cigna global health options brochure
TRANSCRIPT
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Global Health Options
Sales BrochureInternationalhealthcarebuilt for your world
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ContentsWhy choose Cigna Global Health Options? 4
How to create your plan 6
Our benefts in detail 7
What you can expect rom us 15
Why Cigna is your best choice 18
Were waiting to hear rom you 19
you are one
of a kind so are we
For a personalised quote simply visit www.cignaglobal.com. Alternatively call oursales team on +44 (0) 1475 492119.
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Why choose
Cigna Global Health Options?Our experience
Weve provided global health insurance
or over 30 years. Today, we have 60 million
customer relationships in over 200 countries
and jurisdictions. Looking ater them is an
international workorce o 30,000 people, plusa network o more than 900,000 hospitals,
physicians, clinics and health and wellness
specialists.
Our mission
Everything we do is driven by our mission to
help the people we serve improve their health,
wellbeing and sense o security.
Why were different
Our customers choose us because only Cigna
Global Health Options gives them all o the
ollowing:
access to our network o trusted hospitals.
the fexibility to tailor a cost-eective plan to suit
their individual needs.
the convenience and condence o Cigna
customer care.
the reassurance o our experience in delivering
international healthcare.
globally compliant healthcare plans.
Why you need us
There are lots o dierent reasons you might need
Cigna Global Health Options. Here are a ew:
the quality o your local countrys healthcare
system does not meet your standards or needs.
or, even i you are able to nd good quality local
healthcare, its too expensive.
you nd the local healthcare system conusing or
a struggle due to language or cultural barriers.
your country o residence requires you to have
international private medical insurance.
For a personalised quote simply visit www.cignaglobal.com. Alternatively call oursales team on +44 (0) 1475 492119.
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When we designed Cigna Global Health Options, we wanted to make sure that we gave you and your amily
as much protection as possible. Cigna International Medical Insurance is a comprehensive core international
private health insurance plan with generous limits and a ull reund philosophy wherever possible. For
inpatient treatment we cover:
Why were
so comprehensive
Inpatient, daypatientand accommodation
costs
Extensive cancer
treatment
Extensive psychiatric
treatment
Parent and baby care
For a personalised quote simply visit www.cignaglobal.com. Alternatively call oursales team on +44 (0) 1475 492119.
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How Cigna Global Health Options works
Creating a comprehensive, tailored plan with Cigna
Global Health Options is very simple. Its completely
fexible, so you can choose and pay or only the
cover you need. Heres how it works:
Step one
Everyone has International Medical Insurance, which
will give you your essential cover or all inpatient,
daypatient and accommodation costs as well as
cover or cancer, maternity and psychiatric care.
Step two
You add any benets you need to create a plan thats
perectly tailored or your situation. The benets are
explained briefy below (you can read more about
each rom page 12 onwards):
International Medical Insurance Plus additional
and more extensive outpatient cover that protects
you or any treatments that dont require a hospital
stay.
International Emergency Evacuation cover or
transport and repatriation costs or you and a amily
member i you need treatment in another country.
International Health and Wellbeing allows you
to manage your health in your own way with cover
or screenings, tests, examinations and counselling
support or a range o lie crises along with other
wellbeing activities.
International Vision and Dental complete cover
or all your vision and dental costs.
Step three
To make your plan as fexible as possible, you can next
decide how youd like to pay monthly, quarterly or
annually.
Step our
To help you customise your plan even urther, you can
choose to apply deductibles. A deductible is a portion
o a claim or claims that is not covered by your plan.
So, or example i you choose a deductible o 100 or
International Medical Insurance Plus, youll need to pay
the rst 100 o a covered claim or covered claims in
any period o cover. I a deductible is chosen, you would
only have to pay this once during any period o cover
irrespective o the number o claims. The higher the
deductibles you apply, the lower your premium will be.
And thats it! You see, creating a tailored plan or your
world is very easy. Even our online quote and buy
process has been designed to make Cigna Global
Health Options as customer-riendly as possible.
Getting an online quote
You can do everything rom getting a quote to
submitting documents and buying your health
insurance online.
