charter global - overview

1

INDUSTRY LEADING TECHNOLOGY SOLUTIONS

Let’s talk about your project needs and

build a solution together

©Copyright 2016 Charter Global – All rights reserved

Charter Global follows industry best practices, leveraging the skills and experience of our project management and IT teams to ensure your project success. We maintain information technology certifications and apply proven methodologies that enable our professionals to deliver industry leading products and solutions.

2

• Founded in 1994

• Headquarters in Atlanta, GA, and 3 development centers in India

• IT certifications: CMMI Level 3, PCI, MS Certified Partner, Oracle Gold Partner, and SAP Edge Partner

• A team of over 850 professionals

• Specialize in cloud technologies, open source, DevOps, mobility, ecommerce, and custom application development

• Expertise in SAP Hana Cloud Platform, SAP Hybris, Oracle Mobile Cloud Service, and Oracle JD Edwards

• Established customer base of Fortune1000 industry leaders

• Vertical experience in telecom, healthcare, media /entertainment, airlines, finance, energy, retail, and hospitality

• Active database of nearly 2M consultants with 30,000 on demand

• 100+ full-time staff recruiters support clients in the U.S. and globally

• 500+ full-time IT professionals support client projects

Charter Global At-at-Glance


3

Let’s talk about your project needs and build a solution together.

Charter Global Services

• IT strategy & assessment

• Digital strategy

• Application development

• Professional Services

• Staff augmentation

• DevOps & Microservices

• Big Data

Charter Global Profile

• Mobility

• Microsoft SharePoint & Azure

• CRM & SalesForce

• Ecommerce

• ERP / SAP / JD Edwards

• BI & DW

• QA testing & automation


4

Leadership

Meet our Team

The Charter Global team has extensive experience in

multiple technologies and industries.

Charter Global

received Top 150

Work Places Award

from AJC 2013-2016

Ken ReavesSVP of Client Services

and Strategy

Deven ReddyCo-founder & Chief

Business Officer

Murli ReddyCo-founder & Chief

Executive Officer

Padma GinnaramVice President

Anil KoulSenior Vice President

Jarnail LailSenior Vice President


5

Clients

Charter Global has successfully executed over 100 projects for Fortune 1000 companies and has extensive experience in multiple industries – telecom, healthcare, finance, airlines, media & entertainment, energy, retail, and hospitality.


6

How We Engage with Our Clients

PROJECT BASED SERVICESCustom Application Development Services

• Development onsite, offshore or in combination• Fixed bid• T&M

Delivery: client managed• Charter Global provides infrastructure and

resources - all else managed by client

Delivery: CGI managed• Client responsibilities

− Provide software requirement specifications− Manage reviews

• CGI responsibilities− Manage infrastructure and resources− Manage projects and deliverables− Provide development processes, QA− Implement best practices

PROFESSIONAL SERVICESStaff Augmentation Model

Candidate selection• Online technical tests• SME evaluation• Reference checks• Drug/background screening

Resource retention• Average training 10 days a year• Rewards based on competencies

and market responsiveness• Organization-wide feedback for

improved transparency and career planning

Types of resources: W2,1099, C2C

• 100+ recruiters available with extensive IT skills

• Rigorous testing and a thorough on-boarding process

• 94.7% successful on-boarding rate

Two Service Options

Charter Global Exact Match Method

Charter GlobalExact Match Method


7

Services – Professional and Project Based

Professional Services

The Charter Global team has a proven track record in sourcing the right talent for your business and project needs, and the capacity to support clients in the US and globally.

• Strategy and advisory services

• Operational & IT compliance

• Computer System Validation (CSV)

• Quality management system development

• IQ/OQ/PQ/DQ• Pre FDA inspection• Collaborative

in-sourcing

• Center of excellence implementation

• QMS implementation

• Integrated solutions factory approach

• Audits and risk assessments

• Standard operating procedure best practices

• Quality and compliance resource support

• Vendor risk management

• Gap analysis

7


8

Charter Global 24 x 7 x 360 Global Delivery

High retention and low turnover of

valuable technology resources

Outsourcing Solutions

Offshore IT is an effective global delivery method of staff augmentation which provides tremendous business value through resource flexibility and cost advantages.

Three development centers in India with

teams providingreliable 24 x 7 x 365

service

A seamless handoff process

Team leaders in India have US background

The Global Delivery Model


9

AllConnect AMC Theaters Amdocs CapitalOne Cartera CB&T Cendant Citibank Innotrac

Resources 3 5 80 60 30 6 6 12 6

Language Java, .NET .NET Java, .NET, Teradata,

Informatica Java Java Java Java Java Java, VB6, VB.Net, ASP, SQL

Platforms Oracle MSL SQL Server Oracle Oracle Oracle, WebSphere Oracle, WebSphere Oracle, WebSphere Oracle

MSFT, FirstData Voyager,

Paymentech

AllConnect AMC Theaters Amdocs CapitalOne Cartera CB&T Cendant Citibank Innotrac

Resources 5 6 6 12 100+ 15 150+ 7 6

Language .NET Java Java .NET Java, .NET Java Java Java Java

Platforms MSL SQL Server Oracle, WebSphere Oracle, WebSphere Mobile, Android,

iPhoneMobile, Oracle, MS

SQL Server Oracle, WebSphere Oracle, Mainframe Oracle Oracle, WebSphere

Onshore / Offshore Delivery

Over 100 successful application development implementations


10

Quality Assurance

Charter Global QA Services• Leading testing tools expertise

• Onsite and offshore testing services

• DevOps, Big Data/BI/analytics testing

• Digital commerce testing

• Mobile testing

• Lifecycle processes

• Requirements analysis

• Continuous processes

• Service virtualization

• Documented requirements & status reports

Level of Service - SLAs• Requirements

Stability Index

• Test Design Coverage

• Test Case Preparation Productivity

• Test Case Execution Productivity

• Percentage of Defect Leakage

Build your customers’ confidence by ensuring your business is meeting requirements. Our experienced QA resources apply best practices for quality assurance.

