change is the only constant: - omg center for
TRANSCRIPT
![Page 1: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/1.jpg)
October 29, 2013
CHANGE IS THE ONLY CONSTANT:
Preparing for and Managing Organizational Change
The Pew Fund Capacity Building Program:
OMG Center for Collaborative Learning
![Page 2: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/2.jpg)
¡ Capacity: the ability or power to do, experience, or understand something.
¡ Change: to make or become different.
Workshop Presented By:
Meghan McVety, Capacity for Change, LLC
www.capacityforchange.com
CAPACITY FOR CHANGE
![Page 3: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/3.jpg)
![Page 4: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/4.jpg)
Change creates and offers windows for improvement
(or decline). How an organization acts determines the path.
![Page 5: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/5.jpg)
Managing change successfully is possible, and more often than not,
it is in your control.
![Page 6: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/6.jpg)
Exploring today:
v How capacity building can effect change
v Change interventions
v Being prepared for planned versus unplanned change
v Supporting people in times of change
![Page 7: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/7.jpg)
UNDERSTANDING CHANGE
![Page 8: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/8.jpg)
1. Unfreeze
2. Change
3. Refreeze
THREE STEPS
![Page 9: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/9.jpg)
Slide from Charlie Rudd, based on Satir change model: www.solutionsiq.com
Planned or Unplanned
![Page 10: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/10.jpg)
Slide from Charlie Rudd, based on Satir change model: www.solutionsiq.com
![Page 11: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/11.jpg)
UNDERSTANDING ORGANIZATIONS
![Page 12: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/12.jpg)
ORGANIZATION AS A SYSTEM
![Page 13: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/13.jpg)
ORGANIZATION AS A SYSTEM
¡ All parts of the system must be integrated
¡ Take into consideration how decisions affect all parts of the system
¡ A high-functioning system continually exchanges feedback among its various parts to ensure they remain closely aligned and focused on achieving the goal of the system.
![Page 14: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/14.jpg)
Organizational Goals
Leadership
Programs
Administrative Support
Communications
Finance and Management
![Page 15: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/15.jpg)
Organizational Goals
Leadership
Programs
Administrative Support
Communications
Finance and Management
![Page 16: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/16.jpg)
Organizational Goals
Leadership
Programs
Administrative Support
Communications
Finance and Management
![Page 17: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/17.jpg)
WHY ORGANIZATIONS ARE NOT ALIGNED…
Philosophical Considerations
¡ Are we operating with the same definitions?
¡ Are different views of our work integrated?
¡ Are different disciplines and models aligned?
Operational Considerations
¡ Lack of systems approach – knowing and responding to what each part of the system needs and how it works together
¡ Understanding sub-systems
¡ Communicating across systems
![Page 18: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/18.jpg)
WHY ORGANIZATIONS ARE NOT ALIGNED…
Philosophical Considerations
Are we operating with the same definitions?
How are our different views of our work integrated?
How are different disciplines and models aligned?
Operational Considerations
Lack of systems approach and integration – knowing what each part of the system needs and how it works together
Understanding sub-systems
Communicating across systems
Diagnosis if not aligned: • What happened that caused the mis-‐alignment? (Or made you aware of it?)
• What intervention is needed to achieve alignment?
![Page 19: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/19.jpg)
Organizational Goals
Leadership
Programs
Administrative Support
Communications
Finance and Management
Alignment is the ideal state to achieve optimal individual, team, and organizational performance.
Aligned organizations handle change well.
![Page 20: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/20.jpg)
CHANGE INTERVENTIONS:
ACHIEVING ALIGNMENT
![Page 21: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/21.jpg)
CHANGE INTERVENTIONS
1. Management development 2. Organizational learning 3. Work systems 4. Organizational structure 5. Organizational culture 6. Strategic planning
![Page 22: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/22.jpg)
Interventions
1. Management development
2. Organizational learning
3. Work systems 4. Organizational
structure 5. Organizational
culture 6. Strategic
planning
¡ Leadership turnover
¡ Funding (changes in revenue, funder priorities)
¡ Technology
¡ Low morale/conflict
¡ Community needs and opportunities
¡ Crisis
¡ Performance gaps
¡ Lack of focus
¡ Mergers
SOME MOMENTS TO INTERVENE
![Page 23: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/23.jpg)
¡ Management: § Functions and styles § Development of
managers through training and coaching
¡ Goal setting and performance appraisals
¡ Team-building ¡ Conflict management
MANAGEMENT DEVELOPMENT
![Page 24: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/24.jpg)
¡ Promoting, rewarding, and capturing organizational learning: § Creating continuous learning
opportunities § Promoting inquiry and dialogue § Encouraging collaboration and team
learning § Establishing systems to capture and
share learning § Empowering people to have a
collective vision
ORGANIZATIONAL LEARNING
![Page 25: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/25.jpg)
¡ Technical processes: § Reporting § Technology § Finance and administration § Policies and procedures
WORK SYSTEMS
![Page 26: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/26.jpg)
¡ How responsibility and authority are assigned: § Must fit the organization’s environment, strategy, size, and focus § Must support and encourage the desired organizational culture § Includes individual job design § Clear work flow processes
ORGANIZATIONAL STRUCTURE
![Page 27: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/27.jpg)
ORGANIZATIONAL CULTURE
Strategy
Structure Human Processes
Technical Processes
Culture
![Page 28: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/28.jpg)
WHAT IS ORGANIZATIONAL CULTURE?
