; (02) 304-3549


MANILABureau of ImmigrationCGO – ManilaCourt of AppealsCourt of Tax AppealsDepartment of JusticeDivision of City Schools – ManilaNational Bureau of InvestigationPamantasan ng Lungsod ng Maynila

Philippine Postal Corporation - COSandiganbayanSupreme Court of the PhilippinesNational Museum

Director II Eva F. OlmedilloCSC Field Office - Manila +Lions Drive, Arroceros St., Ermita, Manila((02) 310-5289:[email protected]

OFFICE OF THE PRESIDENTBureau of Communications ServicesClimate Change CommissionCommission on the Filipino LanguageCooperative Development AuthorityCouncil for the Welfare of ChildrenDBM - Procurement ServiceDepartment of Budget and Management - CODepartment of Budget and Management – NCRDepartment of Social Welfare and Development - NCREulogio “Amang” Rodriguez Institute of Science & TechnologyMovie and TV Review and Classification BoardNational Anti-Poverty CommissionNational Commission for Culture and the ArtsNational Labor Relations CommissionNational Printing OfficeNational Tobacco AdministrationNational Youth CommissionNews and Information BureauOffice of the PresidentOptical Media BoardPasig River Rehabilitation CommissionPhilippine Commission on WomenPolytechnic University of the PhilippinesPresidential Broadcast Staff (RTVM)Presidential Commission for the Urban PoorNational Privacy CommissionPresidential Communications Operations OfficePresidential Legislative Liaison OfficePresidential Management StaffProfessional Regulation CommissionPhilippine Statistical Authority

Director II Noel V. Salumbides CSC Field Office - OP+Room 476 Mabini Bldg., Malacañang, Manila((02) 736-1032; )02) 735-6201 loc. 6382/6472:[email protected]

PHILIPPINE NATIONAL POLICEPhilippine National Police

Director II Velda E. Cornelio CSC Field Office - PNP+2/F DPRM Annex Bldg., Camp Crame, Quezon City((02) 723-0401 loc. 3662

(02) 723-0401 loc. 3662, 4431:[email protected]

QUEZON CITY GOVERNMENTCGO - Quezon CityDepartment of Education – NCRDivision of City Schools – QCHousing and Land Use Regulatory BoardNational Commission on Indigenous PeopleNational Housing AuthorityPhilippine Statistical Training Institute (formerly SRTI)

Director II Jocelyn Patrice L. DecoCSC Field Office - Quezon City Government+5/F Quezon City Hall, Elliptical Road, Diliman, Quezon City((02) 988-4242 loc. 8506

(02) 988-4242 loc. 8505:[email protected]

UNIVERSITY OF THE PHILIPPINESAdvanced Science & Technology InstituteCGO - MarikinaPamantasan ng Lungsod ng MarikinaCommission on Higher Education – COCommission on Higher Education-NCRCommission on Human RightsDivision of City Schools – MarikinaDepartment of Information and Communication TechnologyLocal Water Utilities AdministrationMarikina Polytechnic CollegeMetropolitan Waterworks & Sewerage System - Corporate OfficeMetropolitan Waterworks & Sewerage System - Regulatory OfficeNational Book Development BoardPhilippine Center for Economic DevelopmentPhilippine Institute of Volcanology and SeismologyPhilippine Nuclear Research InstituteUniversity of the Philippines - Diliman

Director II Jocelyn Patrice L. DecoCSC Field Office - UP+G/F NEC Bldg., UP Campus, Diliman, Quezon City((02) 981-8500 loc. 3022:[email protected]

79

DEPARTMENT OF AGRICULTUREAgricultural Training InstituteBureau of Agriculture and Fisheries Standards (formerly BAFPS)Bureau of Agricultural ResearchBureau of Animal IndustryBureau of Fisheries & Aquatic ResourcesBureau of Soils & Water ManagementDepartment of Agrarian ReformDepartment of AgriculturePhilippine Fiber Industry Development AuthorityNational Dairy AuthorityNational Food Authority - CO & NCRNational Meat Inspection ServiceOffice of Transportation CooperativesFertilizer & Pesticide AuthorityPhilippine Carabao CenterPhilippine Coconut Authority - CO & IV BPhilippine Council on Agriculture and FisheriesPhilippine Fisheries Development AuthorityPhilippine Rice Research InstitutePhilippine Sugar CorporationQuedan and Rural Credit Guarantee CorporationSugar Regulatory Administration

