Terminal Handling ChargesLondon Heathrow AirportAll charges effective from 1 October 2013

Import Charges per kilo min Export Charges per kilo min

Notes

General Charges per kilo min

Charges will be calculated on the chargeable weight applicable to each Airwaybill (master and house) and are minimum charges which may be increased if additional work or expense is involved.The following charges apply to each Airwaybill master or house or in instances where consignments are split for entry purposes. Import shipments may be check weighed or volume checked in the event of any discrepancies being found.

1. Processing and handling of all terminating shipments, transfersto other bonds/ERTS and through HAWBs having arrived as partof a consolidationLoose 0.153 34.00Unitised 0.099 34.00

2. Special Cargo Animal Quarantine/Pet Passport BIP Environmental Health Charges Customs Overtime Cold Storage

3. Processing of Bank delivery orders 23.50

4. Storage charges*Import of commercial cargo, per 100kgs or part thereof: FREE period of 24 hours starting at 2359hrs on the day ST1 is set; PER DAY 11.00 14.50

Note: Imports consignments cleared and delivered split, orreceived as a part shipment will have storage charges applied toeach part with the appropriate minimum applied

5. Transfer of electronic data (TED)(Effected on behalf of importer, communication charge per entry) 14.20

6. Charges Collect fee5% of freight charges 13.15

7. Sight fee & Witness attendance plus any other special services/escorting requiring attendance per person per hour or part thereof 38.40

8. Reduced entry charge for low value, transhipments humanremains, dip mail, personal and household effects 49.45

9. Provision of complete Customs entries, excluding payment of any Duties and/or VAT Standard charge for up to 2 tariff headings 76.35 Each additional tariff heading 7.65 Request to Customs for urgent clearance 19.65

10. Payment of any Duties and/or VAT 3% or minimum 25.75

11. Duty deposit adjustment 25.75

12. Destruction of consignments where a shipper/airline health authority requests the same 38.95plus any additional charges at cost plus 15%

13. Out of hours clearance between 1800-0700(Where available) Check with local office

14. HM Customs overtime recharge at cost plus 15%

15. Preparation & Completion of DEFRA conformity certificate 21.35

16. Post-clearance action 33.30

17. Production and Presentation of VAT Turn application 32.30

18. Discharge of Import NCTS documentation 6.75

Charges will be calculated on the chargeable weight applicable to eachAirwaybill (master and house) and are minimum charges which may be increased if additional work or expense is involved. Any shipment that is withdrawn from our Cargo facilities after acceptance, will be charged the applicable charges.

1. Standard charges for processing and handlingInternational, EU and transhipments excluding through AirwaybillsLoose 0.093 22.00Type 1/6 55.00Type 7/9 40.00Re-build or re-contour shipper ULDs per ULD 110.00

2. Security Charges (All Cargo & Mail)Primary Screening method (per consignment) General cargo 0.115 14.50

Secondary Screening method (per consignment)(Secondary screening charges apply in addition to the Primary Screening charges) Standard service 0.115 78.00

3. Dangerous Goods acceptance check Up to 10 UN listings/lines 40.00 For each additional UN listing/line over 10 1.40 In addition a charge per piece over 10 pieces 1.40 per piece Dry Ice shipments 22.50 Dangerous Goods in excepted quantities 22.50 Radioactive Material in excepted packages 22.50 Lithium Ion or Metal Batteries 30.00 Recheck charge (plus additional charges) At applicable rate Undeclared Dangerous Goods administration fee 100.00

4. Live Animals acceptance check Live Animals 33.85 Tropical Fish 18.45

5. Storage charges*Export of commercial cargo, per 100kgs or partthereof: FREE period of 24 hours, starting at 2359hrsthe day the consignment is received PER DAY 11.00 14.50

6. Preparation and completion of customs formalities Completion of Customs declaration (NES) low value,non stat, transhipments 29.25 Presentation of Documentation (NES) upon request 22.00 Where a Customs Examination is required (NES) 36.35 Commercial entry (NES) 39.50 Completion of NCTS T1 documentation (per movement) 59.00(Any fines for failure to discharge will be passed on the Carrier/Agent)

