GAIN

GROW

GLOBALIZE

BUSINESS COURSES

ABU DHABI: Al MuroorRoad, Next to Bus Station,Tel: +971 2 40 80 000,Fax: +971 2 44 38 199

AL AIN: Al Meryal area,Opposite Towayya Park,

Tel: +971 3 75 55 005,Fax: +971 3 75 55 004

E-mail: info@khawarizmi.comWebsite: www.kic.ae

/KUCUAE

Continuing Education Center (CEC) at KIC offers a wide range of coursesin the �elds of IT, Business, and English. It is licensed by the Abu DhabiCentre for Technical and Vocational Education and Training (ACTVET)

Through challenging training courses, The Continuing Education Centercontributes to the advancement and transformation of the UAE into a moreskilled, diverse, and knowledgebased community.

Established in 1985, the Continuing Education Center (CEC) at Al KhawarizmiInternationalCollege (KIC) is a leading provider of training and professionaldevelopment programs for individuals and corporate groups in the U.A.E.

AL-KHAWARIZMI INTERNATIONALCOLLEGE & CONTINUING EDUCATION CENTER:

In turn, this raises the standards and the quality of life of our students andimproves our community. Both individuals and industry professionals bene�tfrom the high standards and good reputation of the CEC.

كلية الخوارزمي الدولية - مركز التعليم المستمر:يعد مركز التعليم المستمر بكلية الخوارزمي الدولية الذي تأسس عام 1985 مركزا ً رائدا ً في

تقديم برامج التطوير التدريبي والمهني لألفراد والشركات األم والتابعة لها في اإلماراتالعربية المتحدة.

ويقدم مركز التعليم المستمر بكلية الخوارمي الدولية العديد من الدورات التعليمية في مجاالتتكنولوجيا المعلومات واألعمال التجارية واللغة االنجليزية. وقد حصل على ترخيص من مركز

أبوظبي للتعليم والتدريب التقني والمهني.

ويسهم مركز التعليم المستمر في إحراز تقدم وتحول لإلمارات العربية المتحدة إلى مجتمع أكث مهارة وتنوعا ًوثرائا ً معرفيا ً.

ويؤدي هذا بدوره إلى النهوض بمستويات طالبنا وجودة حياتهم المعيشية وتحسين مجتمعناعامة. ويستفيد الجميع أفرادا ً ومحترفين في مجال الصناعة من المعايير العالية وسمعة مركز

التعليم المستمر الطيبة.

INTERNATIONALBUSINESS SKILLS

Eligibility

New graduates who would like to contribute positively to their new work environment or Professionals that would like to enhance their achievements bydeveloping a comprehensive skill-set would make them more confident and highly effective at their job.

Duration & Format

Hours: 160 hoursRegular: 2 hours per day and 5 days per weekIntensive: 4 hours per day and 5 days per week

Examination Details

Upon completion of training, candidates are required to take a one-hour formal examination, hosted online by our partners, Pearson VUE. Successful candidates will receive an Association of Business Executives (ABE) Diploma in Business Skills.

Course OverviewThis qualification provides a general understanding of business and skills which will enable the candidate to stand out from the crowd in the working environment.

Candidates are introduced to the principles, common business practices, as well as techniques that can be applied within the work environment. He/she will also develop awareness of appropriate business etiquette

Approved & Accredited by

ABP, ABE – Accreditation and Regulation organizationsPearson VUE - Test developerBritish Business Professional Skills Development (BBPSD) - Owner of the International Business Skills Program Convenient for all educational levels.

Principles of Marketing and Customer Service.Principles of Business Communication.Principles of Self‐Awareness &Personal Development.Principles of Business Etiquette.Principles of Business and Finance.Principles of People Skills.Principles of IT for Business.Principles of Time Management in Business.

Key Topics

Course Advantages

Meets Job Nationalization requirements.Builds a competitive work-force.Covers topics that are at the forefront ofmodern business techniques.Accredited and supported by industry leaders.Convenient for all educational levels.Ideal for those who wish distinguishthemselves working environment.High quality content.Effective assessment arrangementsusing Pearson VUE Testing Centers.

Duration & Format

Hours: 500 guidance hoursRegular: 12 months, 2 hours a day & 5 days a weekIntensive: 6 months, 4 hours per day & 3 days per week

Course OverviewThe CIPD Foundation Level Certificate in Human Resource Practice is designed for those who want specialized Human Resource Management (HRM) knowledge combined with practical skillsdevelopment. After successful completion of the program, students are eligible for the Institute of Public Administration (IPA) Certificate in Human Resource Management Practice and theChartered Institute of Personnel and Development (CIPD) Foundation Level Certificate in Human Resource Practice. One of the key features of this program is its practicality, allowing participant’sample opportunities to acquire and practice new skills. This program will specificallyaddress key HRM challenges.

The program is also designed to reflect the CIPDHR Profession Map, preparing students for the newCIPD Associate professional level of membership(Associate CIPD) upon successful completion. This isa new professional grade of membership recognizing the skills, knowledge and approach needed to makea significant supporting contribution, and deliverexcellent results in the workplace.

CHARTERED INSTITUTE OF PERSONNEL & DEVELOPMENT (CIPD) COURSE

Staff who have recently moved into the field ofHuman Resource Management and are eager to update their HRM knowledge and skills persuading a career in HRM. Line Managers and Supervisors to whom HRM responsibility has been delegated orwould like to pursue CIPD Membership

Eligibility

Organizational Context of the HRM FunctionKey Personal Skills/Competencies for HRMPractitionersHR Role and Responsibilities of Line ManagersModels of HRM in the Civil, Public, Private andNot for Profit SectorsRecording, Analyzing and Utilizing InformationPerformance Development & Reward ManagementHuman Resource PlanningRecruitment & Selection Policies and Procedures & Skills in Recruitment and Selection InterviewingThe Public Appointments ServiceInduction and ProbationEmployee RelationsEmployment Law

Key TopicsCan create a greater awareness of theorganizational context of HRMAllow understanding of the key issuesthat impact on HRMDevelopes range of skills relevant to HRMGain knowledge of the legal, economic,environmental, social, technological andlabor related developments thatimpacts the HRM field

Course Advantages

CERTIFIED MANAGEMENT ACCOUNTANT (CMA)

Duration & Format

Hours: 100 hours (3 months)Regular: 3 hours a day and 3 days a weekWeekend: we are offering the training onFri / Sat (4 hours per day and 2 days inthe week)

Course OverviewThe Institute of Management Accountant (IMA), serving individuals and corporations for nearly a century, is the world’s leading professional organization dedicated to the advancement of accounting, finance, & information management.