Proven Quality Assurance Expertise


Certifications – Industry Validation

Charter Global maintains information technology certifications and uses methodologies that enable our consultants to deliver industry leading products and solutions.

Capability Maturity Model (CMM) Level 3 Certification

Oracle Gold Partner since 2006

PCI Certified since 2009

SAP partner

Microsoft certified partner

Member of the Security Standards Council

11


12

Case Study − Continuous Delivery

• Developed a suite of applications that would meet their growing business needs.

• Created a new build deploy process that orchestrates an environment in Amazon Web Services cloud to deploy applications and database on demand.

• Created an automation testing suite.• Set up testing grid with integration server to allow execution of

testing automation with every build to QA/Stage.• Application was developed to support the fulfilment of orders.

Allconnect is a leading multi-channel marketplace that simplifies the purchase of services for the connected home. To perform optimally and to meet growing demand, their technology platform had to extend across all of their core services and across multiple partners, channels, and devices.

Allconnect engaged Charter Global to develop and implement a Continuous Delivery/ Continuous Integration (CD/CI) toolset and a data exchange application to expand their platform capabilities. The toolset would enable the delivery team to plan, schedule, and control the progress of releases from test and live environments seamlessly.

The challenge: Implement a continuous delivery process

Key success factors

“This collaboration had a

significant impact on how

we conduct our business.

Charter Global was able to

take our delivery system to

the next level so we can

respond more quickly to

consumer needs.”

-Tippu Gagguturu,

CIO of

Allconnect


13

Case Study − Applying Big Data to Increase Sales

• The Charter Global team was engaged to work with TDATA (Targeted Data) to target ads to individuals to increase sales, as well as to determine which products in their extensive product line they should focus on, and identify which content works.

• They reduced call centre cost by decreasing customer calls through outreach about their orders with instructions, contracts, and billing issues.

• Increased cross sell and up sell opportunities based on individual viewing habits for U-verse CATV packages and movies.

• Resulted in $100M additional sales and cost reductions for 2015 exceeding targets by 150%.

Our client was having trouble locating a data scientist for their Big Data project to increase sales and customer satisfaction through targeted ads.

The Challenge: Targeting data to increase sales, efficiency, and customer satisfaction

Key success factors


14

Case Study – Application Development

• Custom software and utilities development for iPhone/iPad, Blackberry, Windows, Android

• Integration of mobile solutions to enterprise systems• Porting applications across mobile platforms• Location-based services for mobile devices• Banking and financial mobile application

development• Websites for mobile devices• Mobile payment services• SMS and email management solutions• iPhone books, libraries, news• Travel and navigation apps• Social networking

The Charter Global team developed the Notification Processing System (NPS) in a Notification Platform GUI and a notification service. The project timeline provided by other vendors was 12 months. Charter Global completed it in four months.

The Challenge: Build a two-part platform to address notification delivery and customer response issues

Key success factors


15

Broad Technology Expertise


16

How We Engage Your Team in The Project

PROJECT BASED SERVICESCustom Application Development Services

• Development onsite, offshore or in combination• Fixed bid• T&M

Delivery: client managed• Charter Global provides infrastructure and

resources - all else managed by client

Delivery: CGI managed• Client responsibilities

− Provide software requirement specifications− Manage reviews

• CGI responsibilities− Manage infrastructure and resources− Manage projects and deliverables− Provide development processes, QA− Implement best practices

PROFESSIONAL SERVICESStaff Augmentation Model

Candidate selection• Online technical tests• SME evaluation• Reference checks• Drug/background screening

Resource retention• Average training 10 days a year• Rewards based on competencies

and market responsiveness• Organization-wide feedback for

improved transparency and career planning

Types of resources: W2,1099, C2C

• 100+ recruiters available with extensive IT skills

• Rigorous testing and a thorough on-boarding process

• 94.7% successful on-boarding rate

Two Service Options

Charter Global Exact Match Method

Charter GlobalExact Match Method


17

Comprehensive Technology Resources

• IT strategy & assessment

• Digital strategy

• Application development

• Professional services


• DevOps & Microservices

• Big Data

• Mobility

• Microsoft SharePoint & Azure

• CRM & SalesForce

• Ecommerce

• ERP / SAP / JD Edwards

• BI & DW

• QA, testing & automation

• Experienced executive search team

• Focused on five practice areas

• Effective online profile and interview tools


• Consolidated reference checks application process

• Retained, contingent, and contained agreement options


Thank you for your time. Our team looks forward to helping your team win.

18

Contact us: [email protected] l www.CharterGlobal.com