citizen’s charter -...
TRANSCRIPT
Republic of the Philippines
Autonomous Region in Muslim Mindanao
DEPARTMENT OF AGRICULTURE AND FISHERIES
CITIZEN’S CHARTER
i
Table of Contents
List of Forms ......................................................................................................................................... iii
Vision ........................................................................................................................................................ 1
Mission ..................................................................................................................................................... 1
Performance Pledge ........................................................................................................................... 1
Contact Information ............................................................................................................................ 2
Agribusiness and Marketing Assistance Division (AMAD) ................................................ 3
List of Frontline Services ............................................................................................................................. 3
Request for Marketing Linkages ....................................................................................................... 3
Regional Agriculture and Fisheries Information Division (RAFID) ................................. 6
List of Frontline Services ............................................................................................................................. 6
Access of Mini-library Services ........................................................................................................ 6
Request for Information, Education and Communication (IEC) materials ..................... 6
Crops Division ..................................................................................................................................... 10
Corn Sector ...................................................................................................................................................... 10
List of Frontline Services .......................................................................................................................... 10
Request for Training on Corn Production ................................................................................. 10
Rice Sector ....................................................................................................................................................... 10
List of Frontline Services .......................................................................................................................... 10
Request for Training on Rice Production .................................................................................. 10
Request for Seed Buffer-stocking for Rehabilitation ........................................................... 10 High Value Crops Development Program .......................................................................................... 10
List of Frontline Services .......................................................................................................................... 10
Request for Training on Fruits, Vegetables and Industrial Crops Production .......... 10
Livestock Division ............................................................................................................................. 19
List of Frontline Services .......................................................................................................................... 19
Request for Assistance on Animal Health Vaccination, Deworming, and Other
Veterinary Drugs ........................................................................................................................................... 19
Regulatory Division ........................................................................................................................... 22
List of Frontline Services .......................................................................................................................... 22
Request for Shipping Permit of Pet Dogs and Cats .............................................................. 22
Request for Shipping Permit of Fighting Cocks ..................................................................... 22
Research Division / Station and Facilities ............................................................................... 27
List of Frontline Services .......................................................................................................................... 27
Request for Soil Laboratory Analysis ......................................................................................... 27
Request for Trichogramma Cards ................................................................................................ 27
Request for Fecalysis Laboratory ................................................................................................. 27
Request for Organic Fertilizer / Vermicast ................................................................................ 27
ii
Request for Training Center Reservation .................................................................................. 27
Research Division / Station and Facilities: ............................................................................. 40
List of Frontline Services .......................................................................................................................... 40
Request for Basic Training Course on Seed Production and Seed Certification .... 40
Request for Accreditation for Seed Grower (Pre-requisite for Application for
Certification) .................................................................................................................................................... 40
Request for Seed Certification (Pre-requisite for Field Inspection) ............................... 40
Request for Seed Testing (Pre-requisite for Tagging) ......................................................... 40
Request for Tagging (Pre-requisite: Passed Standards of Seed Certification) ........ 40
Regional Agricultural Engineering Division ........................................................................... 62
List of Frontline Services .......................................................................................................................... 62
Request for Construction / Funding of Farm-to-Market Roads ....................................... 62
Request for Agricultural Mechanization and Post Harvest Facility/ Projects ............ 62
Request for the Construction / Funding of Small Scale Irrigation Projects ............... 62
Procedure of filing complaints/feedback ................................................................................. 68
Feedback and/or Complaints Form ....................................................................................................... 68
Redress Mechanism ......................................................................................................................... 70
Automatic Extension of Licenses, Permits and Authorities ............................................ 71
iii
List of Forms
Application for Accreditation as Seed Grower………….......…………..……………………...…....47
Application for Certification………....………………..……………………………………...…..........51
Registered Seed Tag ……………………………………..………………………….…………...…...52
Foundation Seed Tag………………...……...……………..…………………………...………......…53
Field Inspection and Certification Report (FIR)………………………………...…..........................56
1
Vision
A modernized smallholder agriculture and fisheries, a diversified rural economy that is dynamic,
technologically advance and internationally competitive. Its transformation is guided by the
sound practices of resource sustainability, the principles of social justice, and a strong private
sector participation.
Mission
To help and empower the farming and fishing communities and the private sector to produce
enough, accessible and affordable food for every Filipino and a decent income for all.
Performance Pledge
We, the officials and employees of the ARMM-DAFdo hereby pledge to:
S-erve efficiently, courteously, justly and with no impartiality from Mondays to Fridays starting
from 8:00aAM to 5:00PM.
E-nforce strict compliance with service standards as embodied under RA 4136 as the guiding
principles of RA 6713.
R-esponsive to the need of our clients as well as the transacting public.
V-alue every citizen's comments, suggestions and needs especially the poor, the
underprivileged and those with special needs such as the disabled and elderly.
I-nitiate immediate action in rendering technical support assistance to clienteles
C-ommittedto serve the public with integrity and dedication.
E-nsure the public with accurate information 20/7 access on DAF-ARMM regional policies,
programs, and activities through our hotline number (064)421-1234.
All these we pledge because you are our priority.