IMA stays ahead by keeping its members abreast of new industry insights, in touch with their peers and on target with the latest education and certification opportunities.

With chapters around the world, the IMA provides members with personal and professional development opportunities through the globally recognized & highly coveted Certified Management Accountant (CMA).

Key TopicsPart IFinancial planning, performance & control

Planning, budgeting and forecastingPerformance measurementCost managementInternal controlsProfessional ethics

Part IIFinancial decision making

Financial statement analysisCorporate financeDecision analysis & risk managementInvestment decisionsProfessional ethics

Course Advantages

Focuses on the critical skills used in business.Respected by employers who seek to hire and promote CMA'sValued – CMA's earn higher compensation than non-certified professionals.CMA exams are conveniently offeredelectronically in hundreds of locations worldwideFlexible study options with three examwindows eachComfortable exam scheduling at a time and place convenient for you.

Examination Details

The CMA examination is given ina computer based format

There are two parts to the CMA exam, 4hours each, which can be taken in anyorder. The 2 parts and the ensuing topicsare mentioned above in the coursecontents section

100 multiple choice questions and two30 minute essay questions

Three CMA exam attempts per year(January - February; May - June;September - October)

Eligibility

The CMA program is tailor-made for finance professionals from levels, whether he/she would like to enhance his/her value to their current organization or expand their career potential.

To be certified as a CMA, candidates must:

Hold a bachelor’s degree from anaccredited college or universityHave at least 2 continuous yearsof professional experienceHave prior knowledge of Economics,Basic statistics & Financial accountingAgree to abide by IMA’s statement of ethical professional practiceHave completed both parts of theCMA exam

Hours: 500 guidance hoursRegular: 12 months, 2 hours a day, and5 days a weekIntensive: 6 months, 4 hours per day, and 3 days per week

Duration & Format

The Institute of Leadership & Management (ILM) isan awarding body for Leadership and Managementqualifications in the UK. It is also a professional membership body for leaders and managers in theUK — providing a wide range of career support services to members.

The qualifications are made up of a wide range of units covering core Management skills, such asunderstanding how to organize and delegateand how to gain skills in communication, team leadership, change, innovation and managingpeople and relationships.

Course Overview

ILM CERTIFICATIONCOURSE

The Level 3 Award, Certificate and Diploma inLeadership & Management are ideal for individuals who have management responsibilities but no formal training, and are serious about developing their abilities. Practicing team leaders seeking to move to the next level of management and managers whoneed to lead people though organizational change, budget cuts or other pressures are also eligible.

Eligibility

Organizational Context of the HRM FunctionKey Personal Skills/Competencies for HRMPractitionersHR Role and Responsibilities of Line ManagersModels of HRM in the Civil, Public, Private andNot for Profit SectorsRecording, Analyzing and Utilizing InformationPerformance Development & Reward ManagementHuman Resource PlanningRecruitment & Selection Policies and Procedures & Skills in Recruitment and Selection InterviewingThe Public Appointments ServiceInduction and ProbationEmployee RelationsEmployment Law

Key Topics

Gain a variety of key management skills andput them into practice in your own roleBuild leadership capabilities(motivate & engage teams,managerelationships confidently)Develop leadership and managementskills using your own knowledge,values and motivations.

Course Advantages

Eligibility

Those needing to prepare successfully for Project Management Institute’s PMP® certification exam and for those who attended any Project ManagementCertification program in the past and need a “refresher” course before taking the PMP® exam.

Course OverviewThe PMP Certificate is the most recognized and espected credential in the field of project management.This course is dedicated to helping students earn their certificate by preparing them for the PMP exam. It focuses on key concepts in each of area, including the recently added professional responsibility section. The course begins with an introduction to the exam and why it exists.

Course Advantages

Focuses on the critical skills used in business.Respected by employers who seek to hire and promote CMA'sValued – CMA's earn higher compensation than non-certified professionals.CMA exams are conveniently offeredelectronically in hundreds of locations worldwideFlexible study options with three examwindows eachComfortable exam scheduling at a time and place convenient for you.

PROJECT MANAGEMENTPROFESSIONAL COURSE (PMP)

Duration & Format

Hours: 45 hours (3 weeks to 1 month)Regular: 3 hours a day and 5 days a weekWeekend: we are offering the training on Fri / Sat(8 hours per day and 2 days in the week)

Key TopicsProject Lifecycle and OrganizationProcesses for a project ManageProject Integration ManagementProject Scope ManagementProject Time ManagementProject Cost ManagementProject Quality ManagementProject Human Resource ManagementProject Communications ManagementProject Risk ManagementProject Procurement Management

Examination Details

The CMA examination is given in a computerbased format

There are two parts to the CMA exam, 4 hourseach, which can be taken in any order. The 2parts and the ensuing topics are mentionedabove in the course contents section

100 multiple choice questions and two 30minute essay questions

Three CMA exam attempts per year(January - February; May - June;September - October)

PROBLEMSOLUTION

SUCCESS

Hours: 90 hours (80 Direct Learning Hours) 6 weeks on the basis of 3 hours daily(6.00-9.00 pm), Sunday to Thursday

Duration Format

“Modern Accounting” program covers a series of 6 training courses. Each of them is a pre-requisite of the next one. It is taken for granted that this program paves the way to a better job performance and job opportunities in every organization.

Course Overview

MODERN ACCOUNTING PROGRAM

1. Candidates who have not completed their academic studies and they want to work in accounting field OR if they want to get a general awareness of the Accounting field.