Director II Hans R. AlcantaraCSC Field Office - DA+G/F DA Bldg., Elliptical Road, Diliman, Quezon City((02) 920-1814; (02) 928-8741; (02) 928-8758

(02) 637-3451; (02) 920-4359:[email protected]

DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCESBureau of Broadcast ServicesDepartment of Environment and Natural Resources - CODepartment of Environment and Natural Resources – NCREcosystems Research and Development BureauEnvironmental Management Bureau – COEnvironmental Management Bureau - NCRForest Management BureauLaguna Lake Development AuthorityMines and Geosciences BureauNational Broadcasting Network (PTV-4)Natural Resources Development CorporationPhilippine Information AgencyBiodiversity Management Bureau (formerly Protected Areas &

Wildlife Bureau)

Director II Hans R. AlcantaraCSC Field Office - DENR+DENR Annex Bldg., Visayas Avenue, Diliman, Quezon City((02) 929-6626 loc. 2079


PHILSCACGO - Las PiñasCGO - MuntinlupaCGO - ParañaqueCivil Aeronautics BoardCivil Aviation Authority of the Philippines (formerly ATO)Division of City Schools - Las PiñasDivision of City Schools - MuntinlupaDivision of City Schools - ParañaqueDuty Free PhilippinesFood and Drugs AdministrationManila International Airport AuthorityPhilippine Aerospace Development CorporationPhilippine State College of AeronauticsPNP Aviation Security Group (AVSEGROUP)Research Institute for Tropical MedicineTechnical Education & Skills Development Authority - CO

Director II Roderick J. RomualdoCSC Field Office - PHILSCA+PHILSCA Main Campus, Villamor Air Base, Pasay City:[email protected]

Duty Free Philippines Corporation+Duty Free Philippines, 3/F EHA Building, Ninoy Aquino Ave.

Parañaque City((02) 552-4391

80

FIELD OFFICES

CSCRO 1 - Field Offices

Director II Cecilia R. BarengCSC Field Office - Ilocos Sur+Zone 5, Bantay, 2727 Ilocos Sur((077) 722-2380: [email protected]; [email protected]

Director II Nieves T. DuldulaoCSC Field Office - Ilocos Norte+No. 7 Giron St. Laoag City 2900 Ilocos Norte((077) 670-0357:[email protected]; [email protected]

Director II Violeta Nipal-MendozaCSC Field Office - La Union+Aguila Road, City of San Fernando, 2500 La Union((072) 700-5763:[email protected]; [email protected]

Director II Flordeliza C. BugtongCSC Field Office - Lingayen+Provincial Capitol Compound Lingayen, 2401 Pangasinan ((075) 529-9394:[email protected]; [email protected]

Director II Rogelio T. Del Rosario CSC Field Office - Urdaneta +Alexander St., Urdaneta City, 2428 Pangasinan((075) 204-0143:[email protected]; [email protected]


Acting Director II Jovy VT. Miguel CSC Field Office Cagayan - Batanes+Regional Government Center, Carig, Tuguegarao City((078) 396-0654:[email protected]; [email protected]

Director II Rewina D. ArugayCSC Field Office - Isabela+Alibagu, Ilagan, Isabela ((078) 323-0575:[email protected]; [email protected]; [email protected]

Director II Ma. Noemi S. BustamanteCSC Field Office Nueva Vizcaya+Quirino Capitol Site, Bayombong,

Nueva Vizcaya((078) 392-0270:ro02.fo_quirinonuevaviscaya@csc.

gov.ph; [email protected]; [email protected]

Supervising PS Francis P. AcostaCSC Field Office - Quirino+Quirino State University Campus,

Diffun, Quirino((078) 694-7060:[email protected].

ph; [email protected]


Director II Eleanor M. PradoCSC Field Office - Aurora+Barangay Buhangin, Baler 3200 Aurora:[email protected]; [email protected]

Director II Edgardo C. Cruz CSC Field Office - Bataan +Provincial Capitol Compound, Balanga City, 2100 Bataan ((047) 791-4707:[email protected]; [email protected]

Director II Emily R. Reyes CSC Field Office - Bulacan+Provincial Capitol Compound, City of Malolos, 3000 Bulacan((044) 791-4940 :[email protected]; [email protected]