The process is very ast and simple. You can even edit
your quote as you go to see how dierent options
aect your premiums, helping you to get the cover you
want at the price thats right or you. You can save your
quote and come back to it later i you wish and i at
any point you need help, just call our sales team.
To get a quote right now, go to www.cignaglobal.com
Real time medical underwriting
Cigna real-time medical underwriting allows you to
complete the medical underwriting process online
removing the need or paper questionnaires, postage
delays and the need to always speak to someone. It allows
any medical conditions to be entered online via a series o
questionnaire pages that assess a wide range o
pre-existing conditions and ollow a medical underwriting
protocol. This ensures your application will be assessed
quickly - essentially in real time with no delay.
When your plan has been set up you can even pay
online using wire transer or by debit or credit card
whichever you preer.
How to createyour plan
For a personalised quote simply visit www.cignaglobal.com. Alternatively call oursales team on +44 (0) 1475 492119.
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Perect or individuals, amilies, expatriates and international workers, Cigna Global Health Options allows you to
build a plan thats tailored to your individual requirements. Everyone enjoys comprehensive essential cover with
International Medical Insurance and you can select rom the optional benets:
Our benefits
in detail
International MedicalInsurance
Start with your core cover
Add as many o these optional benets as you wish
Read on to nd out more about each oour benets and the cover they oer.
InternationalMedical Insurance
Plus
InternationalEmergencyEvacuation
International Healthand Wellbeing
InternationalVision & Dental
For a personalised quote simply visit www.cignaglobal.com. Alternatively call oursales team on +44 (0) 1475 492119.
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Your overall limit Level o cover Sterling Euros $ USD
Your standard medical benefts Level o cover Sterling Euros $ USD
InternationalMedical InsuranceInternational Medical Insurance protects you or as many everyday needs as possible including all inpatient,daypatient surgery and accommodation costs. You will also have essential cover or cancer, maternity beneft
and psychiatric treatment on an inpatient, outpatient and daypatient basis.
Annual beneft maximum per benefciary.
This includes claims paid across all sections
o International Medical Insurance.
Hospital charges or: nursing and accommodation or inpatient
treatment. daypatient treatment. operating theatre and recovery room. prescribed medicines, drugs and dressings or inpatient or daypatient treatment. treatment room ees or outpatient surgery.
Intensive care
intensive therapy coronary care high dependency unit
Parental accommodationThis applies to eligible dependent children under
the age o 18. Cigna will pay or reasonable costsor a parent staying in the same hospital with thechild where the child is required to stay in thehospital overnight.
Surgeons and anaesthetists eesWhether surgery is provided on an inpatient,daypatient or outpatient basis.
Transplant ser vicesWhere treatment is provided on an inpatient basis.
Physiotherapy and complementary therapiesWhere treatment is provided on an inpatient ordaypatient basis.
Home nursingPaid up to 30 days in any one period of cover.
Hospice stay to receive palliative care
Specialists consultation eesPaid in ull or regular visits by a specialist duringstays in hospital including intensive care by aspecialist or as long as is required by medicalnecessity.
Pathology, radiology and diagnostic testsWhere treatment is provided on an inpatient ordaypatient basis.
MRI, CT and PET scansWe will pay or these scans whether received onan inpatient, daypatient or an outpatient basis.
RehabilitationPaid up to 30 days in any one period of cover.
Up to the maximum amount
shown per period o cover
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
2,000,000 2,500,000 $3,000,000
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Your standard medical benefts Level o cover Sterling Euros $ USD
Your psychiatric care Level o cover Sterling Euros $ USD
Your cancer care Level o cover Sterling Euros $ USD
InternationalMedical Insurance
Internal prosthetic devices/surgical and medical a ppliancesWe will pay or:
a prosthetic implant, device or appliance which is insertedduring surgery.
External prosthetic devices/surgical and medical appliancesWe will pay or:
a prosthetic device or appliance which is a necessary parto the treatment immediately ollowing surgery or as longas is required by medical necessity.
a prosthetic device or appliance which is medically
necessary and is part o the recuperation process on ashort-term basis.