2
Contact Information
For inquiries, you may contact us at Public Assistance/Complaints Desk:
Postal Address
Department of Agriculture and Fisheries Autonomous Region in Muslim Mindanao ORG Compound, Cotabato City
Direct Line (064) 421-1234 or 421-1248
Fax Number (064) 421-1234 or 421-1248
Mobile 0915-2865953/0935-3055784
Email-Address [email protected]
3
Agribusiness and Marketing Assistance Division (AMAD)
List of Frontline Services
Request for Marketing Linkages
4
Frontline Service: Request for Marketing Linkages
Clients: Farmers, Fisher folks and Agri-Entrepreneur
Requirements:
Request letter
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00 PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00 PM
Fees: Free
Total Processing Time: 30 minutes
Actual conduct of market linkage: 2-5 days
How to avail of the service:
Step No Client Step Agency Action Responsible Office/
Position
Location of Office Maximum Duration of
Step
1 Register in the logbook Provide logbook for
record purposes
Agri-business and
Marketing Assistance
Division/ Technical Staff
AMAD Building, DAF-
ARMM, ORG
Compound, Cotabato
City
5 minutes
2 Submit request letter Receive request
letter
Forward to AMAD
Chief for
recommendation
10 minutes
Recommend
appropriate marketing
Agri-business and
Marketing Assistance
5 minutes
5
linkages Division/ Chief
Conduct marketing
linkages/ communicate
with buyers and farmer
producers
Agri-business and
Marketing Assistance
Division/ Technical Staff
2-3 days
3 Receive notice / participate in the
market linkage
Inform the client 10 minutes
6
Regional Agriculture and Fisheries Information Division
(RAFID)
List of Frontline Services
Access of Mini-library Services
Request for Information, Education and Communication (IEC) materials
7
Frontline Service: Access of Mini-library Services
Clients: Farmers, Students and Government Employees
Requirements:
Valid Identification Card
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00 PM Fees: None
Total Processing Time: 5 minutes
How to avail of the service:
Step No Client Step Agency Action Responsible Office/
Position
Location of Office Maximum Duration of
Step
1 Present identification card and
register in the logbook
Provide logbook for
record purposes
Regional Agriculture and
Fisheries Information
Division (RAFID ) / Staff
Annex Building, DAF-
ARMM, ORG
Compound, Cotabato
City
5 minutes
2 Conduct research Provide assistance Regional Agriculture and
Fisheries Information
Division (RAFID ) / Staff
Annex Building, DAF-
ARMM, ORG
Compound, Cotabato
City
8
Frontline Service: Request for Information, Education and Communication (IEC) Materials
Clients: Farmers, Students and Government Employees
Requirements:
Request letter
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00 PM Fees: None
Total Processing Time: 60 minutes
2 days and 40 minutes if out of town request
How to avail of the service:
Step No Client Step Agency Action Responsible Office/
Position
Location of Office Maximum Duration of
Step
1 Submit request letter specifying the
IEC needed
Receive the
request letter
Forward request
letter to the Division
Head for approval
Regional Agriculture
and Fisheries
Information Division
(RAFID) / Staff
Annex Building, DAF-
ARMM, ORG
Compound, Cotabato
City
10 minutes
Approve the request
Note: For disapproved
requests, return to client
with written explanation
RAFID Chief 10 minutes
9
2 Receive notification on the release of
the IEC materials
Check the
availability of the
materials needed
Notify client on the
release of the IEC
materials
Regional Agriculture
and Fisheries
Information Division
(RAFID) / Staff
10 minutes
Pack and attach
acknowledgement
receipt
20 minutes
(2 days if out of town
request)
3 Receive the IEC materials and sign
the acknowledgement receipt
Release the IEC
materials to the client
and request to sign the
acknowledgement
receipt
Regional Agriculture
and Fisheries
Information Division
(RAFID) / Staff
10 minutes
10
Crops Division
Corn Sector
List of Frontline Services
Request for Training on Corn Production
Rice Sector
List of Frontline Services
Request for Training on Rice Production
Request for Seed Buffer-stocking for Rehabilitation
High Value Crops Development Program
List of Frontline Services
Request for Training on Fruits, Vegetables and Industrial Crops Production
11
Frontline Service: Request for Training on Corn Production
Clients: Corn Farmers Cooperatives, Corn Cluster Organization
Requirements:
Project Proposal
Cooperative Resolution
Endorsement Letter from Municipal Agriculture Office and Provincial Agriculture Office
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00 PM
Fees: None
Total Processing Time: 3 days
Corn Production Training: 2 to 3 months
How to avail of the service:
Step No Client Step Agency/
LGU Action
Responsible Office/
Position
Location of Office Maximum Duration of
Step
1 Submit all requirements Receive and check
requirements
DAF-Corn Sector /
Corn Personnel
DAF-ARMM ORG
Compound Cotabato
City
10 minutes
Review and validate
project proposal
Forward to the Head of
Agency for approval
2 days
12
Approve proposal/
conduct of training
Note: For disapproved
proposal, return to client
with written explanation
DAF Secretary 30 minutes
