“Leadership and learning are indispensable to each other.” - John F. Kennedy

2014 Winter Training Catalog

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CONTENTS

Team Development 3

Member Engagement 5

Legal Compliance 6

Leadership and Supervision 8

Professional Development 9

Customer Service 10

Bring these programs on-site.

Most classes deliverablein both English and Spanish.

You Are Not AloneGreat Employers Seek Us Out

When you’re facing a workplace challenge, you don’t have to fl y solo. Regardless of your company size or industry, Cascade is here, backed by years of experience, unmatched expertise, and extensive resources, to face any challenge with you. We’ve been here, collaborating with Oregon’s greatest employers, for 67 years.

“The training and human resource assistance we receive from Cascade Employers Association helped us become one of the 100 Best Companies to Work For in Oregon!”

Kelly Yunker, PresidentPower Equipment Systems

HR Leadership Elective Free to Members

JanuaryAAP Update: Inside What the OFCCP Is Really Up To

and the New Regulations You Should Prepare for Now 6 Basics of Supervision 8Creating a Performance Culture 3Dynamic Leadership Skills: 6-Part Series 8Harassment Awareness Training 6How To Series: Stay Interviews 8Leadperson Effectiveness 8Employer Briefi ng: How Can I Be Effective If I Can’t Find

My Keys? - Organizing and Productivity Strategies 9Train the Trainer 9

FebruaryAccountability and Delegation 3Basics of Family Leave 6How To Series: Turn Around a Problem Performer 8Reasonable Suspicion Training 6Reversing the Culture of Entitlement 3Seize the Day! 9Sneak Peek: Strengths-Based Leadership 9

MarchAchieving Competitive Pay Practices 3Coaching Employees and Supervisors 3How To Series: Interviewing 8HR Leadership: A Certifi cate Program for

Human Resource Professionals 4Leadership Engagement Essentials 5Leadperson Effectiveness 8Membership Roundtable: New Hire Orientation 5Strengths-Based Leadership 9

AprilAdvanced Family Leave 7Basic Medic First Aid® and AED 6Basics of Supervision 8Change Management: What Every Manager Should Know 9Discipline and Documentation 7Employee Engagement: What Really Matters Now 3Employee Handbooks and Supervision Handbooks 6Employment Law: Minimize Risk and Gain Confi dence 6How To Series: Terminate Employment 8Linking Incentives to the Bottom Line 3Reaching for Stellar Customer Service 10Employer Briefi ng: Understanding Fees in

Your Retirement Plan 9Unemployment: The Inside Scoop 6Workplace Investigations: Building Trust and Credibility 7

HR Leadership Elective Free to Members 3

Team DevelopmentCreating a Performance Culture: Goals, Coaching and Reviews

Performance appraisal is one of the most effective employee engagement tools, contributing to high levels of organization productivity, customer satisfaction and profi tability. Learn to be more effective with the entire performance management process. By discussing illustrations, exploring related stories, and evaluating case studies, you will learn how to make performance management work in your organization.

Jan 15 (Salem), 1:00-4:30 $115 / $170

Reversing the Culture of Entitlement

Many employees feel entitled to job opportunities, benefi ts and a host of other matters that are provided at the discretion of employers. Learn the causes of entitlement attitudes and how you and your organization can better educate employees about benefi ts and other forms of compensation, and help both young employees and those with seniority realize that they must continually earn their opportunities.

Feb 20 (Salem), 8:30-10:30 $95 / $140

Accountability and Delegation

The skills of building a culture of trust are vital to promote clear accountability, powerful engagement and natural delegation. Learn the core components of an effective accountability strategy and explore trust-building approaches to employee engagement. The step-by-step approach to accountability will be outlined so that all participants understand the path to clear agreements. This fun and interactive class challenges all of us to empower our teammates.

Feb 27 (Salem), 8:30-12:00 $115 / $170

Achieving Competitive Pay Practices

Formal wage and salary programs help employers attract and retain the talent needed to support organization success. Learn what every employer needs to know about using market pay surveys, maintaining competitive pay practices, and controlling labor costs in an uncertain economy. Key learning points include aligning pay with company performance, market survey sources and effective use, and competitive pay practice assessment techniques.

