© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 10SLIDE 1

1 Global Communication

2 Technology Issues

3 Technology Etiquette

10C H A P T E R

Global Communication—Technology and Etiquette

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 10SLIDE 2

Telecommunications

●The transmission of text, data, voice, video, and images electronically from one location to another

●Makes communicating globally possible, fast, and affordable

●Also helps you ● Do other work-related tasks more efficiently● Collaborate in new and interesting ways

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 10SLIDE 3

Computers

Both desktops and laptops still common in business

Windows operating system used most often Apple computers used more in some

industries, like graphic design

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 10SLIDE 4

Mobile Devices

●Tablets

●Smartphones

● Intelligent mobile hotspots

●Mobile apps

PRNewsFoto/Verizon Wireless/AP Photo

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 10SLIDE 5

Other Communication Means

Social networking sites● Professional networking sites● Overlap between personal and professional

VoIP Web conferencing

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 10SLIDE 6

Other Communication Means

Instant messaging and text messaging Cloud computing Web 2.0

● Wikis● Blogs

The use of computer services from virtual servers available on demand over the Internet

Web resources that are interactive

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 10SLIDE 7

Virtual Office Professional

Serves clients remotely

Rapidly growing field

Offers flexibility Required skills

Photodisc/Jupiter Images

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 10SLIDE 8

Security Threats

Computer virus Worm Trojan horse Adware/spyware P2P file sharing

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 10SLIDE 9

Security Solutions

Antivirus software Firewall Regular backup Care with e-mail Selective in downloads Effective passwords Logging off

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 10SLIDE 10

Effective Passwords

●At least eight characters long

●No dictionary words

●Uppercase and lowercase letters, numbers, and special characters

●Different passwords

●No personal information

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 10SLIDE 11

Identity Theft and Phishing Protection

●Care with e-mail

●Effective passwords

●Periodic credit checks

Phishing Using an online message that seems to be from a legitimate source to gather personal information

Identity theft The act of stealing personal information

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 10SLIDE 12

Mobile Phone Etiquette

Keep ringer settings as low as possible. Turn off or use vibrate or silent settings in

meetings or other events. Do not read or send e-mail, text, or play

games in meetings. If a call is unavoidable

● Alert companions ahead of time● Excuse yourself when it comes

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 10SLIDE 13

Mobile Phone Etiquette

Speak softly. Keep calls short if with someone else. Do not discuss private matters or sensitive

topics unless in private. Be aware of surroundings, and respect

others’ rights.

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 10SLIDE 14

Instant Messaging Etiquette

Pay attention to status indicators. Make messages concise. Take care in what you say. Use professional writing conventions. Consider cultural differences. Be courteous.