2 Receive notice of approval/ schedule
of training
Send letter of approval
and notice of the conduct
of the training to client
DAF-Corn Sector /
Corn Personnel
10 minutes
3 Attend the Training on Corn
Production
Conduct Crop Production
Technology Training
DAF Extension
workers and Corn
expert personnel
Within 2 to 3 months
13
Frontline Service: Request for Training on Rice Production
Clients:Farmer Organizations, Irrigators Association
Requirements:
Project proposal
Request letter
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00 PM
Fees: None
Total Processing Time:2 days and 50 minutes
Rice Production Training: 5 days
How to avail of the service:
Step No Client Step Agency Action Responsible Office/
Position
Location of Office Maximum Duration of
Step
1 Submit project proposal and request
letter
Receive and check
requirements
DAF-Rice Sector / Rice
Personnel
DAF-ARMM ORG
Compound Cotabato
City
10 minutes
Review and validate
project proposal
Forward to the Head of
Agency for approval
2 days
Approve proposal/ DAF Secretary 30 minutes
14
conduct of training
Note: For disapproved
proposal, return to client
with written explanation
2 Receive notice of approval/ schedule
of training
Send letter of approval
and notice of the conduct
of the training to client
DAF-Rice Sector /
RicePersonnel
10 minutes
3 Attend the Training on Rice
Production
Conduct Rice Production
Training
DAF Agricultural
Technologist/ Rice
Personnel; Farmer
Organization
5 days
15
Frontline Service: Request for Seed Buffer-stocking for Rehabilitation
Clients: Individual Farmer and Farmer Organization
Requirements:
Crop damage report
List of farmers affected
Size of area damaged
List of Farmer Beneficiaries
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00 PM Fees: None
Total Processing Time: 4 days, 8 hours and 5 minutes
How to avail of the service:
Step No Client Step Agency Action Responsible Office/
Position
Location of Office Maximum Duration of
Step
1 Submit crop-damage report Receive crop damage
report
DAF Rice Personnel DAF-ARMM ORG
Compound, Cotabato
City
5 minutes
Validation of area
affected as stated in the
report
Area affected 2 days
2 Submit the list of farmers affected
and size of area damaged
Receive the list of
farmers affected
and size of area
DAF-ARMM ORG
Compound, Cotabato
1 day
16
damaged
Evaluate and
validate the
submitted list
City
3 Receive notice of seed buffer-
stocking for rehabilitation
beneficiaries
Submission of the Final List of
Farmer Beneficiaries for seed
distribution
Preparation and distribution of
claim stubs as passes to release
the seeds to farmers
beneficiaries
Identify beneficiaries
(seed buffer-stocking for
rehabilitation)and send
notice to client
1 day
4
Claim the seed buffer-stocking for
rehabilitation
Distribute the seeds for
rehabilitation
8 hours
17
Frontline Service: Request for Training on Fruits, Vegetables and Industrial Crops Production
Clients: Farmers, Non-Government Organizations, People’s Organization
Requirements:
Project Proposal using the High Value Crops Development Program Template
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00 PM Fees: None
Total Processing Time: 45 minutes
Conduct of Training: 3 days
How to avail of the service:
Step No Client Step Agency Action Responsible Office/
Position
Location of Office Maximum Duration of
Step
1 Submit project proposal Receive and
evaluate the project
proposal
Prepare evaluation
report and forward
to chief for approval
High Value Crops
Development Program (
HVCDP) / Staff
DAF-ARMM ORG
Compound, Cotabato
City
Under Crops Operation
Division
30 minutes
18
Approve request for
training
Note: For disapproved
requests, return to client
with written explanation
DAF Secretary 30 minutes
2 Receive notification/ schedule of training Schedule conduct of
training and send notice
to client
High Value Crops
Development Program
( HVCDP) / Staff
15 minutes
3 Attend the Training on Fruits,
Vegetables and Industrial Crops
Production
Conduct Training on
Fruits, Vegetables and
Industrial Crops
Production
3 days
19
Livestock Division
List of Frontline Services
Request for Assistance on Animal Health Vaccination, Deworming, and Other
Veterinary Drugs
20
Frontline Service: Request for Assistance on Animal Health Vaccination, Deworming and Other Veterinary Drugs
Clients: Livestock Farmers/raisers and Pet Owners
Requirements:
For Veterinary Drugs: None
For Vaccine: Ice and Ice Box
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00 PM Fees: None
Total Processing Time: 35 minutes
How to avail of the service:
Step No Client Step Agency/
LGU Action
Responsible Office/
Position
Location of Office Maximum Duration of
Step
1 Proceed to the Livestock Division
Office
Entertain client
Livestock Division/ Clerk Ground Floor, Livestock
Building, DAF-ARMM
ORG Compound,
Cotabato City
5 minutes
2 Register name, address, contact
number and request to the log book
Provide logbook for
record purposed
Forward request to
the Chief of
Livestock
5 minutes
3 Wait for further instruction Approval of request Chief of Livestock 5 minutes
21
Release approved
request
Note: For disapproved
requests, return to client
with written explanation
Division
5 Prepare for Ice Chest with Ice
for Biologics ready for transport.