2. Those that have completed their Academics but did not work in the accounting field and are seeking to do so now.

3. Students who have completed their Academics and worked in accounting field and stopped for many years and they want to return back to the accounting domain.

Eligibility

I - Essentials Of Accounting: (Level 1)

Introduction to types and normal of accounts (Debit & Credit)Assets, liabilities, and capital Journalizing and posting transactionsThe double entry bookkeeping systemAdjusting proceduresClosing procedures Preparation of Trial Balance Preparation of Financial statements

II - Accounting - Intermediate Level (Level 2)

Plant and equipment depreciationBank reconciliationPetty cash fundCash ManagementAccounts Receivable :Doubtful DebtsRecording MethodsAssets transactional recording (Disposal, Exchange, Sales) & Market Value

III - Financial Statements Analysis and Interpretation

Balance sheetIncome StatementStatement of Cash FlowStatement of Retained EarningsManagerial view of the Financial StatementLiquidity ratiosActivity, or utilization, ratiosFinancial, or leverageProfitability ratioMarket-value ratiosAnalyzing ResultsTime Series ComparisonsManagement Targets

IV - Budgeting & Cost Control

The Role of BudgetsWorking Capital ManagementPreparation of BudgetThe Production BudgetCash Flow ManagementThe Evaluation & Co-ordination of a BudgetMeasuring Costs and Benefits forDecision-makingKeeping Costs Down

Course Format & Key Topics

BUSINESS TRAININGThe business training courses and workshops at KIC enjoy an exceptional reputation and cover a variety of topics including Finance & Accounting,Management & Leadership, Business Soft Skills, Marketing and Human ResourceManagement. Additionally, most of our courses are accredited & certified by international accreditation & certification bodies such as The Association of Business Practitioners (ABP) of the UK and Project Management Institute (PMI).

Our courses are especially designed to broaden our trainee’s practical knowledge, improve their skills & competencies, and constantly provide them with a distinct advantage in today’s increasingly complex and competitive market. AllKIC’s business courses & workshops innovatively combine knowledge with the latest practical application techniques where interactively is always emphasized for small, medium and large group sizes as well as one on one training. Our courses are delivered in a dynamic, practical and international environment where each individual trainee is supported and cared for.

All of the KIC’s business courses and fundamental workshops innovatively combine knowledge with the latest pragmatic application techniques. Interactionis one of the core-central key facts that is perpetually emphasized in all groups: small, medium and large group sizes in addition to private one-on-one sessions. Courses are delivered in a dynamic, efficient and international environment where each individual trainee is supported, encouraged and highly valued.

In addition to the above, other factors play a vital role in making our business courses on high demand.

The core of our business training is focused on a applied learning through in-class simulation, including activities, group work and incorporation of interactive materials and tools.

Direct mentoring and coaching is available to all trainees. We support our students on what to acquire inaccordance to their needs. We regularly conduct individual competency-based assessments as to make sure trainees are benefiting from course acquirements.

Multi-media tools are used in class lectures and workshops, and are provided for trainees to take-home, in order to further enhance their learning experience. MsGraw Hill eBooks are widely used in many of our courses.

Our panel of experienced and highly qualified business instructors are constantly developing their craft in order to stay advanced, up-to-date and ahead of current trends in the ever-developing world of business.

What makes KIC business training exceedingly advanced

COURSES CERTIFIED BY KIC-CEC IN ASSOCIATION WITH MINISTRY OF HIGHER EDUCATION AND RESEARCH (MOHERS)

This program comprises of 8 soft skills short modules which are listed below. Candidates who complete 4modules will receive an international certification, and candidates who complete all 8 modules will beawarded with an international professional diploma, from The Association of Business Practitioners (ABP) - UK.

MANAGEMENT & BUSINESS SKILLS

International Business Skills Diploma (IBS)The Self Awareness & Personal Development Award focuses on the importance of being aware of how we behave and appear to others. This ‘self awareness’ is an important first step toward personal development. This award introduces some of the skills and techniques that are available to managers and employees to greatly assist their own and their team’s personal development.

Intermediate Award in Self Awareness & Personal Development

Time is a fixed resource over which we have no control. How we use that time, however, can greatly influence howeffective we become. This module is designed to ensure that you are aware of your current time management techniques and what you can do to improve them over the short, medium and long term. It particularly looks at many of the most common time wasting activities that occur in most businesses and provides guidance on how to avoid them.

Intermediate Award in Time Management

This course provides trainees with a full overview on effective organistaional cirisis management. The course defines the common types of organisational crises today, and the most successful ways of managing these crisesproactively. The couses will cover important aspects of developing a crisis management plan as well as effective and up-to-date crisis communicaiton methods. Delegates will be able to diagnose danger signals proficiently,choose appropriate turnaround strategies, and efficiently implement these strategies in their organisations. Delegates will also be equipped withleadership skills relevant to crisis management, such as making rapid & sensible decisions, taking courageous action, delegating roles &responsiblities appropriately, and learning from examples of crisisto affect change.

Fundamental of Crisis Management

This course addresses ways in which time can be valued as a resource and therefore managed effectively by management & employees. More than that, the course also covers how the high impact of stress on

the day-to-day performance of management & employees can be reduced, and how stress can beused to increase productivity. After developing a full understanding of stress scientifically,

this course enables delegates to practice mental strategies through which stress can betransformed from a performance & health constraint to a factor that enhances productivity.

Through the effective time management and stress reduction strategies that will belearned through this course, delegates will in turn find themselves achieving

more and better results, in realtively shorter periods of time.

Time Management & Stress Reduction

PTiP is an excutive-level workshop that provides hands-on experience in the application of the Think X Productive Thinking framework and tools. The Think X Productive Thinking model is a 6-step problem solving and opportuniy finding methodology that was built in 50 years of research by the Creative Education Foundation, 30 years of research by NASA, and five years of field testing. PTiP provides an overview of productive thinking principles and selected tools. The program includes engagement in hands-on practice through rapid protocepting sessions, in

which trainees apply the model to mock problems and experience how it can be usesd throught practical applications. The program also includes an applied problem solving session, in which participants work on

their organisation’s actucal issues. The program concludes with the presentation of certificates from Think Xintellectual Capital.

