®ServiceNow Implementation for

a Leading Logistics and Supply

Chain Management Provider

ATTENTION. ALWAYS.

THE CUSTOMER

THE CHALLENGE

Our customer is a leader in transforming logistics and supply chain management into a critical business strategy based on collaborative partnerships, innovative thinking, and high-performance operations. They are headquartered in Illinois, USA.

Our customer has been achieving business goals of Fortune 500 and other dynamic companies by designing, integrating, managing and adapting customized supply chain solutions. However, they faced major challenges in managing their workflow process with respect to their Incident Management, Problem Management,Change Management, Procurement Management and Service Catalogs.

Non-automated service desk support significantly affected their business.

Existing ITSM processes were not at par with the industry standards.

Current procurement management module involved greater complexity considering the client's business domain.

Complex workflow process with no real time status/reports.

Validating vast vendor data was time consuming.

Some of the challenges associated with this are:

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®Aspire did a detailed analysis and implemented ServiceNow Solutioneering with industry’s best practices for the client. We streamlined their existing ITSM processes and workflows through automation. We implemented complex workflow logic for service catalog items within the organization for better process efficiency. Considering the process complexity of the customer’s industry,

®Aspire’s ServiceNow experts implemented a highly customized procurement management module.

We helped in automating customer data migration to ®ServiceNow . The rigorous data validation while migration

eliminated data redundancy. This helped our customer to leverage ®the single system of record that ServiceNow provides and

manage complex workflows.

THE SOLUTION

Version Fuji

Work Environment Testing and Production

No. of Users Handled 1500+

Development Methodology Agile

Modules Incident ManagementProblem ManagementChange ManagementService CatalogProcurement Management

Locations Handled USA

Time to Production 350 hours

Aspire implemented

complex workflow logic

for service catalog items

within the organization

for better process

efficiency and helped in

automating customer

data migration to ®ServiceNow .

Achieved better efficiency through Service Desk Support Automation.

Quick retrieval of real time status/reports gave maximum visibility to all stakeholders.

Boosted the response time by implementing on-time support services.

Ensured customer’s ITSM is in line with current industry best practices.

BUSINESSBENEFITS