Director II Edgar M. Martinez CSC Field Office - Nueva Ecija+Old Provincial Capitol Compound Cabanatuan City, 3100 Nueva Ecija ((044) 463-4666 :[email protected]; [email protected]

Director II Dulce J. CochonCSC Field Office - Pampanga +Provincial Capitol Compound, Sto. Niño City of San Fernando 2000 Pampanga ((045) 961-3741; (045) 966-0126:[email protected]; [email protected]

Director II Marilou Y. Valerio CSC Field Office - Tarlac+Romulo Blvd., San Vicente, 2300 Tarlac City ((045) 982-0455:[email protected]; [email protected]

Director II Maria Cristina R. Gonzales CSC Field Office - Zambales+Palanginan, Iba, 2201 Zambales((047) 307-2447:[email protected]; [email protected]

81


Director II Allan Poe M. CarmonaCSC Field Office - Batangas +Provincial Capitol Compound, 4200 Batangas City((043) 425-4326; (043) 726-2894:[email protected]; [email protected]

Director II Maria Theresa R. Poblador+#108 LTO Compound, Palico IV, Imus,

Cavite 4103((046) 471-9288:[email protected]

CSC Field Office - Cavite +Provincial Capitol Compound, Trece Martires City, 4109 Cavite((046) 471-9288 (Imus)((046) 419-2534 (Trece Martires City) : [email protected]; [email protected]

Director II Charity F. ArevaloCSC Field Office - Laguna + Provincial Capitol Compound, Sta. Cruz, 4009 Laguna((049) 501-3324:[email protected]; [email protected]

Director II Nancy B. AsiloCSC Field Office - Marinduque+Provincial Government Compound, Boac, 4900 Marinduque((042) 332-2539 :[email protected]; [email protected]

Director II Lilybeth L. Majomot+Provincial Capitol Compound, Brgy. Payompom, Mamburao,

Occidental Mindoro 5106:[email protected]

CSC Field Office - Occidental Mindoro+Hidalgo Street, Brgy. 7, San Jose 5100 Occidental Mindoro ((043) 711-7957:[email protected]; [email protected]

Director II Josephine R. Altura CSC Field Office - Oriental Mindoro +Provincial Capitol Compound, 5200 Calapan City((043) 441-6032:[email protected]; [email protected]

Director II Marissa C. BarbaCSC Field Office - Palawan+SPS Gonverment Center, Bancao-

Bancao, 5300 Puerto Princesa City((048) 434-6344 :[email protected]; [email protected]

Director II Jacinto C. Mateo III CSC Field Office - Quezon +Provincial Capitol Compound, Lucena City, 1103 Quezon((042) 797-0923:[email protected]; [email protected]

Director II Nel Sherwin A. CarnetesCSC Field Office - Rizal+4/F General Services Office (GSO) Bldg. Municipal Government of Cainta

Compound, A. Bonifacio Avenue, Barangay Sto. Domingo

1800 Cainta, Rizal ((02) 696-2596; (02) 535-5171 :[email protected]; [email protected]

Director II Seymour R. PajaresCSC Field Office - Romblon +4/F Romblon Provincial Capitol Bldg., Capaclan, Romblon, 5500 Romblon:[email protected]; [email protected]


Director II Arpon U. LuceroCSC Field Office - Albay+IBP Road, Bitano, Legazpi City 4500((052) 480-2332:[email protected]; [email protected]

Director II Rosalinni V. Moneda CSC Field Office - Camarines Norte+Daet, Camarines Norte 4600((054) 440-0695:[email protected]; [email protected]

Director II Jocelyn L. Marifosque CSC Field Office - Camarines Sur +Capitol Complex, Pili, 4418 Camarines Sur((054) 475-3429:[email protected]; [email protected]

Director II Ma. Dolores D. SaludCSC Field Office - Masbate+Masbate City, 5400 Masbate((056) 333-4141:[email protected]; [email protected]

Director II Andronico A. LanuzaCSC Field Office - Sorsogon+Flores Street, 4700 Sorsogon City((056) 421-5845: [email protected]; [email protected]

Director II Raymundo V. AtendidoCSC Field Office - Catanduanes+Virac, Catanduanes 4800:[email protected]; [email protected]


Director II Evelyn N. EjarCSC Field Office - Aklan+3/F Administration Building, College of

