GET IN TOUCHPhone: 877-285-4800Website: www.TourdeForceInc.comAddress: 14601 CR 212 Suite #3, Findlay, OH 45840

Case Study: ABCO Gains Competitive Edge with Tour de Force Solution

Company InformationCompany Name: ABCO HVACR Supply + SolutionsIndustry: HVACRLocation: Long Island City, NYNo. of Users: 130Customer Since: 2012

Company BioABCO HVACR Supply + Solutions is the largest full line distributor of HVAC and Refrigeration systems and supplies in the Northeast United States.

Overview

HVACR distributors the size of ABCO face a series of challenges when operating their business. For ABCO, many of those challenges were brought on by demands associated with the commercial plan and spec market and a lack of centralized data storage between their 17 branches. Tour de Force was able to help ABCO overcome these challenges by unifying their various locations and providing them with consistent actionable data at their fingertips.

Obstacles

When working in the plan and spec space, ABCO struggled with operating effectively due to blind internal bidding wars and branches making mistakes on projects already awarded to them, costing ABCO money. ABCO needed a centralized application where their various branches could easily locate and relay necessary project information, driving consistency between all branches and all departments.

“Essentially, our customers would use our branches to bid against each other, which only hurt ABCO and the products we sold. We realized we needed a centralized location to store our bids so that all of our branches were pulling from a singular location and we weren’t quoting against ourselves.”

-Spencer EnglishDirector, AER Inside Sales

GET IN TOUCHPhone: 877-285-4800Website: www.TourdeForceInc.comAddress: 14601 CR 212 Suite #3, Findlay, OH 45840

“We could not support the volume that we do if we did not have Tour de Force. They provide more visibility than any other program we’ve used. We really appreciate their understanding of ABCO and ABCO’s needs; we would not get the care and attention that Tour de Force provides from any other system.”

-Spencer EnglishDirector, AER Inside Sales

Solutions

Being a mobile and configurable system, Tour de Force easily meets all ABCO’s needs when managing various bids and ongoing projects. When a specific branch receives a request for a job bid, they are able to check in Tour de Force and quote the same amount that all other branches will quote. The implementation of Tour de Force enabled ABCO’s various branches to act as a single unit and easily manage each bid that comes through in the commercial plan and spec market.

ABCO also enjoys additional Tour de Force functionalities like change order management, two-way integration with their Infor SX.enterprise ERP system, equipment forecasting and equipment inventory tracking, and actionable reporting available whenever they need it.

Concerning equipment tracking, Spencer English, Director of AER Inside Sales, states: “Our report analyzes the equipment in use on the opportunity and compares to the equipment that’s been quoted, generating the difference. What used to be a 30-minute process can now be done in a minute.”

Results

Tour de Force easily conforms to ABCO’s needs in every department. Now that ABCO’s bidding processes have been unified in the plan and spec market, communication channels are open between their teams and self-induced margin erosion is a thing of the past. ABCO is now able to manage the largest business volumes they’ve ever experienced.

From equipment forecasting, to quoting a job bid, to managing and tracking job progression and equipment inventory, Tour de Force is able to meet all of ABCO’s project management needs, start to finish.