Christine M Snyder1271 Sherwood Ave

North Tonawanda NY 1412(716)440-2100

Summary

Over the course of the last twenty five years, I have been in a management position which has required me to lead, solve problems, employee relations issues, monitor work flows and ensure we are meeting deadlines. For many years during my career, I served as an Officer and Secretary of a company and I was responsible for high level projects, forecasts, profits and losses as well as executing our companywide goals.

Current Experience

CGI Federal/Department of State Buffalo, NY

CONTRACT SUPERVISOR, BUFFALO PASSPORT AGENCY October 2011-Present

I currently supervise the processes staff with the day to day duties assigned to us. I am responsible for building relationships with our onsite customer and ensuring we are meeting expected goals and tasks.

Managed the day-to-day operations Developed policies, procedures and workflows Consistently monitored customer service levels and any employee relation issues Ensure compliance with government regulatory adherance Relationship manager to our on-site customer Develop next generation employees

Previous Experience

Old Republic National Title North Tonawanda, NY/Akron, OHREGULATORY COMPLIANCE COORDINATOR December 2010-October 2011

Perform audits of closed files to ensure accuracy and timeliness Research state specific requirements for title and appraisal Consult with the directors of the different departments to report my findings and

recommendations

MANAGEMENT EXPERIENCE:Secolink Settlement Services/Keybank National association Amherst, NY

RELATIONSHIP MANAGER June 2009-March 2010

Educated our captive business partners on our products and services Served as the point of contact for questions and suggestions from the field Traveled to various districts to meet teams in person and on the phone to build rapport

Increased our usage rate by 30% and continued to maintain that increaseDIRECTOR OF TITLE AND CLOSING June 2007-June 2009

Managed all title-related services and functions Supervised the team leaders that managed the day-to-day operations including the agency,

examination, typing and operations Managed many different vendors across the country that we contracted to perform varies services Managed to the settlement companies P & L as well as the overarching companies’ balance

sheets and financial reports Continued to perform all the duties of the closing manager as listed below

Group ranged from 25 to 60 people

CLOSING MANAGER May 2005-June 2007 Managed the day-to-day operations of the closing department (25-45 people) Supervised the team leaders that managed the day-to-day operations including title clearance,

HUD prep, disbursement, recording, post- close and pre-close Successfully secured an outsourcing partner to handle states in which we were not licensed to

perform services; this added revenue that we previously were not able to obtain Responsible for all escrow account balancing and maintenance and funding of loans

Amherst, NYCLOSING TEAM LEADER July 2001-May 2005

Developed policies, procedures and workflows for several departments As staff were hired, my responsibilities included understanding, learning and training of the

functions that were in my area as well as the other functions within the closing department Lead several teams; provided supervision and adjustments to workflows as needed; trained and

motivated team members Also served as the Accounting Manager for more than a year

Key Bank National AssociationCLIENT RELATIONS LEADER September 1992-July 2001

Supervised the daily branch operations as well as my team In a very high-level sales environment, I consistently coached employees to achieve individual

and branch goals and cultivate existing customer relationships Consistently monitored customer service levels and any employee relation issues

Skills and Certifications

Microsoft Word, Excel, PowerPoint and Outlook; Hogan and ACAPS

Education

Associate Degree in Travel and Tourism, June 1991Bryant and Stratton College Clarence, NY

University of Maryland University College-Bachelors Degree in Management Studies Anticipated Graduation Fall 2018

Other Achievements

Banking Officer, KeyBank NA and KeyBank USA

Officer and Secretary, Secolink Settlement Services