Administration Industrial Technology, Aklan State University, Roxas Ave. Ext.,

Kalibo, 5600 Aklan((036) 268-5797:[email protected]; [email protected]; [email protected]

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Director II Vizur-Ty C. Gaitano CSC Field Office - Antique+Sibalom, 5713 Antique((036) 543-8073:[email protected]; [email protected] [email protected]

Director II Radne B. JomuadCSC Field Office - Capiz+Capiz Provincial Capitol, 5800 Roxas City((036) 621-4989:[email protected]; [email protected] [email protected]

Director II Rufino G. LeonorasCSC Field Office - Guimaras+ Guimaras Provincial Capitol, Jordan, 5045 Guimaras: [email protected]; [email protected]; [email protected]

Acting Director II John Esar T. DavidCSC Field Office - Iloilo+Pepita Aquino Avenue, 5000 Iloilo City((033) 337-3337; (033) 509-0557:[email protected]; [email protected]; [email protected]

Director II Erna T. Elizan CSC Field Office - Negros Occidental+ Provincial Administrative Center,

Aguinaldo St., Bacolod City, 6100 Negros Occidental((034) 708-8184

cscnegrosoccidental.webs.com/:[email protected]; [email protected]; [email protected]


Director II Merlinda F. QuillanoCSC Field Office - Cebu North+5/F, CSC RO 7 Building Sudlon, Lahug

6000 Cebu City

((032) 414-0769: [email protected]

Director II Ma. Victoria R. GabudCSC Field Office - Cebu South+G/F, CSC RO 7 Building, Sudlon,

Lahug, 6000 Cebu City((032) 414-0839:[email protected]

Director II Elizabeth B. MateoCSC Field Office - Bohol+Circumferential Road, Dampas District,

6300 Tagbilaran City((035) 501-7046:[email protected]

Director II Gina A. CrucioCSC Field Office - Negros Oriental+Daro St., 6200 Dumaguete City((035) 420-5002:[email protected]

Director II Alice May S. ParconCSC Field Office - Siquijor+Old Capitol Building, Larena, 6226 Siquijor((035) 377-2080:[email protected]


Director III Rowin P. Riños (concurrent)CSC Field Office I

Director II Lysander G. NavalesCSC Field Office II+2/F Leyte Academic Center, Palo, 6501 Leyte((053) 323-4136:[email protected]; [email protected]

Director II Rey Albert B. UyCSC Field Office - Biliran+Capitol Grounds, Brgy. Calumpang,

Naval, 6543 Biliran((053) 500-9220:[email protected]; [email protected]

Director II Rey Albert B. Uy CSC Field Office - Western Leyte Satellite Office+Aunubing Street, New Ormoc City

Hall, 6541 Ormoc City((053) 560-8172 :[email protected]

Director II Ma. Natividad L. CostiboloCSC Field Office - Southern Leyte+Brgy. Asuncion Capitol Site, Maasin,

6600 Southern Leyte((053)570-9085:[email protected]; [email protected]

Director II Emmanuel L. FuentesCSC Field Office - Samar +Arteche Boulevard, Catbalogan City,

6700 Western Samar((055) 543-9380:[email protected]; [email protected]

Director II Michael M. dela CruzCSC Field Office - Eastern Samar +Brgy. Alang-Alang, Borongan, 6800 Eastern Samar ((055) 560-9290:[email protected]; [email protected]

Director II Pharida Q. AureliaCSC Field Office - Northern Samar + UEP Town, Catarman, 6400 Northern Samar ( (055) 251-7288: [email protected]; [email protected]


Director II Faida Aisha A. Calapardo CSC Field Office - Zamboanga City +2/F BPI Bldg., Port Area, 7000 Zamboanga City((062) 993-2942:[email protected]; [email protected]

Director II Mario Jose T. CuntingCSC Field Office - Zamboanga Del Sur +Provincial Capitol Compound, 7016 Pagadian City((062) 215-3017:[email protected];

[email protected]

Director II Jerry N. MayormitaCSC Field Office - Zamboanga Del Norte+ZDN Sports Complex Tower, Estaka, 7100 Dipolog City((065) 212-3762: ro09.fo_zamboangadelnorte@csc.

gov.ph; [email protected]


Acting Director II Cosette Maglasang-MundoCSC Field Office - Misamis Oriental+2/F of CSCRO 10 Vamenta Blvd. Carmen, 9000 Cagayan de Oro City: [email protected]; [email protected]

Director II Abdulla M. Datu-Dacula CSC Field Office - Misamis Occidental+Provincial Capitol Compound, 7207 Oroquieta City 7207((088) 531-1280: ro10.fo_misamisoccidental@csc.


