changing the standard practice power point
TRANSCRIPT
Changing the Standard Practice
What can we change to save time and money?
Employee training in multiple departments
Scheduling
Increase in productivity
Interview Results
Interview completed with 39 grocery store employees
87% desired training in multiple departments
74% felt responsibilities are not fairly shared among team members
49% felt the skills of employees are not being well used
62% said they do not feel challenged in their current position
Training
Cross trained Employees (trained in multiple departments) = Increase customer satisfaction by more knowledgeable employees Employees feel challenged Less new hires Fewer total employees on payroll Benefit/Insurance payout decreases
This graph shows when the store does its peak businessAllowing each store manager to schedule employees at incremental times during the day/night to allow for maximum productivity.
7am-8am
8am-9am
9am-10am
10am-11am
11am-12M
12M-1pm
1pm-2pm
2pm-3pm
3pm-4pm
4pm-5pm
5pm-6pm
6pm-7pm
7pm-8pm
8pm-9pm
9pm-10pm
0
1000
2000
3000
4000
5000
6000
Productivity
No. of Trans Items Sold Sale Amt $
Scheduling
What can we change for scheduling?
Hire people over 18 who are allowed to work in all departments Bring people in early to get a department ready Finished employees go to another department to help get ready
for customers Schedule skilled workers to stay longer
Monthly look at hours used
35%
24%
7%
14%
20%
Projected HoursFront End Grocery ProduceMarket Deli
39%
26%
6%
9%
20%
Actual HoursFront End Grocery ProduceMarket Deli
Increase Productivity
Work accomplished in timely manner Make a list of how much time it takes to complete a task Different tasks take longer as well as different departments take
more prep work. Do the prep work the day before Out of 39 employees 18 said that they could use help throughout
the day to accomplish task quicker, 10 said that they found themselves with nothing to do at times,
and 11 refused to answer
Management
Store manager said, “he would like to be able to make changes as needed for his store without having to wait for corporate to sign off on it.”
he would be able to implement policies that were specific to his store
adapt to changing situations Make decisions in the moment
Give store managers more power
Let store managers:
Write store specific training procedures
Freely adjust daily schedule as demanded by workload
Use total store hours to use skilled employees as needed
Happy Customers
These suggested changes would increase customer satisfaction by having: Fully stocked shelves Cleaner store Less wait time in lines More help finding items
Happy Company
Saving Money!