Christina A. Perkins9335 E. Baseline rd. #2104

Mesa, AZ 85209

(Phone) 480-217-7133

E- Mail : kantbme85@gmail.com

Career Objective Strong negotiation and conflict resolution, analytical skills and decision-making skillsDependable, results oriented, constantly exceeds professional performance standards with above

and beyond experience in providing effective and comprehensive data entry analysis to the client, team and or manager.

Effective multi-tasking critical thinker who addresses client support issues quickly and excels in a fast-paced environment, works well independently and as part of a team. Adaptable to all changing situations, Research and resolve client/company discrepancies to meet above and beyond satisfaction with ease.

Highlights

Oversaw strategic sourcing efforts for Intel’s $1.1B in spends with external assembly subcontractors that represented over 90% of Intel’s total flash memory assembly capability.

Drove business process development as the key interface between the business unit, technology development, corporate quality, and external suppliers. Streamlined new product implementation and reduced time to market by 14% from data collected with utilizing supervisory control and data acquisition (SCADA)

Ensured that all sourcing initiatives, new technology growth ramps, and material, cost, and quality goals were met. Participate in vendor evaluations and scoring analysts.

Sought technical and business clarifications with vendors and contributed to, or lead contract negotiations

Assisted in implementing a program to manage Intel’s capital equipment spares supply chain with $500M+ in annual spends. Program matrix manager for OAUI.

Supported Intel with new Outline Agreement User Interface (OAUI) software for more accurate (SAT) procurement readiness and reduced overall cost of inventory by $10M while decreasing parts availability risk 25% within one year.

As leader of Intel’s Capital Equipment Development low cost geographies/emerging markets sourcing program, drove key off-shore sourcing strategies to lower cost regions of Israel that resulted in $2M in savings in the first quarter with 4 years of precise data analyst SCADA systems

Used extensive experience in dealing with multi-cross cultures to forge a powerful working alliance with the Japan Capital Equipment Development group, reducing time to resolve supply chain issues by 16%

Managed and sourced multi-national corporate freight and logistics suppliers and data, primarily in the Greater China, ChengDu, Israel and Europe Region that totaled approximately $200M (50%) of the total Intel corporate freight budget.

Professional Experience

Executive Assistant, Technical Customer Support/Experience, Information Technology MAC and PC Computer hardware and software applications including fiber optic

fusion design and data control (SCADA) Windows 10, 7,8, XP, Vista, 98, Apple/Android, Cloud OS Strong computer software competency, including advanced Microsoft Excel (pivot

tables, lookups) Advanced outlook (meeting management), Share point, Microsoft suite/Adobe suite, (SCADA)

Photoshop Cloud, cs6 and older, Illustrator,HTML5, CSS, JavaScript, CAD, Java Programing

Actively Vast Technical/Diverse PC knowledge Proactively Focused, Organized with quality assurance in data analysts (SCADA) Accomplished with all OS/Wireless devices Strong interpersonal skills with all client/supervisor interaction Effective communicator of both written and verbal information to all levels of

management and across diverse cross-functional global teams.

Career History

Intel Corporation / Chandler, Arizona 11/2015-05/2016Commodity Manager, Procurement Data Analyst Specialist

● Capital Equipment Spares/OEM Supply Chain Manager, Managing Procurements and operations field

● Seek technical and business clarifications with vendors and contribute to or lead contract negotiations

● Provide hands-on system configuration and integration services (e.g., databases, displays, application integration, and intelligent electronic device (IED) integration)

● Develop and manage suppliers in one or more specific commodity categories, negotiate and develop strategic relationships and agreements to ensure continuity of supply throughout entire product life cycle, drive down cost, increase quality, manage the resolution of technical problems with all commodities

● Prepare, distribute and award RFQ blankets and review expiring blankets for re-bid.● Determine, load and update pricing to include international and lead time in purchasing

database and multiple ERP systems. Negotiate contract elements, including terms and conditions, pricing, and lead-time

● Manage suppliers’ performance, including the support, development and monitoring of supplier performance metrics.

