cassandra silva resume
TRANSCRIPT
196 Laurel Street #3F, Manchester, NH 03103•603-892-9142•[email protected]
Cassandra Silva
Objective Seeking a customer service position with a growing company
Experience
October 2013- Present Deb’s Nashua, NH
Retail Store Manager
Managed retail store and supervised employees. Executed daily operations of opening and closing the store, as well as maintain a balanced
register
Planned and prepared work schedules, assigning employees to specific tasks
Formulated pricing policies on merchandise according to requirements for profitability of store operations.
Coordinated sales promotion activities
Trained and managed 9 employees and achieved significant improvements in their productivity
Prepared and directed workers preparing merchandise displays and advertising copy Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales
receipts, keep operating records and preparing daily record of transactions
Ordered merchandise and prepared requisitions to replenish merchandise on hand
Supervised 9 employees, scheduled work hours, resolved conflicts, determined salaries Ensured compliance of employees with established security, sales and record keeping
procedures and practices
Answered customer complaints and inquiries
Successfully handled extensive floor sets Locked and secured store
Interviewed, hired and trained employees
July 2012 - October 2013 Pacific Sunwear Manchester, NH
Retail Store Manager
Managed retail store and supervised employees.
Executed daily operations of opening and closing the store, as well as maintain a balanced register
Planned and prepared work schedules, assigning employees to specific tasks
Formulated pricing policies on merchandise according to requirements for profitability of store operations.
Coordinated sales promotion activities Trained and managed 9 employees and achieved significant improvements in their productivity
Prepared and directed workers preparing merchandise displays and advertising copy
603-892-9142 · [email protected] Cassandra Silva
Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keep operating records and preparing daily record of transactions
Ordered merchandise and prepared requisitions to replenish merchandise on hand Supervised 9 employees, scheduled work hours, resolved conflicts, determined salaries
Ensured compliance of employees with established security, sales and record keeping procedures and practices
Answered customer complaints and inquiries Successfully handled extensive floor sets
Locked and secured store
Interviewed, hired and trained employees
October 2010 – July 2012 Journey’s Manchester, NH
Retail Store Manager
Managed retail store and supervised employees. Executed daily operations of opening and closing the store, as well as maintain a balanced
register
Planned and prepared work schedules, assigning employees to specific tasks
Formulated pricing policies on merchandise according to requirements for profitability of store operations.
Coordinated sales promotion activities
Trained and managed 9 employees and achieved significant improvements in their productivity
Prepared and directed workers preparing merchandise displays and advertising copy Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales
receipts, keep operating records and preparing daily record of transactions
Ordered merchandise and prepared requisitions to replenish merchandise on hand
Supervised 9 employees, scheduled work hours, resolved conflicts, determined salaries Ensured compliance of employees with established security, sales and record keeping
procedures and practices
Answered customer complaints and inquiries
Successfully handled extensive floor sets Locked and secured store
Interviewed, hired and trained employees
November 2006 – July 2010 Sam’s Club Manchester, NH
Membership/ Customer Service Associate
Arranged for repair and replacement of defective items covered by warranty
Took orders for such items as decorated cakes, cut flowers, personalized greeting cards and stationary, and merchandise rentals and repairs
Assisted customers to select and purchase specified merchandise
Kept records of items in layaway, received and posted customer payments, prepared and forwarded delinquent notices.
603-892-9142 · [email protected] Cassandra Silva
Approved customer’s checks and provided check cashing service according to exchange policy
Answered customers telephone, mail, and in-person inquiries and directed customers to appropriate sales area
Resolved customer complaints and requests for refunds, exchanges and adjustments
Provided customers with catalogs and information concerning prices, shipping time and costs
June 2006 – November 2006 Dots Inc. Manchester, NH
Senior Sales Lead
Compared cash register totals with receipts in register to verify accuracy of transactions
Totaled and summarized funds received, endorsed checks and prepared bank deposit slips Supervised 6 employees, scheduled work hours, resolved conflicts, determined salaries
Standardized work procedures and expedited workflow
Assigned duties and examined for exactness, neatness and conformity to policies and procedures
Kept time and personal records and oversaw preparation of payroll
Hired, trained and discharged workers
June 2006 - November 2006 Rave Manchester, NH
Assistant Manager
Managed retail store and supervised employees. Executed daily operations of opening and closing the store, as well as maintain a balanced
register
Planned and prepared work schedules, assigning employees to specific tasks
Formulated pricing policies on merchandise according to requirements for profitability of store operations.
Coordinated sales promotion activities
Trained and managed 9 employees and achieved significant improvements in their productivity
Prepared and directed workers preparing merchandise displays and advertising copy Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales
receipts, keep operating records and preparing daily record of transactions
Ordered merchandise and prepared requisitions to replenish merchandise on hand
Supervised 9 employees, scheduled work hours, resolved conflicts, determined salaries Ensured compliance of employees with established security, sales and record keeping
procedures and practices
Answered customer complaints and inquiries
Successfully handled extensive floor sets Locked and secured store
Interviewed, hired and trained employees
March 2001 - June 2005 Fashion Bug Manchester, NH
Assistant Manager
Managed retail store and supervised employees.
Executed daily operations of opening and closing the store, as well as maintain a balanced register
603-892-9142 · [email protected] Cassandra Silva
Planned and prepared work schedules, assigning employees to specific tasks
Formulated pricing policies on merchandise according to requirements for profitability of store operations.
Coordinated sales promotion activities
Trained and managed 9 employees and achieved significant improvements in their productivity
Prepared and directed workers preparing merchandise displays and advertising copy Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales
receipts, keep operating records and preparing daily record of transactions
Ordered merchandise and prepared requisitions to replenish merchandise on hand
Supervised 9 employees, scheduled work hours, resolved conflicts, determined salaries Ensured compliance of employees with established security, sales and record keeping
procedures and practices
Answered customer complaints and inquiries
Successfully handled extensive floor sets Locked and secured store
Interviewed, hired and trained employees
Education
Manchester Memorial High School 1998-2001
High School Diploma
Manchester School of Technology 1999-2001
Cosmetology Certificate
Languages
Portuguese, Spanish
Awards Audit excellence 2 years in a row for Journey’s
References
References are available on request.