04/12/23

1.0 Introduction

Housekeeping is the management of household affairs.

Means we are dealing with maintaining a clean and comfortable environment in the premises.

In other word, it is the housekeeping task to ensure the guest needs and preferences to comfort and security are fulfilled.

1.1 STRUCTURE OF HOUSEKEEPING DEPARTMENT

a) Structure of Housekeeping Department for large property/luxury hotel.

EXECUTIVE HOUSEKEEPE

R

ROOM SUPERVISOR

ROOM ATTENDANT

HOUSEMEN

PUBLIC AREA SUPERVISOR

PUBLIC AREA ATTENDENT

LAUNDRY SUPERVISOR

LAUNDRY ATTENDENT

LINEN SUPERVISOR

LINEN MAID

ASSISTANT

b) Structure of Housekeeping Department for small property/economy hotel.

EXECUTIVE HOUSEKEEPER

FLOOR SUPERVISOR

MAIDS

LINEN ROOM SUPERVISOR

LINEN ROOM CLERK

PUBLIC AREA SUPERVISOR

MAIDS

ASSISTANT EXECUTIVE

HOUSEKEEPER

1.2 MISSION OF HOUSEKEEPING DEPARTMENT

Mission is a continuing task or responsibility to be performed by a group of

people.

Provide a clean interior to upgrade room sales:- increase the hotel revenue if they are cleaned properly- well maintained by the housekeeping department

Protect the owner’s investment:- maintain the life expectancy of all interior design in the premise. - to develop effective cleaning practices.- to train housekeeping to do the cleaning job to meet this mission.

1.3 JOB DESCRIPTION & JOB SPECIFICATION

1.3.1 JOB SPECIFICATION

• Responsible and accountable for cleanliness, maintenance & aesthetic upkeep of the hotel.

Executive housekeeper/director

of housekeeping

• Managed to resources given by the EH to achieve the common objectives of cleanliness, maintenance & attractiveness in a given shift.

Assistant housekeeper

• Responsible for seeing that the crews of attendant complete their assignments properly.

• Also communicate with Front Desk regarding any special instructions for guest room not already noted on the assignments sheets.

Room supervisor

• Responsible of the guest floor attached to him or she in a shift

• scope includes guest room, corridors, staircases, and floor pantries of the allocated floor.

Floor supervisor

• Responsible cleanliness, maintenance, and attractiveness of all areas.

• Ex: bars, restaurant, swimming pool & car park areas.

Public area supervisor

• Also known as chambermaids or room boys.• The actual cleaning of guest room &

bathroom allocated to them.• Report any repairs in guest room, any

damaged by staff or guest & any suspected theft of hotel property.

Room attendent

• Clean carpets, wash wall, remove trash and recycling, care for floors and clean high and hard-to-reach areas.

• May work as linen runners whose main job is to take soiled linen from the guest room floors & transport clean linen, as needed to the room attendants on the floors.

Houseman/house attendant

• Referred to as a lobby attendant, cleans the public spaces of the property.

• All areas used by the guests inside the property other than the guest rooms.

• Assigned to back of the house areas

Public area attendant

• To be able to handle any aspect of housekeeping at night.

• Responsible and accountable at night for smooth housekeeping.

Night supervisor

• He or she is a non-management person solely responsible for the acquisition, storage, issuance and cleanliness of linen.

• Huge task is to keep track of all linen types.

Linen room supervisor

• Assist the supervisor by actually issuing linen and filling such records as necessary.

• Perform some laundering task in the hotel that has On-Premise laundry (OPL)

Linen room attendant / Laundry attendant

• Providing clean serviceable uniforms to the staff of the hotel.

• Keep an inventory control on various uniforms at various stages of use.

Uniform room supervisor

• Issuing of uniforms while receiving soiled uniforms for onward transmission to the laundry.

• He or she can sometimes do the laundering task in the hotel.

Uniform room attendant / Laundry

attendant

• Responsible for all laundry operation.• Make sure that the laundry is operating

efficiently.Laundry manager

• Fabricated a variety of items, from draperies to bed covering and uniform.

• Responsible mending & repairing fabric item.

Seamstress

• Answering phone and relaying messages, assist with other matters regarding office operation.

Clerical staff

1.4 AREAS OF HOUSEKEEPING DEPARTMENT

RESPONSBILITIES

ROOMROOM

HOUSEKEEPINGDEPARTMENT AREAS

HOUSEKEEPINGDEPARTMENT AREAS

-DINING AREA-BANQUET AND CONFERENCE-SALES AND ADMINISTRATIONOFFICE-PARKING AND FRONT AREA

-DINING AREA-BANQUET AND CONFERENCE-SALES AND ADMINISTRATIONOFFICE-PARKING AND FRONT AREA

OTHER AREASOTHER AREAS

-ENTRANCE-LOBBY-FRONTDESK CORRIDOR

-ENTRANCE-LOBBY-FRONTDESK CORRIDOR

PUBLIC AREAPUBLIC AREA

-SUITE-DELUXE-

SUPERIOR

-SUITE-DELUXE-

SUPERIOR

The most important element for housekeeping department.

A suite consists of two or more rooms and may have more than one bedroom, or extra rooms such as kitchenette or conference room.

Deluxe room represents maximum rate charged by the hotel for a regular size sleeping room.Thus, offers the best available location in the hotel with the best view, the highest level of comfort, furnishing and decor.