Receive Biologics/ Veterinary
Drugs
Provide the biologics/
veterinary drugs to the
client
Livestock Division / Staff
Assigned
15 minutes
6 Sign the log book. Request client to sign
the logbook
5 minutes
22
Regulatory Division
List of Frontline Services
Request for Shipping Permit of Pet Dogs and Cats
Request for Shipping Permit of Fighting Cocks
23
Frontline Service: Request for Shipping Permit of Pet Dogs and Cats
Clients: Pet Owners, Shippers, Breeders
Requirements:
Rabies I.D
Vaccination Certificate
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00PM Fees: None
Total Processing Time: 35minutes
How to avail of the service:
Step No Client Step Agency Action Responsible Office/
Position
Location of Office Maximum Duration of
Step
1 Proceed to Veterinary Quarantine
Service Office
Entertain Client Veterinary Quarantine
Inspector
Ground Floor, Livestock
Building, DAF-ARMM
ORG Compound,
Cotabato City
10 minutes
2 Register name, address,
contact number in the log book
Present the Pet
Provide logbook for
record purposes
Interview client
Take note the pet
description in pro-
forma shipping
permit and check
10 minutes
24
the health status
3 Present the updated rabies
certificate of vaccination
Photocopy rabies
certification of
vaccination
Prepare filled up
pro-forma shipping
permit with dry seal
of Veterinary
Quarantine Service
5 minutes
4 Receive approved shipping permit Approve shipping
permit
Release to the
client
Bureau of Animal
Industry Deputized
Regional Veterinary
Quarantine Officer-
ARMM
10 minutes
25
Frontline Service: Request for Shipping Permit of Fighting Cocks
Clients: Shippers, Breeders
Requirements: Valid Identification Card
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00PM
Fees: None
Total Processing Time: 35 minutes
How to avail of the service:
Step No Client Step Agency Action Responsible
Office/ Position
Location of Office Maximum Duration of
Step
1 Proceed to the Veterinary
Quarantine Service Office
Entertain Client Veterinary
Quarantine
Service/ Inspector
Ground Floor, Livestock
Building, DAF-ARMM
ORG Compound,
Cotabato City
10 minutes
2 Register name and address in the
logbook
Interview client 10 minutes
3 Present the fighting cock Take note of fighting
cock description and
health check
Prepare filled up pro-
forma shipping permit
with dry seal of
Veterinary Quarantine
5 minutes
26
Service
4 Receive approved shipping permit Approve shipping
permit
Release to the client
Bureau of Animal
Industry Deputized
Regional
Veterinary
Quarantine Officer-
ARMM
10 minutes
27
Research Division / Station and Facilities
List of Frontline Services
Request for Soil Laboratory Analysis
Request for Trichogramma Cards
Request for Fecalysis Laboratory
Request for Organic Fertilizer / Vermicast
Request for Training Center Reservation
28
Frontline Service: Request for Soil Laboratory Analysis
Clients: Farmers, Seed Growers, Students
Requirements:
Request letter
Soil sample/s
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00PM
Fees: P 300.00/sample
Total Processing Time: 6days and 1 hour
How to avail of the service:
Step No Client Step Agency Action Responsible Office/
Position
Location of Office Maximum Duration of
Step
1 Submit request letter with
soil sample
Receive request letter and
soil samples for approval
Department of Agriculture/
Head, Soil Laboratory
Soil Laboratory Services
Building, Simuay, Sultan
Kudarat, Maguindanao
5 minutes
Approve request letter DA-ARMMIARC/Director
for RDE
2nd Floor, Admin. Building,
Department of Agriculture-
Autonomous Region in
Muslim Mindanao Integrated
Agricultural Research Center
(DA-ARMMIARC) , Simuay,
Sultan Kudarat,
5 minutes
29
Maguindanao
Forward approved
request letter
DA-ARMMIARC/
Technical Staff
Soil Laboratory Services
Building, Simuay, Sultan
Kudarat, Maguindanao
5 minutes
2 Payment of laboratory
fees
Issuance of official receipt DA-
ARMMIARC/Collecting
Officer
2nd Floor, Admin. Building,
Department of Agriculture-
Autonomous Region in
Muslim Mindanao Integrated
Agricultural research Center
(DA-ARMMIARC) ), Simuay,
Sultan Kudarat,
Maguindanao
5 minutes
3 Present official receipt to
the soil laboratory for
validation
Issue claim stub DA-ARMMIARC/
Technical Staff
Soil Laboratory Services
Building, Simuay, Sultan
Kudarat, Maguindanao
2 minutes
Soil Analysis DA-ARMMIARC/
Soil Technologist
6 days
Encode data 10 minutes
Analyze and interpret data DA-ARMMIARC/
Head, Soil Laboratory
25 minutes
4 Present claim stub Release results DA-ARMMIARC/
Assigned Technical Staff
2 minutes
30
5 Sign in the logbook Request the client to sign
the logbook for record
purposes
DA-ARRMIARC/Assigned
Technical Staff
Soil Laboratory Services
Building, Simuay, Sultan
Kudarat, Maguindanao
1 minute
31
Frontline Service: Request for Trichogramma Cards
Clients: Farmers and Students
Requirements:
Request letter
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00PM
Fees: P 4.00 per card
Total Processing Time: 7 days and 56 minutes
How to avail of the service:
Step No Client Step Agency Action Responsible Office/
Position
Location of Office Maximum Duration of
Step
1 Register in the logbook Provide logbook for
record purposes
Trichogramma Laboratory
Services/Technical Staff
Assigned
Trichogramma Laboratory
Building, Simuay, Sultan
Kudarat, Maguindanao
1 minute
2 Submit request letter Receive request letter for
approval
2 minutes
Approve request letter Trichogramma Laboratory
Services/ Head,
Trichogramma Laboratory
Services
5 minutes
Issue bill for payment Trichogramma Laboratory
Services/
Technical Staff Assigned
2 minutes
32
3 Payment of order Issue official receipt DA-
ARMMIARC/Collecting
Officer
2nd Floor, Admin.
