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    CROSS CULTURAL COMMUNICATION

    VERBAL GREETING

    EXCHANGES IN ENGLISHGroup 3:

    Nguyn T. Diu Hng

    Nguyn T. Minh Hu

    Bi T. Kim Ngn

    Bi T. nh Ngc

    Hong T. Hng Nhung

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    Presenter:Bi Th nh Ngc

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    Warm-up activity

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    Descriptionoftargetparticipants

    1. Class description

    - Classsize: 27 studentsfromgroup K39A10,ULIS, VNU

    - Gender: Female-Age: 21

    - Level oflanguageproficiency:advancedEnglish

    2. Teaching duration

    - Numberoflectures: 3

    - Time: 45 minutes/lecture

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    Descriptionoftargetparticipants

    3. Objectives

    By the end of the lesson, students are expected to:

    understand more about the ways of greeting in English.

    identify significant differences between the ways of

    greeting in English and Vietnamese -> develop skills for

    creating positive communication climates & avoid

    communication breakdown and culture shock.4. Teaching aids

    Handouts, blackboard, chalks, Visual aids (PowerPoint

    slideshow, clips)

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    OUTLINE OF LESSONLecture 1: Overview ofverbal greetingsin English

    1.Definition of greeting/verbal greeting/greeting exchanges

    2. Greeting and addressing in English

    3. Greeting and addressing in Vietnamese

    Lecture 2: Verbal greeting exchangesin English

    1. Greetings and responses in formal way

    2. Greetings and responses in informal way

    3. Conclusion

    Lecture 3: Revision

    1. Revision of ways of greeting in English

    2. Exercises

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    Lecture 2: Verbal Greeting Exchanges

    in English1. Greetingsand responsesin formal way

    1.1. Commonphrases1.2. Someillustrativegreetingsinformal way

    1.2.1. Greeting between two business partners

    1.2.2. Greeting between two people at their firstmeeting2. Greetingsand responsesin informal way

    2.1. Commonphrases2.2. Someillustrativegreetingsininformal way

    2.2.1. Greeting between two close friends2.2.2. Greeting between two colleagues

    3. Comparison withways of greeting in Vietnamese

    4. Conclusion

    References

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    OverviewHong Th Hng Nhung

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    Greeting Greeting isa wayforhumansto

    intentionallycommunicate to

    showattentionto, and/ortoaffirm

    orsuggestatypeofrelationshipor

    social statusbetweenindividualsorgroupsofpeoplecoming in

    contact with each other

    Greetingscanbeexpressedboth

    audibly (verbally) andphysically

    (non-verbally) andofteninvolvea

    combinationofthetwo.

    (wikipedia.com)

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    VERBAL GREETING EXCHANGES

    are words or phrases used to introduce oneself or to greet

    someone (Wikipedia)

    may be one of three linguistic units: question (How do you

    do?), interjection (Hello) or affirmation (Good morning)

    (Firth,1973)

    have 3 components:

    formulaic phrases, address forms, and phatic

    communion orsmall talk(Laver,1981)

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    Verbal Greeting Exchanges

    Verbal greetingexchangesin Englishfollow2 tendencies,basedondegrees ofintimacy betweeninterlocutors.

    Informal greeting:usedbyclosefriends, closeassociates, longtime

    collogues, teammates,etc.

    Formal greeting:appropriateforbusiness;interactingwithstrangers,newacquaintances,clients, seniorsetc.

    Degrees of Degrees offormality intimacy

    moreformal lessintimate

    lessformal moreintimate

    Informal greeting:usedbyclosefriends, closeassociates, longtime

    collogues, teammates,etc.

    Formal greeting:appropriateforbusiness;interactingwithstrangers,newacquaintances,clients, seniorsetc.

    Degrees of Degrees offormality intimacy

    moreformal lessintimate

    lessformal moreintimate

    Informal greeting:usedbyclosefriends, closeassociates, longtime

    collogues, teammates,etc.

    Formal greeting:appropriateforbusiness;interactingwithstrangers,newacquaintances,clients, seniorsetc.

