Experience:

Kaplan University, Ft Lauderdale, FL 2008-Present

Education Advising Manager Lead a team of 14 Education Advisers on academic programs, policies, procedures, and course requirements in order to support

the Kaplan University Public Service university student population Train, advise, and provide ongoing support to team members and school administration Job responsibilities include strategy around retention and student success, Academic partnerships, program development, student

quality, process improvement, education benefits, queue management, cohort management, student service and regulation adherence.

Provide ongoing coaching and mentoring to ensure skill development of the team and meet performance expectations Analyze quantitative reports and data in order to identify operational weaknesses and propose opportunities for improvement to

increase client commitment and retention. Establish relationships with various departments in order to quickly resolve client grievances Responsible for the day-to-day workflow and operation of a team of Education Advisors and Team Leads Technical job duties around registration, graduation auditing, student issue resolution, grievance process, probation,

appeals, seat requests, course waivers, program changes, and document imaging

Kaplan University, Ft. Lauderdale, FL 2006 – 2008 Human Resources Recruiter

Coordinated high volume recruiting for Sales Admissions Advisors, Academic Advising, and Financial Aid Coordinated and managed candidate phone screens, office interviews, and offer letters. Continuously monitored production goals to ensure consistent achievement of recruitment goals.  Created and managed HR recruiting-related correspondence; e.g., invitations to Open Houses, applications, forms, offer

letters, etc. Built and maintained relationships with departmental hiring managers. Ensured compliance of new hire files including but not limited to applications, resumes, background releases and

results, interview notes, signed offer letters, and reference checks

Kaplan University, Boca Raton, FL 2003-2006

Admissions Manager Kaplan University

Oversaw and supervised team of over 60 admissions coordinators. Directly responsible for implementing and maintaining the operational needs of the entrance of new students with a focus on

student quality and regulation adherence Strong operational knowledge of undergraduate, graduate and certificate program for Health Science, Business, Information

Technology, Arts and Sciences, Legal Studies and Criminal Justice programs Driven by data analysis and process knowledge to identify efficiencies, implement and initiate performance strategies accordingly Quality control of admissions documents prior to distribution to Registrar's Office. Assisted in rectifying any enrollment file discrepancies between admissions and registrar's office. Pre-interviewed students prior to enrollment, register, and provided support to ensure start success. Monitored student attendance and cancellation of classes. Monitored Admissions process and work-flow conditions for possible improvements. Enforced company policies and procedures of the admissions process

Education:

Chavon M. Rodriguez

Analytical, creative professional who applies business analysis and critical thinking skills to develop new systems and enhance existing operations. Resourceful problem solver with proven ability to

conceptualize solutions to challenging situations and maximize success. Articulate bilingual (Spanish/English) communicator across diverse groups and at all organizational levels.

3827 Tuttle Run Blvd, Coral Springs, FL 33067 Rodriguez.Chavon@gmail.com (954) 770-3854

Kaplan University Ft. Lauderdale, FL Associates Degree in Business Administration (2006) Kaplan University Bachelor’s Degree in Business Management (2017) Kaplan University

Technical Skills:

Programs: Microsoft Excel, PowerPoint, Visio, Genesys, CCPulse Platforms: Salesforce, CampusVue, Sharepoint, eCollege, LivePerson

Key Strengths:

Verbal and written communication, client & partner relationship management, business development, high touch customer service, attention to detail & organized, self-sufficient & proactive, client & partner hospitality, professional public speaking & presentation experience, ability to successfully training others. Fluent in Spanish.