Mar 11 (Salem), 8:30-12:00 $115 / $170

Coaching Employees and Supervisors

Bringing out the best in others isn’t always easy. Learn proven techniques for guiding and motivating employees and supervisors toward taking increased responsibility and sensible risks while reaching higher levels of performance. Key learning points include active listening to encourage better teamwork, dealing with negativity, and coaching to spur taking on responsibility.

Mar 11 (Salem), 1:00-4:30 $115 / $170

Employee Engagement: What Really Matters Now

It's no secret that there is a direct link between the performance of an organization, customer satisfaction and loyalty, and the engagement of employees. While the main drivers of employee engagement don't change much over time, how they rank in order of importance does. Understanding these variations is important to your organization's approach to employee engagement, especially as the economy begins to improve.

Apr 9 (Portland), 1:00-3:00 $95 / $140

Linking Incentives to the Bottom Line

Cash incentives help to align employees and their pay with organization success and are critical for controlling labor costs in the current work environment. Learn how to determine an appropriate compensation strategy and effective incentive plan for your organization. Key learning points: developing a total compensation strategy; determining the right incentive plan design and award opportunities; and, selecting the right performance measures and standards.

Apr 16 (Salem), 8:30-12:00 $115 / $170

Satisfy Your PHR/SPHR Recertifi cation Credits!

Qualifi ed programs are indicated online.

The use of this seal is not an endorsement by HR Certifi cation Institute of the quality of the program. It means that this program has met HR Certifi cation Institute’s criteria to be pre-approved for recertifi cation credit.

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HR LeadershipA Certifi cate Program for Human Resource Professionals

If you manage people – even if your title isn’t “HR Manager” – this certifi cate program guarantees you will gain insightful strategies and practical tools to make you better at your job and happier at work. From the small business administrator to the seasoned manager of a large corporation, this profes-sional development course is appropriate for all levels of expertise and experience.

Be better at your job and happier at work.

Get answers to the most commonly asked “people management” questions Increase your productivity and effectiveness in your job Become a more valuable resource for your team Solve your toughest and most frustrating workplace problems Facilitate networking with other professionals in your fi eld

Attend and you are guaranteed to leave with insightful strategies and practical tools to make you better at your job and happier at your work.

Even if your title doesn’t include “HR,” you will learn to lead people more competently and confi dently.

Program Design: The program includes a total of fi ve full days of training – the two-day Leadership Essentials program (description on page 3) and six half-day electives of your choice (classes marked ). Certifi cation also includes one session of up to one hour of professional development coaching. Full details online.

Elective offerings vary by demand, and often include topics such as:Employment Law: Minimize Risk and Gain Confi dence Basics of Family Leave Advanced Family Leave Employee Handbooks and Supervision Handbooks Workplace Investigations: Building Trust and Credibility Seven Steps to Better Job Descriptions Creating a Performance Culture: Goals, Coaching and Reviews Achieving Competitive Pay Practices Linking Incentives to the Bottom Line Coaching Employees and Supervisors Accountability and Delegation Wage and Hour Basics Creating Stellar Recognition Programs Discipline and Documentation

When complete, this program design provides for 32.5 hours of HRCI recertifi cation credits.

Begins March 5 & 6 (Salem), 8:30-4:30 $700 / $1050

HR Leadership Elective Free to Members 5

Member EngagementMembership Roundtable

Learn from a panel of fellow members and network with other employers just like you. Afterward, stay for a refreshed tour of your membership resources.

Best Practices Panel Discussion – Onboarding Employees: New Hire Orientation

We’re taking a laid-back approach to discussing one of the workplace’s most vital topics – how to treat and integrate a new employee so they feel welcome and stay around. After all, you just worked really hard to hire them! We’ve asked some pros to share their tips and tried-and-true methods for getting everything done in time for the employee’s fi rst day. And to break down what they’ve learned works in the fi rst few weeks and months to make someone a part of a new culture.

And, we need you! Our Members have the best ideas, and we’d love for you to share.

Membership Benefi ts Refresher

Do you know about the newest free member benefi t called Leadership Engagement Essentials?

