L&F TRANSFERS CAPABILITY STATEMENT 1 lftransfers.com.au Transporting Queenslanders – safely, reliably, efficiently

CAPABILITY STATEMENT

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Our family-owned business has proudly served resource industries and communities throughout Central Queensland and around Australia since 2011. We complete every trip with an unswerving commitment to safety and good old-fashioned customer service. Our on-time rate in 2019 was 99.964%.

We transport crews for some of the most prominent and successful mining companies in Australia who operate to the highest standards and expect nothing less from us.

Delivering professional customer service means we stay ahead by responding to your needs, displaying consistent integrity and transparency, and making it easy to do business with us.

We are:

SAFE (Ensuring all passengers arrive refreshed and ready for the shift)

RELIABLE (Striving for on time, every time)

AVAILABLE (24/7, 365 days per year)

PROFESSIONAL (Our integrity and transparency stand out from the crowd)

FOCUSED ON SERVICE Delivering traditional, old-fashioned service that is:

• Personal • Genuine • Friendly • Courteous

As well as tendered or contracted passenger services to your site and return, we are also happy to step in for short term or emergency situations. Additionally, we are available to quote for your staff development excursions, mine site inspections or visits, or even your social club’s outings.

Each site route and timing is tailored to your site-specific requirements and conditions. We work hard to meet those conditions and go above and beyond, in order to build enduring relationships and add value, not just focusing on the cost of service.

Our business has proven to be sustainable and scalable with the backbone of a strong culture and efficient and effective systems. We are ready to operate from any new location just as reliably.

Company Name L&F Mine Transfers Pty Ltd. ATF Ward Family Trust

Street Address

10 Littlefield Street, Blackwater QLD 4717

66 Pyrites Road, Charters Towers QLD 4820

1 Newlea Road, New Moonta QLD 4671

34 Normanby Street, Yeppoon QLD 4703

Main Contact & Title Lindsey Ward, CEO

Head Office Phone 1300 731 528

Email admin@lftransfers.com.au

Web Address lftransfers.com.au

Postal Address PO Box 1971, Yeppoon QLD 4703

Year Established 2011

ABN 37 457 916 686 / 150 439 820

TRANSPORTING YOUR CREW SAFELY, RELIABLY AND EFFICIENTLY

FLEXIBLE BUSINESS MODELS

COMPANY INFORMATION

OH&S Management System|AS 4801:2001

Environmental Mgt System|Pending ISO 14001:2015

Quality Management System|Pending ISO 9001:2015

WE’RE KNOWN FOR SAFETY, SERVICE AND EASE OF DOING BUSINESS

SAFETY FOCUSWe keep our people and passengers safe with an uncompromising focus on:

• superior fatigue management mitigation

• professional, qualified drivers

• real-time GPS/CCTV fleet monitoring for reliable service

• consultative risk management engagement with all staff

• genuine service our passengers appreciate – including defibrillators for every coach service

• Security cameras, AEDS Multi-Trauma kits

• Fatigue, Eye-tracking technology

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WE TRANSPORT YOUR WORKFORCE TO AND FROM SITE SAFETY, ENVIRONMENT & COMMUNITY

Implementing and continuously improving our accredited OH&S, Environment and Quality management systems are daily priorities for every person in every facet of our operations.

L&F Transfers management is totally committed to providing the leadership, support and investment required to develop and maintain our successful health and safety regime.

Our Quality Workforce

L&F Transfers operate above and beyond relevant health and safety and transport laws, regulations and standards. This approach is embedded in our culture and driven through our industry-leading operational management system.

We use excellent administrative tools, including GPS and CCTV live footage to ensure our operational procedures meet and exceed industry standards.

When we are on a client’s site, we are fully compliant with all relevant safety protocols and SOPs.

All L&F Transfer mechanical team members earn their place by bringing with them many years’ experience in OEM for major Chinese, European Australian and American bus and truck manufacturers. Added to this is their can-do attitude and an innovative, responsible approach to problem-solving.

We employ the highest calibre of mechanical proficiency and keep our team up to date by investing heavily in OEM-delivered training.

Environmental Management

We implement environmental sustainable strategies and practices that aim to meet the needs of the business and our customers without compromising the human and natural resources that will be needed in the future.

We do this by reducing our environmental impacts and risks through improved environmental management practices and the efficient use of natural resources.

Community

For every passenger that travels with us, we donate to cancer research.

L&F Transfers are a major corporate supporter of the great work undertaken by the Australian Lions Childhood Cancer Research Foundation (ALCCRF), run by the combined Australian Lions Clubs. The ALCCRF was officially created in 2009 and its focus is to increase survival rates of childhood cancer by supporting research efforts at specialist centres in Australia and around the world.

L&F Transfer make commercial and in-kind donations on behalf of every passenger. Funds raised are also used to assist the families of affected children in coping with the changes and challenges they face.

Reliability

We understand that your crew, team or group needs to reach their destination refreshed and ready to work. And they want to get home safely, comfortably and punctually.

We know your time is valuable, so we collaborate with you to set up each service and route for maximum cost-effectiveness and convenient timing. Our clients have come to trust that we mean what we say – the proof is in the company’s steady growth and spread as one of Australia’s most reliable transport providers.

In addition to regular shift routes, we also offer charter and one-off transport options for your staff group, site visits and professional development.

While our fleet and teams continue to grow, offering routes and services all over Queensland, our determination to lead the industry in reliability and excellence never wavers.

On-time performance

Our 2019 record reflects a 99.964% on time rate, and we intend to maintain or better this annually.