7. Airwaybill preparation 14.35

8. Labelling Including Barcode labelling upon request 1.40 per piece

Please note: All charges are subject to alteration without prior notice.For those parties who request Cargo Handling services not coveredunder a Standard Ground Handling Agreement liability will be coveredunder BIFA standard trading conditions 2005A.

servisaircargo.com

1. Security Handling for Valuable Cargo Secure acceptance and strong room storage 99.40 As above with Secure escort from/to aircraft side 216.25(Where available by arrangement only)

2. Charges to amend Airwaybill Minor amendments FREE Amendments involving rating including processing a CCA 39.95

3. Issue of Trem Cards (upon request) 32.30

4. Submission of data capture for reporting (including ICS) Manual entry per entry or HAWB 6.65 Electronic entry per entry or HAWB 2.80

5. To provide Proof of Delivery in writing 20.50* Where a dispute exists that involves parties outside the control of HCH and this dispute causes delays to the clearance and collection of Import consignments, no adjustment of charges will be made in respect of consignments delayed as a result of such dispute.

All charged at cost plus 15%

Heathrow Cargo Handling is a joint venture between Servisair UK Limited and Air France Registered Name: Heathrow Cargo Handling Limited. Registered Office: Building 558, Shoreham Road West, London Heathrow Airport, Hounslow, Middlesex, TW6 3RN, UK.

Registered in England and Wales No: 3076274

Network DirectoryUnited Kingdom & Ireland

Heathrow Cargo Handling Management

Cargo Business Development Team

Cargo Facilities

United Kingdom and Channel Islands

Ireland

Jeremy Westbrooke General Manager Heathrow Cargo HandlingT +44 (0)208 750 4200E jeremy.westbrooke@servisair.com

Satty Kambo Finance ManagerT +44 (0)208 750 4207E satty.kambo@servisair.com

Emma Hagan Accounts SupervisorT +44 (0)208 750 4185E - emma.hagan@servisair.com

Michel Cachia (Building 579) Terminal ManagerT +44 (0)208 750 5548E michel.cachia@heathrowcargohandling.co.uk

Brian Haines Operations ManagerT +44 (0)208 750 4174E brian.haines@heathrowcargohandling.co.uk

Building 558, Shoreham Road WestT +44 (0)208 750 4183F +44 (0)208 759 1168E shiftmanagers@heathrowcargohandling.co.ukSITA LHRFFAF

HCH House, Horton Road, ColnbrookT +44 (0)1753 760910F +44 (0)1753 760911E hch.hortonroadops@heathrowcargohandling.co.ukSITA LHRFSAF

Building 579, Sandringham RoadT +44 (0)208 750 5548F +44 (0)208 897 0646E michel.cachia@heathrowcargohandling.co.ukSITA LONPKXH

John Caine Business Development ManagerM +44 (0)7979 537134E john.caine@servisair.com

Tony Rawlings Business Development Manager M +44(0)7824 512114 E Tony.Rawlings@Servisair.com

Andy Cowie VP Cargo Business DevelopmentT +44 (0)1928 570120E andy.cowie@servisair.com

ABERDEEN ABZT +44 (0)1224 770518 F +44 (0)1224 724737E abzcargo.ops@servisair.com SITA ABZFFXHOpen 0600-2130 Mon-Fri, 0600-1200 Sat, 1200-2100 SunManager Iain Murray

BELFAST BFST +44 (0)28 9442 2574 F +44 (0)28 9442 2070E bfs.cargo@servisair.com SITA BFSFFXHOpen 0600-2200 Mon-Fri, 0600-1630 Sat/SunManager Robin McCleary

BIRMINGHAM BHXT +44 (0)121 782 2447 F +44 (0)121 782 2449E bhx.cargo@servisair.com SITA BHXFFXHOpen 24 hoursManager Vladimir Bezkorovainyi

BRISTOL (Avonmouth) BRST +44 (0)117 938 1234 F +44 (0)117 938 1512E bristol@wfsuk.aero SITA BRSFFBAOpen 0700-2100 Mon-Fri, 0600-0900 SatManager Russell Williams

CARDIFF CWL c/o Raven Express LogisticsT + 44 (0)1446 711488 F + 44 (0)1446 711848E justin.stevenson@ravenexpress.co.ukOpen 0700-1900 Mon-FriContact Justin Stevenson