Do you know that you don’t have to research all the complex employment laws yourself? We do that for you and then help you implement them the right way.

Do you know about the many guides and resources at your fi ngertips on Cascade's Member Only Site?

Be certain you're getting the most from your membership investment.

Mar 19 (Salem), 8:30-10:00 $FREE “For me, the most valuable aspect of membership is the ability to ‘phone an HR friend’ whenever I need advice, direction or just a shoulder to cry on.”

Liz Wainwright, Executive DirectorMerchants Exchange of Portland, Oregon

Leadership Engagement EssentialsBecome the engaged leader your organization needs.

Engaged leaders are the key drivers of initiatives that ensure the “people programs” in a company support and contribute to the mission and strategic objectives of the organization. In this two-day program you will learn the essential strategies and areas of knowledge that promote consistent leadership practices and superior organization performance. Learn to:

Build employee engagement Foster a strengths-based culture Manage change and transitions Master diffi cult and crucial conversations Strategically manage risk Create a performance culture Stay up-to-date on the latest leadership trends

The outcomes? Better productivity, increased morale, greater profi tability, and overall improved organization performance.

March 5 & 6 (Salem), 8:30-4:30 $FREE* / $400

Free Membership Benefit!

6 Register Today! cascadeemployers.com | 503.585.4320

Legal ComplianceAAP Update: Inside What the OFCCP Is Really Up To and the New Regulations You Should Prepare for Now

This update is targeted at federal contractors and subcontractors subject to OFCCP regulations who already have completed Affi rmative Action Plans in place, and are looking for information on preparing for the new regulations which go into effect in March 2014. We’ll also provide a refresher on what should be done throughout the year in order to be in compliance with the regulations and OFCCP’s expectations. Hint: If your AAP is collecting dust on a shelf or if you are asking “what compensation analysis?”, watch out! Leave with a list of “do's and don'ts” and tips on surviving an audit.

Jan 28 (Portland), 9:00-12:00 $95 / $140

Harassment Awareness Training

Increasing awareness of workplace harassment is one of the most important steps employers can take to reduce associated risk and ensure employees have a respectful work environment. Key learning points include: elements of workplace harassment; importance of day-to-day conduct and perceptions; and, reporting claims of harassment. Additional learning points for supervisors include: gathering information and conducting investigations; responsibilities as supervisors; and, liabilities associated with complaints.

Basic: Jan 29 (Portland), 1:00-3:00 $95 / $140Supervisors: 1:00-4:00 $115 / $170

Reasonable Suspicion Training

All supervisors and managers need to know how to recognize the signs and symptoms of and effectively respond to drug and alcohol use. Key learning points include: elements of reasonable suspicion; observing signs and symptoms of drug and alcohol use and abuse; how to document, approach employees and arrange for reasonable suspicion tests; and, avoiding the most common mistakes.

Feb 4 (Portland), 9:00-11:00 $95 / $140

Basics of Family Leave

Understanding the rules and dynamics between different leave laws and your organization’s policies and practices is the key to managing risk associated with leaves of absence. This session is designed to provide a basic understanding of the many leave laws that affect your workplace, including statutory requirements for OFLA, FMLA, ADA, Workers’ Compensation and other applicable leaves, seven steps to administer leave, and how to deal with common leave issues.

Feb 25 (Salem), 8:30-12:00 $115 / $170

Unemployment: The Inside Scoop

The unemployment benefi ts process is complex, and there aren’t a lot of good resources out there to help you understand. Attend this special presentation aimed at simplifying the law and giving you special insider tips to help you understand how unemployment benefi ts work. Our presenter, Ryan Orr, was an administrative law judge handling unemployment hearings for several years and is looking forward to demystifying the process for you.

Apr 1 (Salem), 8:30-12:00 $115 / $170

Employment Law: Minimize Risk and Gain Confi dence

Prevent problems before they arise, minimize fi nancial loss and gain the confi dence you need to know you are doing the right things for the right reasons. Key learning points include: understanding of current state and federal employment laws, rules, regulations and recent cases; how to apply employment laws, rules, regulations to any situation; and, avoiding common mistakes.