Building, Department of
Agriculture-Autonomous
Region in Muslim
Mindanao Integrated
Agricultural research
Center (DA-ARMMIARC),
Simuay, Sultan Kudarat,
Maguindanao
5 minutes
4 Present official receipt Receive official receipt for
validation
Trichogramma Laboratory
Services/Technical Staff
assigned
Trichogramma Laboratory
Building, Simuay, Sultan
Kudarat, Maguindanao
2 minutes
Issue claim stub 2 minutes
Produce trichogramma
card
7 days
Encode number of
trichogramma card
produced
30 minutes
5 Present claim stub Release trichogramma
cards
5 minutes
6 Log-in in the logbook Provide logbook for
purposes
2 minutes
33
Frontline Service: Request for Fecalysis Laboratory
Clients: Farmers, Livestock Raisers and Students
Requirements:
Request letter
Fecal sample
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00PM
Fees: P 150.00/sample
Total Processing Time: 2 hours and 56 minutes
How to avail of the service:
Step No Client Step Agency Action Responsible Office/ Position Location of Office Maximum Duration of
Step
1 Register in the logbook Provide logbook for
record purposes
Regional Animal Diagnostic and
Diseases Laboratory(RADDL)/
Technical Staff Assigned
Regional Animal
Diagnostic and
Diseases Laboratory
Building, Simuay,
Sultan Kuadarat,
Maguindanao
1 minute
2 Submit request letter and fecal
sample
Receive request letter
for approval
2 minutes
Approve request letter Regional Animal Diagnostic and
Diseases Laboratory /Head,
RADDL
5 minutes
34
Issue bill for payment Regional Animal Diagnostic and
Diseases Laboratory/Technical
Staff assigned
2 minutes
3 Payment of laboratory fees Issue official receipt DA-ARMMIARC/
Collecting Officer
2nd Floor, Admin.
Building, Department of
Agriculture-
Autonomous Region in
Muslim Mindanao
Integrated Agricultural
research Center (DA-
ARMMIARC) ), Simuay,
Sultan Kudarat,
Maguindanao
5 minutes
4 Present official receipt Receive official receipt
for validation
Regional Animal Diagnostic and
Diseases Laboratory/ Technical
Staff Assigned
Regional Animal
Diagnostic and
Diseases Laboratory
Building, Simuay,
Sultan Kuadarat,
Maguindanao
2 minutes
Issue claim stub 2 minutes
Analyzefecal sample Regional Animal Diagnostic and
Diseases Laboratory/ Assigned
Veterinarian
2 hours
Encode results Regional Animal Diagnostic and
Diseases Laboratory/Technical
Staff Assigned
30 minutes
6 Present claim stub Release results 5 minutes
7 Sign in the logbook Provide logbook for
purposes
2 minutes
35
Frontline Service: Request for Organic Fertilizer/Vermicast
Clients: Farmers and Students
Requirements:
Request letter
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00PM
Fees: P 250.00 per bag
Total Processing Time: 7 days and 46 minutes
How to avail of the service:
Step No Client Step Agency Action Responsible Office/
Position
Location of Office Maximum Duration of
Step
1 Register name and address in the
logbook
Provide logbook for
record purposes
DA-ARMMIARC/
In-charge, Organic
Fertilizer Production
2nd Floor, Admin.
Building, Department of
Agriculture-Autonomous
Region in Muslim
Mindanao Integrated
Agricultural research
Center (DA-ARMMIARC),
Simuay, Sultan Kudarat,
Maguindanao
1 minute
2 Submit request letter Receive request letter for
approval
DA-ARMMIARC/
In-charge, Organic
Fertilizer Production
2 minutes
Approve request letter DA-ARMMIARC/Director
for Research and
Development
5 minutes
36
Issue bill for payment DA-ARMMIARC/In-
charge, Organic Fertilizer
Production
2 minutes
3 Payment of order Issue official receipt DA-
ARMMIARC/Collecting
Officer
5 minutes
4 Present official receipt Receive official receipt for
validation
DA-ARMMIARC/
In-charge, Organic
Fertilizer Production
2 minutes
Receive claim stub Issue claim stub 2 minutes
Produce organic
fertilizer/vermicast
DA-ARMMIARC/
Laborer Assigned
Livestock Shade House,
DA-ARMMIARC, Simuay,
Sultan Kudarat,
Maguindanao
7 days
Encode number of bags
produced
DA-ARMMIARC/
Technical Staff
2nd Floor, Admin.
Building, Department of
Agriculture-Autonomous
Region in Muslim
Mindanao Integrated
Agricultural research
Center (DA-ARMMIARC),
Simuay, Sultan Kudarat,
Maguindanao
5 minutes
37
5 Present claim stub Release organic fertilizer/
vermicast
DA-ARMMIARC/
Technical Staff
Livestock Shade House,
DA-ARMMIARC, Simuay,
Sultan Kudarat,
Maguindanao
20 minutes
6 Sign in the logbook Request client to sign in
the logbook
DA-ARMMIARC/
Technical Staff
2 minutes
38
Frontline Service: Request for Training Center Reservation
Clients: Agency, Local Government Units, Farmers, Students
Requirement:
Request letter
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00PM
Fees:
Accommodation - P 120.00 per head
Training Hall and Equipment – P2,500 per training
Total Processing Time: 23 minutes
How to avail of the service:
Step No Client Step AgencyAction Responsible Office/
Position
Location of Office Maximum Duration of
Step
1 Submit Request letter for
reservation
Receive request letter
for approval
DA-ARMMIARC/
Training Center In-
Charge
Training Center
Building, Department of
Agriculture-
Autonomous Region in
Muslim Mindanao
Integrated Agricultural
research Center (DA-
ARMMIARC) ), Simuay,
Sultan Kudarat,
Maguindanao
2 minutes
Provide logbook for
record purposes
2 minutes
Provide Registration
form
10 minutes
4 Fill-up and submit Registration
Form
Receive filled-up form
and reserve for
accomodation
5 minutes
39
5 Request Statement of Account for
Training Center fees
Issue Statement of
Account
DA-ARMMIARC/
Collecting Officer
2nd Floor, Admin.