For adults, we will pay or one external prosthetic device.For children up to the age o 16, we will pay or the initialprosthetic device and up to two replacement devices.
Local ambulance and air ambulance servicesMedically necessary travel by local road ambulance or localair ambulance, such as a helicopter, when related to coveredhospitalisation.
Inpatient Cash BenetWe will make a cash payment to the beneficiary when they:
receive treatment in hospital which is covered under thisplan;
stay in a hospital overnight and have not been charged or their room, board and treatment costs.
Psychiatric careWe will pay or:
treatment o mental health conditions and disorders. addiction treatment.
Whether the beneficiary is staying in a hospital overnight orreceiving treatment as a daypatient or outpatient.
A combined maximum total o 90 days cover is available in theperiod of cover, including up to 30 days oinpatient treatment.For daypatient and outpatient treatment, each visit will countas one day.
An overall 5 year total limit o 180 days cover will apply,o which a maximum o 60 days can be used or inpatienttreatment.
Cancer TreatmentWe will pay or active and evidence-based treatmentreceived or, or related to cancer, including chemotherapy,radiotherapy, oncology, diagnostic tests and drugs whetherthe beneficiary is staying in a hospital overnight or receivingtreatment as a daypatient or outpatient.
Emergency dental treatmentDental treatment in hospital ater a serious accident.
Paid in ull
For each prosthetic device 2,000
120
2,400
150
$3,100
$200
Paid in ull
Per night up to 30 nights perperiod of cover
Paid in ull
Paid in ull
Paid in ull
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Your parent and baby care Level o cover Sterling Euros $ USD
Your deductible options Sterling Euros $ USD
InternationalMedical Insurance
Routine maternity benet and childbirth coverAvailable once the mother has been covered by the policy or10 months or more.
Inpatient and outpatient treatment, including hospitalcharges, obstetricians and midwives ees.
Deductible (various)
A deductible is a portion o a claim or claims that is notcovered by your plan.
So, or example iyou choose a deductible o 500 orInternational Medical Insurance, youll need to pay the rst
500 o a covered claim or covered claims in any periodof cover. I a deductible is chosen, you would only have topay this once during any period of cover irrespective o thenumber o claims. The higher the deductible you apply, thelower your premium will be. The deductible is payable byeach person covered by the policy.
Complicated maternity and childbirth coverAvailable once the mother has been covered by the policy or10 months or more.
Inpatient and outpatient treatment, including hospitalcharges, obstetricians and midwives ees.Caesarean sections are only covered under this benefit wherethey are required by medical necessity. Iwe are unable to
determine that the beneficiarys Caesarean section wasmedically necessary, it will be paid rom the beneficiarysroutine maternity and childbirth benefit limit.
Homebirths
Newborn careI at least one parent has been covered by the policy ora continuous period o 10 months or more prior to thenewborns birth.
We will not require inormation about the newborns healthor a medical examination i an application is received byus to add the newborn to the policy within 30 days o thenewborns date o bir th. I an application is received ater
30 days o the newborns date o bir th, the newborn willbe subject to medical underwriting and we will require thecompletion o a medical health questionnaire whereby wemay apply special restrictions or exclusions.
Congenital conditionsWhere treatment is provided on an inpatient or daypatientbasis and the congenital condition maniested itsel beorethe beneficiarys 18th birthday.
I neither parent has been covered by the policy or acontinuous period o 10 months or more prior to thenewborns birth and an application is received by us to addthe newborn to the policy as a beneficiary.
The newborn will be subject to medical underwritingand we will require the completion o a medical healthquestionnaire. Cover or the newborn will be subject tomedical underwriting whereby we may apply specialrestrictions or exclusions.