● Negotiate expected supplier performance metrics and develop and administer corrective action plans for performance failures.

● Drove suppliers to electronic / automated interface and analyze spend and product mix for standardization opportunities.

● Develop and maintained professional knowledge regarding the market drivers, market trends, economic forecasts, supplier base, and competitive intelligence.

● Analyze material demand and determine inventory strategy or alternative supply chain strategies for maintaining high material availability at the lowest total ownership costs.

● Communicate and coordinate supplier strategies with sales and purchasing.

● Ensure commodity and inventory strategies are aligned with key customer initiatives/metrics.● Multitask in a diverse fast-paced procurement systems environment ● Detail oriented and accountable for quality and reliability of completed work as well as

maintained data entry.● Effective communicator of both written and verbal information to all levels of management and

across diverse cross-functional global teams. ● Demonstrated a positive attitude in a rapidly changing environment and displayed the ability to

cope effectively with ambiguous scenarios.

AT&T / Phoenix, Arizona 10/2014-11/2015

Seasonal Premier Support Solutions Specialist

● Solving tech-related problems, Troubleshooting vase devices● Support many of the popular technology products in the market today.● Advisor to clients and focused on meeting their needs, Patient and solutions-oriented● Vast learning about a variety of technology platforms● Able to manage multiple applications running at the same time.● Top-notch listening skills, White glove client service● Self-motivated, stays on task and takes initiative.● The go-to person friends and family call on for help with their apps and gadgets.

Cox Communications / Mesa, Arizona 10/2012-10/2014

Customer Service/Claims/Billing/Technical Support Displayed courtesy, empathy with all client Processed inbound, outbound, chat and emails simultaneously technical support calls

at a 20% faster rate than the team average. Research issues on various computer systems and databases to provide first call

resolutions, complaints, inquiries, and outline solutions. Review private pay billing statements for accuracy of charges to services provided Deliver troubleshooting information, report and analyze customer's' information and

needs, issue billing details and open and close customer accounts Data entry of new clients and update existing accounts with Fiber Optics SCADA in

SCADA with mass data analysts Research and resolve client discrepancies to go above and beyond to meet customer

satisfaction Handle high call volume with first-rate VIP customer service

Perceptis/ Tempe, Arizona 4/2010-1/2012 Supervisor Advisor Financial Aid/ Desktop Technical client support

• Superior Customer Service/Technical Support/ Confidentiality• Quality Assurance/ Data Analysts• Train new employees when maintaining the top team lead with over 345 first call

resolutions per day with giving ample time, Assist with scheduling, • Review and verify financial applications, perform team needs analysis• Make professional judgments and adjustments on awards, Data Entry

• Ability to maintain a positive attitude in a fast paced, high volume customer services, multi-faceted environment

• Skilled in problem solving, conflict resolution, time management, and organization working with multiple projects and tasks

• Oversees loan disbursement/adjustment amounts and timing before disbursement

Technical Skills

• MAC and PC Computer hardware and software applications• Windows 10, 7,8, XP, Vista, 98, LAN/WAN, VMware, Cloud, Outline Agreement UI,

SCADA systems• Advanced Excel, Word, Access 2013 certified, Advanced Outlook, Microsoft share

point and full Microsoft office suite • Ms word-memos; invoicing, data entry, mail merge, manage files in file folder• Typing of 142+ wpm

Design Information Technology

Photoshop Cloud, cs6 and older, Illustrator, HTML5, CSS, JavaScript, CAD, Java Programing

Working as part of a team and independently, printers, copywriters, photographers, stylists, illustrators, B-to-B clients and other designers, account executives, web developers and marketing specialists.

Schooling

• Current ASU BA Supply chain management and Information Technology• Mesa Community College/ Digital Arts and Web Design AA• Business Management AA• High School Equivalency

Professional References

Jackie Richardson 201-687-7275Cynthia Brock 480-930-2253Alexus Dillavou 480-720-4558