Citizen Focus, the new paradigm in Public Safety

Richard Rowland – Superintendent Wiltshire PoliceRaj Singh – HCL Technologies

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Agenda

Citizen Focus – Case Study

Solution Overview

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Agenda

Citizen Focus – Case Study

Solution Overview

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Market Reaction to the Solution

Implementation Completed Wiltshire Police

Implementation In ProgressHertfordshire Police

Total Number of front Line Officers Covered by the Solution

3200 officers

Over 6 forces currently engaged in the UK

Discussions with local councils, healthcare trusts, social services, emergency services

Other Micro-Vertical Extensions

Emergency Services – Fire and Ambulance

Local Councils Mobile Worker Solution

Social Services

Healthcare Trusts

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UK Police - The Business Challenges

Changing business environment – Crime and Social

Increasing citizen expectations

Resource & credit crunch

‘Strategic Force’ background

Regulatory background – balance of rights

Plethora of IT solutions built up over time

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Police Force Aims

To unlock ‘wasted’ / hidden capacity

To be more visible within communities

To provide better more customer-focused

services

To be more pro-active

To take away some of our officers’ ‘pain’

To increase officer safety

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Wiltshire Police Vision and Strategy

The Force Vision

“ Wiltshire, the safest county in the country”

Challenges:

Delivering safe & satisfied communities

Taking our staff with us

Managing our risks

Communicating our success

Consolidating and co-ordinating our effort

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Strategic IT Objectives

Delivering safe & satisfied communities

Increased Force Visibility in the Community

Strong integration of Neighborhood Policing Teams

Citizen Feedback and Engagement

Improved Service and Feeling of Security

Managing our risks

Communicating our success

Consolidating & coordinating our effort

Taking our staff with us

Early Involvement and Change Agent Participation

Enhanced Officer Safety

Reduced Bureaucracy

Instant Access to Information = Improved service / Reduced risk

Improving Safety for both Public and Officers

Strong Stakeholder Engagement and Visible Results

Focused and Clear Communication Strategy

Vision Alignment

Linkage with other Transformation Initiatives within the Force

Streamline ICT Landscape

Ability to Share with Other Forces and Agencies

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Wiltshire Police Journey

Communication Strategy

Performance Benchmarking

and ContinuousImprovement

Wiltshire Police

Journey

Stakeholder Analysis and Engagement

Business Transformation

Definition

Front Line Change Management

Solution Development

Force wide Roll-out

Process Re-engineering

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End to End Service Value Chain Ownership

There is no Spaghetti - gateway provider, carrier, operational policing solution owners, system integrators, infrastructure providers

Large teams across the value chainBusiness Change Management

Business Analysis and programme management

Mobile

Solution development

Devices and Engineering

SOA and Security

Architecture

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Strong Business Benefits

Increased availability of officers in the

field (responsive/reassurance)

Greater operational effectiveness

(crime level and detections, problem

solving)

Improved data quality

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Strong Business Benefits

Optimal resource utilisation – support

roles as well as front line staff

Better service to the public

Improved management of risk

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Agenda

Citizen Focus – Case Study

Solution Overview

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Mobile & Remote Solution – As We See It

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Mobile & Remote Solution – As We See It

Microsoft Components – Windows Server , SQL Database, Biz Talk, System Centre , MDM, Windows Mobile

End to End Microsoft Stack

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Layered architectureN-tier and N-layeredLoosely coupled

Service OrientedAdaptor driven, build to integrateSupports collaboration

Business Process centredProcess orchestrationBusiness analysis and measurement

SecureEncryption Strong authentication

ResilientScalableExtensibleFuture proof

Flexibility

Scalability

Openness

Security

Resilience

Technology Principles

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Solution Description: Front end applications

Mobile applicationWindows Mobile based solution – broad industry support

Update of the solution is automatic – built into the solution

Emergency kill button can be added as a part of boot-up

Remote applicationStandard browser based application

Re-uses the same interfaces to the service bus

Takes advantage of the medium – larger screen

The “IP” for the project is in the processes developed – that investment is protected in the service orchestration.

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Architecture Approach: Our philosophy

Built on a flexible SOA architecture

Easy to integrate new applications

Easy to collaborate with external applications

Built on open standards

Should take advantage falling costs of tools and vendor applications

Built on proven architectures

The architecture should be in use at other clients

Potential reuse from HCL frameworks and toolkits

Prioritization of goals

Security; then Flexibility; then performance

Separate different concerns – that is, new capabilities can be added without

changing the solution

Example: Scalability and security as a deployment and configuration

mechanisms

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Solution Description: Service Bus based development

Service orchestration to create a human workflow services is done

in BizTalk Server using GUI

Modification of the processes is easy to do

Adding new processes is easy to do

GUI based tools to data transformation

Supports the performance needs of Criminal Justice Market

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Solution Description: Salient features of the solution

Solution benefits from standard processes

Standard clustering solution

Standard Fault Tolerance Solution

Standard mechanisms to integrate multi-factor authentication schemes

Solution benefits from industry trends

GUI tools for management

Easy migration path to new versions of software

Solution benefits from third party software and professionals

Ubiquitous platform => Cheap Off-the-shelf software for OA&M support

Summary: Our architecture and technology choices mean Lower Cost of

Ownership

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Processes Covered

2323

Other Process Offerings

Ready Additional Processes

Crime and Justice Unit – MG Forms

Public Protection – Child Protection, Vulnerable Adults

Self Tasking

Intelligent Task Allocation – Officer search based on skill-sets and current tasks

Neighbourhood Policing Team

Extension of core business processes for NPTs (CBMs / CBOs)

Briefing / Duties

Priority Plans, Consultation Plans, Anti-social behaviour, etc.

Updates on recent crimes and incidents in a beat, region, etc.

Customer feedback surveys

Violent crime surveys

Extend the solution back to station

Remote interface extending up to desktops/PCs, laptops, tablet PCs.

Significant step for mobilising data exhaustive processes

Consistent user experience will bring down the L & D effort considerably

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Driven by business processes

Purpose Built on industry standard SOA technologies –leverages

investment done by police forces

Not tied down to any operational policing system, device

manufacturer or a network provider

Leveraging existing investments

Single solution for officers

Adapts to process changes with minimal cost and effort

Supports collaboration

Solution Value Proposition

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Q&A

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Thank You