Building, Department of
Agriculture-
Autonomous Region in
Muslim Mindanao
Integrated Agricultural
research Center (DA-
ARMMIARC), Simuay,
Sultan Kudarat,
Maguindanao
2 minutes
6 Payment of fees Issue official receipt 5 minutes
40
Research Division / Station and Facilities:
National Seed Quality and Control Services
List of Frontline Services
Request for Basic Training Course on Seed Production and Seed Certification
Request for Accreditation for Seed Grower (Pre-requisite for Application for
Certification)
Request for Seed Certification (Pre-requisite for Field Inspection)
Request for Seed Testing (Pre-requisite for Tagging)
Request for Tagging (Pre-requisite: Passed Standards of Seed Certification)
41
Frontline Service: Request for Basic Training Course on Seed Production and Seed Certification (Pre-requisite for Accreditation of Seed Grower)
Clients: Farmers
Requirements:
Request Letter
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00PM
Fees: None
Total Processing Time :2 days and 12 minutes
Conduct of Training: New Applicant – 5 days
Renewal – 3 days
How to avail of the service:
Step No Client Step Agency Action Responsible Office/
Position
Location of Office Maximum Duration
of Step
1 Submit request letter for Basic
Training on Seed Production
Receive request letter NSQCS ARMM/ Record
Officer
National Seed Quality
Control Services
(NSQCS) Building,
Simuay, Sultan
Kudarat
2 minutes
Coordinate with
Agricultural Training
Institute (ATI)
NSQCS Staff 1day
42
2 Receive notification on the
schedule of the training
Notify client about the
schedule of the
training
10 minutes
Formulate training
design and schedule
calendar of training
NSQCS staff 1day
3 Attend training on Seed Production Conduct Basic
Training for Seed
Production and
Certification for Seed
Growers
NSQCS Head and Staff J.I.C.A Training
Center, Simuay Sultan
Kudarat
5 days for New
Applicants and
3 days for
Renewal
4 Received Certificate of Training Award certificate duly
signed by ATI,
Regional Executive
Director, NSQCS Chief
43
Frontline Service: Request for Accreditation for Seed Grower (Pre-requisite for Application for Certification of Seeds)
Clients: Farmers trained on Basic Training on Seed Production
Requirements:
Accreditation Form
Certificate of Training on Basic Training for Seed Production and Seed Certification
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00PM
Fees: P 500.00
Total Processing Time: 8 days, 1 hour and 55 minutes
How to avail of the service:
Step No Client Step Agency Action Responsible Office/
Position
Location of Office Maximum
Duration of Step
1 Secure Accreditation Form Provide Accreditation
Form
NSQCS ARMM /
Record Officer
National Seed Quality
Control Services (NSQCS)
Building, Simuay, Sultan
Kudarat
5 minutes
2 Submit accomplished Accreditation
Form with the Certificate of
Training on Seed Production
Receive requirements
and forward to Deputized
Seed Inspectors
NSQCS Staff 2 minutes
Validate and concur
application for
accreditation
Deputized Seed
Inspectors
15 minutes
44
3 Pay required fees Issue Official Receipt NSQCS ARMM/
Collecting Officer
3 minutes
4 Present Official Receipt
Prepare
endorsement letter
Forward validated
application for
accreditation and
endorsement letter
to Regional
Secretary DAF-
ARMM for
endorsement
NSQCS Staff 30 minutes
Sign endorsement letter/
application form for
accreditation
DAF-ARMM/
Regional Secretary
DAF-ARMM, ORG
Compound Cotabato
City(Operation Division)
10 minutes
Forward endorsement
letter and application
forms to Bureau of Plant
Industry (BPI)
Regional Seed
Coordinator
2 days
Review and approve
accreditation
Issue Certificate of
Accreditation
Bureau of Plant and
Industry
Bureau of Plant and
Industry Director Office
Main Building, San Andres,
Malate, Manila
5 Days
45
Receive Certificate of
Accreditation
NSQCS ARMM/ Chief DA-ARMMIARC, Simuay
Sultan Kudarat
1 day
5 Receive notification for the release
of Certificate of Accreditation
Inform client for the
release of certificate of
accreditation
NSQCS ARMM/ Report
Officer
DA-ARMMIARC, Simuay
Sultan Kudarat
30 minutes
6 Receive Certificate of Accreditation
and sign the logbook
Release and request
client to sign logbook
NSQCS ARMM/Record
Officer
DA-ARMMIARC, Simuay
Sultan Kudarat
20 minutes
48
Frontline Service:Request for Seed Certification (Pre-requisite: Field Inspection)
Clients: Accredited Seed Growers
Requirements:
Certificate of Accreditation
Land Area Accredited
Proof of Purchase (tags, Official Receipts) of Variety plant for certification
Schedule of Availability of Service: Monday to Friday (8:00 AM TO 5:00 PM)No Noon Break
During Ramadhan (7:00 AM to 3:00 PM)
Fees: Preliminary Inspection - P135.00, Final Inspection P 65.00
Total Processing Time: 1 day, 1 hour and 10 minutes
How to avail of the service:
Step No Client Step Agency/
LGU Action
Responsible Office/
Position
Location of Office Maximum Duration of
Step
1
Secure application for Certification
Form
Provide Application
Form
NSQCS ARMM/
Record Officer
NSQCS Building,
Simuay, Sultan
Kudarat
5 minutes
2
Submit duly accomplished application
for seed production signed by the
applicant and deputized seed
inspector.
