How Clifford Chance’s

e-learning gets resultsDiscover how one of the most reputable legal

firms engages their global staff in learning

THE CLIENT

Clifford Chance one of the world’s leading

law firms employing 6,000 people in 29

offices across 20 countries.

With offices dotted around the globe, the

firm has successfully embedded e-learning

as a vital component of its learning strategy

to reach all staff regardless of their location.

Diversity and quality of skills

Clifford Chance clients are accustomed to receiving a consistently

high level of service, delivered seamlessly wherever they are in the

globe. To maintain the quality of its services, Clifford Chance

employees need excellent legal knowledge, business and relationship

building skills. So, the delivery of learning across these areas is key to

the firm's success.

Time pressured and globally dispersed staff

Majority of their staff are time pressured fee-earners dispersed across

the world. This means Clifford Chance’s L&D team must constantly

find new, effective and consistent quality learning initiatives and

deliver them to a global audience.

Access to knowledge

They identified e-learning as a great compliment to classroom

training, and also as a learning method with potential to improve

access to knowledge and skills training on a global basis.

And…

Initially the e-learning team at Clifford

Chance created courses themselves and to

their delight, these were very well received

even though they didn't have any audio,

video or flash animation. Having proven the

firm was ready to embrace e-learning, they

realised there was a demand for a range,

scope and quality of e-learning that the in-

house team could not satisfy.

… no capability to deliver

quality e-learning in-house

THE DISCOVERY

We realised very quickly that if we wanted to

consolidate the initial enthusiasm for

e-learning as part of our learning culture, we

needed to increase the quality of content and

interactivity. That’s when we decided to

partner with an external company. Following

a competitive procurement process, we

began working with Commelius Solutions.

Kevin Bell, e-Learning Manager, Clifford Chance

“

”

Solution: Engaging e-learning

When it comes to helping Clifford Chance’s learners behave more

effectively while handling cross-cultural transactions, presenting them

with quality and a high level engagement courses wad essential.

To successfully influence learners performance, Commelius

produced bespoke e-learning that incorporated media-rich,

video-based scenarios designed to inspire behavioural change.

Whenever Clifford Chance has faced deadlines on providing

business critical knowledge such as risk management, health and

safety, and a range of other targeted induction-level courses to client

facing staff, Commelius has responded with a more templated and

rapid approach to development.

The quality of courses that Commelius

delivers keeps on improving. They often

come to me with ideas to help us meet our

business objectives and their commitment

is critical – they always deliver what I need.

“

”Kevin Bell, e-Learning Manager, Clifford Chance

Solution: Learning on-demand

The concept of learning 'on-demand' has also been introduced at

Clifford Chance. Learning is designed to take place as and when it

suits staff, and can be accessed anywhere in the world. Thanks to

this more informal style of learning, fee earners spend less time away

from the office while improving their individual performance.

e-Learning has become a part of blended learning model at Clifford

Chance, where the theory is covered with e-learning; and classroom

time is reserved for brainstorming and role playing.

By reducing training expenses and time away from the office, Clifford

Chance is achieving a better return on its learning investment.

THE RESULTS

The value of e-learning has certainly proven its worth

and results in measurable business outcomes at

Clifford Chance.

Learner uptake at the firm has been excellent and

feedback shows that learners rate it as highly as

classroom courses - giving it 86% satisfactionrating for excellence based on content, presentation and

relevance.

As a result, the overall skill level of the firm has been

improved. In fact, in one year alone,

6,000 e-learning module completions were recorded.

Results: Improved global reach

e-Learning is now a key business driver for

us. Commelius has helped us equip staff

with the right skills and improve the quality

of service that our 29 offices around the

world provide to our clients. We would not

have been able to reach these people with

quality training if it wasn’t for our e-learning.

“

”Kevin Bell, e-Learning Manager, Clifford Chance

Results: Saved costs

e-Learning has saved us hundreds of

thousands of pounds in travel,

accommodation, classroom and

opportunity costs – had we attempted

to deliver the same volume of training

face-to-face.

“

”Kevin Bell, e-Learning Manager, Clifford Chance

Why Commelius Solutions?

Commelius are experts in delivering learning solutions and have

the experience and capacity to meet the sheer magnitude of

learning requirements.

Their prior experience with professional services firms makes it

possible for Commelius to create e-learning that appeals to the

learning culture at a global law firm. They’ve been awarded

numerous awards for their learning services to their corporate

clients.

Commelius are preferred suppliers to world class legal

organisations such as Hill Dickinson, Dentons, Bird & Bird,

Hogan Lovells, Linklaters, and many more.

www.commelius.com We’re bringing learning and technology

together to drive change!