Cheryl Springer, CPC-A503 Oregon St. Bethalto, IL 62010 cherylspringer@outlook.com, 618-979-7048

SKILLS Inpatient and Outpatient Coding ICD-10, CPT, HCPCS CMS 1500 and UB-04 Claim Forms Healthcare Reimbursement Medical Terminology Anatomy, Physiology, Pharmacology DRG & APC Assignments Knowledge of HIPAA and Patient

Confidentiality Microsoft Office (Word, Excel, Outlook) 3M Encoder / 3M Reference Software

Administrative Support Customer Service and Organization Excellent Verbal and Written

Communication Managed Care Regulations / Coding

Guidelines Medicare / Medicaid Reimbursements Hospital Information Systems: Chart

Assembly, Access, Storage, and Status Tracking

Clinical Data Analysis and Abstraction

CERTIFICATIONCPC-A (AAPC)

EDUCATION Professional Medical Coding and Billing (AHIMA Approved) – Career Step

Graduated April, 2016 Detailed coursework ICD-10-CM and ICD-10-PCS (140 hours) and hands-on ICD-10

code set training Familiarity with the AHA ICD-10-CM and ICD-10-PCS Coding Handbook Extensive training in the biomedical sciences—advanced anatomy, advanced

pathophysiology, and physiology. Coursework included: Medical Terminology, Anatomy, Physiology, Pharmacology,

ICD-10, CPT (including E/M) and HCPCS Level II coding. Included training in the audit of codes on claim forms, process of managing,

appealing, and submitting claims for various third-party payers including Medicaid and Medicare as well as liability and worker’s compensation and following the claim through its submission, processing, adjudication, and payment.

Experience coding over 250 outpatient reports and 75 authentic inpatient records. Types of reports including: Consultations, Emergency Room reports, History and

Physical reports, Laboratory reports, Operative reports, Physician Orders, Procedure Notes, Progress Notes, Radiology reports, and Pathology reports.

Coded reports in a variety of specialties including: obstetrics, gynecology, internal medicine, dermatology, diagnostic radiology, interventional radiology, general surgery, orthopedics, gastroenterology, trauma surgery, family/general practice, infectious disease, psychiatry, oncology, ENT, physical therapy, cardiology, plastic surgery, pulmonology, emergency department, hematology, neurology, neurosurgery, vascular surgery, etc.

Bachelor’s Science, English, The Ohio State University 1992-1996

Broad liberal arts curriculum Minor in Psychology

EXPERIENCEInbound Sales Agent

2009-2011Time Warner Cable Answer incoming sales inquiries as well as billing and customer service questions. Provide customer service via phone, e-mail, and on-line chat. Coordinate multiple departments to solve major service issues. Comply with all regulatory agency polices and requirements. Prepare reports using MS Office applications. Meet sales goals and performance guidelines.

Writer/Editor/Web Designer 2004-2006

CitiChurch Write articles for column in Mansfield News Journal Design, write content, edit, and maintain website. Design logos/graphics for website and other published materials. Counsel individuals, couples, and families on a peer basis. Coordinate resources and implement programs for inner-city programs targeting

individuals living in poverty. Media production, PowerPoint creation and presentation.

Various Positions (B2B Sales Agent, Offline Processor, Programmer) 1997-2000

GTE/Verizon Implement conversion to High Speed Internet/DSL service. Program lines for optimum performance. Comply with regulatory requirements. Train team when regulatory agencies issue updated policies/procedures. Design overall communications solutions for small to mid-size business clients.