circle k - 5th cee strategic ssc conferencebudapest.ceessc.com/.../05/katarzyna_peda_circle-k... ·...
TRANSCRIPT
ALIMENTATION
COUCHE-TARD INC.
Circle K
Leadership development
The CEE Strategic Shared Services Conference
HR Director, Katarzyna Peda
PURPOSEto present how CKE
is developing leadership
to increase employee
engagement
What is direct leader’s
impact on employee
engagement?*
*according to Gallup®
70%
KATARZYNA PEDA
Psychologist , trainer & coach
15 years of experience:
local (Poland), matrix (Oslo) and SSC (Riga, Warsaw)
Leadership developer from 2012
7,888 stores in NA
2,659 stores in 9 EUR countries
1,500 licensed stores in Asia, Mexico,
Honduras, U.A.E and Egypt
WHO ARE WE IN SSC?
2 locations: Riga & Warsaw
Close to 600 employees
Supporting mainly Europe
SHARED SERVICE CENTER (EUR)
April 27, 2017
OUR LEADERS
81 leaders in 2 SSC locations
1-1,5 years in leadership role
31 years old, 63% female
3% turnover
April 27, 2017
April 27, 2017
Part of succession planning
20 talented participants
Internal mentors (different line, seniority level)
MENTORSHIP
10
April 27, 2017
Basic Leadership toolkit
All (new) leaders, once a year
External (FC) facilitators
7 HABBITS FOR MANAGERS
11
CIRCLE K LEADERSHIP PROGRAM
All Circle K leaders
Common leadership culture
~1,5 year program
Internal facilitators and guest speakers
Peer to peer coaching
LEADERSHIP PROGRAM STRUCTURE
Leading CHANGE
Leading SELF Leading PEOPLE Leading BUSINESS
2016 2017
Q2 Q3 Q4 Q1
Coaching
Involving
team
Meetings with
manager
Personal development plan & People@CircleK
Module 1 Module 2 Module 3Station
visit
Coaching360
coaching
1:1 1:1
Involving
team
1:1
360
survey
LS report
13
LEADERSHIP PROGRAM: MODULE 1
Don’t seek to be the best – seek to be better than you used to be.
Compete with yourself, not others. David Lega
14
LEADERSHIP PROGRAM: MODULE 2
To lead people, walk beside them ...
As for the best leaders, the people do not notice their existence.
When the best leader's work is done the people say, 'We did it ourselves!'“
Lao-Tsu
15
LEADERSHIP PROGRAM: MODULE 3
A leader is one who knows the way, goes the way, and shows the way.
John C. Maxwell
16
From participants'
comments:
FROM PROGRAM EVALUATION
„The good mix of
presentations and work
in quartets. Also the
activities were fun.”
„ I value very high all the
guest speakers, as they
are experienced leaders
and role models for us
all”
„Very professional
approach- no difference
from outside trainer”
April 27, 2017
IN BETWEN – LEADERSHIP FORUM
1h, every second month, all leaders
Remind tools (feedback, coaching)
„Hot topics” (engagement, Millennials, performance
evaluation)
Promote role models