Apr 2 (Salem), 8:30-12:00 $115 / $170

Employee Handbooks and Supervision Handbooks

Promote cconsistency in human resource administration and help reduce and respond to employee-initiated legal actions. This workshop will provide you the basics for developing, administering, and communicating organization policy. Key learning points include: crafting a company-specifi c document refl ecting company standards; ensuring employee and management “buy-in”; common legal pitfalls; and, employee supervision handbooks for consistent policy administration.

Apr 2 (Salem), 1:00-4:30 $115 / $170

Basic Medic First Aid® and AED

Participants who complete this workshop will receive a successful certifi cation card in CPR (Cardio-Pulmonary Resuscitation) and fi rst aid. The program meets OSHA requirements for the states of Oregon and Washington. This workshop will include training in basic skills and basic AED (automated external defi brillator) operation.

Apr 10 (Salem), 8:30-1:30 $115 / $170

HR Leadership Elective Free to Members 7

Advanced Family Leave

Managing employee leaves is one of the more challenging compliance topics. Because this topic is so tedious, effective management requires more than just the basics. This hands on session is designed to break down the most common problems you are likely to face administering leave. Key learning points include: review of small statutory details that have a big impact; strategies to minimize and deal with common problems; and, avoiding the most common mistakes.* Recommend taking Basics of Family Leave fi rst.

Apr 29 (Salem), 8:30-12:00 $115 / $170

Workplace Investigations:Building Trust and Credibility

Learn how to uncover and legally address the issues underlying employee concerns while building trust and credibility in the process. Key learning points include: elements of an objective, confi dential, and complete investigation; weighing the evidence and making a reasonable decision; and, administering appropriate discipline and following up.

Apr 30 (Salem), 8:30-12:00 $115 / $170

Discipline and Documentation

Documentation can either save or bury you. It’s not enough to just write something down. What’s written down must be timely, accurate, factual, clear and concise. Just as important as the documentation are the processes leading up to it. Build your confi dence and manage risk when it comes to effective discipline and documentation. Key learning points include: steps in positive and effective discipline; what, when, why and how to document effectively; and, do's and and don'ts of discipline and documentation.

Apr 30 (Salem), 1:00-4:30 $115 / $170

PHR/SPHR Web-Based Certifi cation Study CourseEnhance your career and expand your knowledge of HR. Nothing will have you better prepared to pass your PHR (Professional in Human Resources) or SPHR (Senior Professional in Human Resources) than this highly successful live web-based study course through our partner employer association, CAI, and study course leader, David Siler.

“The class was excellent! The extensive study materials along with David Siler’s knowledge and experience in the HR profession helped me focus my efforts in preparing for the broad range of topics on the SPHR exam.”

John Maultsby, SPHR - HR Manager - Trinity Manufacturing, Inc.

Schedule Details

Fridays, 10:00-1:00, starting February 14 or Tuesday afternoons, 3:00-6:00, starting February 18. Price: $1199. Visit cascadeemployers.com for details.

A PHR/SPHR certifi cationDistinguishes you from your peers Builds your self-confi dence Gives you the knowledge to lead your organization

2012 Pass Rates PHR SPHR

Students of David Siler 91% 86%National Average 58% 48%

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On-Site Training ...YOUR FACILITY - OUR EXPERTISE

Nearly any topic in Cascade’s core curriculum, including Customer Service, can be presented at your choice of location and adapted to fi t your organization’s culture and goals.

Easy to set up

High impact

Cost-effective

Many programs are also available for your Spanish-speaking employees

For details, call 800.835.5518 or e-mail training@cascadeemployers.com.

8 Register Today! cascadeemployers.com | 503.585.4320

Leadership and SupervisionDynamic Leadership Skills: 6-Part Certifi cate Series

The values, language and skills in Dynamic Leadership Skills provide effective leadership practices for new and seasoned supervisors, managers and team members. Align the power of people and knowledge with your organization’s strategic goals.

These courses may also be taken as individual electives.

The Basic Principles for a Collaborative Workplace: Put the organization's shared values into action.

Proactive Listening: Listening that demonstrates leaders care about individuals and value their input is the #1 skill needed for an effective relationship.

Giving Recognition: Catching people doing things well, especially when they are rising to a challenge, provides the fuel for higher performance.