Receive and validate
application
20 minutes
49
Calendar Schedule
field inspection
10 minutes
3
Pay required fees Issue Official Receipts NSQCS ARMM/
Collecting Officer
5 minutes
Visit, inspect and
validate the area and
the variety planted as
declared by the farmer
(15-20 days after
planting and 15-20
days before harvest)
NSQCS ARMM and
Deputized Seed
Inspector Record
Officer
1 day
Prepare and submit
report of number of
hectares planted to
NSQCS Central Office
and DA-RFU
NSQCS ARMM/ Report
Officer
30 minutes
54
Frontline Service: Request for Seed Testing (Pre-requisite for Tagging)
Clients: Accredited Seed Grower and Deputized Seed Inspector
Requirements:
Final Field Inspection Report
Sample from variety planted for Certification
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00PM
Fees: P 130.00 complete seed test
P 1.80 per copy for Results of Analysis
Total Processing Time: 9 days, 3 hours and 15 minutes
How to avail of the service:
Step No Client Step Agency Action Responsible Office/
Position
Location of Office Maximum
Duration of Step
1 Request for sampling of seed lots
or seed testing
Calendar schedule for
sampling
NSQCS ARMM Staff
and Deputized Seed
inspector
National Seed Quality
Control Services (NSQCS)
Building, Simuay, Sultan
Kudarat
20 minutes
2 Submit sample of variety for seed
testing
Receive samples,
verify record and
information
NSQCS ARMM/
Receiving Officer
1 hour
55
3 Pay required fees for seed testing
and result of analysis
Issue Official Receipt NSQCS
ARMM/Collecting
Officer
5 minutes
4 Present official receipt Analyze seed samples NSQCS ARMM/Seed
Analysts
9 days
Prepare and submit
report / results analysis
of samples to Chief for
signature
NSQCS ARMM/
Report Officer
30 minutes
Sign results of the
analysis
NSQCS ARMM/ Chief 15 minutes
5 Receive notification on the release
of the results of the analysis
Inform client on the
release of the results of
the analysis
NSQCS
ARMM/Releasing
Officer
15 minutes
6 Receive result of analysis Release results of
analysis
20 minutes
Prepare and submit
report of passed
certification to NSQCS
Central Office
NSQCS ARMM/
Report Officer
30 minutes
60
Frontline Service: Request for Tagging (Pre-requisite: Passed Standards of Seed Certification)
Clients: Accredited Seed Growers and Deputized Seed Inspectors
Requirements:
Seed Lots to be tagged
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00PM
Fees: P1.80 per tag
Total Processing Time: 1 day, 2 hours and 40 minutes
How to avail of the service:
Step No Client Step Agency Action Responsible Office/
Position
Location of Office Maximum
Duration of Step
1 Proceed to NSQCS ARMM
Office and check calendar
schedule of tagging
Verify records and
check calendar
schedule for tagging
NSQCS ARMM
Personnel and
Deputized Seed
Inspector
National Seed Quality Control
Services (NSQCS) Building,
Simuay, Sultan Kudarat
20 minutes
2 Pay required fees Issue official receipt NSQCS ARMM/
Collecting Officer
5 minutes
Conduct tagging if the
seed lots meet the
NSQCS ARMM Staff
and Deputized Seed
1day
61
standards of seed
certification
Inspector
Request the Deputized
Seed Inspector to sign
logbook
NSQCS ARMM Staff 15 minutes
3 Receive copy of the report of
seeds tagged
Prepare reports of
number of bags
tagged
Provide copy of the
report to client
2 hours
62
Regional Agricultural Engineering Division
List of Frontline Services
Request for Construction / Funding of Farm-to-Market Roads
Request for Agricultural Mechanization and Post-Harvest Facility/ Projects
Request for the Construction / Funding of Small Scale Irrigation Projects
63
Frontline Service: Request for Agricultural Mechanization and Post-Harvest Facility Projects
Clients: Local Government Units, Farmer’s Cooperative/ Association
Requirements:
For Farm Machineries:
Letter of Intent addressed to the Regional Secretary
Photocopy of the Certificate of Registration of Cooperatives/Associations
Board Resolution of the Cooperative/Association
Endorsement of Municipal Agricultural Officer and Provincial Agricultural Officer
List of member
For Drying Facilities and Storage:
Letter of Intent addressed to the Regional Secretary
Photocopy of the Certificate of Registration of Cooperatives/Associations
Board Resolution of the Cooperative/Association
Endorsement of Municipal Agricultural Officer and Provincial Agricultural Officer
List of member
Duly notarized Deed of Donation of at least 500 square meters
Photocopy of land title from which the donation land is taken
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00PM
Fees: None
Total Processing Time: 9 days and 55 minutes
How to avail of the service:
64
Step No Client Step Agency Action Responsible Office/
Position
Location of Office Maximum
Duration of Step
1 Secure checklist of requirements
for the project
Provide the client with
the checklist of
requirements
Regional Agricultural
Engineering
Division/Agri.
