christian dana, senior product manager oct 2017 · pdf fileabc timeline 07:50 atc reports...

Christian Dana, Senior Product Manager

OCT 2017

Sliding doors

ABC Airport

7:50 AM

FIR is the airspace

surrounding the Airport

ETA

0821

(STA was 0900)

That’s 39’ early!

ABC timeline

ATC Control

Airline

Flight Cabin

Apron Control

Airport Command Centre

07:50 ATC reports XS123 (B777) entered FIR (STA is 0900)

07:50 ATC Allocates Runway 18R to XS123

07:53 ATC new ETA for XS123 is 0821

…

08:23 Airline sends Landing Time for XS123

08:29 Radio, Pilot XS123: “XS123 arrived at A21 but it’s occupied”

Stand Overlap

08:29 Radio, Apron Control: “Please wait in position, we’re checking”

08:30 Radio, Apron Control: “AOC what’s the pushback time for flight on A21?”

08:30 Radio, AOC: “It’s planned to go at 08.45”

08:30 Radio, Apron Control: “We have XS123 waiting do you have another stand?”

08:30 Radio, AOC: “Is it able to move to R33?”

08:31 Radio, Apron Control: “Negative”

08:32 Radio, AOC: “We will ask to speed up LH215”

…

08:43 Radio, Apron Control: “Position cleared, XS123 move into stand A21”

Wait in position we

are checking

A21 planned to be

free at 08:45

Do you have

another stand

available?

You can use

Remote

parking stand

R33

I can’t turn the

Aircraft and can’t

reach R33 now

We will ask LH215

on A21 to speed up

Position cleared,

XS123 move into

stand A21

STAND OVERLAP

• 14’ Engines on waiting

• 0.58 Kg NoX produced

• Noise emissions

• Fuel consumption

• Pax Satisfaction going down

ABC timeline

07:50 ATC reports XS123 (B777) coming from GRU entered FIR



07:55 Airport communicates new in block time 0829

07:55 Airport communicates Stand change for XS123 from A21 to R33

08:23 Airline communicates to GH to provide busses

08:29 Airport communicates XS123 in block from VDGS

Stand Overlap

08:45 GroundHandler to AL: “We need 2 more busses, we have no free”

08:31 Airline communicates XS123 door open

09:01 GroundHandler to AL: “New bus getting there”

09:10 GroundHandler to AL: “Last bus getting there”

08:59 GroundHandler Dispatcher: “I need 2 more busses”

09:00 GroundHandler Operator: “I can extend my shift and provide it”

Extra bus

ATC Control

Airline

Flight Cabin

Apron Control

Airport Command Centre

Let’s move back in

time and see what

would happen with

AMS

07:55 The Airline receives the stand change to a Remote stand

The Airport AOC is

connected to ATC,

received the new ETA,

the new RWY and AMS

calculates the new in

block time (with VTT)

AMS generates an alert when

XS123 arrives earlier.

The operator reallocates to

R33

XS123 is allocated now

to R33 please provide

bussing services

XS123 in

block 14’

earlier than

previous case

We need more busses to

take all the pax!

OVERWORK

09:18 GroundHandler to AL: “All Pax at Arrival A area”

Extra bus needed

• Pax Satisfaction going

down (pax waiting)

• GH extra costs for

overwork

• Bus utilization not

optimized

ABC timeline

07:50 ATC reports XS123 (B777) coming from GRU entered FIR




07:55 Airport communicates new in block time 0829


07:57 Airline confirms Y 240 B 22 for XS123

07:57 Airport to GH: provide 6 busses at 0829 at stand R33

Stand Overlap

08:45 GroundHandler to AL: “All busses delivered”


08:10 GroundHandler Busses confirmed

Extra bus

07:55 Airport to Airline: XS123 in on R33, communicate Y and B pax count


time and see what

would happen with

AMSAMS Dashboard

XS123 has 278 pax

on board 240Y 22B

16 Crew

AMS calculates the

busses needed and

automatically sends a

message to the

GroundHandler

Busses

confirmed

• Pax are in the terminal 33’

earlier than before

• No overwork needed

• Optimization of busses

ABC timeline




Stand Overlap

08:45 GH to AL: “All pax delivered at Arrival A”


08:10 GH Busses confirmed

Extra bus


09:30 Airline Hub control: what happens with XS550 STD 0925?

09:30 GH to AL: “We miss 15 pax from XS123 at gate A29”

…

09:31 GH to APT: “We need a PA for 15 pax from XS123 to XS550”

09:33 APT to GH: “Where are these pax?”