Productive Thinking in Practice (PTiP)

The Business Basics & Finance Award introduces everyday business terminology and relates this to the more common legal business entities. The different internal and external factors that affect a business are explained and theirimportance explored. Basic financial planning is introduced and there is a focus on making best use of available resources, with particular emphasis placed on the importance of cash flow to the business.

Intermediate Award in Business Basics & Finance

The Business Communication Award focuses on the importance of good communication throughout a business and thevital role it plays in its success. After successfully completing this award, delegates will appreciate the various types ofcommunication used in a business, the importance of overcoming communication barriers and they will have a better understanding of good communication techniques.

Intermediate Award in Business Communication

The Business Etiquette Award focuses on how a business interacts with both external and internal stakeholders.Understanding business etiquette, the established convention in which businesses relate to each other, isan essential skill for a business employee and this award introduces some of the cultural business expectationsthat are to be expected in the modern business environment. The award also introduces the important conceptof business ethics.

Intermediate Award in Business Etiquette

This award has been designed to give delegates an understanding, both practically and theoretically,of the importance of customer service to a business and an appreciation of the important role theycan play in delivering. effective customer service.

Intermediate Award in Customer Service

The use of Information Technology is now fundamental to the success of a business. Thisaward explores some of the more common technologies in everyday business and aims togive students an understanding of the technical and management skills required in the rapidlychanging IT and business environment. This award will give delegates more confidence inthe more common IT packages and enable them to derive maximum benefit from them.

Intermediate Award in IT for Business

A business’s success mainly relies on how effectively it deals with the people it employs and how these employees interact with each other. This award looks closely at some of the key issues that arise when dealing with people and aims to equip delegates with the necessary skills to deal with teams and the conflict that may arise. It particularly looks at self management and dealing with issues relating to conflict.

Intermediate Award in People Skills

This workshop aims to providing managers with a deeper insight into effective crisis management, primarily through real-life and up-to-date crisis scenarios. Delegates will work together on systematically analysing the latest global, regional, local, and industry specific crisis cases. Through this exercise, delegates will enhance their analytical and critical reasoning in crisis management and will learn from real-life crisis cases to affect change in their own organisations.

Crisis Management WorkshopThis course aims to develop delegate’s understanding of leadership roles through various prespectives, in order from them to enhance their leadership methods and meet their goals in excellence. Delegates will be given the opportunity to explore and practise several effective leadership approaches in order for them to implement the approches closest to their own personal and organisational requirements effectively. The course will enable delegates to motivate positivity amongst their teams and through out their organisational environment, through innovative methods of positive organisational influence. Topics covered in the course include strategic leadership, effective team management, feedback management, and team decision making.

Achieving Leadership Excellence

Influential Leadership enables delegates to define and understand various leadership styles in order for them to understand their own leadership styles and enhance them with ease. The course empowers delegates to make their vison clearer and easirer to cmprehend in order to effecively translate it through to their team to incorporate simple, influential qualities into their leadership styles which will enhance their overall performance as leaders.

Influential Leadership

The Competent Manager is a course with the aim of determining the skills and competencies required in today’s dynamic workforce in order to succeed as a proficient, competent manager. The course aims at improving delegate’s skills and competencies that are required to manage a team or organization effectively, covering various aspects of modernmanagement. Pretested management techniques will be acquired adn practiced during the course, and these cutting edge techniques will leave delegates better-equipped and more organised managers, in turn enhancing their organisational performance and productivity, and yielding their desired outcomes in the workplace.

The Competent Manager

Strategy & Strategic Planning is a comprehensive course which aims to define the most common attributes of proficient strategic planning. The course demonstrates the various phases involved in creating and implementing a strategy effec-tively, from analysis and assessment, to strategy formualtion, strategy execution and finally strategy evaluation. The course incorporates in-depth discussions and group exercises of real-life cases through which delegates will gain full understand-ing of strategic planning and will be enabled to implement strategies more effectively in the workplace.

Strategy & Strategic Planning

This course allows delegates to understand the overall system of balanced score-card and implement it extensively in their strategic planning and management. Through strategic planning using balanced score-card, delegates will be able to align the day-to-day tasks as well as bigger projects in their organisations to the organisational vision and mission effectively. Delegates will also acquire tools and techniques in which balanced score-card can improve communication with in the organisation as well as externally. Also, the course covers tools and techniques through which delegates will be able to map organisational performance against organisational strategic goals, and monitor and control performance accordingly.

Essentials of Balanced Score-card

This course aims to enable delegates to improve the efficiency of their reading, be it for work or study. Individuals in any positioin will understand how memory systems work adn the techniques through which they can be utilizied to remember information more effectively. The course also covers mind maps and how they can be used proficiently to improve memory of particular information. Delegates will understand the advantages of mind-mapping in thinking, planning, and communication.

Mind mapping & Handling Information Overload

Effective conflict management requires individuals to be effective negotiaters who are capable of creating and caliming value. This course demonstrates ways in which better negotiation skills can be developed to enhance businessagreements, team-management, team-work, and in turn manage conflict more effectively. Through hands-on and industry-relevant group exercises, not only will this course develop delagate’s understanding of various negotiaiton and conflict management styles, delegates will begin to understand their own personal negotiation and conflict management styles, and will discover ways in which their own styles can be improved. The course aims to enhance delegate’sunderstanding of highly effective negotiation and conflict management, so that they don’t only have the ability to resolve conflicts proficiently, but are capable of making business benefits out of conflict.

Organisational Conflict Management & Negotiation

Organisational Conflict Management & NegotiationCreative Problem Solving enables trainees to unleash their creativity and learn how to rapidly transform theircreativity into practical business solutions. The course provides trainees with an easy-to-apply problem solving process which invloves redefining problems creatively, in order to come up with more innovative solutions in a shorter period of time. Additionally, the course will enable trainees to better understand their creative potential and personal thinking styles, and to discover the most efficient problem solving techniques that match their own thinking styles as well as their organizational environment.