Mechanization/PHF
Focal Person
Ground Floor, DAF-ARMM
Regional Office Main
Building, Operation Services
5 minutes
2 Prepare and Submit Project
Proposal to DAF-ARMM
Receive and Assess
the Project Proposal
30 minutes
Validate the
proposed project
Prepare Validation
Report
5 days
Prepare master list of
all project applications
and forward to Crop
Sectors
1 day
Wait for the availability
of funds through Crop
Sectors of the
Department
Annual schedule of
release
Shortlist the applicants
that corresponds to the
available fund
1 day
65
Submit shortlist of
proponents for
approval
Forward shortlist to
the Regional
Secretary for
approval
15 minutes
Approval and signing
of the shortlist of
proponents
Regional Secretary 5 minutes
3 Receive notification of the
approval of the project
Inform the client for the
approval of the project
after delivery of winning
bidder.
Regional Agricultural
Engineering
Division/Agri.
Mechanization/PHF
Focal Person
2minutes
66
Frontline Service: Request for the Construction/ Funding of Small Scale Irrigation Projects
Clients: Local Government Units
Requirement:
Project proposal
Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)
During Ramadhan: Monday to Friday, 7:00AM to 3:00PM
Fees: None
Total Processing Time:7 days, 2 hours and 20 minutesplus turn over time from Central DA Office (3 days)
How to avail of the service:
Step No Client Step Agency Action Responsible Office/
Position
Location of Office Maximum
Duration of Step
1 Secure checklist of requirements
for the project
Provide the client with
the checklist of project
requirements
Regional Agricultural
Engineering Division/
Irrigation Focal Person
Ground Floor, DAF-ARMM
Regional Office Main
Building, Operation Services
5 minutes
2 Submit Project Proposal to
Department of Agriculture and
Fisheries
Receive and assess
the Project Proposal
30 minutes
Validate the
Proposed Project
Prepare Validation
Report
4 days
67
Prepare Endorsement
Letter of the Project
Proposal to Department
of Agriculture – Central
Office
45 minutes
Sign Endorsement
Letter
Regional Secretary 10 minutes
Forward the signed
Endorsement to
Department of
Agriculture – Central
Office for possible
funding
Regional Agricultural
Engineering
Division/Irrigation
Focal Person
30 minutes
DA-Central Office
review endorsement/
proposal for possible
funding
DA-Central Office DA-Central Office 3 days
3 Receive notification on the
approval of the project
Inform client of the
status/ result of the
proposal for funding
Regional Agricultural
Engineering
Division/Irrigation
Focal Person
Ground Floor, DAF-ARMM
Regional Office Main
Building, Operation Services
20 minutes
68
Procedure of filing complaints/feedback
Feedback and/or Complaints Form
Please let us know how we have served you by doing any of the following:
Accomplish feedback form available at the Public Assistance Desk and drop in the
suggestion or feedback drop box.
Send your suggestion or feedback through this e-mail address: [email protected] or
call our customer hotline number (064) 421-1234.
If you are not satisfied with our services, your written / verbal complaints shall immediately be
attended by our Chief Administrative Officer or through the Agency Customer Assistance Desk.
Thank you for helping us improve our services.
69
FEEDBACK FORM (Pananaw o Puna)
Please let us know how we have served you. You may use this form for compliments, complaints, or suggestions. Simply check the corresponding box.
Ipaalamponinyosaamin kung paano naming kayo napaglingkuran. Maari gamitin itoparasapapuri, reklamo, o mongkahi. Mangyaring i-tseklamangangkahongnaayon.
COMPLIMENT COMPLAINT SUGGESTION
Papuri Reklamo Mungkahi
Person(s)Unit/Office concerned or Involved : ________________________________________________________
Mgatao/pangkat/tanggapanna may kinalamansapauri,reklamo, o mungkahi
Facts or Details surrounding the Incidents:
Kaganapan o detalyengbumabalotsapangyayari
Please use additional sheet/s if necessary
Mangyaringgumamitngkaragdagangpapel kung kinakailangan
Recommendation(s)/Suggestions(s)/Desired Action From our Office
Rekomendasyon/Mungkahi/Naisnaaksyonmulasaamingtanggapan
Please use additional sheet/s if necessaryMangyaringgumamitngkaragdagangpapel kung kinakailangan
Name (OPTIONAL): ________________________________________________________ Pangalan Office/Agency:______________________________________________________________ Tanggapan/Ahensya
Address:____________________________________________________________
Contact Number(s) (If any): _____________________ Telepono E-mail Address (If any):_____________________________
Signature:_______________ Lagda
Date:____________________ Petsa
70
Redress Mechanism
Should there be any failure on the part of DAF-ARMM to meet the requirements of the Citizen’s Charter, the agency shall issue an official apology at the minimum. Other types of redress shall be considered commensurate on the impact resulting from non-compliance to the conditions of the charter. We shall provide. An explanation and an assurance that the mistake will not happen again
71
Automatic Extension of Licenses, Permits and Authorities
“If the government office or agency fails to act on an application and/or request for renewal of a
license, permit or authority subject to renewal within the prescribed period, said permit, license
or authority shall automatically be extended until a decision or resolution is rendered on the
application for renewal. In this instance, the applicant shall be informed prior to the expiration of
the original period that more time is required to evaluate the application or request. No
automatic extension or extension shall apply to an expired permit, license, or authority covers
activities which pose danger to public health, public safety, public morals, or public policy
including but not limited to, national resource extraction activities.”
(Rule VI, Section 6 of the Implementing Rules and Regulations of the Republic Act No. 9485,
“An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing
Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Therefore”)