chapter 5 interpersonal communication

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Chapter 5 Language

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Page 1: Chapter 5 Interpersonal Communication

Chapter 5Language

Page 2: Chapter 5 Interpersonal Communication

Agenda

• 1. Nature of Language

• 2. Appreciating the Power of Words

• 3. Improving Your Language Use

Page 3: Chapter 5 Interpersonal Communication

The Power of Language

• Think about the individuals throughout history who have essentially changed the world through their specific choice of words.

• Examples?

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Fascinating…

• Many species communicate in one form or another, but we as humans are the only creatures on this planet who use language.

• The human brain has a specific capability for learning and using language that is not shared by other species.

Page 5: Chapter 5 Interpersonal Communication

What is language?

• Language: A structured system of symbols used for communicating meaning.

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Language is Symbolic

• That statement means that each word represents a particular object or idea, but it does not constitute the object or idea itself.

• For example, the word itself is not the structure; rather, it merely symbolizes it.

• Remember the ‘what do you think of when you picture a dog’ example?

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Language is Arbitrary

• Why do words symbolize the particular things they do…?

• Why do we call a cup a cup?

• For the most part, words have only an arbitrary connection to their meanings.

▫ Let’s look at an example…

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Arbitrary Example

• Think of the word car.

• The actual word doesn’t look like a car or sound like a car, so why does it make us think of one?

• The only reason is because speakers of the English language have agreed to give the word car that particular meaning.

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Exceptions…

• Onomatopoeia: A word formed by imitating the sound associated with its meaning.

• Examples:

▫ Buzz

▫ Meow

▫ Splash

▫ Click

Sounds reflect meanings.

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Language is governed by rules

• Phonological rules: Deal with the correct pronunciation of words.

• Syntactic rules: Dictate the proper order of words for the intended meaning.

▫ Example: Yellow car vs. Car Yellow

• Semantic rules: Govern the meanings of individual words.

• Pragmatic rules: Deal with the implications of interpretations of statements.

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Phonological rules

• For example, if you speak Spanish you will know that “J” is pronounced like a “H” in English.

▫ Jorge is not pronounced the same as George.

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Syntactic rules

• The ordering of words…

▫ We know to say, “Your name is?” instead of “Name is your?”

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Semantic rules

• Deals with the individual meanings of words.

▫ When we think of “car” we all generally think of the same thing…

None of us think cellphone, hot air balloon, or dog…but we all picture an automobile.

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Pragmatic rules

• Deals with interpretations.

▫ “Nice to meet you.”

Sincere?

Sarcastic?

You use pragmatic rules to determine what the speaker “means.”

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Language has layers of meaning

• Denotative meaning: A word’s literal meaning or dictionary definition.

▫ Desk example

• Connotative meaning: A word’s implied or secondary meaning, in addition to its literal meaning.

▫ Love example

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Semantic Triangle

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Loaded Language

• Terms that carry strongly positive or strongly negative connotations.

• Example: Economic Stimulus Act of 2008

▫ “Rescue plan” for those who supported it

▫ “Bailout” for those who opposed it

Other examples of intentional language choices?

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Ambiguous language

• Language having more than one possible meaning.

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Sapir-Whorf Hypothesis – pg. 150

• The idea that language influences the ways the members of a culture see and think about the world.

• Attitudes and behaviors of a culture are reflected in language.

• https://www.youtube.com/watch?v=g0gkcY1SB-0

• https://www.youtube.com/watch?v=Df25r8pcuI8

Page 20: Chapter 5 Interpersonal Communication

Sapir-Whorf Hypothesis

• “Language determines what we can think about.”

Page 21: Chapter 5 Interpersonal Communication

Appreciating the power of words

• English writer Rudyard King, author The Jungle Book, once called words, “the most powerful drug used by mankind.”

Page 22: Chapter 5 Interpersonal Communication

Reflection

• Think about how you feel when someone expresses affection to you

• Or when you listen to a speech by a politician you can’t stand (or admire)

• Or when you comfort a grieving friend

Page 23: Chapter 5 Interpersonal Communication

Naming Defines and Differentiates Us

• Naming and Identity

▫ We attach meanings to names.

Example, “You don’t look like a Mary.”

Well…what does a Mary look like?

• In Western societies we generally have “male” and “female” names.

• Also, as assume someone with the name Ashley is younger than someone with the name Bertha.

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Names continued…

• Names also tell us a lot about ethnicity.

▫ You may confer that someone with the name LaKeisha is African American, Cho is Asian, and Santiago is Latino.

• Names can suggest information about deposition or sense of self.

▫ William vs. Billy (both different forms of the same name)

Whether accurate or not…we make assumptions about people based on their names.

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Discrimination and your name

• Men named David, Jon, Joshua, and Gregory seen more favorably than men named Oswald, Myron, Reginald, and Edmund.

▫ People only given names – made judgements.

• People who have a first name that is seen as “not being white” sometimes experience discrimination.

▫ Heard of examples of this?

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What does your name “mean”?

• http://www.names.org/

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We Use Words to Persuade

• Persuasion is the process of moving people to think or act in a certain way.

• Greek philosopher Aristotle described three forms (logos, pathos, ethos); recently a fourth proof has been added: mythos.

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• Logos: Rational appeals based on logic, facts, and objective analysis.

• Who is a speaker/person who might use logos?

1st Proof

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• Pathos: Refers to a speaker’s appeals to our emotions.

▫ Can you think of any examples?

2nd Proof

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• Ethos: Rests on the speaker’s personal character and credibility.

▫ Voting for someone to be President because they seem trustworthy (might not know what they are actually doing).

3rd Proof

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• Mythos: Focuses on values and beliefs embedded in cultural narratives or stories.

• Example: Americans respond positively to stories that are about freedom.

4th Proof

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Examples of emotional appeals

• Appeal to fear

• Appeal to guilt

• Appeal to joy

• Appeal to disgust

• Appeal to shame

• Appeal to anger

• Appeal to saddness

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Reason

• To make judgements about the world based on evidence rather than emotion.

▫ We are taught to think before we speak…but we should be taught to think before we judge.

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Using Language to comfort people

• At some point in your life you will be comforting someone who has just lost a loved one. They may be a spouse, friend, or someone you do not know that personally.

• How do you comfort them?

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Comforting Someone

• 1. Acknowledge the loss – “I’m so sorry to her about your sister’s accident. I know that everyone who knew her will miss her greatly.”

• 2. Express sympathy – “Words can’t express how sorry I feel. Please know that my heartfelt sympathies are with you.”

• 3. Offer a positive reflection, “I will always remember your sister’s wonderful sense of humor and her great compassion for others.”

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Continued…

• 4. Offer assistance – “Please remember I am here for you, whatever you need. I’ll give you a call this weekend to see if there’s anything I can do for you.”

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The use and abuse of language

• We will not be discussing the information from this section of the textbook because it is straightforward.

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Improving your language choice

• Consider the effect you want to create.

▫ What do you ACTUALLY want to accomplish?

To inform, to persuade, to entertain?

Do you want to win the argument or do you want to make things right?

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Some mistakes we make…

• Shared knowledge error: When you presume your listeners have information that they don’t have.

• Shared opinion error: Occurs when you incorrectly presume that your listeners share your opinions.

• Monopolization error: When one speaker inappropriately dominates the conversation.▫ Ever have a classmate who does this with the

teacher?

Page 40: Chapter 5 Interpersonal Communication