Up to the maximum amountshown, per period of cover
Up to the maximum amountshown, per period of cover
18,000
100,000
25,000
22,000
122,000
30,500
$28,000
$156,000
$39,000
Up to the maximum amountshown, per period of cover
Up to the maximum amountshown, or treatment within rst90 days ollowing birth.No medical underwriting so longas the child is added within 30 daysrom birth
Up to the maximum amountshown, per period of cover
Up to the maximum amountshown, or treatment within rst90 days ollowing birth. Subject tomedical underwriting
100,000 122,000 $156,000
700 850 $1,100
9,000
0 / 250 / 500 /1,000 / 2,000 /5,000
11,000
0 / 275 / 550 /1,100 / 2,200 /5,500
$14,000
$0 / $375 / $750 /
$1,500 / $3,000 /
$7,500
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International Medical Insurance Plus benefts Level o cover Sterling Euros $ USD
Your deductible options Sterling Euros $ USD
InternationalMedical Insurance Plus
Annual benefitMaximum per beneficiary.
Deductible (various)
A deductible is a portion o a claim or claims that is notcovered by your plan.
So, or example iyou choose a deductible o 100 orInternational Medical Insurance Plus , youll need to pay the
rst 100 o a covered claim or covered claims in any periodof cover. I a deductible is chosen, you would only have topay this once during any period of cover irrespective o thenumber o claims. The higher the deductible you apply, thelower your premium will be. The deductible is payable byeach person covered by the policy.
Consultations with medical practitioners and specialists
Diagnostic testing
Physiotherapy
Osteopathy and chiropractic treatmentUp to a combined maximum o 30 visits per period of cover.
Acupuncture, Homeopathy and Chinese medicineUp to a combined maximum o 15 visits per period of cover.
Restorative Speech therapyProvided on a short-term basis ollowing a condition such asa stroke.
Drugs and dressingsWhen prescribed by a medical practitioner on anoutpatient basis.
Rental o durable medical equipmentUp to a maximum o 45 days in the period of cover.
Dental accidentsWe will pay or dental treatment required or the damage tothe beneficiarys sound natural tooth/teeth as the result oan accident. Treatment must commence immediately aterthe accident and be completed within 30 days o the date othe accident.
Child immunisations
Payable or children aged 17 or younger.
Adult vaccinations
Well child testsPayable or children at appropriate age intervals up to theage o 6. For ull details please contact Cigna.
Annual routine testsOne eye test and hearing test or children aged 15 oryounger.
Up to the maximum amountshown, per period of cover
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
50,000
0 / 100 / 600
61,000
0 / 110 / 700
$78,000
$0 / $150 / $1,000
International Medical Insurance Plus covers you more comprehensively or outpatient care and includes specialist
consultations, prescribed outpatient drugs and dressings, physiotherapy, osteopathy, chiropractic and much more.
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International Emergency Evacuation benefts Level o cover Sterling Euros $ USD
InternationalEmergency Evacuation
Medical EvacuationTranser to the nearest centre o medical excellence i thetreatment the beneficiary needs is not available locally.
Medical repatriation
Repatriation o mortal remains
Travel cost or an accompanying person
Compassionate visit
Compassionate visit - travel costs
Compassionate visit - living allowance costs
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Up to a maximum o 5 tripsper lietime
Up to the maximum amountshown per period of cover
Up to the maximum amountshown per day or each visitwith a maximum o 10 daysper visit.
800
100
1,000
125
$1,200
$155
International Emergency Evacuation provides coverage or reasonable transportation costs to the nearest centreo medical excellence in the event that the treatment is not available locally. This option also includes repatriation
coverage, allowing the beneficiary to return to their country of habitual residence or country of nationality to be
treated in a amiliar location.
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International Health and Wellbeing benefts Level o cover Sterling Euros $ USD
InternationalHealth and Wellbeing
Routine adult physical examsWe will pay or routine physical examinations or personsaged 18 or older.
Pap smearWe will pay or an annual Papanicolaou screening.
Prostate cancer screeningWe will pay or an annual prostate cancer screening or menaged 50 or older.
Bowel cancer screening
We will pay or an annual bowel cancer screening orbeneficiaries aged 55 or older.
Bone densitometryWe will pay or an annual scan to determine the density othe beneficiarys bones.
Dietetic consultationsWe will pay or up to 4 meetings with a dietician perperiod of cover.