    Degrees of Degrees offormality intimacy

    moreformal lessintimate

    lessformal moreintimate

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    Formal Greeting ExchangesNguyn Th Minh Hu

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    FORMAL GREETING EXCHANGES

    Common phrases of formal greeting

    Some illustrative greetingsin formal way

    Greeting between two business partners

    Greeting between two people at their first

    meeting

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    Greetingsin formal way

    Often used by people at work or the old generation

    Addressing terms preceded by the greeting are

    often title (Doctor) or title with last name ( Doctor

    Smith)

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    Common phrases of formal greetings

    Possible Greetings Possible Responses

    Affirmation

    (based on

    time of day)

    Good morning, Dr Johnson

    Good afternoon Mrs Brown

    Good evening, Mr Smith

    Good morning

    Good afternoon

    Good evening

    Interjection

    (used atany

    time of day)

    Hello, Mr Smith/Sir!

    Nice/Pleased to meetyou!

    Im happyto meetyou

    Itsa pleasure to meetyou.

    Im very pleased to make

    youracquaintance

    Hello, Mrs Brown/Madam!

    Nice/Pleased to meetyou,too!

    So am I

    Question

    How do you do?

    Howare you doing?

    Howhave you been?

    How do you do?

    Im doing verywell

    Im very fine

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    Some illustrative greetings

    in formal way

    Greeting between people atthe first

    meeting

    Takes place between new people attheir first

    meeting.

    Gives participants opportunitiesto communicateand find connections,similarities between friends.

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    http://vocw.

    edu.

    vn/content/m11241/latest/

    Greetings between people

    atthe first meeting

    For example: (Ata party)A: Let me introduce myself. Im Michael Benjamin.

    Its nice to meet you.

    B: Nice to meet you. My names John SmithA: Who do you know here?

    B: Bill. I work with him.

    A: Oh. Are you an accountant, too?

    B: No, Im in public relations.

    A: Oh. Well, Im an old friend of Bills

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    http://vocw.

    edu.

    vn/content/m11241/latest/

    Greetings between two business

    partners

    used between people who have no close social

    relationship

    startswithavery briefsentence,sometimes no

    greeting sentence is used.

    For example:

    Client:Mr. Matone?

    Joe Matone: Yes?

    Client:I want to talk to you about Puerto Rico.

    Joe Matone: Oh? Come in. What about Puerto Rico?

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    Clip 1

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    Clip 2

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    GREETING IN INFORMAL WAY

    Bi Th Kim Ngn

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    INFORMAL GREETING EXCHANGES

    Common phrases ofinformal greeting

    Some illustrative greetingsin informalway

    Greeting between two close friends

    Greeting between two neighbours

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    Greetingsin informal way

    Oftenusedinsomeintimateinteractions,

    betweenpeoplewhohavea(very)close

    relationship

    Addressingtermsprecededbythegreetingare

    short(maybefirstnameormultiplename LizforElizabeth/ Bill forWilliams)

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    CommonphrasesGreetings Responses

    Time of a

    day Morning/Afternoon/Evening

    Morning/Afternoon/Evening

    General Hello/Hi/Hey/Hi there! Hello/Hi/Hey/Hi there!

    Question

    greeting

    What's happening?

    How's it going?

    What's up?

    "How ya doin'?How's things?

    How are you?

    Whats new?

    Fine/Not bad/ All right / Pretty good

    / So so

    Can't complain. How 'bout you?

    Im cool / Im fine / Imokay

    Terrible, nothing's going right.

    Couldn't get any better

    Then ask, "What's up with you?" or

    "How about you?"

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    Clip 3 Informal greetingin English

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    Greetings between close friends

    A: Hi, JohnB: Hey, alright. How areyou?

    A: Very well.B: What have you been upto?A: So so. Whataboutyou?B: Oh, quite busy

    intimate interaction, close

    relationship)

    Using shortaddressingterm

    using simple and short

    greeting phrases

    using very general questions

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    Greetings between colleagues

    (In an office, Kate enters theroom)

    Kate: Bill, whatare you doing?