This course is useful for project managers and organisational managers, individuals working as part of aproject management team, and individuals working as part of a team to acquire change in a department ororganisation. The course aims to develop a clear understanding of change management procedures. Itdemonstrates an overall process of change management, where the change is first defined, assessed and strategically planed for, the change is then implmented by the team and managed, and finally the change is reinforced and post assessed for documentaion and corrective action. The course covers ways in which change management teams can proficiently plan for sponsorhsip, which could be one of the most important success factors in a change management, as welll as techniques of improving communication & communicationplanning for change management. Not only will this practical course cover training methods that managers can use to mentor and train their teams on change management, the course will also develop the knowledge and competencies of employees working as part of a team that implements change managment.

HUMAN RESOURCE MANAGEMENTLeading & Managing Change

This course aims at enabling delegates to learn some of the most effective documentation techniques in order to ensure documents are successfully compliant, which helps in eliminating an organisation’s time and effort wastage, improve operational performance and meet regulatory requirements. Delegates in the course will acquire and practice the attributes of effective compliance documents such as standardisation, accuracy, adaptability, comprehensiveness, accessibility, usability, centralisation, and compatibility with technology. The course covers efficient strategies and technologies used in accordance to key international standards in records management and infromation security.

Information & Documentation Compliance

Job Analysis and Job Description Techniques covers the importance of job descriptions in the wider context ofHuman Resources. It demonstrates effective job analysis methods in order to obtain information for the preparationof job descriptions and other purposes. Trainees will practice writing job descriptions to cover the wider requirementsof Human Resources. The course explains competencies in terms of what they are and how they are used and enablestrainees to write competency-based job descriptions.

Job Analysis and Job Description Techniques

The Professional Interviewer provides a strong focus on the importance of interviewing as a method of selection. It lists the common mistakes untrained interviewers commit and defines ways to overcome them. It illustrates the main types of selection interviews and when and how to use each. Moreover, the course covers the design of an interview guide and the ways in which it can be used in order to collect ‘code-able’ data from interviewees. It includes the use of probingtechniques designed to uncover behavioural characteristics of applicants. Finally, participants will be able to utilize data collected from interviews in order to produce meaningful interview reports which will help in the decision-making process.

The Professional Interviewer

This course serves an in-depth focus on competencies, their history and the important role they play in Human Resources and the organization. The course covers analysis techniques of the main components of a competency and draws to attention the differences between each. It also includes methods of extraction of competencies from business plans and application of the steps needed in designing competency frameworks and models. Candidates in the course will be able to apply competencies in the recruitment and selection processes, use competencies for identifying training needs, talent pools and succession plans, and utilize competencies and behavioral indicators in performance appraisal systems.

Competencies: Design, Development and Implementation

This course covers Employee Relations as a function and lists its main role within Human Resources. It includes employee management and recording as per the local labour laws and regulations. It also includes ways of improvement ofattendance in the organization by minimizing absenteeism through the use of the right Key Performance Indicators. It enables trainees to enhance employee morale through the use of objective means of morale measurement & enhancement. Trainees will also learn to differentiate between employee whining, complaints and grievances and decide when to treat an issue as a grievance and how to properly handle it.

Employee Relations: Roles and Responsibilities

The Effective Presentation Skills course prepares delegates to deliver the most effective presentations by practisingproficient techniques in preparing, writing and rehearsing for presentations. The course demonstrates the science behind confidence and conviction in public speaking and enables delegates to enhance these skills through practise. Additionally, through the practise of tailoring messages to match the audience’s interests and comprehensive abilities, individuals in all positions will find this course a practical gateway to efficiently enhance communication, whether it be in a privateconversation, group converstaion or public speech.

Effective Presentation Skills

Compensation and Benefits consists of the basic principles and major elements of compensation. It covers the use of various processes in compensation: Job Analysis, Job Descriptions and Job Evaluation. It enables trainees to determineand explain what constitutes a sound and effective compensation and benefits program. It also enables trainees to design a salary structure and related policies, as well as construct the basic compensation survey process.

Compensation and Benefits

This course enables trainees to develop effective Human Resources policies and procedures and perform the basic task of writing Human Resources policies and procedures. It covers planning techniques in the Human Resources function andthe purpose/usefulness of Human Resources policies and procedures. It also comprises of clear explanation of the general range of competencies required of Human Resources professionals.

Writing Human Resource Policies and Procedures

Auditing HR processes comprises of several aspects of effective HR auditing. It provides trainees with techniques toorganize employee records and files cost- effectively. It enables trainees to identify areas of weaknesses in theirorganization’s processes: Recruitment and Selection, Employee Records Keeping, Performance Appraisal, and Payroll. It covers the know-how of creating a plan of action to improve the HR processes in their organization. The course also includes the importance of an efficient Employee Record Keeping process to organizational financial well being. All in all,it delivers methods of developing a detailed and accuracy-focused approach to Human Resources.

Auditing HR Processes

Advanced Employee Relations covers Employee Relations from a legal perspective and links it with the laborlaw, as well as the use of legal and ethical approaches in dealing with personal issues of employees. The courseincludes conducting reliable opinion surveys aimed at assessing organizational health. It enables trainees toprovide tangible support to other HR functions in establishing and implementing a fair performance managementculture. It also enables them to implement a recognition system aimed at enhancing employee retention, as wellas to list the main steps in dispute resolutions and use them to protect both employees and the organization.