Director II Lourdes B. PelaezCSC Field Office - Bukidnon+San Victores St., Brgy. 9, Malaybalay

City, 8700 Bukidnon ((088) 813-2520: [email protected] [email protected]

Director II Alan B. BesarioCSC Field Office - Camiguin+CPSC Compound, Balbagon, Mambajao, 9100 Camiguin((088) 387-2100: [email protected]; [email protected]

Director II Alona B. CarumbaCSC Field Office - Lanao del Norte+DepEd City Division, Aguinaldo St., 9200 Iligan City((063) 221-4065: [email protected]; [email protected]


Director II Minda G. OstiqueCSC Field Office - Davao City+DPWH Compound, Guerrero St. Davao City( (082) 221-5551: [email protected]; [email protected]

Director II Richard T. Ortiz CSC Field Office - Davao del Sur+DPWH Compound Lapu-Lapu St., Digos City( (082) 553-4671: [email protected]; [email protected]

Director II Nelly L. Esperanza CSC Field Office - Davao del Norte+Government Center, Mankilam, Tagum City((084) 216-3674:[email protected]; [email protected]

Acting Director II Vicente D. Luna CSC Field Office - Compostela Valley+ Nabunturan, Compostela Valley

Province: [email protected]; [email protected]

Director II Ma. Cynthia P. AranasCSC Field Office - Davao Oriental+Dahican, Davao Oriental((087) 388-4681: [email protected]; [email protected]


Director III Venus D. Ondoy (Concurrent) CSC Field Office - Cotabato City+DPWH Cotabato City, DEO Compound, Ramon Rabago St. Motorpool, Access Road Cotabato City((064) 421-1915:[email protected] [email protected]

Director II Ma. Josefina G. BuenbrazoCSC Field Office - North Cotabato:Provincial Capitol, Amas, Kidapawan City((064) 572-8028:[email protected]; [email protected]

Director II Glenda I. Foronda-LasagaCSC Field Office - Sarangani+Provincial Capitol Compound,

Alabel, Sarangani Province((083) 508-2034:[email protected]; [email protected]

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Director II Teresita R. AntolinCSC Field Office - South Cotabato+Alunan Avenue, Koronadal City( (083) 228-1283: [email protected]; [email protected]

Director II Edna C. Nebrija-MahinayCSC Field Office - Sultan Kudarat+Old Capitol Compound Isulan, Sultan Kudarat((064) 201-4141: [email protected]; [email protected]

CSC CAR - Field Offices

Director II Perfecto B. CardenasCSC Field Office - Abra+Provincial Capitol Compound, Bangued, 2800 Abra:[email protected]; [email protected]

Director II Ruben U. WacasCSC Field Office - Apayao+Apayao Provincial Office, Luna, 3813 Apayao :[email protected]; [email protected]

Acting Director II George Manzano CSC Field Office - Baguio City + Jose Abad Santos Drive, Burnham

Park, 2600 Baguio City( (074) 424-2659: [email protected]; [email protected]

Director II Cornelia S. PadinayCSC Field Office - Benguet+BSU Cmpd. Km. 5, La Trinidad,

2601 Benguet( (074) 422-6208: [email protected]; [email protected]

Director II Allyson M. Locano CSC Field Office - Ifugao+Provincial Capitol, Lagawe, 3600 Ifugao: [email protected]; [email protected]

Director II Ruben U. WacasCSC Field Office - Kalinga+Government Center, Bulanao Tabuk City, 3800 Kalinga:[email protected]; [email protected]

Director II Allyson M. Locano CSC Field Office - Mt. Province+ Barangay Calutit, Bontoc, Mt. Province, 2616 : [email protected]; [email protected]

CSC CARAGA - Field Offices

Director II Christopher C. Mabale CSC Field Office - Agusan del Norte+ DepEd Butuan City Division Compound, Rosal Street, Butuan City( (085) 342-7071: rocaraga.fo_agusandelnorte@csc.