“I don’t know how it started, either, but I would never come to work without my hat.”
![Page 29: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/29.jpg)
Organizational Culture
SHARED NORMS AND PRACTICES
Culture
Stories
Symbols
Power Structures
Control Systems
Organiza-tional
Structures
Rituals & Routines
![Page 30: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/30.jpg)
STRATEGIC PLANNING
A systematic process of envisioning a desired future, and translating this vision into broadly defined goals or objectives and a sequence of steps to achieve them. Discovery | Design | Implementation
![Page 31: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/31.jpg)
What happens when strategy and culture meet?
![Page 32: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/32.jpg)
Turnover Funding
Movements and Moments
![Page 33: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/33.jpg)
DISCUSSION QUESTIONS
1. What stands out as a priority for your organization?
2. What made you aware of the change that’s needed?
3. What are your plans (and do your colleagues have tips for you)?
![Page 34: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/34.jpg)
MANAGING CHANGE
![Page 35: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/35.jpg)
Force Field Analysis
Driving Forces
Status Quo
Resisting Forces
![Page 36: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/36.jpg)
DIFFERING RESPONSES TO CHANGE
¡ Depends on a person’s perception of how change will affect them
¡ Driving Forces versus Resisting Forces § Empower Driving Forces § Manage Resisting Forces
![Page 37: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/37.jpg)
Crossing the Chasm, Geoffrey Moore
![Page 38: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/38.jpg)
A RULE TO THRIVE BY
People first.
![Page 39: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/39.jpg)
FOR CHANGE TO WORK – POSITIVELY
Phase 1: Identify the
Change Phase 2: Engage People in
the Change
Phase 3: Implement the
Change
![Page 40: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/40.jpg)
FOR CHANGE TO WORK – POSITIVELY
Phase 1: Identify the
Change Phase 2: Engage People in
the Change
Phase 3: Implement the
Change
![Page 41: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/41.jpg)
IDENTIFY ENGAGE IMPLEMENT
• Name the change • Get people’s
attention • Explain the
change process – what to expect
• Acknowledge potential frustrations
• Address organizational culture dynamics
• Re-align people to the change – create a compelling vision of the future state
• Ask for input – how to do it
• Using the input drawn from your team, execute on the change
PHASES OF CHANGE
![Page 42: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/42.jpg)
SIX CHANGE MANAGEMENT TIPS
FOR LEADERS
![Page 43: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/43.jpg)
6: Don’t fear failure — encourage it.
![Page 44: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/44.jpg)
5: Engage people in designing solutions.
![Page 45: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/45.jpg)
4: Document the intended change and the process for getting there.
![Page 46: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/46.jpg)
3. Script the change.
![Page 47: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/47.jpg)
2: Set the tone with a guiding vision that is desirable, feasible, and sustainable.
![Page 48: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/48.jpg)
#1: com· mu· ni· cate kəˈmyo͞onəˌkāt/ Verb
share or exchange information, news, or ideas. synonyms: be in touch, be in contact, have dealings, interface, interact, commune, meet, liaise
![Page 49: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/49.jpg)
INSTITUTIONALIZING CHANGE
![Page 50: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/50.jpg)
JOHN KOTTER’S 8-STEP PROCESS
1. Establish a sense of urgency 2. Create a guiding coalition 3. Develop a vision and strategy for the specific
change 4. Communicate the vision and plan 5. Empower employees for broad-based action 6. Generate short-term wins 7. Consolidate gains and produce more
change 8. Anchor the change in the culture
![Page 51: CHANGE IS THE ONLY CONSTANT: - OMG Center for](https://reader031.vdocuments.site/reader031/viewer/2022021009/6203ac8bda24ad121e4c2511/html5/thumbnails/51.jpg)
October 29, 2013
CHANGE IS THE ONLY CONSTANT:
Preparing for and Managing Organizational Change
The Pew Fund Capacity Building Program:
OMG Center for Collaborative Learning