Care of Passengers Module three Topic four If you were this tourist, what would you look for when getting in a vehicle (taxi, cyclo)? 2 Luxury what would you look for when getting in a vehicle 3 Speed what would you look for when getting in a vehicle 4 FREE OF CHARGE ? what would you look for when getting in a vehicle 5 If you were this tourist, what would you looking for when getting in a taxi/cyclo/vehicle? 6 CARE what would you look for when getting in a taxi.. 7 COMFORT what would you look for when getting in a taxi.. 8 SAFETY what would you look for when getting in a taxi.. 9 Activity 3.4.1: Group Discussion How to make your passengers feel cared for, safe and comfortable? Divide into 3 groups: Prepare the following topics: Group 1: Keep your (or your company) service policy Group 2: Be kind to your passengers Group 3: Keep your vehicle clean and safe. 10 Activity 3.4.1: Keep your/company service policy Uniform Rate/Time Route Invoicing Lost and Found 11 Activity 3.4.1: Be kind to your passengers Ready to talk/ guide Helpful Attentive Friendly 12 Activity 3.4.1: Keep your vehicle clean and safe Clean interior /outside No rubbish 13 Keep your vehicle clean and safe Pleasant Smell 14 Policies & procedures for a standards passenger car Check the safety items Seatbelts, airbags, etc ? Always carry Fire extinguishers, First aid kits 15 Activity 3.4.3: Flashcard matching What are procedures for daily care and maintenance of your vehicle? Group 1, 2: Passenger Motorbike Group 3, 4: Passenger car. 16 Common accidents and injuries What are common safety issues for tourist and causes? 17 Activity 3.4.4: Group Discussion Prevention of common accidents: 1.Checking traffic before opening door 2.Checking street surface before making first step 3.Stepping carefully from the vehicle 4.Dont rush Accident prevention formula Recognize the hazard Vehicle Environment People Understand the defense Policy Equipment Prompting Act correctly and in time Equipment Procedure Emergency Number 19 Accident prevention Recognize the hazard Understand the defense Act correctly in time 20 Accident prevention 21 Accident prevention Madam, please get out by curb-side only! 22 Activity 3.4.5: ID test Identify name of items in a First Aid kit 23 Activity & 3.4.7: Emergencies procedure 1.Check if any passengers are injured. Assist them and call 115. Apply basic first-aid treatment if necessary and applicable 2.Set up a Warning Sign or any signals on the road that alert other drivers on the accident 3. Maintain the accident site 4. Contact and wait for Traffic Police to come 5. Contact your Insurance company and act as their instructions 6. Collect as many information of the driver(s) and vehicle(s) which involved in the accident as possible. 24 (Activity 3.4.8): Basic medical procedures Steps in cleaning and dressing wounds 1.Get clean water & first-aid kit 3. Clean wound 2. Wash hands 4. Cover wound with plaster or bandage 25 Activity 3.4.9: Cleaning wounds Helping tourists to clean and dress a wound 26 Emergency contacts What is the emergency phone number? 911 ? 113 ? ? 27 Emergency contacts 1.What are location and contact details of closest hospitals/international hospitals from here? 2.What are emergency contact number? List of important contact number in emergency situations. 28