Director II Harold P. Pareja CSC Field Office - Agusan del Sur+Government D.O. Plaza Gov’t.

Center, Patin-ay, Agusan del Sur ( (085) 343-7309: [email protected].


Director II Meshach D. Dinhayan CSC Field Office - Surigao del Norte+ 2/F Surigao Integrated Bus Terminal Bldg. Brgy. Luna, Surigao City ((086) 826-8560 :rocaraga.fo_surigaodelnorte@csc.


Director II Ruth C. BenigaCSC Field Office - Surigao del Sur+ Capitol Hills, Telaje, Tandag City( (086) 211-3052: [email protected].


CSC ARMM - Field Offices

Director II Mary Grace Q. MissionCSC Field Office ARMM Line Agencies +ARMM Compound, 9600 Cotabato City((064) 552-0512:[email protected]; [email protected]

Director II Sandrah Arnica M. Usman CSC Field Office - Lanao del Sur +City Hall Building, Bangon Street, Marawi City 9700:[email protected]; [email protected]

OIC Dir II Gil D. Caburnay concurrentCSC Field Office - Sulu+Municipal Hall of Jolo, Jolo, 7400 Sulu:[email protected]; [email protected]; [email protected]

OIC Director II Gil D. CaburnayCSC Field Office - Basilan+Lamitan City, Lamitan, 7300 Basilan: [email protected]; [email protected]

Director II Shastri S. BuddinCSC Field Office - Tawi-tawi+Bongao, 7500 Tawi-Tawi( (068) 868-1543: [email protected]; [email protected]

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Director II Arnold V. JuloyaCSC Field Office - Maguindanao +Provincial Government Center Butuan, Maguindanao:[email protected].


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Date: _______________________ Time: _____________________

Client’s Name: _________________________________________ Contact Number: ________________________________________ Position/Designation: ____________________________________ Office Name & Address: __________________________________ ______________________________________________________ SEX: AGE GROUP: Male Below 18 31-40 51-60 Female 18-30 41-50 61 and above Purpose of Visit: Secure Records Examination/Eligibility Appointment Inquire on exam Authentication File application for exam Certification of Eligibility Inquire about special eligibility Service Record Conversion of eligibility Legal Service Other Services Appeal Extension of service Cert of No Pending Admin Case Purchase of publication/Photocopy Correction of personal data Research/Interview File case/complaint Request for assistance/follow-up File Motion for Recon CNA &Union registration/accreditation Legal Counseling __________________________ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Please help us improve our service by rating us. Thank you. 5- Outstanding 2- Unsatisfactory 4- Very Satisfactory 1- Poor 3- Satisfactory Comments/Suggestions: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

*Please put this form in the drop box. You may also send us your feedback through email address or text at

88

INTEGRATED RECORDS MANAGEMENT OFFICERECORDS CENTER AND ARCHIVES DIVISION

REQUEST FOR CSC ISSUANCES/RESOLUTIONS

DATE: ___________

REQUESTED BY:

NAME : _________________________________________ OFFICE : _________________________________________

PURPOSE: _______________________________________________ _______________________________________________

1. CSC MEMORANDUM CIRCULAR: YEAR: ____________ NO: __________ YEAR: ____________ NO: __________ YEAR: ____________ NO: __________ YEAR: ____________ NO: __________

2. CSC RESOLUTIONS: YEAR: ____________ NO: __________ YEAR: ____________ NO: __________ YEAR: ____________ NO: __________ YEAR: ____________ NO: __________

ACTION TAKEN BY RCAD:

FILING FEE MEMORANDUM CIRCULAR

______________ RESOLUTIONS ______________ TOTAL AMOUNT ______________ OFFICIAL RECEIPT NO. ______________

RECEIVED BY : ___________________________________

ATTENDED BY : ___________________________________

PRINT NAME & SIGNATURE

RCAD STAFF

89

Public Assistance and Complaints Desk Aksyon Agad Para sa TaumBayan

Date (Petsa) _____________________________

Name of Commending Party: ______________________________________________ Tel./Fax/Cellphone No. _____________________ (Pangalan ng Nagbibigay Papuri) (Telepono)

Office/Address: _________________________________________________________________________________________________ (Tanggapan/Lugar)

Residence Address: ______________________________________________________ E-mail Address: ___________________________ (Tirahan)

Name of Person Being Commended: ________________________________________________________________________________ (Pangalan ng Pinapupurihan)

Position/Office: _________________________________________________________________________________________________ (Posisyon/Tanggapan)

Reason for Commendation (Dahilan ng Papuri)*_______________________________________________________________________ ______________________________________________________________________________________________________________ *You may use the back page for additional information. (Maaaring gamitin ang likuran ng papel para sa karagdagang impormasyon.)