09:31 GH to APT: “Last seen in Arrival Area A at 08:45”

09:33 APT to GH: “We have congestion at sec control, send someone”

09:41 GH to AL: “Operator in Arrival A area”

09:55 GH to AL: “Pax at Gate 29”

Transfer pax


time and see what

would happen with

AMS

It’s 08:45 now all

pax are in the

terminal

It’s 09:30: what

happens with

XS550 that was

supposed to leave

at 09:25

Here Gate A29

DEP XS550 we

miss 15 pax from

XS123!

We need a PA

announce for 15

PAX of XS550

Where are these

PAX??!

Last seen in

Arrival A area

All pax arrived at

Gate 29 we’re

closing the door

now

• Departing flight

delayed 35’ at least

• Unknown resolution

time

• GH activity non

optimized

…

ABC timeline



Stand Overlap


Extra bus


…

Transfer pax


time and see what

would happen with

AMS

07:57 Airport to GH: TPAX Alert for XS123 expected >30’ queue at security

The Airport AMS shows:

• Arrival Passenger queue at

security is red

• XS123 has Transfer

Passenger with less than

20’ Transfer time

The Airport sends a

TPAX alert to Airline

Hub Control07:59 Airline Hub control to GH: Send TPAX staff for security fast track

Send an operator to

fast track 15 TPAX

through Arrival A

08:04 GH Fast Track operator allocated, one bus will Fast Track TPAX

Fast Track operator

will take the pax at

the plane and will

bring them to the

Departure gate


…

08:49 GH to AL: “TPAX at Gate 29”

08:45 GH to AL: “All pax delivered at Arrival A”

• No delay on DEP with

TPAX from XS123

• No additional resources

needed because planned

ontime with scheduled

resources

ABC timeline

XS123 is in block

and the aircraft is

scheduled to

depart as XS124

STD 0940

One of the bag

unloading doors

does not open

Stand Overlap Extra bus Transfer pax


08:34 There is a problem with the rear bag door

08:55 Rear bag door open now

09:21 Bag unload finished

09:28 Bag load started

09:35 Bag load finished, refueling can start

09:38 Refueling started

09:50 Refueling ended

09:55 What is going on with XS124?

09:55 GH to AL: “We had an issue with the bag door we just started boarding”

09:57 APT to all: “When will you be able to free R33?”

10:01 GH to Pilot: “All doors closed ready to pushback”

10:01 Pilot: “XS124 ready for pushback”

10:02 ATC to Pilot: “Authorised Taxi out to 18L” (taxi time is 11’)

10:13 ATC to Pilot: “You are departure n.09 to go”

10:24 XS124 ATD

…

Problem identified

Delay on Runway

XS123-XS124

All Bag doors Open

XS123-XS124

Bag unload done

XS123-XS124

Bag load start

XS123-XS124

Bag load done

XS123-XS124

Fueling start

XS123-XS124

Fueling done

What is going on

with XS124?

STD 0940

We had an issue

with the bag door

we just started

boarding

09:58 GH to APT: “We are about to pushback”

When is R33 free?

XS124 to ATC

we are ready for

pushback

XS124 Auhorised

to pushaback,

move to runway

18L

• Issue identified at

08.34

• 44’ minutes delay

• 22’ engines on from

pushback to take off

Runway busy

ABC timeline

Stand Overlap Extra bus Transfer pax


08:34 There is a problem with the rear bag door

08:55 Rear bag door open now

Runway busy


time and see what

would happen with

AMS

One of the bag

unloading doors

does not open

The door is open

now, we start

unloading

08:45 The AL AMS Turnaround manager gives an alert

AMS Turnaround

manager prompts a

TOBT ALERT

Departure time at

risk: A new TOBT

is needed

09:01 AL sets a new TOBT for XS124 at 1000

XS124 new TOBT

time 10:00 (as suggested by AMS)