Advanced Employee Relations ACCOUNTING & FINANCE

The complete Accounting Program is a comprehensive package consisting of 5 accounting courses that collectivelyprovide trainees with a full overview on accounting. The 5 courses which could be taken individually or jointly as partof the Complete Accounting Program, and the topics that will be covered in each, are listed below:

Complete Accounting Program (CAP)

I - Basics of FinancialAccounting

IV - Cash Flows &Financial Analysis

V - Managerial and Costing Accounting

II - Intermediate Accounting

III - AccountingFor Partnerships

Introduction to financialaccounting

The recording process

Adjusting the Accounts

Closing the accountsand worksheet

Accounting forMerchandising Operations

Multiple choice exam

The statement of cash flows

Financial statementanalysis

Multiple choice exam

Accounting for Inventories

Accounting for Receivables

Accounting for Plant Assets, Natural Resources, and Intangible Assets

Current Liabilities and Payroll Accounting

Long- term liabilities

Multiple choice exam

Managerial accounting basics

Job order cost system

Process cost accounting

Cost-volume-profit relationships

Budgetary planning

Budgetary control and responsibility accounting

Performance evaluation through standard costs

Incremental analysis and capital budgeting

Multiple choice exam

Accounting forpartnerships

Corporations: organization & capital stock transactions

Corporations: dividends, retained earnings, and income reporting

Accounting forinvestments

Multiple choice exam

This course prepares trainees for the examinations of the Association of Chartered Certified Accountants (ACCA). ACCA is one of the world’s leading accountancy bodies and the Certified Accounting Technician (CAT)qualification is internationally recognized and highly regarded. Candidates who successfully gain the CATqualification have demonstrated that they can work effectively in accounting support roles in all sectors of business. The CAT scheme comprises of a combination of examinations and practical experience. It is designed to equip you with all the necessary technical skills and knowledge required to fulfill an accounting role to technician level. It also provides a firm foundation of knowledge and the opportunity to fast track towards becoming a professional ACCA accountant.

ACCA CAT ( Certified Accounting Technician Diploma )Certified Accounts Assistant defines the accounting cycle. It covers how accounting affects day-to- day business. The module includes an outline of the components of financial statements. The course will enable trainees to perform every step of the accounting closing cycle and get up-to-date with accounting terminology that will enable them to perform more effectively at work.

Certified Accounts Assistant

This course allows accountants to appreciate the importance of fast closing on company-wide operations. It includes the development of closing processes and the documentation of how-to tasks. It will improve the attendees ability tounderstand departmental requirements for financial reporting. The course will enable accountants to provide faster and more accurate data for monthly and year-end closing and enhance communication with internal and external clients

Fast Closing Monthly and Year-End Accounts

Financial Management Certificate aims at advancing an accountants knowledge of corporate financial management. The course expands your understanding of macro finance roles from strategic and operational perspectives. The course alsodevelops your practical understanding of corporate finance, capital budgeting and cost of capital. Additionally you will develop understanding of how equities and fixed-income securities are priced, and understanding of mergers, acquisitions, takeovers and corporate control. Upon completion of the course you will be able to manage your working capital effectively, by developing dynamic strategic financial planning models and applying conservative and aggressive approaches.

Financial Management Certificate

This course aims at explaining the functions of financial management and its role in running a business to non-finance professionals. The course enables trainees to communicate effectively with finance professionals by using commonfinancial language. The module includes the explanation of four key financial statements: balance sheet, income, cash flows and changes in owners’ equity. The course enables trainees to interpret the financial health and condition of organizations.Trainees of this course will also be able to apply capital budgeting techniques and cost-volume-profit analysis to enhance decision making, as well as use financial information to manage and evaluate company or department operations.

Finance for Non-Finance Professionals

This course enables trainees to enhance the operations of the finance and accounting departments. It explains howaccountants can acquire internationally implemented best practices in the following areas: accounts payable, billing, budgeting, cash management and treasury, costing, filing, financial statements, general ledger, inventory, payroll, and policies and procedures. The course also allows accountants to leverage their accounting cycle skills and use newtools to make their job efficient and smart through the practical application of their knowledge during hands-onworkshops and group presentations.

Efficient Finance and Accounting Operations: 2014 Best Practices and Updates

The Certified Management Accountant (CMA) credential is a high-level professional certification for accounting in senior positions. Since 1972, CMA has been adding significant value to accountant’s profiles. Successfully gaining the CMA qualification demonstrates proficiency in accounting and financial management.

Certified Management Accountant (CMA)

The Certified Internal Auditor (CIA) credential is the official, globally-recognised, standard that illustrates an internal auditor’s competency in the field. The CIA course is an inspiring educational experience where delegates will acquire and practise high-end auditing tools that can be applied directly in any organisation.

Certified Internal Auditor (CIA)

This course aims at enabling accountants to define the function of Accounts Receivable (AR) and its role in organizations in order to run the Accounts Receivable process more efficiently. The course module comprises of application tools and techniques that provide effective monitoring of AR performance, as well as effective credit policies that meet therequirements of companies and organisations.

Accounts Receivable and Credit Policies Management

This course covers ways in which accountants can design and produce an Accounting Manual, plan the required resources needed for an accounting department, and establish authorities and duties in the department for maximizing efficiency and effectiveness. The course enables accountants to achieve segregation of duties and internal controls in the department, set comprehensive policies and procedures to streamline accounting operations, and acquire a reference explaining essential accounting assumptions and their application. The course helps accountants continuously answer the questions:

Accounting Policies and Procedures:Designing, Implementing & Controlling

“who does what?” & “how to do it?” by formulatingstandard & reliable accounting processes.

This workshop covers the process of consolidating financial statements. Attendees will be able to identify businesscombinations and their related transactions, apply the acquisition method for business combinations, account for goodwill and non-controlling interests and recognize differences and similarities in consolidation of financial statements between International Financial Reporting Standards (IFRS) and the US Generally Accepted Accounting Principles (GAAP).

Consolidation of Financial Statements Workshop

Effective Budgeting and Cost Control covers how the budget relates to the key financial statements: balance sheet, income statement and cash flows. Trainees will be able to prepare a budget consistent with the organization’s strategic plan, use appropriate estimation techniques in the development of revenue and expense budgets, identify all the appropriate costs to be included in a capital expenditure proposal, apply cost control tools, analyze management variance reports and take proper corrective action.

Effective Budgeting and Cost Control

This course generates a sound understanding of International Financial Reporting Standards (IFRS) and their impact on financial reporting. It enables attendees to adopt the most recent terminology and language of accounting and finance, to properly account for transactions affecting assets, liabilities and owners’ equity according to IFRS, to prepare financial statements with related notes and disclosures that are compliant with IFRS, and to demystify the interpretation of financial statements and reports.

