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CCA Excellence Awards Programme 2018
GLOBALEXCELLENCEAWARDS
CCA Excellence Awards are the most highly coveted and respected accolades in our industry.
Each year, individuals and teams who have achieved extraordinary success or shown extraordinary leadership, passion and commitment, are recognised through the Excellence Awards programme, at the prestigious CCA Gala Dinner and Awards Ceremony.
Why should you enter CCA Excellence Awards in 2018?
BE RECOGNISED by your team for applauding their achievements
BE RECOGNISED by your peers for gaining recognition for business achievements
BE RECOGNISED by your manager for showcasing your organisation as a leader
BE RECOGNISED by industry peers at the Awards Ceremony on 15 November 2018
Key Dates
01 December 2017 Entry open for industry practitioners to join CCA Excellence Awards Judging Panel
Closing date for CCA Excellence Awards Judging Panel
Launch of CCA Excellence Award Categories 2018 - NEW DATE
CCA Judges Round-Table: Review and Validation of Categories for 2018
Get ready to win! - Hosted at CCA, Glasgow
Get ready to win! - Hosted at Pearson Vue, Manchester
Closing date for CCA Excellence Award entries
12 January 2018
14 February 2018
15 February 2018
28 February 2018
01 March 2018
15 June 2018
24 August 2018 Short-list announced
15 November 2018 CCA Gala Dinner & Excellence Awards Ceremony
We know how difficult it can be to compete with global brands and niche businesses who have the resource or flexibility to adapt and innovate in ways which may be more challenging for other organisations. As part of the entry process for 2018 all applicants will be invited to attend a session to help develop a winning submission, ensuring that the application requirements are firmly embedded within each submission giving you the best chance to reach the coveted short-list.
1100–1130 Launch of CCA Excellence Awards Programme and Review of Categories for 2018
1130–1200 Case Study (1) - CCA Excellence Award Winner 2017
1200–1230 Q&A
An opportunity to delve into the success of the Award Winner, share learnings and identify winning strategies
1230–1315 Lunch & Networking
1315–1345 Case Study (2) – CCA Excellence Award Winner 2017
1345–1415 Q&A
An opportunity to delve into the success of the Award Winner, share learnings and identify winning strategies
1415–1445 CCA Excellence Awards Judging Panel
How to approach your Award submission
Critical content, what to avoid, how to test and validate your entry
Open forum – Have your questions answered
1445–1545 Round-Table Discussion – Individual discussions will be facilitated by a CCA Excellence Award Judge
1545–1600 Round-Up and Close
Take part in the Get Ready to Win! session plus Award Entry
Get Ready to Win! £500 per delegate to attend one session – includes one free entry for CCA Excellence Awards £50 per additional Award entry
Award Entry Only
Platinum Members £0 for up to 2 entries - £100 per additional Award entry
Members £300 for up to 2 entries - £100 per additional entry
Non Members £500 for up to 2 entries - £200 per additional entry
To book your place contact: CCA 0141 564 9010 or email: [email protected]
Get Ready to Win – Agenda
PRICING
BOOKING
CCA Excellence Awards Programme 2018
CCA Excellence Awards Programme 2018
Best Technology PartnershipWINNERSainsbury’s Argos Customer Management Centres
Contact Centres: Great Places to WorkWINNER Coventry Building Society – Savings Contact Centre
Corporate Social Responsibility in Customer ServiceWINNER HomeServe Membership
Customer Experience Centre of the YearWINNER HomeServe Membership – Customer Sales & Service
Innovation in Customer ServiceWINNER B at CYBG
Manager of the YearWINNER Chris Allen – Coventry Building Society
Most Effective Training ProgrammeWINNER BBC Audience Services
Most Effective Use of Social MediaWINNER Omni Channel, Barclays
Professional of the YearWINNER Nichola Taylor, Standard Life
Team of the Year – Public SectorWINNER Multi Channel TeamDVLA Contact Centre
Team of the Year – Telco, Utilities, Retail & LeisureWINNER Glasgow Contact Centre – Sky UK
Team of the Year – Financial ServicesWINNER Barclays Premier and Offshore Quality and Insight Team
Team of the Year – BPO & OutsourcingWINNERCorporate Gift Voucher TeamCapita M&S Partnership
Innovation in BPO – A Partnership ApproachWINNER Capita M&S Partnership
Overall Team of the YearWINNER Barclays Premier and Offshore Quality and Insight Team
Director of the YearWINNER Simon Separghan, Barclays
Director of the YearWINNER Mike Baker CBEDirector Personal Tax Operations HM Revenue & Customs
2017 Winners
Overall Excellence Awards Partner