chapter 14 implementing and controlling 1 chapter 14 implementing and controlling ©2008...

Chapter 14 Implementing and Controlling1

Chapter 14Implementing and Controlling

©2008 Thomson/South-Western


Lesson 14.1 The Implementing Function

Goals Recognize problems that can occur when

plans are implemented. Identify important implementing activities

performed by managers.


Implementing Activities

Carrying out the plans and helping employees to work effectively

Effective communications

Listen and be in agreement




Employee motivationA) Internal - Beliefs, feelings and attitudes (sense of satisfaction)B) External - Rewards and punishments




Work teams


Characteristics of Effective Teams




Operations management – Special Department - to manage the major ongoing activities of a business – Facilities, equipment, supplies

OPERATIONS DEPT.


Process Improvement

How to increase effectiveness and efficiency?

Getting to class from the Gym on time.


Lesson 14.2 Motivation and Change Management

Goals Describe the main points of three theories of

motivation. Identify the steps managers should follow

when implementing change.


Motivation Theories:Maslow’s Hierarchy of Needs

physiologicalphysiological

securitysecurity

socialsocial

esteemesteem

self-actualizationself-actualization


Motivation Theories: McClelland’s Achievement Motivation

achievement power affiliation


Motivation Theories:Herzberg’s Two-Factor Theory

dissatisfiers

hygiene factors

satisfiers

motivators


Implementing Change

1. Carefully plan for the change.2. Communicate with people so that change

does not surprise them.3. Involve people so they feel a part of the

change.4. Educate people so they understand the

change.5. Support people in their efforts to change.


Lesson 14.3 The Controlling Function

Goals List the three basic steps in the controlling

function. Identify and describe four types of standards.


Steps in Controlling

1. Establishing standards for each of the company’s goals.

Figure out how much of something has to be done.



Measuring and comparing performance against the established standards to see if the performance met the goals



Taking corrective action when performance falls short of the standards


Types of Standards

Quantity standards — establish expected amount of work to be completed

6 pairs of shoes


Types of Standards

Quality standards — describe expected consistency in production or performance


Types of Standards

Time standards — measure amount of time it takes to complete an activity


Types of Standards

Cost standards — control costs - Budget

Profit = sales income (revenue) – costs

The Controller is the head of accounting.


Variance = Difference

Standard set by management 100

---- Current performance by employees 110

=== VARIANCE OR DIFFERENCE 10 Positive

Positive or Negative

Doing better Doing worse

Than expected than expected


Lesson 14.4 Gathering and Using Performance Information

Goals Describe three corrective actions managers

can take as part of controlling performance. Discuss several important areas of cost

control in businesses.


Taking Corrective Action

Taking steps to improve performance


Taking Corrective Action

Changing policies and procedures

Revising the standard


Controlling Costs

Inventory – Just-in-time (JIT) inventory controls

Credit Theft Health and safety $7.00 + 20% =

$1.40 more or

$35,000 = $42,000.

chapter 14 implementing and controlling 1 chapter 14 implementing and controlling ©2008...

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