Your L&F Transfers crew operates on an ‘on-time’ policy. We reach your destination on time. For our contracted site runs, 15 minutes leeway is the limit, or it’s free.

We are road transport provider that understands your time is critical to success and hold a fully equipped fleet and team on standby, in the unlikely event of a delay due to mechanical or technical issue.

Streamlined communication

You’ll have one point of contact at L&F Transfers. We aim to eliminate confusion and hassles and keep business simple and seamless. Traditional customer service means you can expect:

• courteous and timely responses

• helpful assistance with efficient organisation

• a warm, relaxed welcome to our passengers

• safe, on-time arrival

• modern, well-appointed vehicles in top mechanical condition

We aim to keep the same drivers on the same routes where possible, to develop trust and camaraderie.

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MODERN, METICULOUSLY MAINTAINED FLEET

EXTENSIVE WORKSHOP FACILITIES REACHING THE MINING INDUSTRY ACROSS QUEENSLAND

Working in remote locations across Queensland, we make it our priority to ensure every member of the team is self-sufficient and confident in the maintenance, diagnosis and repair across our whole range of modern, top-quality bus and truck fleet.

L&F Transfers’ up-to-date, fully equipped workshops easily handle all our fleet. Our one-stop shops will bring in any specialist services needed to maximise efficiency and turnaround time.

L&F Transfers workshops have:

• Specialised OEM tooling and diagnostic equipment for most European and American bus and truck manufacturers

• 6-post hoists capable of hoisting 3-axle vehicles

• Tyre repair changing facilities

• Washdown facilities

• Bus air conditioning repair and re-gas facilities

We are currently located here. Our bases:

• HEAD OFFICE - YEPPOON ON THE CAPRICORN COAST

• ROCKHAMPTON

• BLACKWATER

• GIN-GIN

• CHARTERS TOWERS

Client reach:

Our fully equipped workshops in Blackwater and Charters Towers, plus our Field Service Units, supports our fleet over a wide area of Queensland, including the Bowen and Galilee Basins.

In addition to our workshops, we have three fast-response mobile maintenance units, ready to service site or roadside breakdowns around Queensland 24hrs 7days a week, 365 days per year.

Superior safety and comfort – our guarantee

Our fleet, now over 30 vehicles, is headed up by the top-of-class combination of Yutong, Scania and Volvo buses, delivering robust, dependable, clean and safe transport.

We keep to our promise of efficiency by:

• ensuring our fleet exceeds all transport and legislative requirements

• engaging in a meticulous industry-leading preventative maintenance program

• staying at the forefront of transport safety and environmental innovation

The fleet mix aims to optimise flexibility and adaptability to the needs of mining industry passenger transport. All vehicles are acquired new and can be built to client specifications for longer-term contracts. Where possible, we build exclusivity into the contract for the vehicle’s working life, to ensure suitability and familiarity.

To keep our fleet in mint condition, we aim to turn over every vehicle within 5 years of purchase.

• Toyota HiAce buses, Mine Specification, 11 seats

• Toyota commuter buses, 12/14 seats

• Toyota coaster buses, 21 seats

• Mitsubishi Rosa buses, 24 seats

• Yutong coaches, 33 to 53 seats

• Volvo and Scania coaches, 49 to 53 seats

OUR RANGE INCLUDES:

• EMERALD

• SPRINGSURE

• MACKAY

• ROLLESTON

• TOWNSVILLE

• CLONCURRY

• BOWEN BASIN

GIN GIN

CHARTERS TOWERS CLONCURRY

TOWNSVILLE

MACKAY

BOWEN BASIN

EMERALD

SPRINGSURE

ROLLESTON

ROCKHAMPTONYEPPOON (BASE)

BLACKWATER

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Call us to discuss all your group transport requirements:

P 1300 731 528

W lftransfers.com.au

E admin@lftransfers.com.au

JOHN HOLLAND MINING

Darren Cuthbertson, Project ManagerThe services that John Holland Mining has received from L&F Transfers varied from the transport of personnel on buses to and from work and also the transporting of John Holland employees to and from work functions and training.

These services were crucial to John Holland, especially to help manage our fatigue management of employees on site. L&F Transfers led many initiatives that ensured quality was maintained and problem areas identified.

For example, during the 2011/12 rain events, L&F Transfers transported operators rapidly to reduce the risk to John Holland employees.

Most importantly, the unflappable approach, work ethic and determination of (L&F Transfers’ CEO) Lindsey Ward to help John Holland Mining was noticed by a wide audience within the John Holland organisation.

I have no hesitation in recommending prospective customers consider L&F Mine Pty and their team in any competitive tendering transport management process.

EVOLUTION MINING

Simon Jessop, General Manager Underground Operations, Pajingo Gold Mine We’re writing to express our complete satisfaction with the services provided by L&F Transfers who first commenced their contract with Pajingo Gold Mine in August 2014.

In the time that they have been our preferred supplier, they have always gone above and beyond what is expected. The team of drivers are professional, polite and manage all employees very well. The security cameras in each of the buses have provided us with detailed information, which has proved to be invaluable when investigating alleged incidents.

Community engagement with L&F has been second to none. Lindsey is always a keen partner in any community event that we host. Whether it is transporting our families to the mine for the Family Open Day or providing buses to the local Trade Training Centre for the careers expo, L&F are always very enthusiastic and happy to be part of the program.

Pajingo Gold Mine is more than happy with the services of L&F Transfers and would highly recommend them to any business that is looking to establish a business partnership with them.