Online health education, health assessments and web-based coaching programmes
Lie management (customer assistance programme)
Available 24 hours a day, 7 days a week, 365 days a year. Up to 5 ace-to-ace sessions with a proessional counsellor. Provides inormation, resources, and counselling on any
work, lie, personal, or amily issue that matters to you. Convenient online counselling via E-counselling. Unlimited telephonic support. SMS texting text the support you need and receive a
call back. Crisis support.
Mammograms or breast cancer screening or diagnosticpurposesWe will pay or: one baseline mammogram or asymptomatic women aged
35-39. a mammogram or asymptomatic women aged 40-49 every
two years or more imedically necessary. a mammogram every year or women aged 50 or older.
Up to the maximum amountshown per period of cover
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
Paid in ull
300 365 $470
International Health and Wellbeing covers the beneficiary or screenings, tests, examinations, counselling support ora range o lie crises and tailored advice and support through our online health education and health risk assessment,
helping the beneficiary to take control and manage their health the way they want.
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Dental Treatment Level o cover Sterling Euros $ USD
Vision Care Level o cover Sterling Euros $ USD
InternationalVision and Dental
Annual benefitMaximum per beneficiary
One eye examination per period o cover by an optometristor ophthalmologist.
PreventativeAvailable ater the beneficiary has been covered on thisoption or 6 months.
Expenses or:
- spectacle lenses
- contact lenses
- spectacle rames
- prescription sunglasses
RoutineAvailable ater the beneficiary has been covered on thisoption or 6 months.
Major restorativeAter the beneficiary has been covered on this optionor 12 consecutive months, 100% reimbursement willapply. I the beneficiary needs to claim within the rst12 months then this will be covered with a 50% co-insurance.
Orthodontic treatmentAvailable or beneficiaries aged 18 or younger, ater theyhave been covered on this option or 2 consecutive years.
Up to the maximum amountshown per period of cover
Up to the maximum amountshown per period of cover
Paid in ull
Paid in ull
Paid in ull
50% reund per period of cover
3,500
200
4,300
245
$5,500
$310
International Vision and Dental gives the beneficiary access to a wide range o preventative, routine, major andorthodontic treatments. It also pays or the beneficiarys routine vision care costs, including eye tests, corrective
lenses, eyeglass rames, prescription sunglasses and contact lenses.
Paid in ull
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In addition to your actual Cigna Global Health Options
plan, there are a ew more things you might like to
know about us and the service you can expect as a
customer o Cigna.
Comprehensive welcome pack
Once youve joined Cigna Global Health Options well
send you a welcome pack containing everything you
need to know about your plan. Inside youll nd your:
Customer Guide how your plan works and your
guide to the benets.
Certificate of insurance a record o the plan you
chose, plus what and who it covers.
Policy Rules the terms and conditions o your policy
in one handy booklet.
Membership Card proo o your identity and cover
or when you need treatment.
Claim Forms ready or when you need to make a
claim or amend your policy in any way.
When you receive your pack, make sure you check
the details o your policy on your certicate o
insurance and keep your membership card in a sae
place youll need to show it when you require
treatment so your doctor knows who you are (its
not used or payment). It also has all the contact
numbers youll need.
Simple and quick claims processWhen you need treatment, simply call our Treatment
Approval Team and theyll help you nd the hospital
or doctor near you. Wherever possible, we will pay
them directly, saving you the inconvenience o
paying or your treatment yoursel and claiming a
reund later.
On the rare occasion you do pay or treatment
yoursel, well aim to reimburse you within ve days
o receiving your claim orm. The customer guidein your welcome pack will tell you everything you
need to know about getting treatment and making
a claim.
What you can expect
from us
For a personalised quote simply visit www.cignaglobal.com. Alternatively call oursales team on +44 (0) 1475 492119.
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Were proud o our reputation or providing tailored
healthcare and personalised customer care. Our
philosophy is to help and treat you not merely to
process claims. We go urther to make sure you are
treated as a unique individual by:
helping you access quality doctors and consultants
who specialise in your treatment.
sourcing centres o medical excellence wherever you
are in the world.
navigating complex healthcare systems and advising
you on your cover.
putting you in direct contact with Cigna medical
experts to make sure youre getting the right
treatment.
reimbursing you within about ve days o receiving
your claim on the rare occasion you have to pay your
claim directly.
making sure our Customer Care Team is alwaysavailable to speak with you, day and night.