EAST MIDLANDS EMAT +44 (0)1332 852822 F +44 (0)1332 811904E ema.cargo@servisair.com SITA EMAFFXHOpen 0600-2359 Mon, 24 hours Tue-Fri, 0001-1300 SatManager James Williams

EDINBURGH EDI c/o WFST + 44 (0)131 339 7534 F + 44 (0)131 317 7211E wslorach@wfsuk.aero SITA EDIFFBAOpen 0530-2130 Mon-Fri, 0530-1200 SatContact Watson Slorach

GLASGOW GLAT +44 (0)141 887 2441 F +44 (0)141 889 7291E gla.cargo@servisair.com SITA GLAFFXHOpen 0700 Mon-1800 Sat, 0700-1800 SunManager Tom Hughes

GUERNSEY GCIT +44 (0)1481 237715 F +44 (0)1481 236325E gci.cargo@servisair.comOpen 0700-1830 Mon-Fri, 0700-1700 Sat, 0800-1630 SunManager Phil Bennett

LEEDS BRADFORD LBAT +44 (0)113 250 8355 F +44 (0)113 250 0359E lba.cargo@servisair.com SITA LBAFFXHOpen 0600-2200 Mon-Fri, 0600-1100 SatManager Lisa Garnett

LIVERPOOL LPLT +44 (0)151 448 1022 F +44 (0)151 448 1673E lpl.cargo@servisair.com SITA LPLFFXHOpen 0700-2000 Mon-FriContact David Hesketh

LONDON GATWICK LGW

Building H, World Cargo CentreT +44 (0)1293 555600 F +44 (0)1293 567793E simon.gent@servisair.comE stuart.frost@servisair.comOpen 24 hours SITA LGWFFXHOperations Managers Simon Gent, Stuart Frost

Building G, World Cargo CentreT +44 (0)1293 602329 F +44 (0)1293 567634E adam.duffy@servisair.comOpen 24 hoursManager Adam Duffy

LONDON STANSTED STNT +44 (0)1279 680508 F +44 (0)1279 662855E steve.bond@servisair.com SITA STNFEXHOpen 24 hoursManager Steve Bond

LONDON HEATHROW LHR

Building 521b, Stansted RoadT +44 (0)208 745 6602 F +44 (0)208 976 5490/1/2E LHRcargodutymanagers@servisair.com/LHRCargoReception@servisair.comOpen 24 hoursManager Alan Benwell

MANCHESTER MANT +44 (0)161 499 6700 F +44 (0)161 499 6701E man.cargocsm@servisair.com SITA MANFFXHOpen 24 hoursManager Colm Mason

NEWCASTLE NCLT +44 (0)191 286 6581 F +44 (0)191 271 0594E ncl.cargo@servisair.com SITA NCLFFXHOpen 0600-2200 Mon-Fri, 0600-1400 Sat, 0700-1500 SunManager Phil Collinson

CENTRAL TRUCKING OFFICET +44 (0)8705 133077 F +44 (0)8705 133076E central.trucking@servisair.com SITA MANTRXHOpen 24 hoursManager Mark Brehon

CORK ORKT +353 (0)21 431 0987 F +353 (0)21 431 0837E dave.walsh@servisair.com SITA ORKFFXHOpen 0830-2000 Mon-Fri, 1000-1600 SatManager Dave Walsh

DUBLIN DUBT +353 (0)1 8125610 F +353 (0)1 844 5020E david.halligan@servisair.com SITA DUBFFXHOpen 24 hoursManager David Halligan

Off-lineT +353 (0)1 8080700 F +353 (0)1 8446163E jackiebedford@iahdub.com SITA DUBIHXHOpen 0700-2000 Mon-Fri, 0700-1300 Sat, 0700 1100 SunManager Jackie Bedford

SHANNON SNNT +353 (0)61 472300 F +353 (0)61 472347E joe.lenihan@servisair.com SITA SNNFFXHOpen 0600-2200 Mon-Fri, 0700-1500 Sat, SunManager Joseph Lenihan

General Contacts: T: +44 (0)1928 570120 / F: +44 (0)1928 570220 / E: cargobusinessdevelopment@servisair.com