International Financial Reporting Standards (IFRS) and 2014 Updates

Financial Reporting Using Excel 2007 is for accountants who want to advance their Excel skills to new heights of business reporting expertise. The course will cover aspects of designing efficient business reporting & reconciliation models and will enable accountants to design, prepare and email business and accounting reports in minutes. The course will also cover the development of dynamic business dashboards and scorecards that assist professionals in measuring performance and enhance decision making. The course includes ways in which accountants can use advanced report development techniques by linking-up Excel with Access, Web, Text, SQL, Oracle, and other databases, as well as use macros to speed up their routine and repetitive tasks.

Financial Reporting Using Excel 2007

Financial Accounting and Reporting allows accountants to recognize the important financial accounting topics and the most effective ways to report them on financial statements. Accountants attending this course will learn how to properly account for assets, liabilities, equity, revenues and expenses. The course covers the preparation of financial statements with the required notes and disclosures in periodic financial reports and covers the importance for transparency in reporting of financial statements and management reports. Attendees will be able to determine the structure, presentation and disclosure of financial statements and annual reports as well as interpret and report income statement and balance sheet accounts.

Financial Accounting and Reporting MANAGEMENT & LEADERSHIP

The Certified Business Analysis ProfessionalTM (CBAP®) designation is a professional certification for experiencedbusiness analysts. CBAP® recipients, who are the elite, senior members of the BA community, become experts inidentifying the business needs of an organization in order to determine the best solutions. Today, more and morecompanies are recognizing the value and expertise that CBAP® recipients bring to their organizations.

Certified Business Analysis Professional (CBAP)

Getting to Yes is a workshop on the ‘Principled Negotiation’ method developed in Harvard University, which has helped millions of negotiators globally in getting to yes every time they negotiate, without having to compromise their Professionalrelationships. The Principled Negotiation method is based on five propositions: Separate the people from the problem, focus on interests not positions, invent options for mutual gain, insist on using objective criteria and know your BATNA (Best Alternative To Negotiated Agreement). This workshop provides trainees with a simple step-by-step guide for the application of these propositions on their personal and professional lives.

Getting to Yes

This course provides trainees with a full overview on effective organisational crisis management. The course defines the common types of organisational crises today, and the most effective ways to deal with the crises if they occur. The coursewill cover important aspects of developing a crisis management plan as well as effective and up-to-date crisiscommunication methods. Trainees will be able to diagnose danger signals effectively, choose appropriate turnaround strategies, and efficiently implement these strategies in their organisations. Trainees will also be equipped with crisis leadership skills such as making rapid and sensible decisions, taking courageous action, delegating roles & responsibilitiesappropriately, and learning from crisis to effect change.

Fundamentals of Crisis Management

This workshop aims at providing crisis managers and leaders with a deeper i nsight into effective crisis management primarily through real-life and up-to-date crisis scenarios. Trainees will work together on systematically analysing the latestglobal, regional, local, and trainee-specific crisis cases. Through this exercise trainees will enhance their analytical and critical reasoning in crisis management and will learn from other’s crises to effect change in their own organisations.

Crisis Management – Case Studies

PTiP is an executive-level workshop that provides hands-on experience in the application of the Think XProductive Thinking framework and tools. The Think X Productive Thinking model is a six-step problem-solving and opportunity-finding methodology that builds on 50 years of research by the Creative Education Foundation, 30 years of research by NASA, and 5 years of field testing. PTiP provides an overview of Productive Thinking principles and selected tools. The program includes engagement in hands-on practice through a Rapid Protocepting session in which trainees apply the model to a mock problem and experience how it can be used through practical applications. The program also includes an applied problem-solving session in whichparticipants work on their organization’s actual issues. The program concludes with the presentation ofcertificates from Think X Intellectual Capital.

Productive Thinking in Practice (PTiP)

The PMP Certificate from the Project Management Institute (PMI) is the most recognized and respected credential in the field of project management. This workshop is dedicated to engaging trainees in all aspects of effective projectmanagement. The course also focuses heavily on preparing trainees for the PMP exam, in order for them to earn the PMP certificate successfully. It focuses on key concepts in each of the process and knowledge areas, including the recentlyadded professional responsibility section.

Project Management Professional (PMP)

The Agile Certified Practitioner (ACP) workshop covers all fundamentals of the Agile learning objectives set forth by the International Consortium for Agile (ICAgile) and qualifies it’s attendees to become ICAgile associates. This course covers the 10 tools & techniques, and the 43 knowledge skill areas required to pass the Project Management Institute (PMI)-ACP exam.

Agile Certified Practitioner (ACP)

Project Management Institute (PMI)’s Certified Associate in Project Management (CAPM) is a valuable entry-levelcertification for project practitioners. Designed for those with little or no project experience, the CAPM demonstratesunderstanding of the fundamental knowledge, terminology and processes of effective project management. Whether one is new to project management or already serving as a leader or expert on project teams, the CAPM can get their career on the right path or take it to the next level.

Certified Associate in Project Management CAPM

PMI’s Program Management Professional (PgMP) credential recognizes the advanced experience and skill of program managers. Globally recognized and demanded, the PgMP demonstrates your poven competency to oversee multiple,related projects and their resources to achieve strategic business goals.

PgMP credential holders oversee the success of a program, grouping related projects together to realize organizationalbenefits not available if they were managed seperately. It’s the perfect fit if you define projects, assign projectmanagers and oversee programs.

Program Management Professional PgMP

Creative Problem Solving enables trainees to unleash their creativity and learn how to rapidly transform their creativity into practical business solutions. The course provides trainees with an easy-to-apply problem solving process which involves redefining problems creatively, in order to come up with more innovative solutions in a shorter period of time. Additionally, the course will enable trainees to better understand their creative potential and personal thinking styles, and to discover the most efficient problem solving techniques that match their own thinking styles as well as their organizational environment.

Creative Problem Solving (CPS)

Influential Leadership enables trainees to define and understand various leadership styles in order for them to understand their own leadership styles and enhance them easily. The course enables trainees to make their vision clearer and easier to translate through their organizational image and behavior. The course also enables trainees to incorporate simple influential qualities into their leadership styles which would enhance their overall performance as leaders.