Giving Constructive Feedback: Learn to minimize defensiveness and move toward calm, objective communication.

Moving From Confl ict to Collaboration: Using a variety of tools, learn interest-based bargaining and win-win solutions.

Personal Strategies for Navigating Change: If the human side of change is ignored, resentments can last a long time, sometimes a lifetime.

Jan 22 & 29 and Feb 5, 12, 19 & 26 (Salem), 8:30-12:00 $630 / $950

Individual Elective Pricing: $105 / $160 ea

Leadperson Effectiveness

Being a lead demands you strike a diffi cult balance between being a worker and being a supervisor. Explore how to avoid the minefi elds on the path to: making the switch from co-worker to leadperson; clarifying your leadership role; understanding other people and motivation; dealing with negativity in yourself and others; building teams and collaborating with other teams; goal-setting and recognition; and, coaching and training for better performance.

Jan 8 (Portland), 8:30-4:30Mar 12 (Salem), 8:30-4:30 $205 / $305

Basics of Supervision

Every lead, supervisor, and manager should have The Basics. Build insight and strength in leadership skills: the supervisor’s role - its importance and obligations; motivation and improving performance; communication and confl ict resolution; goal setting; and, giving positive and critical feedback. Also develop a professional approach to employment relations: basics of employment relations law; developing performance standards; and, discipline and documentation.

Each participant receives a personalized certifi cate.

Jan 23 & 24 (Eugene), 8:30-4:30Apr 8 & 9 (Salem), 8:30-4:30 $345 / $515

How-To SeriesFiguring out how to better retain your employees, improve a problem performer, or make your interviews more meaningful can be a frustrating process and if not done properly can lead to liability and low morale.

This monthly series provides practical information and tools on some of the most common human resource and employment related issues.Designed for anyone in a leadership role, participants in these sessions will leave with specifi c tools and knowledge to take back and use in their jobs right away. To make sure you get timely and relevant information, our topics vary each month.

Stay Interviews Interviewing Wednesday, January 29, 2014, 10:30-12:00 Wednesday, March 12, 2014, 10:30-12:00

Turn Around a Problem Performer Terminate Employment Tuesday, February 18, 2014, 10:30-12:00 Tuesday, April 15, 2014, 10:30-12:00

Presented by Cascade Employers Association Professional Staff, at our Portland Offi ce

Cost: $95 for Members or $140 for Nonmembers for a single session

HR Leadership Elective Free to Members 9

Professional DevelopmentEmployer Briefi ng: How Can I Be Effective If I Can’t Find My Keys? – Organizing and Productivity Strategies for the Workplace

If your company has eight employees wasting an hour of every day because of focus or disorganization issues, that’s the equivalent of another staff person! Every company and organization can benefi t from learning how to get more done, in less time, with less stress. In today’s economy, it’s more important than ever that our teams have the tools they need to succeed. This lively, interactive presentation provides strategies and solutions to boost productivity and effi ciency.

Jan 8 (Salem), 1:00-3:00 $FREE / $55

Train the Trainer: Learning and Practice Session

Most workplaces have employees who are given the responsibility of passing specifi c information to the rest of the workgroup. It might be safety, some procedure or technique, or even important “tribal knowledge” critical to the success of your business. These trainings often lack consistency, structure or measureable learning outcomes. Some of us become reluctant trainers. Fear not! Join us for a dynamic hands-on learning experience that will sharpen your skills and spice up your training.

Jan 30 (Salem), 8:30-4:30 $205 / $305

Seize the Day! Productivity Strategies for Outlook, Email, Tasks, Time and More!

Our most precious commodity is TIME. Learn tips and tricks that will help you stay organized and make the most effective use of your time. Discover how to integrate all the components of Outlook to make you more productive. Learn practical strategies in addition to using Outlook that will enable you to become more “time rich.” And discover how to take control of your time so that you can have more time to do the things you are passionate about!