Superior room represents the moderate or medium rate charged by the hotel.Althought, its usually located on the ground floor with an acceptable view and may include a double, queen or king bed.

Standard room represents the hotels minimum rate for a regular size sleeping room.Althought, consist of one or more double beds, a queen or two queen beds.Thus, offer at least attractive view and convenient location in the hotel.

ROOM

The Housekeeping Responsibilities

HOUSEKEEPING RESPONSIBILITIES

(ROOM)

HOUSEKEEPING RESPONSIBILITIES

(ROOM)

BATHROOM

CLEANING BED MAKING

ROOM SERVICE

GUEST’S LAUNDRY SERVICE

ROOM CLEANING

HOUSEKEEPING DEPARTMENT RESPONSIBILITIES. MAKE SURE THAT GUEST’S EXPECTATIONS OF

CLEANLINESS ARE MET. KNOWN AS FRONT OF THE HOUSE,WHICH

INCLUDES ENTRACE,LOBBY,FRONT DESK,CORRIDOR AND LIFT OR ELEVATOR.

MUST LOOK THEIR BEST AT ALL TIMES.

PUBLIC AREA

The Public Area Responsibilities

PUBLIC AREA RESPONSIBILITIES

PUBLIC AREA RESPONSIBILITIES

WORKABLESCHEDULE

S

CONTRACTCLEANING

PROVIDING TOOLS &

EQUIPMENT

CONDUCTINGREGULAR

INSPECTIONS

The day shift for public area concentrates on neat and appearance.

Early morning shift starts at 4.00 a.m 5.00 a.m.

Depends on the hotel area and category. The scheduling is generally based on labor

analysis. Tools and equipment provided by public area

cleaning are carts or trolley, cleaning tools and vacuum provide by the management.

Some of vacuum provided by housekeeping are piggyback vacuum, ride on vacuum, wet and dry vacuum and many more.

Workable Schedules

Important in order to control labor and equipment costs.

Outside cleaning company hired to do tasks that would require effective training or specialized equipment.

Exucutive housekeeper consider some factors such as costs, type of equipment and the effectiveness of the equipment to determine hiring decision.

Housekeeping department is responsible in making accurate decision for public area operations.

Housekeeping department should consider the advantages and disadvatages of contract cleaning.

Contract Cleaning

Tools and equipment are important to public area operation.

It makes the cleaning operation faster and easier.

The public are is responsible on providing tools and equipment for cleaning operations.

Providing Tools and Equipment

Must be carried out at public areas. Inspections are important in order to make

sure all areas are in good condition. The inspections areas include lobby, toilet,

entrace, corridor, lift, etc. Important to determind that all designed

tasks were complete and done correctly during shifts.

Repairs, cleanliness and replacement are also carried up.

Toilets, sinks and waste paper baskets are inspected to.

Conducting Regular Inspections

Other Areas

DINING AREA

BANQUET & CONFERENCE

ROOM

SALES & ADMINISTRATION

OFFICE

PARKING AND FRONT AREA

RECREATIONAL AREA

Daily cleaning.

Special cleaning projects.

Night Cleaning Assignments.

General cleaning.

There some operational activities in other areas that are under the responsibilities of Housekeeping.It

includes

Housekeeping is responsible for daily cleaning activities in dining, parking and front and recreational areas.

The daily cleaning activities are stain removal, linen supply, dealing with spills, vacuuming and carpet shampooing.

Daily Cleaning

Special cleaning assignments are added on a rotating basis to each night’s work.

Activities for special cleaning project involves:

1. Mirror and chrome polishing.2. Sink polishing.3. Tiles scrubbing and polishing.4. Entrance cleaning.5. Wash cubicle doors and partition.

Special Cleaning Projects

Night cleaning assignment must be carried out after the outlet is closed.Normally, from 10 p.m to 2 p.m.

For upscale hotels, which have 24 hours dining outlets, the cleaning must be done during slow period (from 2 a.m to 5 a.m).

Night Cleaning Assignments

Assigning Monthly Tasks

Vacuum upholstered furniture or fittings

Wax lamp bases and decorative items

Wash and polish all wood and non wood furnishings

Wash and polish all clear glass except windows(daily

cleaning ).

Wash and spot clean walls.

Polish marble floor.

Scrub and wash tiles in public restroom.

General Cleaning-Require daily or weekly cleaning.Some tasks are done once a

month or twice a year.-General cleaning focus on :

Providing clean comfortable and safe surrounding Maintaining a “house”

▸organized will approach and technical understanding to enable Housekeeping Department to cope with the volume of

work Obtaining optimal room sale ▸room can be sold over and over again

▸ensures optimal room sales to obtain maximum profit Fulfilling guest’s preferences

▸the criteria by which each guest decides whether room is good or bad is strictly personal and Housekeeping Department will tries their best to fulfilling guest preferences

as best as they can Creating appealing and desirable room

▸ensures that the basic human needs of comfort and security are also taken care of. ▸giving a guest a desirable room, has a direct connection on the guest experience in a hotel

FUNCTIONS OF HOUSEKEEPING DEPARTMENT

Developing effective cleaning practices▸Executive Housekeeper’s need to protect this investment and

maximize the life expectancy of all interior design elements by developing effective cleaning practices and training staff to

carry out these efficiently. Maintaining property’s interior

▸ensures that property interior’s continue to look and operate like new as long as possible.

FUNCTIONS OF HOUSEKEEPING DEPARTMENT

THANK YOU