change: start with a man and a hedgehog
DESCRIPTION
Demand management: A new contract with communities (& Councillors, staff, partners, contractors….) Dr Carolyn Wilkins Chief Executive Oldham Council. Change: Start with a man and a hedgehog. Definition of madness: “Doing the same thing over and over again, and expecting different results”. - PowerPoint PPT PresentationTRANSCRIPT
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Demand management:
A new contract with communities
(& Councillors, staff, partners, contractors….)
Dr Carolyn WilkinsChief ExecutiveOldham Council
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Change: Start with a man and a hedgehog
Definition of madness:“Doing the same thing over
and over again, and expecting different results”
Green Cross CodeA third of road fatalities involve someone who failed to look properly
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Troubled families – An Illustration of Einstein’s madness?
From2003
to2012
Police/Community
Safety
A post-it = a contact or intervention
Health Social Care HousingCommunityOutreach
CAFCo-ordination
AttendanceService
HousingBenefit
BarnadosFamily
InterventionProject
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A new model of public services required
Re-shaping service demand as part of the changed relationship between the Council and our communities.
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Why co-operative?
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Why co-operative?
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What does a Co-operative Council mean for Oldham?
• It’s a whole-system approach – focused on everyone ‘doing their bit’ and changing relationships
• Emphasising self-help and responsibility – supporting communities to be more resilient
• Engaging with communities to design and deliver things in partnership
• Championing local democracy and community leadership
• Making the most of the resources we have by securing extra social and economic value through the way we work
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Changing Demand Profiles:
• Nudge• Enforce
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Changing Demand Profiles:
•Conduct Conditionality
•Incentives/Dividends
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Changing Demand Profiles:
• Beyond Services - Issues that matter
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All Age Early Help Offer:
Aims to deliver a service that:
• Supports residents at the earliest point
• Focuses on the solutions that can be provided by individuals, households and the community
• Stops people reaching crisis point and needing input from specialist/crisis services so reduces pressure on these services
• Providing effective step down offer
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All Age Early Help Offer:
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What will be available to people?
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All Age Early Help:
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It’s not enough to simply say it’s going to be differ-ent…
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On Sunday, 3rd September 1967, Sweden changed from driving on the left to driving on the
right. This is what happened
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Changing the lens
“We don’t see things how they are, we see things how we are” (Anaïs Nin)
“A way of seeing is a way of not seeing” (Anne Oakley)
Viewing issues through the lens of service, profession or system can limit & distort what we see.
Have to change the way we see, understand and behave
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• Influenced by where we look and the voices we listen to.
• Strong professional bias to our learning
• Risk is a closed system that ignores local voices and intelligence
• Can place insufficient weight on role and perspectives of elected members and public.
How We Learn and Change
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Deeper understanding of our communities:
• Values modes analysis• Social network analysis• Mapping of community assets• Community led commissioning• Voice and Role of Local Leaders
Changing what we see and who we hear:
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Our approach:
• Behaviour Change Framework
• Behaviour Change Boot Camps
- bringing a range of different people together to co-sign solutions to topical issues (e.g. zero waste) - social media warm up campaign to ‘live’ the issue - Hosted by Innovate Oldham Network (iON)
- linked to our commissioning framework- Building on our learning so far- Using academic models of behaviour change
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Behaviours: our workforce
Supported by Peer Review and People Systems
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Shaping Demand
…the Calderdale way
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Shaping the future
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Shaping the future
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Building Ambition for Calderdale• Growth- Driving economic development and
enterprise• Ambition- Raising aspiration and achievement for all
our residents• Resilience: Supporting personal, community and
environmental resilience • Sustainability: Managing demand and investing for
the future• Efficiency: Delivering efficiency and effectiveness in
public services• Fairness: Reducing inequalities and tackling
disadvantage
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Resilience
• Resourceful Communities & Community Anchors
• Financial Resilience• Living Well (Loneliness) –
‘neighbourliness is a key asset’• Service Missions: Risk enablement, co-
production, customer-led design
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Behaviour Change
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Behaviour Change
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Behaviour Change
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Better Outcomes
“I never thought he would be able to travel independently…it will open so many doors for him”
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Embedding the approach• Demand Management training: mandatory for key
teams• Lean level 1 & 2: ‘common sense for all’• Customer Insight• Technology, Innovation and ‘Open Organisation’• Prevention• Early Intervention• Smarter Working and ‘our behaviours’
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Resilience
Inspired by the Enabled by Design-athon; Enabled by Design, sister organisation FutureGov and Calderdale Council are bringing the #HacktheHome event to Halifax on 17th September.