cdrt t competencies 1 vocational training award verbal ... - public service · pdf...
TRANSCRIPT
CDRT Training by Competencies
This year’s courses are listed by competencies which are intended to: - establish a framework with different categories of training which government considers essential and a priority for officers within the public administration;
- help line-managers and employees identify relevant training under the different categories.
This document should be used as a guide. Line managers and em-ployees should consult with the Prospectus, which is uploaded on the CDRT website www.cdrt.gov.mt, to see whether they, or their subordinates, need training in any of the competencies for their personal development as Public Officers and for carrying out their duties efficiently. Public Officers interested in attending courses should refer to the legend below which indicates, next to each course, the training section responsible for the training:
MANAGEMENT DEVELOPMENT SECTION [email protected] | 22001892-93-94 CONTINUOUS DEVELOPMENT SECTION [email protected] | 22001882-76-79
POLICY AND GOVERNMENT TRAINING SECTION [email protected] | 22001880-91-1900 CORPORATE SERVICES TRAINING SECTION [email protected] | 22001886-3 ICT TRAINING SECTION [email protected] | 22001904-6-7
APPLICATION PROCEDURE
In order to apply, employees need to fill in an Application Form and send it to CDRT. One can access the following two application forms from the CDRT website: CDRT Application Form - to be filled for the courses not marked with an asterisk ESF Application Form - to be filled for the courses marked with an asterisk (*) * Programmes co-financed by the European Social Fund.
Foundation Course in Customer Care - Vocational Training Award
(Level 4)
Advanced Course in Customer Care
Public Relations
4 COMMUNICATION AND INTERPERSONAL SKILLS
Telephone Call Handling Techniques
Supervisory Skills
Assertiveness for Maximum Impact
Learning Skills
Developing a Career Strategy
Pre-retirement Programme
Building Self-esteem and Self-Confidence Workshop
Speech Writing and Speech Making
Effective Briefing and Corresponding
5 PLANNING AND ORGANISATION SKILLS
Registry Procedures
Time and Self-Management
Managing Performance Stress
Enhancing Management Control within the Public Administration
6 PROBLEM-SOLVING SKILLS
Coping with Difficult People at Work
7 LEADERSHIP ABILITY
Moving to Management: the Aspiring Manager
Mentoring
8 ETHICAL AND PROFESSIONAL CONDUCT
Ethics
9 DISCRETION WITH SENSITIVE/CONFIDENTIAL INFORMATION
Data Protection Awareness Programme
Anti-Fraud and Corruption
1 VERBAL AND WRITTEN SKILLS IN BOTH ENGLISH AND MALTESE
Writing Skills
The Art of Writing a Good Report
How to Organise and Minute Meetings
CV Writing Skills and Interview Workshop
Taħriġ fil-Lingwa Maltija
2 COMPUTER LITERACY
Basic ICT Skills for Complete Beginners
Touch Typing for Computer Keyboard
Using Windows 8
Electronic Public Procurement
Microsoft Excel as a Database
Microsoft Excel Formulas
ECDL Base: Computer Essentials *
ECDL Base: Online Essentials *
ECDL Base: Word Processing *
ECDL Base: Spreadsheets *
ECDL Standard: Database *
ECDL Standard: Presentation *
ECDL Standard: IT Security *
ECDL Advanced : Word Processing *
ECDL Advanced : Spreadsheets *
ECDL Advanced : Database *
ECDL Advanced : Presentation *
Email *
Desktop Publishing *
MS Project *
Maximising Data Effectiveness *
Database Management *
3 CUSTOMER SERVICE
Front Office Skills
ESF 4.100 – Developing Core Skills in the Public Service Operational Programme II – Cohesion Policy 2007-2013
Empowering People for More Jobs and a Better Quality of Life
Training part-financed by the European Union
European Social Fund (ESF) Co-financing rate: 85% EU funds; 15% National Funds
Investing in your future
CENTRE FOR DEVELOPMENT, RESEARCH AND TRAINING training and development
Office of the Prime Minister
San Salvatore Bastion, Sa Maison Road, Floriana FRN 1610
t 22001884 f 22001877
10 TECHNICAL ABILITY AND OPERATIONAL COMPETENCE
The EU Institutions and Structures *
Funding Programmes in the EU *
EU Treaties *
EU Programmes Reporting *
Malta in the EU *
Accounting Practices within the Public Service *
Basic Accounting Principles *
Principles of Financial Management *
Departmental Accounting System (DAS)
Inventory Management and Control for Public Officers
Travel Regulations and Procedures in the Public Service
The Public Service Recruitment Portal
PSMC: Conditions of Service of Public Officers
Train the Trainer
Overseas Development and Assistance