Excellent Customer
Service
For a personalised quote simply visit www.cignaglobal.com. Alternatively call oursales team on +44 (0) 1475 492119.
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To help you manage your tailored plan and your
health you can access our secure online customers
area, which includes:
your personal policy documents.
our US Preerred Provider Organisation network.
country guides containing medical, travel, saety andcultural inormation.
claim orms to download.
application orms to download should you need to
amend your plan.
Then again, sometimes you cant beat just speaking
to someone on the phone, which is why we have
people available to give you the help you need day
or night.
Secure online
customers area
For a personalised quote simply visit www.cignaglobal.com. Alternatively call oursales team on +44 (0) 1475 492119.
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With over 30 years o experience in global health
insurance, Cigna are experts in designing solutions
that work all around the world.
Today, we have 60 million customer relationships
in over 200 countries and jurisdictions around the
world.
The kind of service I have received from
Cigna is absolutely fantastic. Whenever I
send a claim, Im getting it settled within
a short span of time. Cigna covers most of
the diseases or health problems and pays
for them instantly. Thanks.
Cigna Corporate Net Promoter Survey, Sept, 2010
Put your health in the right hands
Serving these customers is an international
workorce o 30,000 people, our integrated customer
service centres around the globe that are ready to
help 24/7/365, and an unrivalled global network o
over 900,000 clinics and hospitals, including:
5,400 Hospitals
690,000 Physicians
167,000 Dental offi ces
79,700
Why Cigna
is your best choice
Behavioural
specialist locations
For a personalised quote simply visit www.cignaglobal.com. Alternatively call oursales team on +44 (0) 1475 492119.
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Were waiting
to hear from youI you have any questions about Cigna Global Health
Options and how it can work or you, call us on
+44 (0) 1475 492119 and one o our sales team will
be happy to help you.
Get a quote today
I youd like a personal quote or Cigna Global Health
Options, simply visit www.cignaglobal.com. Wevekept our quote process as easy and quick as possible
or you, with just two simple steps. You can even
save it as you go along and come back to it later i
you wish.
You can also call our sales line between 8am and
8pm GMT Monday to Friday.
I youd like to contact us or any other reason
perhaps to ask a question or nd out more about
Cigna Global Health Options- you can reach us at:
Mail 1 Knowe Road, Greenock, Scotland PA15 4RJ
Telephone +44 (0) 1475 492119
Email [email protected]
Web www.cignaglobal.com
For a personalised quote simply visit www.cignaglobal.com. Alternatively call oursales team on +44 (0) 1475 492119.
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Why Choose Cigna
Why Choose Cigna Global Health Options
If you would like a personal quote forCigna Global Health Options, simply visit
www.cignaglobal.com
or call +44 (0) 1475 492119
Weve provided global health insurance or over 30 years
We have 60 million customer relationships around the world
We have an international workorce o 30,000 people
Our network includes more than 900,000 hospitals, physicians, clinics and
health and wellness specialists
Its our mission to help improve your health, wellbeing and sense of security
Youll have access to a global network o trusted clinics and hospitals
You have the fexibility o choosing when and how you pay
You dont have to worry about hidden extras or unexpected costs
You can tailor a plan to suit your individual needs
You can choose and pay or only the cover you want
You have the assurance o Cigna customer care and experience
Important note: This document serves only as a reference and does not form part of a legal contract. The information herein is believed accurate as of the date of publication and is subject to change. This material is intended for
informational purposes only and contains only a partial and general description of benefits. We recommend that you examine your (product) policy in detail to be certain of precise terms, conditions and coverage. Coverage and
benefits are available except where prohibited by applicable law. Cignarefers to Cigna Corporation and/ or one or more of its operating subsidiaries. Cigna Corporation is a holding company and is not an insurance or operating