CHRIS WILLIAMSWoodbridge, VA

571 330 8565 Christien.Williams1991@gmail.com https://www.linkedin.com/pub/chris-williams/74/88/649

IN FO R M AT IO N TEC H NO LO GY CUST O M ER SE R VIC E ADVO C AT E SALES

Troubleshooting Technical Support Follow-up Support

Highly talented, outgoing IT Professional with extensive experience providing exceptional customer and technical service. Able to analyze complex situations and ensure prompt resolutions resulting in a measurable increase in

client satisfaction. Proactive, energetic, and highly regarded as a problem solver with a sharp focus on developing and implementing process improvements to drive company growth and productivity. Superb academic

qualifications including a forthcoming associate of science in Computer Science from Northern Virginia Community College. Excellent interpersonal and communication skills, a strong work ethic, and the ability to effectively handle

extreme pressure without compromising quality service.

COR E COM P E TE N C IES

Technical Support Problem Solving End User Support IT Expertise Troubleshooting Problem Solving Sales Customer Service Technician

EDUC AT IO N

Northern Virginia Community College, Woodbridge, VA: Anticipated 2018Associate of science – Computer Science

PR O FES S IO N AL EXP E R IE N C E

Nu Look Home Design Fairfax, VA 2015 – PresentMarketing Representative

Schedule appointments for in-home estimates Attract potential customers by answering product and service questions Suggest information about other products and services Maintain customer records by updating account information Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the

problem and selecting and explaining the best solution to solve the problem Expediting correction or adjustment and following up to ensure resolution Preparing product or service reports by collecting and analyzing customer information

PCMG Chantilly, VA 2015Federal IT Account Executive

Utilized proven sales methods to prospect and identify new clients Built a book of business through outbound phone sales/cold calls Communicated PCMG’s value proposition to key decision makers within the client organization Developed, maintained, and leveraged strong relationships with OEM partners and distributors including HP,

Cisco, Dell, VMWare, Lenovo, Google Platform Managed my time effectively to achieve daily sales goals and metrics Planned daily and weekly activities in order to achieve sales goals and metrics Prepared quotes and bids as necessary

TruGreen Lorton, VA 2014Residential Outside Sales Representative

Developed innovative methods to continuously generate sales revenue and have exceeded monthly quotas by over 15%

Create numerous selling strategy sales pitches which have been highly-reviewed by management and significantly improved employee performance

Ensure high post-sales satisfaction by continually addressing customer concerns through superior follow-up surveys and interviews

Leveraged consultative sales strengths to identify opportunities, nurture relationships and close deals Developed lasting relationships with contacts at which prove to be an excellent referral source Worked with the service departments to create procedures to increase customer service and improve

customer satisfaction and loyaltyH.H. Gregg Woodbridge, VA 2013

Home Theater Specialist Provided exemplary customer service experience at all times and consistently improved customer satisfaction

ratings Constantly sought for professional expertise and successfully guided customers to making informed

purchasing decisions Exceeded all store expectations by meeting and surpassing sales goals while providing superb support for all

store operations and procedures Worked within a strong team to exceed all customer service expectations, proven by an increase in over 30%

of customer service ratings Increased revenues by having customers sign up for store rewards programs and apply for gift cards Recognized by management for having a continuous positive track record of greeting customers and

exceeding all customer service expectations Ensured prompt and courteous service while checking out customers efficiently and ensuring 100% fiscal

accuracy Proactively greeted customers who came into the store to ensure they had a good first impression Provided excellent customer service and support to clients and strictly adhered to all company policies and

procedures Introduced customers new products, systems and services and which increased revenues by 30% and ensured

customer loyalty and gained referrals

Sprint by Mobile Now Washington, DC 2013Wireless Expert and Technician

Streamlined methods for the effective sale and repair of mobile devices, significantly reducing related overhead costs

Provided expert assistance to ensure an excellent customer service and retail experience while successfully handling multiple crisis management situations

Research, recommend and implement system enhancements that improve reliability and performance. Expertly handle large volumes of calls, prioritizing issues, identifying the nature of the problem and providing

root cause analysis to achieve resolution. Quickly resolve functionality issues by performing comprehensive troubleshooting procedures in addition to

applying security patches to ensure maximized performance. Utilize advanced written communication skills while assisting in writing knowledge-based materials as well as

preparing detailed user documentation.

References: Available Upon Request