__________________________________ Signature (Lagda) PAIO Sept 2011

Form No. 1- COMMENDATION (Papuri)

Public Assistance and Complaints Desk Aksyon Agad Para sa TaumBayan

Date (Petsa) _____________________________

Name of Commending Party: ______________________________________________ Tel./Fax/Cellphone No. _____________________ (Pangalan ng Nagbibigay Papuri) (Telepono)

Office/Address: _________________________________________________________________________________________________ (Tanggapan/Lugar)

Residence Address: ______________________________________________________ E-mail Address: ___________________________ (Tirahan)

Name of Person Being Commended: ________________________________________________________________________________ (Pangalan ng Pinapupurihan)

Position/Office: _________________________________________________________________________________________________ (Posisyon/Tanggapan)

Reason for Commendation (Dahilan ng Papuri)*_______________________________________________________________________ ______________________________________________________________________________________________________________ *You may use the back page for additional information. (Maaaring gamitin ang likuran ng papel para sa karagdagang impormasyon.)


Form No. 1- COMMENDATION (Papuri)

Public Assistance and Information Office “Aksyon Agad Para sa TaumBayan”

Date (Petsa) ______________________________

Name of Requesting Party: ____________________________________ Tel./Fax/Cellphone No. _____________________ (Pangalan ng Humihingi ng Tulong) (Telepono)

Office/Address: _______________________________________________________________________________________ (Tanggapan/Lugar)

Residence Address: ___________________________________________ E-mail Address: ___________________________ (Tirahan)

Assistance Requested (Hinihinging Tulong)_________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________


Form No. 2- REQUEST for ASSISTANCE (Paghingi ng Tulong)


Date (Petsa) ______________________________

Name of Requesting Party: ____________________________________ Tel./Fax/Cellphone No. _____________________ (Pangalan ng Humihingi ng Tulong) (Telepono)



Assistance Requested (Hinihinging Tulong)_________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________


Form No. 2- REQUEST for ASSISTANCE (Paghingi ng Tulong)

90

CIVIL SERVICE COMMISSION

Public Assistance and Information Office“Aksyon Agad Para Sa Taumbayan”

Form No. 3 – COMPLAINT (Reklamo)

Date (Petsa) _____________________________________

Name of Complainant Party: ______________________________________________________________ Tel./Fax/Cellphone No. ______________________________(Pangalan ng Nagbibigay Reklamo) (Telepono)

Office/Address: _________________________________________________________________________________________________________________________(Tanggapan/Lugar)

Residence Address: _____________________________________________________________________ E-mail Address: ____________________________________(Tirahan)

Name of Person Being Complained:__________________________________________________________________________________________________________(Pangalan ng Inirereklamo)

Position/Office: __________________________________________________________________________________________________________________________(Posisyon/Tanggapan)

Reason for Complaint (Dahilan ng Pagrereklamo): ______________________________________________________________________________________________

______________________________________________________________________________________________________________________________________

*You may use the back page for additional information.(Maaaring gamitin ang likuran ng papel para sa karagdagang impormasyon.) ________________________________________ Signature (Lagda)


Date (Petsa) ______________________________

Name of Recommending Party: _________________________________ Tel./Fax/Cellphone No. _____________________ (Pangalan ng Nagrerekomenda) (Telepono)



Recommendation/Suggestion (Mungkahi/Suhestyon)*________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________*You may use the back page for additional information. (Maaaring gamitin ang likuran ng papel para sa karagdagang impormasyon.)


Form No. 4- RECOMMENDATION (Mungkahi)


Date (Petsa) ______________________________

Name of Recommending Party: _________________________________ Tel./Fax/Cellphone No. _____________________ (Pangalan ng Nagrerekomenda) (Telepono)



Recommendation/Suggestion (Mungkahi/Suhestyon)*________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________*You may use the back page for additional information. (Maaaring gamitin ang likuran ng papel para sa karagdagang impormasyon.)


Form No. 4- RECOMMENDATION (Mungkahi)