chap10 managers and culture differences 2

8/10/2019 Chap10 Managers and Culture Differences 2

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SOUTH-WESTERN EDUCATIONAL PUBLISHING

LESSON

10-1GOALS

Explain the characteristics of

successful managers and

how management styles

vary.

Understand the effects of

cultural differences on a

global workforce.

MANAGERS

AND CULTURAL

DIFFERENCES


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Managers in Organizations

Managers are people in charge of

organizations and their resourcesCharacteristics of managers

Technical skills

Interpersonal skills

Conceptual skills


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Styles of managers

Styles of managers

Autocratic management Managers who centralize power and tell employees

what to do

Participative management

Managers who decentralize power and share it withemployees

Free-rein management Managers who avoid the use of power


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M

a

x

i

m

i

ze

M

i

n

i

m

i

ze

Power or Authority to Control Others

Free-rein

Managers

Participative

Managers

Autocratic

Managers

Use of Power or Authority

by Managers


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Influences of Cultural Differences

Peoples behaviors are shaped by their cultural

background. Managers must be aware that

certain culturally based patters of behavior exist

and need to be considered

Participation in making decisions

Hiring preferences Permanence of employment

Labor-management relationships


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LESSON

10-2GOALS

MANAGEMENT

FUNCTIONS

AND

ORGANIZATION

Describe the basic

components of the process

of managing.

Differentiate among

organizational structures

based on function, product,

and geography.


7/15 SOUTH-WESTERN EDUCATIONAL PUBLISHING

Process of Managing

Planning and decision making Setting goals to be attained and making choices that lead to the

goals Organizing, staffing, and communicating

Structuring business operations , acquiring employees with thenecessary knowledge, and sharing information

Motivating and leading

Creating the desire to achieve and getting employees to pursuethe goals

Controlling Regulating the business operations to ensure productivity and

efficiency



Structures of Organization

Organization chart is a drawing that shows thestructure of an organization. There are three

ways. Organization by function: determined by what people

do

Organization by product: related products are grouped

fro form departments Organization by geography: the geographic basis

might be by city, county, state, region, country, orcontinent



Product

Development

Manager

Manufacturing

ManagerSales Manager

Business Affairs

Manager

VP for ProductionVP for

Customer Service

President

Organization by Function



Aviation Parts

Division

Microcomputer

Division

Consumer Small

Appliance Division

Vice President

President

Organization by Product



North American

Operations

Manager

European

Operations

Manager

South American

Operations

Manager

African

Operations

Manager

VP of Northern

Division

VP of Southern

Division

Chief Executive

Officer

Organization by Geography



LESSON10-3

GOALS

THE CHANGING

PROCESS OF

MANAGEMENT

Discuss factors that affect

the levels of management in

an organization.

Describe the four stagesthrough which a business

passes to reach global

status.

Explain the differences

between management today

and the way it is expected to

be in the future.


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Levels of Management

Span of control

Front-line managers

Middle managers

Senior managers

Chief executive officer (CEO)Lines of authority

Delegation of authority and responsibility


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Middle

ManagersMarketing

Info Mgr.

Promotions

Manager

Sales

Manager

Customer

Service Mgr.

SeniorManagers

VP of

DistributionVP of

Production

VP of

Marketing

VP ofFinance

VP of HR

CEO President

Front-Line

ManagersDept. C

Supervisor

Dept. B

Supervisor

Dept. A

Supervisor

Span of Control


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Evolution of Organizations and

Management

Stage One: Domestic Company

Stage Two: Exporting CompanyStage Three: International Corporation

Stage Four: Global Corporation

chap10 managers and culture differences 2

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