Choice Support, June 2010

Individual Service Design

© Simon Duffy. Rights Reserved. The author must be cited if images or slides are used

1.Authority

2.Direction

3.Money

4.Home

5.Support

6.Contributi

on

Purpose of design - Citizenship:

1.Who really knows you?2.Who really knows what is

possible?3.How will decisions get made?

1. Grow your understanding

2. Define Criteria for Success

EssentialEssential DesirableDesirable

Authority Mum & Dad must be in control

Direction Planning must be natural and part of flow of family life

Some expert advice from time to time

Money Family must avoid debt, crisis

Home Whole family must live togetherClose as possible to where they live now

Support Help must from trusted people Help from family or friends

Contribution

Family must stay active in their wider community and family networks

1.Authority

2.Direction

3.Money

4.Home

5.Support

6.Contribution

3. Clarify your constraints

1.Authority

2.Direction

3.Money

4.Home

5.Support

6.Contributi

on

4. Draft your service design

5. Prioritise - First things first 6. Identify opportunities 7. Take your best shot

8. Research your options 9. Review your research & decide

Define the ground rules for everyone

Do a quick and dirty RAS as soon as possible -

Now?

Put in place a clear management structure

Give people a simple framework for design to use

Build relationships with Southwark

Agree design team and leader

Clarify criteria for success - 1 side of A4

Agree initial budgets

Agree individual service design

Set the support team leader

Find the right home

Organise a plan for change

New design begun

8 Step Process for New Services

Contact Details

Simon DuffyCentre for Welfare ReformThe Quadrant, 99 Parkway Avenue, Parkway Business ParkSheffield, S9 4WGT +44 114 251 1790M +44 7729 7729 41admin@centreforwelfarereform.orgwww.centreforwelfarereform.org