changing the standard practice power point
TRANSCRIPT
Changing the
Standard Practice
What can we change to save time
and money?
Employee training in multiple departments
Scheduling
Increase in productivity
Interview Results
Interview completed with 39 grocery store employees
87% desired training in multiple departments
74% felt responsibilities are not fairly shared among team members
49% felt the skills of employees are not being well used
62% said they do not feel challenged in their current position
Training
Cross trained Employees (trained in multiple departments) =
Increase customer satisfaction by more knowledgeable employees
Employees feel challenged
Less new hires
Fewer total employees on payroll
Benefit/Insurance payout decreases
This graph shows when the store does its peak business
Allowing each store manager to schedule employees at incremental times during the
day/night to allow for maximum productivity.
0
1000
2000
3000
4000
5000
6000
Productivity
No. of Trans Items Sold Sale Amt $
Scheduling
What can we change for scheduling?
Hire people over 18 who are allowed to work in all departments
Bring people in early to get a department ready
Finished employees go to another department to help get ready for
customers
Schedule skilled workers to stay longer
Monthly look at hours used
35%
24%
7%
14%
20%
PROJECTED HOURS
Front End Grocery Produce Market Deli
39%
26%
6%
9%
20%
ACTUAL HOURS
Front End Grocery Produce Market Deli
Increase Productivity
Work accomplished in timely manner
Make a list of how much time it takes to complete a task
Different tasks take longer as well as different departments take
more prep work.
Do the prep work the day before
Out of 39 employees 18 said that they could use help throughout
the day to accomplish task quicker,
10 said that they found themselves with nothing to do at times, and
11 refused to answer
Management
Store manager said, “he would like to be able to make changes as
needed for his store without having to wait for corporate to sign off
on it.”
he would be able to implement policies that were specific to his
store
adapt to changing situations
Make decisions in the moment
Give store managers more power
Let store managers:
Write store specific training procedures
Freely adjust daily schedule as demanded by workload
Use total store hours to use skilled employees as needed
Happy Customers
These suggested changes would
increase customer satisfaction by
having:
Fully stocked shelves
Cleaner store
Less wait time in lines
More help finding items
Happy Company
Saving Money!