Influential Leadership

PROJECT MANAGEMENT

PMI’s Scheduling Professional (PMI-SP) credential is a solution to project management’s increasing growth, complexity and diversity. Globally recognized and demanded, the PMI-SP fills the need for a specialist role in project scheduling. Itrecognizes your unique expertise and competence to develop and maintain project schedules, while still possessing core knowledge skills in all aras of project management.

PMI Scheduling Professional PMI-SP

The Earned Value Management (EVM) workshop enables project managers to measure project performance. It is asystematic project management process used to find variances in projects based on the comparison of work performed and work planned. EVM is used on the cost and schedule control and can be very useful in project forecasting. The project baseline is an essential component of EVM and serves as a reference point for all EVM related activities. EVM provides quantitative data for project decision making. Earned Value Management is able to provide accurate forecasts of project performance problems, which is an important contribution for project management.

Earned Value Management (EVM)

PMI’s Risk Management Professional (PMI-RMP) credential is a solution to project management’s increasing growth, complexity adn diversity. Globally recognized and demanded, the PMI-RMP fills the need for a specialist role in project risk management.

It recognizes your unique expertise and competency in assessing and identifying project risks, mitigating threats and capitalizing on opportunities, while still possessing a core knowledge adn practical application in all areas of project management.

Risk Management Professional PMI-RMP STRATEGIC MARKETING

This course covers a full overview of creating an effective social media marketing strategy. It covers the importance of setting accurate objectives for social media campaigns, and the ways in which this can be done. The course evaluates thecountless platforms and opportunities social media provides for marketing and analyses their benefits and limitations. Trainees will learn how to efficiently use social media to generate two-way communication with audiences, and the latestand most effective ways to reach an audience after it’s been correctly segmented and defined. Finally the course will include creative techniques in which social media plans can integrate most of a company’s marketing activities in order toachieve optimal marketing results.

Social Media Marketing

This course offers a professional diploma in digital marketing to advanced marketers and marketing managers. It provides a sound outline in planning, implementing and evaluating dgital marketing proficiently in an organisation, so as to ensure high-return-on investment for all digital marketing activities. The course will cover the advantages of digital marketing plans can be aligned with the business vision, mission and startegic goals. Upon completion of the course, marketers will be able to continuously improve their cost-effective and highly measurable digital marketing plans, to contribute to a successfully integrated overall marketing strategy.

Digital Marketing Diploma

This course covers the fundamentals of successfully creating a well-synergized Integrated Marketing Communications (IMC) plan. Marketers in this course will learn how to define their marketing objectives accurately and how to select themarcomms channels for their IMC plans accordingly. Trainees will also learn how to manage well-balanced and welllinked content throughout the channels, whilst maintaining a consistent image. The course will cover effectiveevaluation techniques that can be applied to all elements of IMC plans to ensure the plans produce utmost results.

Developing Integrated Marketing Communications Plans

Getting to Yes is a workshop on the ‘Principled Negotiation’ method developed in Harvard University, which has helped millions of negotiators globally in getting to yes every time they negotiate, without having to compromise their Professionalrelationships. The Principled Negotiation method is based on five propositions: Separate the people from the problem, focus on interests not positions, invent options for mutual gain, insist on using objective criteria and know your BATNA (Best Alternative To Negotiated Agreement). This workshop provides trainees with a simple step-by-step guide for the application of these propositions on their personal and professional lives.

Getting to Yes

This course provides an overview of the elements of brand management and summarizes the steps required for effective brand-building, in-order for trainees to gain and maintain a market share. Trainees will be enabled to strengthen their brands overall, by measuring brand equity and learning how they can continuously track it and ensure it is maximized. Trainees will also gain insight into the ways in which their brand position and promise can be enhanced according to the target market, and how they can maintain consistency in all branding activities. The course will cover the importance of research in brand management and making branding decisions based on reliable research findings. Finally, the course will explain how the absence of important elements in branding can limit a company’s overall marketing plan.

Effective Brand Management

Advanced Selling Skills is for senior sales representatives and sales managers who would like to further improve their personal selling techniques, as well as their sales approaches and plans. The course provides an overview of the sellingprocess and covers the most recent selling trends. It also discusses the ways in which selling skills and approaches can be at their most effective level, as well as the methods in which selling approaches can be modified specifically accordingto the target customer’s needs. Further to this, the course also provides trainees with the ways in which long-termrelationships with clients can be built most successfully, including how to thoroughly understand clients, and how to deal with different personalities.

Advanced Selling Skills

Managing Key Accounts provides account managers with the competencies required to develop successful key account strategies and plans. The course will enable account managers to recognize how to assign key accounts from accountsavailable, and recognize the potential of each account as well as how this potential can be utilized. Trainees will understand the stages a successful key account relationship must comprise of, and how a strategic plan can be created in order to encounter these stages with the key accounts most effectively. Trainees will gain insight into efficient communication with key accounts and the essentials of customer records. Account managers in this course will learn how to defineachievement for each of their key accounts and how to monitor it regularly.

Managing Key Accounts

This course provides a comprehensive guideline to successfully creating and implementing a sales startegy and structure in an organisation. The course provides delegates with practise exercises which enable them to enhance the skills required for sales management, such as leadership and influence, organisation, forecasting abilities, numeracy and budgeting, inspirational speaking and effective communication. The course will cover techniques in which the overall performance of the sales-force in an organisation can be optimized.

Strategic Sales Management

This course covers fundamental concepts of effective, high-level customer service and brings about unique tools andtechniques required to implement these concepts successfully in organisations, in order to achieve exellence in customer service. Through out this course, the delegates will be adopting full understanding of how customers are at the core of all operations in an organization, and will recognize the importance of gaining this understanding. The course sheds light on the aims & objectives of the Sheikh Khalifa Exellence Award and aligns these objectives with the content of the course, in order to increase delegate’s awareness of best practices in customer service and ways in which they can be implemented, specifically in the UAE.

Customer Service Excellence

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