Feb 4 (Portland), 1:00-4:30Feb 26 (Salem), 1:00-4:30 $115 / $170

Strengths-Based Leadership

Workplace research demonstrates the positive impact of incorporating techniques for identifying and leveraging employee strengths. In our strength zone we learn more quickly, perform more effi ciently and effectively and are more motivated, focused and confi dent. This workshop will provide leaders at all levels of your organization an opportunity to assess their own strengths and develop skills to promote strengths in others.

Sneak Peek: Feb 13 (Portland), 8:30-10:00 $FREE / $55

Full Session:Mar 20 (Portland), 8:30-12:00 $115 / $170

Change Management:What Every Manager Should Know

You have seen some workplace transition projects succeed and others fail. What's the difference? Many times it's how the people side of change is addressed. There are highly effective ways to help leadership teams learn the best ways to strategically manage and leverage change within the context of your organization - even when people don’t want to change. Come participate in this practical and interactive workshop.

Apr 11 (Portland), 1:00-3:00 $95 / $140

Employer Briefi ng: Understanding Fees In Your Retirement Plan

For employers who offers a qualifi ed retirement plan, such as a 401(k) or profi t sharing plan, fees are often hard to measure, evaluate, and even understand at times. This class is designed to help a sponsoring employer understand what common fees exist inside of retirement plans, how to evaluate the impact of those fees, and what responsibility they have in communicating these costs to their employees.

Apr 22 (Salem), 9:30-11:00 $FREE / $55

10 Register Today! cascadeemployers.com | 503.585.4320

Reaching for Stellar Customer Service

Skill-building for front-line employees, supervisors and managers.

Time for a customer service tune-up? This AchieveGlobal workshop provides skills for developing the service mindset and behaviors that cement loyalty with your internal and external customers. Learn the core skills and attitudes every individual should have, regardless of your industry or position within the organization.

Modules include: Serving a World of Customers; Connecting with Customers; Guiding Customer Conversations; and, Healing Customer Relationships.

Participants receive a Customer Service Star Certifi cate.

This class is easily customized for specifi c industries, and can be brought to your worksite.

Apr 23 (Portland), 8:30-4:30 $205 / $305

Customer Service

©2013 Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116.

Liberty Mutual Insurance* and Cascade Employers Association partner to offer a comprehensive workers’ compensation insurance program that saves you money while improving safety on the job.**

Program highlights include:

A % members-only premium discount to all participating group members

A 5% premium credit to workers compensation policyholders who maintain a qualifying alcohol and drug free workplace program during the policy period

A 5% discount on your property and casualty premiums when workers compensation is also written by Liberty Mutual Insurance sub ect to quali cation

A highly trained risk management team responsible for monitoring performance and providing assistance to employers experiencing safety problems

To learn more about this comprehensive insurance program, contact 800-463-6381 or visit www.libertymutualgroup.com/business

* previously branded Liberty Northwest, a Liberty Mutual Company

**for qualifying Cascade members

Offset PrintingDigital Printing

Web & e-Commerce ServicesMailing & InsertingSpecialty Projects

Fulfillment & Storage

W W W.S E L E C T I M P R E S S I O N S . C O M

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PRINTING AND COMMUNICATION PROFESSIONALS

503-304-3525

P R I N T I N G A N D C O M M U N I C A T I O N P R O F E S S I O N A L S SLLAAANNOOIISSSSEEFFOOORRP NOITACI

HR Leadership Elective Free to Members 11

Excellence in Training

Serving the Salem area for over 30 years…Specializing in small business strategies

that will help your business grow, while minimizing taxes.

Call us for a free consultation!

PRESORT STDU.S. POSTAGE

PAIDSIPRINT

4068 Hudson Avenue N.E.Salem, Oregon 97301

Return Service Requested

One-on-One HR TrainingFeeling overwhelmed by unexpected or new HR duties? Many people who never intended to get into HR end up taking on HR out of necessity. Navigating the employment laws and regula-tions can be a challenge, especially when it’s all new to you – there’s no generic “how-to” guide that will tell you what you need to do to stay in compliance.

If this sounds familiar, rely on Cascade’s Human Resource Professionals to develop and deliver training just for you.

Based on your level of knowledge, your experience, your company and your budget.

Delivered by HR professionals with years of practical experience. Get your own “how-to” guide - the materials and resources you

need to stay on track.

cascadeemployers.com