Cassandra WhobreyCRM Product Manager, UK

Flexible, high value, and simple-to-understand licensing for your Dynamics CRM in the cloud and on-premises.

Flexible In the Cloud and

On-Premises

Consistent user licenses in

the cloud and on-premises

for easier decision making

Simple-to-

Understand

Licenses based on the

functionality you access

(not how you access)

Highly competitive

offerings with low Total

Cost of Ownership

What’s New with Dynamics CRM Online LicensingThe flexibility and simplicity of multi-tier licensing that on-premises customers love is now extended to the cloud.

Multi-tier modelFlexibility to license the right functionality for every user

ParityConsistent user licensing choices in the cloud and on-premises

Updated EA availabilityFavorable terms for license transitions from on-premises to Online

Non-production instance offeringBetter support for test/demo/development with lower licensing costs

Mobile accessAccess via mobile and desktop apps included with each user license

Premium support offeringsFlexibility to choose the level of service that best meets your support needs.

*One non-production instance is included with 25 or more Professional USLs.

**For every 20 Professional USLs, the storage capacity increases by 2.5 GB, up to 50 GB at no additional charge.

U.S. list prices through Microsoft Online Services Program

Optional Add-OnsApplied organization-wide

Production

Instances

$549/instance/month

Storage

1 GB increments

$9.99/GB/month

Non-Production

Instances

$150/instance/month

Included Capacity

1 production instance Up to 1 non-production instance* At least 5 GB of storage**

User Subscription Licenses (USLs)

Professional$65/user/month

RECOMMENDED

Essential$15/user/month

Light-weight access to

custom applications (xRM)

Full sales, service,

marketing, and custom

applications (xRM)

Basic

Basic CRM, reporting, and

custom applications (xRM)

$30/user/month

Recommended

Professional

Use

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20-39 40-59 60-79<20 …

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For every increment of 20 Professional USLs, the included storage capacity increases by 2.5 GB, up to a maximum of 50 GB.

Number of Professional USLs

…

The default storage capacity provided with a Microsoft Dynamics CRM Online subscription is 5 GB.

You can add more storage by including one Storage Add-On license for every 1 GB of additional storage you need.

Additional Storage

Storage Add-on

Named User A

Licensed users can accessany number of instances associated with the same Microsoft Online Services tenant.

The first production instance is included with the subscription.

You can add additional production instances by purchasing one Production Instance Add-On license for each additional instance.

Production Instance 2

(Optional Add-On)

Production Instance

Add-On

Production Instance 1

(Included)

Microsoft Dynamics

CRM Online USL

Production Instance 1

(Included)

One non-production instance is included with your subscription if you have 25 or more Professional USLs.

Non-Production Instance 1

(Included with 25+

Professional USLs) You can add non-production instances to your subscription by purchasing one Non-Production Instance Add-On license for each non-production instance.

Non-Production Instance 2

(Optional Add-On)

Non-Production

Instance Add-On

Named User A

Microsoft Dynamics

CRM Online USL

Enhanced use rights across all Client Access Licenses

Dynamics Planning Services included with Software Assurance for Volume Licensing

External user rights included in Server license

Access using mobile and desktop apps

Favorable terms for license transitions from On-premises to Online

✔Functionality only

From licensing based on…

Access mode

Data privileges

…to licensing based on

• Access via mobile and desktop apps included with all CALs

• Improved use rights for all CALs

• External user rights included in Server license

• Favorable license transition terms from on-premises to Online (EA customers)

• Dynamics Planning Services included with Software Assurance for VL

Microsoft Dynamics

CRM User CAL

Microsoft Dynamics

CRM Device CAL

Microsoft Dynamics CRM

2013 Solution Functionality

Server License(s)You need a Server License for each running physical or virtual instance of the software.

If an individual accesses the server using more than one device, license the individual with a User CAL. With the User CAL, that user can use any device without the need for Device CALs.

If multiple individuals access the server using the same device, license the device with a Device CAL. With the Device CAL, any number of users can use the device non-concurrently without the need for User CALs.

You need a CAL for any user or device accessing the solution functionality.

You can have a mix of User CALs and Device CALs in a deployment.

U.S. Enterprise Agreement Level A estimated retail prices (license + 1 year SA) shown

External user related licensing use rights included in Server license.

Server License

Microsoft

Dynamics CRM

Server 2013

$4922/instance

Client Access Licenses (CALs)

Professional

RECOMMENDED

Essential

Light-weight access to

custom applications (xRM)

Full sales, service,

marketing, and custom

applications

Basic

Basic CRM, reporting, and

custom applications (xRM)

$983/user

$787/device

$342/user

$236/device $79/user or device

Recommended

Professional

Use

r C

ap

ab

ilit

ies

Serv

er

For Volume Licensing Customers with Software Assurance

Microsoft Dynamics CRM 2011 Microsoft Dynamics CRM 2013

Full CAL

External Connector

Professional CAL

1 Microsoft Dynamics CRM Server License will be granted

for every External Connector license active on SA*

Limited CAL Basic CAL

Microsoft Dynamics CRM Server 2011 Microsoft Dynamics CRM Server 2013

Microsoft Dynamics CRM Workgroup Server 2011 Microsoft Dynamics CRM Workgroup Server 2013

ESS CALBasic CAL

or Essential CAL (customer choice)

License grant

Premier*

Varies

Professional

Direct

$9**

Enhanced

$5

SubscriptionIncluded

Self-Service Capabilities Community Forums

Service Health Dashboard

Customer Source, CRM Customer Center

Reactive SupportResponse Times

Sev A: 1h

Sev B: 2h

Sev C: 4h

Sev A: 1h

Sev B: 2h

Sev C: 4h

Sev A: 2h

Sev B: 4h

Sev C: 8h

Sev A: Next Biz Day

Sev B: Next Biz Day

Sev C: Next Biz Day

Web & Phone Submission

Billing & Subscription Support

Unlimited Technical Break-Fix Incidents

Callback Available

24x7 Technical Support

Priority Handling

Critical Situation Support

Proactive ServicesTraining Materials + Full access to Premier Catalog

+ Customizable Training

Materials

+ Full access to eLearning and

Training ManualsGetting Started Catalog

Advisory Support Full Basic

Service Delivery Management Technical Account Management Assigned Pooled

Enhanced Reporting & Diagnostics

Escalation Phone Line

1:1 Mentoring

Onsite Services