CHRISTOPHER GLENN1309 Fairfax Court ~ Yukon, Oklahoma 73099

Cell: 405-401-6329 fecityfan@cox.net Home: 405-324-0817

Summary of Skills

MS Word, Excel, PowerPoint, Outlook, Visio, ProjectWindows OS (95, 98, XP, Windows 7, Vista, Windows Server 2012)SQL Server 2008Linux Red Hat RHEL 7Korn and Bash scriptingSS7 Messaging & NetworkingGMS and ANSI MessagingSMS - MMS ProtocolsVarious Telecommunications standards and protocols

Systems Engineer / Implementation Manager Award-winning former employee at Syniverse Technologies with extensive background in real-time

interoperability applications and systems. Experience working across multiple standards and protocols.

PROFESSIONAL EXPERIENCESyniverse Technologies, Tampa, Florida 2010 – 2016A leading global communications company that develops mission-critical technology services designed to manage and interconnect voice and data systems

Implementation Manager (2015-2016)- Responsible for all facets of customer project implementations to include coordination of deliverables between customers and Syniverse to meet quick to market deadlines. Tasks included provisioning of systems specific to customer requirements, assuring industry and FCC standards are met with each campaign, and organizing meetings between numerous stakeholders of a project.Senior Systems Engineer (2010 – 2015)- Implement and support Syniverse ENUM number resolution platform to include building service logic, coordinated and developed automated scripts for various MNP sources, and general support of systems.- Member of Syniverse EIS organization supporting IMN/MES, NIS, Business Messaging, and MIP in a secondary support capacity. Tasks include answering internal and external customer questions and resolving issues with applications in the EIS product suit to include maintenance and configurations of same. - Responsible for applying new application builds to Windows and Linux application servers, writing shell scripts to monitor system performance, scheduling cron jobs for required activities, and general server monitoring.- 24-7 on call availability for troubleshooting issues and scheduled maintainance.

FIS - Fidelity Information Services, Oklahoma City, Oklahoma 2007 - 2010The world’s top ranked technology provider to the banking industry.

Conversion Analyst (2007 – 2010)- Responsible for implementation of new or upgraded proprietary banking software solutions.- Work on site or remotely with banking institutions to ensure timely and successful completion of projects.- Customized configurations for each institution according their individual requirements.- Available on-call for production related issues post implementation.

Syniverse Technologies, Tampa, Florida 1995 – 2006A leading global communications company that develops mission-critical technology services designed to manage and interconnect voice and data systems.

System Support Engineer (2000 – 2006)- Member of project team that created ANSI-41 / GSM Signaling Gateway, mapping signaling interoperability between ANSI-41 and GSM networks. - Helped lead the installation of the GSM SMS Gateway and support all aspects related to application and hardware maintenance.- Tasked with supporting the MMS and transcoding hardware and software utilized by Syniverse Technologies Message Manager product.- Member of project creation and subsequent support team that created the TSI Win4 solution that has become General Motors OnStar service.- Managed Syniverse Technologies ITU / ANSI SS7 conversion platform for one year as sole engineer for customer implementations, migrations, application and hardware support. - Delivered scripting solutions to expedite and automate CNAM database feeds from external sources to Syniverse Technologies SCP’s and applications.

Systems Support Analyst (1997 – 2000) - Researched and resolved customer tickets as second level support.- Participated on project and product teams in a support capacity.

Hotline Customer Support (1995 – 1997)-- Served as Major Account Representative for high revenue customers (Dobson, Alltel, SBC, Ameritech) in first level support capacity.

EDUCATION & TRAININGBachelor of Science in Communication, Clarion University - 1993

Concepts and Facilities, Tandem – 1997Introduction to Unix – 2000

Basics in C Programming – 2005Perl Programming – 2006

AWARDSReceived 2004 Syniverse Technologies “TITAN Award” for significant technological achievement accomplished in building the ANSI -41 / GSM Signaling Gateway call processor. This is Syniverse Technologies most prestigious award. Recipient of multiple "Syniverse Technologies Awards of Excellence", as nominated by my peers.