    Bill: Oh, Kate. Justtypingthereport

    Kate: Yeah, have you finishedthat

    work?

    Bill: Nearly in fact.

    intimate interaction, close

    relationship

    using multiple names : Kate, Bill

    Omitting greeting formulaic (Hi,

    Hey)

    discussing aboutsomething both

    know

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    Clip 4 Informal greetingin Vietnamese

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    Presenter:Nguyn Th Diu Hng

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    Comparison with Vietnamese formal

    greeting exchanges

    The youngsters The elders

    - Chu cho ng !- Cho chu!

    emphasize on the social order

    The social relations:

    - Cho ch [xin li, ti ang tm s nh 50, ch ch gipvi ] ( strangers)

    - Cho anh [Anh n sm th ] - Vng, ti c chtvic. (colleagues not close)- Cho bc s ( patient/relatives of the patients

    doctor)

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    Comparison with Vietnamese formal

    greeting exchanges

    Formula

    Greeting:

    Thepronounindicatesthespeaker+ CHO + Thepronoun

    indicatesthe listener

    Response:

    CHO + Thepronounindicatetheopposite

    The word isoftenaddedattheendofthegreetingutterancetoshowrespectofthespeakertothe listener

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    Comparison with Vietnamese formal

    greeting exchanges

    Ifthegreetingisperformedwithquestion,theresponseisoftenpositiveandcourtesy.

    - Anh Khnh!

    - Khngdm, choc!

    - Donyanhkhekhng ?

    - Cm nc, nhtri, tivnkhe!

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    Comparison with Vietnamese informal

    greeting exchanges

    The two personshave aclose and/or longrelationship:

    - M!- , vmunthcon!

    - D Lan! Cngchu, lu lmmithy nchi!- C Vn!-Minhem, radngquriny!Ln ihcrickhc.

    - Hoa thi! My!

    The addressing terms are important and can not beomitted between the people who are at different age andstatus.

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    Comparison with Vietnamese informal

    greeting exchanges

    The greetingsare often accompanied

    with questions

    - Mai, i u y?- , my, omihaysaoka?

    - Ch Sn, ch ang lmgtrnncnhth?

    - Hng, , ch angsaciny. ihcv?

    - D!

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    When Vietnamese people know each other well, thegreetings are exchanged as a way to show thefriendliness and their care about each other.

    - Ch L! - Em yah! Vng. Nghenihmtrcchbcm, chath? ri, thay ithitit m!

    - Chuchob!Donybkhekhng ? i, vnau lngsutch !

    Comparison with Vietnamese informal

    greeting exchanges

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    Comparison with Vietnamese informal

    greeting exchanges

    In English, if people greet in question, they also do notexpect an exact answer. However, the answer is often

    positive, although it is not the real situation:

    -How are you going? Not bad

    Only those who are really close to each other give the truthanswer:- Whats up? Terrible!

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    CONCLUSION

    Greetings in English are more standard interms of formula than those in Vietnamese.

    TheAnglicists seem to use more open-endedquestions (Whquestions) as greetingexchanges. The questions mostly concern withhealth or general questions, not requiring into

    detailed problems.

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    CONCLUSION

    Differently, Vietnamese greeting exchanges are in theform of both open-ended and close-ended questions(Yes-No questions), work-in-progress questions,concerning with what other people are doing, are themost popular (want to announce their presence or toshow their concern).

    =>The greeting exchanges in English and Vietnamese are

    strikingly different. This is understandable due todifferent values in cultures.

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    http://en.wikipedia.org/wiki/greetinghttp://answer.com/greetinghttp://www.learningenglish.de/basics/greetings.htm

    http://www.english-at-home/speaking/english-greetings

    http://www.english-test.net/esl/learn/english/grammar/ii129/esl-

    answers.phpKennet E-Williams, An Evaluationof Greeting

    Exchangesin Textbooksand Real Life Settings

    REFERENCES

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