09:02 ATC New TSAT 1011 TTOT 1022

New TOBT has

triggered the DMAN

to re-calculate DEP

New TTOT 1022

New TSAT 1011(11 minutes Taxi)09:55 Airport allowed to display Delayed deparure

10:11 Starting Pushback now

10:11 XS124 authorized to go to the Runway TTOT 1022

10:22 AL ATD is 1022• No waiting time on the taxi

way

• No fuel consumption

• No emissions

• Reduced delay

Collaboration

INTEGRATION

automation

10 | Airport Management Solution | Confidential | © SITA 2017

Airport Operations Vision

Stakeholders


Airport AirlinesGround

HandlersTower

Pax Services

Billing

AOC

Baggage

Security

Hub Control

Transfer mgmt

PRM

Crew

AC maintenance

Pax Services

Baggage Services

Cleaning

Catering

Aircraft Cleaning

Bussing

Runway mgmgt

Apron traffic

ATC

The goal


reaching the goal


Collaboration

Integration

Change

Management

Automation IT Solutions

Proactive

decisions Shared data

• Early decisions

• No domino effect

• Shared decisions

• Best option

How Through With SITA’s

• Shared KPI

• One dataset

• Automation

• Mobility

• MoU

• Disruption mgmt

• Command Centre

• Flight mgmt data

• Resource Allocation

• Shared KPI

• Integration

• Stakeholder mgmt

• Communication plan

• Training plan

• Super Users

• Data Quality

• Common KPI

• Shared platform

• Resource Allocation

• Predictive tools

• Data feeds

• Scenario simulation

SITA IT solutions for aviation Operations: Time dimension


How many

resources will I

need the coming

season?

What is the best

plan for the

coming weeks?

How do I deal with

the latest

updates?

Long term

planning

Mid term

planningReal Time

management

today weeks ahead months ahead

What happened

and where can we

do better?

Reporting

When do we tackle which problem?In the past

Airport

Airlines

Ground

Handlers

Tower

time

• Billing

• Reporting

• Rule tuning

• Reporting

• Reporting

• Reporting

• Fixed Res. Allocation

• Some GH Allocation

• Equipment Tracking

• Mobile Res. Allocation

• Equipment tracking

• Mobile Res. Allocation

• Equipment tracking

• Runway Optimization

• TSAT negotiation

• Capacity management

• Fixed Res. Planning

• Rule tuning

• Rostering

• Rostering

• Mid term planning

• Rostering

• Strategic planning

• Capacity Management

• Slot Management

• Seasonal planning

• Staff dimensioning

• Equipment dimensioning

• Staff dimensioning

• Equipment dimensioning

• NA

SITA IT solutions for aviation Operations: Location dimension


How do I optimize

the use of my

runways?

When will I be

able to pushback?

How can I make

my passengers

travel on time?

RunwayApronAir Side

How did my

common use

allocation

perform?

Land Side

When do we tackle which problem?

Airport

Airlines

Ground

Handlers

Tower

space

• Checkin

• Chutes and carousels

• Security queues

• Checkin agents

• Transfer management

• Checkin agents

• Baggage services

• Lost and found

• NA

• Gate and Stands

• Lounges

• Bussing

• Gate Agents


• Gate Agents

• PDS

• Fixed Res. Planning

• Rule tuning

• Rostering

• Pushback

• Rostering

• Mid term planning


• Catering

• Cleaning

• Pushback

• PDS

• DMAN

• Capacity management

• KPI sharing (CDM)

• ATC constraints

• Flight plans adjusts

• TOBT reliability

• DMAN


Airports Airlines Ground

Handlers

Tower

Turnaround ManagementFocused view on Aircraft Turnaround

processes

✅(CDM)

✅(Turnaround)

✅(Services)

✅(PDS)

Real Time Resource

ManagementStands, Gates, Carousels, Staff

✅(fixed and mobile)

✅(fixed and mobile)

✅(mobile and

equipment)

✅(Runway)

Mid Term planningPlanning resources for the coming weeks

✅ ✅ ✅ NA

Long term planningLong term capacity assessment

✅(fixed resources)

✅(mobile resources)


✅(Runway)

Reporting and BIAnalysis of past operations

✅(fixed resources)



✅(Runway)

SITA IT solutions for aviation Operations: Summing up


HandlersTower


Airports Airlines Ground

Handlers

Tower

Turnaround ManagementFocused view on Aircraft Turnaround

processes

Real Time Resource

ManagementStands, Gates, Carousels, Staff

Mid Term planningPlanning resources for the coming weeks

Long term planningLong term capacity assessment

Reporting and BIAnalysis of past operations

SITA IT solutions for aviation Operations: Summing up


HandlersTower

CDM Milestone Pack

Fixed Resources

Slot / Capacity Mgmnt

Mobile Resources

Runway and Apron mgmt

A-CDMDe-icing Planner

AirportPulse

Runway Performance

Manager

Air

po

rtC

en

tra

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SITA’S AMS portfolio today


AirportCentral

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S/D

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A-CDM

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CDM Milestone Pack

Fixed Resources

Slot / Capacity Mgmnt

Mobile Resources

Runway and Apron mgmt

A-CDMDe-icing Planner

AirportPulse

Runway Performance

Manager

Air

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HandlersTower


Airport Operations examples

Where is AMS today


christian dana, senior product manager oct 2017 · pdf fileabc timeline 07:50 atc reports...

Documents