Carmen Passenger Recovery Solver

Disruption Management With Passenger Focus

Bo VaabenCarmen Consulting ABSenior Consultantbo.vaaben@carmen.se

Presentation Outline

• Carmen Systems• Integrated Operations Control • What the Passenger Solver does• Solution objectives• Speed• System Integration• Demo

Carmen Systems

Carmen SystemsResource optimization solutions for demanding tranportation solutions

• 13 MUSD in revenues, 45% growth rate

• 150 employees

• First airline client in 1987

• Offices in: Göteborg, Copenhagen, Madrid, Mexico City, Montreal, Singapore and Stockholm

• Owners: GECAS, GE Equity, Gilde, InnovationsKapital, Management and employees

Carmen Systems

The Propeller

Integrated Operations Control

To manage disruptions so that the

perceived disturbance by passengers is minimized while

costs are kept in control.

Descartes Partners:

Integrated Operations Control

Feasibility & cost control

Passenger perception

Crew

Aircraft

Passenger

Airline Operation

Integrated Operations Control

Crew Aircraft Passenger

Airline Operation

Three Solvers

What the Passenger Solver does

• Aircraft solution options from OPS control

• Optimal rebooking scenario for each option

• Passenger costs presented for each option

• Rebooking instructions for each passenger

Objectives

• All objectives are specified in Rave• Total delay in Passenger Value Delay Minutes

(PVDM)• Upgrade and downgrade• Passenger compensation• Hotel accomodation• Food vouchers• etc.

• Two costs presented for each option:• PVDM• Money (SEK)

Speed

• Based on a very fast optimization algorithm

• Suggests optimal passenger rebookings in 2-5 secs. for normal sized disruptions.

• E.g. solves a problem with 3 options of each 37 affected flights in 5 secs.

System Integration

XML Message

Optimizationengine

XML Message

On-linedatabase

Pre-processing

Post-processing

On-line interface with other systems

Demo

DEMO