chapter 13 security permission granted to reproduce for educational use only.© goodheart-willcox...

Chapter13Security

Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.

Objectives

• State the major responsibility of the security department.

• List the four groups of security activities.• Determine three examples of structural

security.• Determine three examples of security

policies.

continued


Objectives

• Describe the three basic tasks that security officers perform while on patrol.

• Describe the relationship between the security department and the front desk.

• Assess the role of all employees in maintaining security.

• List the four security-specific tasks that the director of security performs.


Security

• Functions of security include– preventing crimes and accidents– responding to problems and emergencies

• Good security is critical for protecting guests, employees, and hospitality businesses


Overview of Security

• Large lodging properties may have a separate security division

• In smaller properties, the rooms division or the general manager may be responsible for security

• Some hotels hire an outside company to provide security officers


Protection

• The security staff is responsible for protecting– guests– employees– property

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Threats to Security

• People who intend to do harm• Hazards and accidents• Natural disasters


Liability

• Liability refers to the responsibility to pay for damage or loss

• Most states have limitations of liability, or limits on the amount a hotel must pay a guest for loss of property

• Hotels may provide safe deposit boxes kept in a vault for guest use

continued


Liability

• The risk of lawsuits can be reduced with good safety and security procedures

• Insurance helps to protect against financial loss

• Types of insurance policies include– property insurance– liability insurance– crime insurance


Security Staff

• Plainclothes security officers– wear regular clothing– keep patrons from thinking the establishment has

a crime problem• Uniformed security officers

– give the impression that everything is under control

– make guests feel safe


Structural Security

• Structural security, the security features built into a lodging property, include– buildings– guest rooms– technology, such as security systems


Security Policies

• Security policies are rules employees must follow to ensure security– Employee ID cards– Key control, including key cards– Limiting the number of entrances– Lost and found procedures


Surveillance

• Surveillance is closely observing what is going on in an area

• May be performed by a patrol• Includes routine tasks


Records and Investigations

• Security officers document all security incidents in a security log

• They provide detailed information about any accidents in an accident report


Role of All Employees

• Security and front desk staff work together to handle guests’ security concerns and respond to emergencies

• All employees are responsible for noticing and reporting problems or dangers and should– report accidents and hazards– report suspicious people– take responsibility for keys and key cards


Preventing Employee Theft

• Keep supplies in locked rooms and use a requisition system

• Take inventory to see if items are missing• Restrict times and locations where employees

enter and exit the building• Record employees’ arrival and departure times• Inspect packages taken into or out of the

building by employees


Director of Security

• The director of security– hires and manages staff– manages the department’s budget– develops and implements security policies– trains employees– prepares staff schedules– maintains equipment


• What are two basic functions of security?– preventing crimes and accidents; responding to

problems and emergencies• The security staff is responsible for

protecting guests, property, and _____.– employees

Chapter 13 Review

continued


• What are the three categories of threats to security?– people who intend to do harm; hazards and

accidents; natural disasters• What three types of insurance do hospitality

businesses buy to limit financial loss?– property, liability, and crime insurance

Chapter 13 Review

continued


• What is structural security?– the security features built into a property

• Who is responsible for reporting accidents and hazards?– all employees

Chapter 13 Review

chapter 13 security permission granted to reproduce for educational use only.© goodheart-willcox...

Documents

security slide

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security department

security features

security people

security systems

director of security

security procedures