Carlo Edan N. Gañac 23 Camella St. Cainta Green Park VillageCainta, Rizal 19006457048/09985608115carlonuquiganac@gmail.com

Objective To use my knowledge and experience appropriately in order to flourish within any given position that I may encounter, while absorbing any and every experience along the way. Self motivated problem-solver, well versed in computers and new technologies, seeking a challenging position that would use strong creative abilities to develop, speak and inspire. Possess effective communications skills and the ability to relate with every person of all backgrounds and demographics. Creative mind and ideas allows for strong problem solving abilities and the ability to think out of the box.

Job ExperienceCustomer Service Representative, T-Mobile UK Account, Sitel (2006-2008)Create, maintain, and update customer telecommunications account. Provide clear and concise explanation regarding account details, company services, and billing details. Inform and offer latest deals and product upgrades. Explain step-by-step solutions to simple technical problems concerned with service and cellular phone problems. Ensure the best customer experience.

Sales Consultant, Hyundai Motors Philippines (2010)Provide clients with technical information regarding Hyundai vehicles and different payment schemes that will suite the client’s financial capability. Follow up on insurance claims, vehicle registration and bank or in-house financing.

Level 1 IT Service Desk, Atos IT Services (2011)User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Main Tasks and Responsibilities

respond to requests for technical assistance via phone and email

diagnose and resolve technical hardware and software issues

research questions using available information resources

advise user on appropriate action

follow standard help desk procedures

log all help desk interactions

administer help desk software

redirect problems to appropriate resource

identify and escalate situations requiring urgent attention

track and route problems and requests and document resolutions

prepare activity reports

stay current with system information, changes and updates

Level 2 IT Service Desk, Atos IT Services (2012-2016)Promoted to be a part of a remote resolver group specializing in issues with Windows 7, MS Office 2010/2013 and client specific applications.

Main Tasks and Responsibilities

research questions using available resources from internal and external sources

basic troubleshooting using Registry Editor, MS System Configuration Utility, SCCM Client Center, Active Directory, and Mail Marshal console

answer escalations from clients

collaborate with other resolver teams with application testing and troubleshooting

Educational BackgroundPrimary Education, University of the Philippines Integrated School 1989-1996Secondary Education, University of the Philippines Integrated School 1996-2000Tertiary Education, World Citi Colleges, B.S. Nursing 2002-2006

Skills and AbilitiesCommunication - Above average written and oral skills in both English and Filipino. Interpersonal Skills - Able to get along with co-workers and accept supervision. Received

positive evaluations from previous supervisors.Flexible - Willing to try new things and interested in improving efficiency on assigned tasks.Attention to Detail - Concerned with quality. Ensure tasks are completed correctly and on

time.Technical - Knowledgeable in computer troubleshooting, maintenance and repair. Basic

knowledge in LAN and WAN technology. Proficient in troubleshooting MS Office and Windows applications. Knowledgeable in the use of Active Directory to manage user accounts and to push softwares.

Reliable and Hard Working - Excellent attendance record. Willing to do overtime if necessary to finish job and deliver highest quality service to clients.

Character Reference Available upon request